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Pure Chat

Pure Chat Alternatives & Competitors

(199)4.4 out of 5

Looking for alternatives to Pure Chat? Tons of people want Live Chat Software to help with in-app messaging, targeted emails, and knowledge base. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Live Chat Software that reviewers voted best overall compared to Pure Chat. Based on reviewer data you can see how Pure Chat stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. LiveChat, Olark, SnapEngage, and Intercom are the most popular alternatives and competitors to Pure Chat.

Top Alternatives to Pure Chat

  • LiveChat
  • Olark
  • SnapEngage
  • Intercom
  • Userlike

Top 20 Alternatives & Competitors to Pure Chat

    #1
    #1
  1. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Pure Chat:
  2. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Pure Chat:

    JH
    Companies large and small use this product to meet the needs of their customers. Easy to use for all ages. Provide quick access to answer questions and complaints.

    Reviewers say compared to Pure Chat, LiveChat is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #2
    #2
  3. Olark

    (214)4.3 out of 5
    Optimized for quick response

    Olark - Talk with your customers now with beautiful, easy to install live chat software.

    Categories in common with Pure Chat:
  4. Olark - Talk with your customers now with beautiful, easy to install live chat software.

    Categories in common with Pure Chat:

    UC
    Like how straightforward and real-time it is, the ability to customize notifications and save shortcuts, and how easy it is to toggle available status on/off.

    Reviewers say compared to Pure Chat, Olark is:

    Slower to reach roi
    More expensive
    More usable
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    #3
    #3
  5. SnapEngage

    (131)4.5 out of 5

    Without installing any software, your Sales and Support teams can chat with your website visitors while they browse and offer assistance in realtime. Even includes industry 1st "Call Me" feature to incorporate voice and text communication in one bundle.

    Categories in common with Pure Chat:
  6. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse and offer assistance in realtime. Even includes industry 1st "Call Me" feature to incorporate voice and text communication in one bundle.

    Categories in common with Pure Chat:

    UE
    Ability to paste and upload files and ability to transfer chat to another agent. Ability to simultaneously open multiple chats but ability to place status into Pause to prevent too many chats.

    Reviewers say compared to Pure Chat, SnapEngage is:

    Slower to reach roi
    More expensive
    Better at support
    #4
    #4
  7. Intercom

    (1,254)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with Pure Chat:
  8. Intercom allows you to communicate personally with every single customer.

    Categories in common with Pure Chat:

    BR
    Easy to setup. Lot's of different ways to interact with our users. Improves the user experience for our users. Simple API to integrate some of the Intercom data into our platform. We also totally...Read more

    Reviewers say compared to Pure Chat, Intercom is:

    Slower to reach roi
    More expensive
    #5
    #5
  9. Userlike

    (308)4.4 out of 5

    Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

    Categories in common with Pure Chat:
  10. Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

    Categories in common with Pure Chat:

    AS
    All good it is suitable for everyone that every r employee can get involved in the chat to admit customer satisfied words

    Reviewers say compared to Pure Chat, Userlike is:

    Slower to reach roi
    More expensive
    #6
    #6
  11. tawk.to

    (116)4.6 out of 5

    tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

    Categories in common with Pure Chat:
  12. tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

    Categories in common with Pure Chat:

    Yuri P.
    YP
    Tawk To provides several features for free whereas different softwares charge for it. While the user writes to your webpage you can see what the user is going write. So this function helps to earn...Read more

    Reviewers say compared to Pure Chat, tawk.to is:

    Better at meeting requirements
    Easier to admin
    #7
    #7
  13. LivePerson

    (59)3.6 out of 5

    Customer experience management matters. Drive conversions and customer loyalty with LivePerson's online real-time engagement solutions.

    Categories in common with Pure Chat:
  14. Customer experience management matters. Drive conversions and customer loyalty with LivePerson's online real-time engagement solutions.

    Categories in common with Pure Chat:

    UH
    I like the interface it is easy to use and type into. We have them fill out a pre survey to have their information handy

    Reviewers say compared to Pure Chat, LivePerson is:

    Slower to reach roi
    More expensive
    #8
    #8
  15. LiveAgent

    (1,308)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Pure Chat:
  16. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Pure Chat:

    Faliscia Charice K.
    FK
    I LOVE CUSTOMER SERVICE AND I TRULY LOVE HOW THIS PLATFORM OFFERS A CHAT FEATURE, KNOWLEDGE BASE AND EVEN A CALL CENTER OPTION... THE PRICE IS RIGHT AND YOU CAN GROW WITH THE PLATFORM AS YOUR...Read more

    Reviewers say compared to Pure Chat, LiveAgent is:

    Slower to reach roi
    More expensive
    Better at support
    #9
    #9
  17. Drift

    (489)4.3 out of 5

    Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Pure Chat:
  18. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Pure Chat:

    UI
    Drift is an effective way to intercept potential customers while browsing your site. I view Drift as a tool that makes the user the equivalent of a store employee who can go up to customers and ask...Read more

    Reviewers say compared to Pure Chat, Drift is:

    Slower to reach roi
    More expensive
    #10
    #10
  19. Velaro

    (17)4.2 out of 5

    Better engage your customers and other website visitors, increase online sales conversions, improve the efficiency of your customer service teams, and strengthen your brand.

    Categories in common with Pure Chat:
  20. Better engage your customers and other website visitors, increase online sales conversions, improve the efficiency of your customer service teams, and strengthen your brand.

    Categories in common with Pure Chat:

    Louie B.
    LB
    Velaro chat is an extremely cost-effective method of generating new leads for our franchise network.

    Reviewers say compared to Pure Chat, Velaro is:

    Slower to reach roi
    Easier to do business with
    More expensive
    #11
    #11
  21. Freshdesk

    (2,342)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Pure Chat:
  22. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Pure Chat:

    Olga B.
    OB
    We searched for the alternative to Desk.com when they were bought by Salesforce. As a small startup, we couldn't afford Salesforce prices, so we really appreciated reasonable pricing and a solid...Read more

    Reviewers say compared to Pure Chat, Freshdesk is:

    Slower to reach roi
    More expensive
    Better at support
    #12
    #12
  23. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Pure Chat:
  24. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Pure Chat:

    Justine M.
    JM
    I like that we are able to access everything in the Suite...Talk, Chat, Support, Guide and Explore.

    Reviewers say compared to Pure Chat, Zendesk Support Suite is:

    Slower to reach roi
    More expensive
    #13
    #13
  25. LiveZilla

    (447)4.6 out of 5

    LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Pure Chat:
  26. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Pure Chat:

    AT
    I have been using livezilla for more than 5 years now, the integration is very easy and the interface is clean and modern, it is also non intrusive as well, highly recommended for anyone looking to...Read more

    Reviewers say compared to Pure Chat, LiveZilla is:

    Slower to reach roi
    More expensive
    Easier to admin
    #14
    #14
  27. Zoho Desk

    (2,674)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Pure Chat:
  28. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Pure Chat:

    BC
    La omnicanalidad sin duda es de gran ayuda, nos permite centralizar todas las lineas de comunicación con nuestros clientes

    Reviewers say compared to Pure Chat, Zoho Desk is:

    Slower to reach roi
    More expensive
    #15
    #15
  29. Birdeye

    (975)4.8 out of 5
    Optimized for quick response

    Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with Pure Chat:
  30. Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with Pure Chat:

    MS
    Birdeye reviews are extremely simple for our customers to complete, which makes them more likely to complete them.

    Reviewers say compared to Pure Chat, Birdeye is:

    Slower to reach roi
    More expensive
    Better at support
    #16
    #16
  31. Podium

    (1,105)4.6 out of 5
    Optimized for quick response

    Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with Pure Chat:
  32. Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with Pure Chat:

    CP
    My favorite part is the payment/invoice request. Makes it very quick and easy to make transactions with my customers

    Reviewers say compared to Pure Chat, Podium is:

    Slower to reach roi
    More expensive
    Better at support
    #17
    #17
  33. Front

    (611)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Pure Chat:
  34. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Pure Chat:

    UL
    Good Communication Chat inside the emails

    Reviewers say compared to Pure Chat, Front is:

    Slower to reach roi
    More expensive
    Better at support
    #18
    #18
  35. Genesys Cloud

    (366)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Pure Chat:
  36. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Pure Chat:

    JP
    End to end support from Genesys project team, Customer Success team and not a single outage through out the migration.

    Reviewers say compared to Pure Chat, Genesys Cloud is:

    Slower to reach roi
    More expensive
    #19
    #19
  37. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Pure Chat:
  38. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Pure Chat:

    Javier M.
    JM
    I like the robust interface and features. It is easy to drive through and functional logic to interact with. The functionalities adhere to the company structure and needs. We can bridge the...Read more

    Reviewers say compared to Pure Chat, Salesforce Service Cloud is:

    Slower to reach roi
    More expensive
    #20
    #20
  39. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Pure Chat:
  40. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Pure Chat:

    TT
    I like that I didn't have to pay enterprise prices, but I get enterprise quality and accessibility.

    Reviewers say compared to Pure Chat, Salesforce Essentials is:

    Slower to reach roi
    More expensive