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At a Glance
Market Segments
Small-Business (44.7% of reviews)
Mid-Market (43.5% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
Contact Us
LiveChat
Star Rating
(775)4.5 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansLivePerson
Star Rating
(198)4.3 out of 5
Market Segments
Mid-Market (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in user experience, with many praising its intuitive setup and ease of use. Users have highlighted how straightforward it is to implement, making it a reliable choice for businesses looking to get started quickly.
- Users say that LivePerson offers robust AI capabilities that enhance customer engagement. Reviewers appreciate how it automates interactions and supports various communication channels, allowing customers to choose their preferred method of contact.
- According to verified reviews, LiveChat stands out for its excellent customer support. Many users have noted the responsiveness and helpfulness of the support team, which has contributed to a positive overall experience with the platform.
- Reviewers mention that LivePerson provides valuable data tracking features, which help users monitor their progress towards KPIs. This functionality is particularly useful for teams looking to analyze performance metrics and improve their strategies.
- G2 reviewers highlight that LiveChat's AI features are particularly beneficial, as they assist agents by answering common questions using information from the knowledge base. This capability helps reduce the volume of inquiries, streamlining communication.
- Users report that while LivePerson has strong AI support, some find it less user-friendly compared to LiveChat. Reviewers have pointed out challenges with the platform's setup and navigation, which can impact the overall user experience.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Free Trial
LiveChat
Free Trial is available
LivePerson
No trial information availableRatings
Meets Requirements
9.1
691
8.6
163
Ease of Use
9.3
690
8.4
166
Ease of Setup
9.0
271
8.1
94
Ease of Admin
9.1
263
8.2
77
Quality of Support
9.1
640
8.4
163
Has the product been a good partner in doing business?
9.0
255
8.1
79
Product Direction (% positive)
8.3
684
5.7
160
Features by Category
Ticket and Case Management
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Not enough data
Generative AI
6.4
6
Not enough data
7.2
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
267
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Not enough data
Platform
9.1
80
|
Verified
Not enough data
8.4
279
|
Verified
7.8
31
|
Verified
9.2
86
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
8.9
212
|
Verified
Not enough data
9.1
216
|
Verified
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
9.2
6
Agent Performance Management
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.6
6
Generative AI
Not enough data
9.3
5
Agentic AI - Conversation Intelligence
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Responses
Not enough data
8.1
56
Not enough data
8.2
60
Not enough data
8.3
61
Automation - AI Agents
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Platform
Not enough data
8.7
57
Not enough data
8.8
25
Not enough data
8.2
58
Autonomy - AI Agents
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Generative AI
Not enough data
9.0
7
Not enough data
9.0
7
Responses
Not enough data
8.9
14
Not enough data
8.7
15
Not enough data
9.0
17
Not enough data
8.7
14
Not enough data
8.8
11
Platform
Not enough data
9.2
15
Not enough data
9.0
14
Not enough data
8.8
16
Not enough data
8.3
15
Not enough data
8.7
13
Not enough data
9.1
13
Not enough data
8.7
13
Generative AI
Not enough data
8.7
10
Not enough data
9.0
10
Conversational Platform
Not enough data
6.9
19
Not enough data
8.2
19
Not enough data
8.2
16
Not enough data
8.5
19
Support Automation
Not enough data
8.0
18
Not enough data
8.1
19
Not enough data
8.7
20
Not enough data
8.0
20
Generative AI
Not enough data
8.3
10
Not enough data
8.7
10
Customer Support
Not enough data
8.8
12
Not enough data
9.0
10
Not enough data
8.8
12
Automation
Not enough data
9.2
11
Not enough data
8.8
12
Not enough data
8.6
12
Artificial Intelligence
Not enough data
8.5
13
Not enough data
8.9
12
Not enough data
8.8
13
Generative AI
Not enough data
9.2
10
Not enough data
9.3
10
Agentic AI - Bot Platforms
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Generative AI
7.4
9
8.5
9
7.5
8
9.1
9
Feature Not Available
8.9
9
Communication
9.1
320
|
Verified
9.0
35
|
Verified
8.9
325
|
Verified
8.8
34
|
Verified
8.4
221
7.7
19
8.8
269
|
Verified
8.6
27
|
Verified
8.3
30
8.4
15
|
Verified
Internal Use
8.4
279
|
Verified
7.8
31
|
Verified
8.8
301
|
Verified
8.3
26
|
Verified
8.6
251
|
Verified
8.6
22
|
Verified
8.6
257
|
Verified
8.0
27
|
Verified
8.6
243
|
Verified
8.8
23
|
Verified
8.4
249
|
Verified
7.8
29
|
Verified
Generative AI
Not enough data
8.3
5
Self-Service Experience
Not enough data
8.4
17
Not enough data
8.2
10
Feature Not Available
7.8
9
Not enough data
8.3
12
Not enough data
7.9
13
Self-Service Platform
Not enough data
8.1
13
Not enough data
8.3
13
Not enough data
8.5
13
Not enough data
8.5
10
Agentic AI - Customer Self-Service
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Generative AI
Not enough data
8.3(won by default)
6
Not enough data
8.1(won by default)
6
Process
Not enough data
8.1(won by default)
6
Not enough data
7.9(won by default)
8
Not enough data
7.9(won by default)
7
Channels
Not enough data
7.7(won by default)
8
Not enough data
8.3(won by default)
9
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Insight
Not enough data
8.3(won by default)
7
Not enough data
7.9(won by default)
8
Not enough data
8.1(won by default)
8
Not enough data
8.3(won by default)
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.5
10
Not enough data
9.4
8
Not enough data
9.4
8
Customer Interaction Automation - AI Customer Support Agents
Not enough data
9.6
8
Not enough data
9.4
9
Not enough data
9.4
8
Not enough data
9.6
9
Automation
Not enough data
9.7
10
Not enough data
9.5
10
Not enough data
9.4
8
Autonomy
Not enough data
9.4
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.6
8
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and LivePerson are categorized as Chatbots, Live Chat, Conversational Marketing, Conversational Support, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
Unique Categories
LiveChat is categorized as Help Desk
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.0%
Financial Services
4.0%
Internet
3.8%
Other
68.7%
Internet
15.2%
Retail
14.6%
Telecommunications
7.9%
Information Technology and Services
6.2%
Computer Software
5.1%
Other
51.1%
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
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