Introducing G2.ai, the future of software buying.Try now
Compare LiveAgent and Zendesk for Customer Service 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow Customer Service Management
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
At a Glance
Market Segments
Small-Business (67.1% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
$19.00 1 user per month billed annually
LiveAgent
Star Rating
(1,536)4.5 out of 5
Market Segments
Small-Business (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveAgent excels in its Quality of Support, scoring 9.1 compared to Zendesk's 8.4. Reviewers mention that LiveAgent's support team is responsive and helpful, often resolving issues quickly, while Zendesk users have noted longer wait times for assistance.
- Reviewers mention that LiveAgent offers superior Ticket Response User Experience with a score of 9.0, while Zendesk scores 8.7. Users appreciate LiveAgent's intuitive interface that makes it easier to manage and respond to tickets efficiently.
- Users on G2 highlight LiveAgent's Integrations capabilities, scoring 9.7, which allows seamless connectivity with various third-party applications. In contrast, Zendesk's integration score of 8.3 is seen as less versatile, limiting some users' workflows.
- Reviewers say that LiveAgent's Live Chat feature is particularly strong, scoring 9.3, with users praising its ease of use and effectiveness in engaging customers. Zendesk, while also effective, scores lower at 8.7, with some users mentioning a steeper learning curve.
- Users report that LiveAgent's Customization options are more user-friendly, scoring 8.4 compared to Zendesk's 8.0. Reviewers mention that LiveAgent allows for easier adjustments to fit specific business needs, while Zendesk's customization can be more complex and time-consuming.
- G2 users highlight the Knowledge Base functionality in LiveAgent, scoring 9.1, which is praised for its user-friendly design and comprehensive articles. Zendesk's score of 8.5 is seen as effective but less intuitive, with some users expressing difficulty in navigating the knowledge base.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
LiveAgent
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.9
1,300
8.6
5,118
Ease of Use
8.9
1,305
8.6
5,162
Ease of Setup
8.7
868
8.0
3,186
Ease of Admin
8.9
845
8.2
3,073
Quality of Support
9.1
1,239
8.4
4,796
Has the product been a good partner in doing business?
9.1
821
8.4
2,999
Product Direction (% positive)
8.9
1,264
8.0
4,771
Features by Category
Ticket and Case Management
9.0
779
|
Verified
8.8
2552
|
Verified
9.0
777
|
Verified
8.7
2567
|
Verified
8.7
758
|
Verified
8.5
2492
|
Verified
8.8
714
|
Verified
8.4
2337
|
Verified
8.6
575
|
Verified
8.2
1921
|
Verified
8.7
703
|
Verified
8.4
2398
|
Verified
8.9
717
|
Verified
8.6
2386
|
Verified
8.6
444
|
Verified
8.3
1853
|
Verified
Generative AI
8.3
32
7.6
384
8.2
32
7.6
385
Agentic AI - Help Desk
9.4
9
7.8
245
9.4
9
7.9
245
9.4
9
8.0
246
Communication Channels
8.7
654
|
Verified
8.5
2060
|
Verified
9.1
717
|
Verified
8.8
2310
|
Verified
9.1
696
|
Verified
8.4
1724
|
Verified
8.6
539
|
Verified
8.0
1428
|
Verified
8.7
381
|
Verified
8.0
1313
|
Verified
Platform
7.9
413
|
Verified
7.8
1387
|
Verified
8.4
664
|
Verified
8.0
1777
|
Verified
8.7
526
|
Verified
8.3
1947
|
Verified
8.6
377
|
Verified
8.2
1739
|
Verified
8.5
647
|
Verified
7.9
2339
|
Verified
8.8
694
|
Verified
8.0
2407
|
Verified
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
8.3
6
8.1
468
8.6
6
8.1
465
8.9
6
8.3
449
8.9
6
8.1
448
8.3
5
8.2
356
Platform
9.4
6
8.6
471
9.4
6
8.3
468
8.9
6
8.3
463
8.6
6
8.2
464
Not enough data
Feature Not Available
8.9
6
Feature Not Available
8.9
6
8.4
454
Generative AI
8.1
6
8.2
113
8.3
6
8.2
112
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
8.6
22
Feature Not Available
8.0
23
7.9
207
7.7
22
Feature Not Available
Communication
9.3
485
|
Verified
8.6
950
|
Verified
9.0
489
|
Verified
8.5
964
|
Verified
8.9
376
|
Verified
8.1
720
9.0
374
|
Verified
8.5
737
|
Verified
8.8
61
8.0
520
Internal Use
8.4
664
|
Verified
8.0
1777
|
Verified
9.1
422
|
Verified
8.5
849
|
Verified
8.5
55
8.1
650
8.9
403
|
Verified
8.5
898
9.1
384
|
Verified
8.6
824
|
Verified
8.9
382
|
Verified
8.3
848
|
Verified
Generative AI
7.8
17
Feature Not Available
Self-Service Experience
9.1
322
8.5
1499
8.9
305
8.5
1436
8.9
273
8.0
1024
8.1
41
7.7
648
8.3
45
8.0
780
Self-Service Platform
8.6
45
8.2
828
8.3
46
8.2
841
7.4
41
7.7
658
8.7
43
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
7.9(won by 0.5)
13
7.4
77
7.9(won by 0.4)
13
7.5
78
Process
9.0(won by 0.6)
56
8.4
564
9.3(won by 0.2)
252
9.1
741
9.1(won by 0.2)
196
8.9
689
Channels
9.3(won by 0.3)
248
9.0
740
9.0(won by 0.6)
232
8.4
586
9.3(won by 0.6)
249
8.7
563
9.1(won by 0.9)
186
8.2
485
Feature Not Available
8.3(won by default)
421
Insight
9.0(won by 0.8)
174
8.2
539
9.0(won by 0.7)
222
8.3
648
9.2(won by 0.7)
220
8.5
562
9.3(won by 0.6)
225
8.7
666
Generative AI
8.0
14
7.8
67
7.6
14
7.7
66
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and Zendesk for Customer Service are categorized as Digital Customer Service Platforms, Shared Inbox, Complaint Management, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
LiveAgent is categorized as Feedback Analytics, Customer Communications Management, Knowledge Management, Enterprise Feedback Management, Contact Center, and Call Center Infrastructure (CCI)
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Customer Service Automation, and Proactive Notification
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
