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Compare LivePerson and Pure Chat 
Featured Products
At a Glance
Market Segments
Mid-Market (42.8% of reviews)
Small-Business (57.1% of reviews)
Entry-Level Pricing
Contact Us
100% Free
LivePerson
Star Rating
(204)4.3 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansPure Chat
Star Rating
(206)4.3 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
100% Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LivePerson excels in providing robust AI support, enhancing customer engagement through automated interactions. Users appreciate how it integrates with various communication channels, allowing for a tailored experience that meets diverse customer needs.
- Users say Pure Chat stands out for its ease of use and quick setup process. Reviewers highlight its intuitive interface and the ability to monitor website visitors in real-time, which helps in engaging customers effectively right from their first visit.
- According to verified reviews, LivePerson has a higher overall satisfaction score, reflecting its strong performance in meeting user expectations. Users mention the platform's ability to track important metrics, which aids in achieving key performance indicators.
- Reviewers mention that while Pure Chat is favored by small businesses for its 100% free entry-level pricing, LivePerson's pricing model may be a barrier for some users, despite its advanced features and capabilities.
- Users appreciate Pure Chat's visitor information features, which provide detailed insights about website visitors, including location and device details. This functionality is seen as a significant advantage for businesses looking to personalize their customer interactions.
- G2 reviewers note that while both platforms have similar star ratings, Pure Chat's recent feedback highlights its user-friendly customization options, making it a preferred choice for teams seeking a straightforward and effective chat solution.
Pricing
Entry-Level Pricing
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Pure Chat
Free
100% Free
Unlimited use of Pure Chat's core live chat features, including unlimited users/operators and unlimited chats
- Unlimited Users/Operators
- Unlimited Chats
- Use on Up to 3 Websites
Free Trial
LivePerson
No trial information availablePure Chat
Free Trial is available
Ratings
Meets Requirements
8.5
166
8.9
189
Ease of Use
8.4
169
9.2
190
Ease of Setup
8.0
96
9.2
76
Ease of Admin
8.1
79
9.1
74
Quality of Support
8.3
165
8.8
173
Has the product been a good partner in doing business?
8.0
81
9.2
71
Product Direction (% positive)
5.6
163
9.0
189
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
8.7
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Agent Performance Management
9.0
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.1
55
Not enough data
8.2
59
Not enough data
8.3
60
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
56
Not enough data
8.8
24
Not enough data
8.2
57
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.9
6
Not enough data
8.9
6
Not enough data
Responses
8.7
15
Not enough data
8.7
15
Not enough data
8.8
18
Not enough data
8.7
14
Not enough data
8.8
11
Not enough data
Platform
9.3
16
Not enough data
9.0
14
Not enough data
8.8
16
Not enough data
8.1
16
Not enough data
8.7
13
Not enough data
9.1
13
Not enough data
8.7
13
Not enough data
Generative AI
8.7
10
Not enough data
9.0
10
Not enough data
Conversational Platform
6.9
19
Not enough data
8.2
19
Not enough data
8.2
16
Not enough data
8.5
19
Not enough data
Support Automation
8.0
18
Not enough data
8.1
19
Not enough data
8.7
20
Not enough data
8.0
20
Not enough data
Generative AI
8.3
10
Not enough data
8.7
10
Not enough data
Customer Support
8.8
12
Not enough data
9.0
10
Not enough data
8.8
12
Not enough data
Automation
9.2
11
Not enough data
8.8
12
Not enough data
8.6
12
Not enough data
Artificial Intelligence
8.5
13
Not enough data
8.9
12
Not enough data
8.8
13
Not enough data
Generative AI
9.1
9
Not enough data
9.3
9
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
10
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
Communication
9.0
37
|
Verified
9.1
79
|
Verified
8.8
35
|
Verified
8.7
79
|
Verified
7.3
20
7.1
8
8.6
29
|
Verified
8.8
7
8.5
16
|
Verified
8.1
7
Internal Use
7.7
32
|
Verified
8.2
72
|
Verified
8.0
27
|
Verified
8.5
70
|
Verified
8.5
23
|
Verified
7.9
62
|
Verified
7.7
28
|
Verified
8.9
6
8.9
24
|
Verified
8.1
7
7.6
30
|
Verified
8.0
63
|
Verified
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.4
17
Not enough data
8.2
10
Not enough data
7.8
9
Not enough data
8.3
12
Not enough data
7.9
13
Not enough data
Self-Service Platform
8.1
13
Not enough data
8.3
13
Not enough data
8.5
13
Not enough data
8.5
10
Not enough data
Agentic AI - Customer Self-Service
7.7
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Generative AI
8.3(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
Process
8.1(won by default)
6
Not enough data
7.9(won by default)
8
Not enough data
7.9(won by default)
7
Not enough data
Channels
7.7(won by default)
8
Not enough data
8.3(won by default)
9
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
Insight
8.3(won by default)
7
Not enough data
7.9(won by default)
8
Not enough data
8.1(won by default)
8
Not enough data
8.3(won by default)
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.3
7
Not enough data
9.3
7
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
9.5
7
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
8.8
8
Not enough data
Automation
9.3
10
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
Autonomy
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LivePerson and Pure Chat are categorized as Live Chat
Unique Categories
LivePerson is categorized as AI Agents For Business Operations, Conversational Commerce Platforms, AI IT Agents, AI SDRs, AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Conversation Intelligence, Conversational Marketing, Chatbots, Bot Platforms, Social Customer Service, Customer Self-Service, SAP Store, and AI Voice Assistants
Pure Chat has no unique categories
Reviews
Reviewers' Company Size
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pure Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
14.9%
Retail
14.4%
Telecommunications
7.7%
Information Technology and Services
6.1%
Financial Services
4.4%
Other
52.5%
Computer Software
5.9%
Higher Education
5.4%
Financial Services
5.4%
Information Technology and Services
4.9%
Retail
4.4%
Other
73.9%
Alternatives
Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
Pure Chat has no discussions with answers
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