Compare Kayako and LivePerson
Featured Products
At a Glance
Market Segments
Small-Business (55.1% of reviews)
Mid-Market (43.3% of reviews)
Entry-Level Pricing
$15/agent/month
Contact Us
Kayako
Star Rating
(225)4.0 out of 5
Market Segments
Small-Business (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plans
LivePerson
Star Rating
(207)4.3 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LivePerson excels in providing a robust AI support system that enhances customer engagement. Users appreciate how it automates interactions and allows for seamless communication across various channels, making it easier for customers to choose their preferred method of contact.
- Users say that Kayako's AI is not only responsive but also contextual, offering suggestions that accurately reflect customer inquiries. This capability has reportedly helped support agents resolve issues more efficiently, particularly with technical or nuanced questions.
- Reviewers mention that LivePerson's implementation process is straightforward, with many users highlighting the intuitive onboarding features that help them track progress towards KPIs. This ease of setup contributes to a smoother transition for teams adopting the platform.
- According to verified reviews, Kayako shines in its ability to reduce the volume of repetitive tickets, effectively handling common queries like password resets and order inquiries before they reach human agents. This has significantly improved the efficiency of support teams.
- Users highlight that both platforms offer similar scores in ease of use, but LivePerson stands out with its comprehensive data tracking capabilities. Reviewers appreciate the detailed metrics it provides, which help in monitoring performance and customer interactions.
- G2 reviewers note that while LivePerson has a higher overall satisfaction score, Kayako has a strong presence in the small business segment, making it a favorable choice for smaller teams looking for effective customer support solutions.
Pricing
Entry-Level Pricing
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Free Trial
Kayako
Free Trial is available
LivePerson
No trial information availableRatings
Meets Requirements
8.1
203
8.5
167
Ease of Use
8.4
202
8.4
169
Ease of Setup
8.0
135
8.0
95
Ease of Admin
8.0
132
8.1
79
Quality of Support
8.0
189
8.3
165
Has the product been a good partner in doing business?
8.3
131
8.0
81
Product Direction (% positive)
7.1
200
5.6
163
Features by Category
Ticket and Case Management
8.7
155
|
Verified
Not enough data
8.5
156
|
Verified
Not enough data
8.1
148
|
Verified
Not enough data
8.3
143
|
Verified
Not enough data
8.0
129
|
Verified
Not enough data
7.6
146
|
Verified
Not enough data
8.5
147
|
Verified
Not enough data
7.8
56
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
131
|
Verified
Not enough data
8.7
143
|
Verified
Not enough data
8.3
105
|
Verified
Not enough data
7.3
57
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
7.7
83
|
Verified
Not enough data
7.9
115
|
Verified
7.6
31
|
Verified
8.2
102
|
Verified
Not enough data
7.9
65
|
Verified
Not enough data
7.4
132
|
Verified
Not enough data
7.7
128
|
Verified
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.1
55
Not enough data
8.1
58
Not enough data
8.3
59
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
55
Not enough data
8.7
23
Not enough data
8.1
56
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.7
5
Not enough data
8.7
5
Responses
Not enough data
8.6
14
Not enough data
8.6
14
Not enough data
8.7
17
Not enough data
8.6
13
Not enough data
8.7
10
Platform
Not enough data
9.2
15
Not enough data
9.0
13
Not enough data
8.7
15
Not enough data
8.0
15
Not enough data
8.6
12
Not enough data
9.0
12
Not enough data
8.6
12
Generative AI
Not enough data
8.5
9
Not enough data
8.9
9
Conversational Platform
Not enough data
6.9
19
Not enough data
8.2
19
Not enough data
8.2
16
Not enough data
8.5
19
Support Automation
Not enough data
8.0
18
Not enough data
8.1
19
Not enough data
8.7
20
Not enough data
8.0
20
Generative AI
Not enough data
8.3
10
Not enough data
8.7
10
Customer Support
Not enough data
8.6
11
Not enough data
8.9
9
Not enough data
8.6
11
Automation
Not enough data
9.2
10
Not enough data
8.6
11
Not enough data
8.5
11
Artificial Intelligence
Not enough data
8.3
12
Not enough data
8.8
11
Not enough data
8.8
12
Generative AI
Not enough data
9.0
8
Not enough data
9.2
8
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.6
9
Not enough data
8.0
9
Not enough data
7.8
9
Communication
8.5
40
|
Verified
9.0
36
|
Verified
8.8
39
|
Verified
8.8
34
|
Verified
8.1
34
|
Verified
7.2
19
8.8
29
|
Verified
8.6
28
|
Verified
Not enough data
8.4
15
|
Verified
Internal Use
7.9
115
|
Verified
7.6
31
|
Verified
8.7
37
|
Verified
7.9
26
|
Verified
8.1
31
|
Verified
8.4
22
|
Verified
8.7
41
|
Verified
7.7
27
|
Verified
8.6
37
|
Verified
8.8
23
|
Verified
8.5
39
|
Verified
7.5
29
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.6
48
8.3
16
8.7
49
8.0
9
8.5
39
7.5
8
7.1
8
8.2
11
6.9
8
7.8
12
Self-Service Platform
6.9
8
7.9
12
7.5
8
8.2
12
8.5
8
8.3
12
7.3
8
8.3
9
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.0(won by default)
5
Not enough data
7.7(won by default)
5
Process
Not enough data
7.7(won by default)
5
Not enough data
7.6(won by default)
7
Not enough data
7.5(won by default)
6
Channels
Not enough data
7.4(won by default)
7
Not enough data
8.1(won by default)
8
Not enough data
8.1(won by default)
6
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
6
Insight
Not enough data
8.1(won by default)
6
Not enough data
7.6(won by default)
7
Not enough data
7.9(won by default)
7
Not enough data
8.1(won by default)
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Customer Interaction Automation - AI Customer Support Agents
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.8
8
Automation
Not enough data
9.3
10
Not enough data
9.2
6
Not enough data
9.2
6
Autonomy
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kayako and LivePerson are categorized as Live Chat, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
Kayako is categorized as Help Desk and Shared Inbox
LivePerson is categorized as AI Agents For Business Operations, Conversational Commerce Platforms, AI IT Agents, AI SDRs, AI Customer Support Agents, Customer Service Automation, Conversational Support, Conversation Intelligence, Conversational Marketing, Chatbots, Bot Platforms, Social Customer Service, SAP Store, and AI Voice Assistants
Reviews
Reviewers' Company Size
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.4%
Computer Software
15.0%
Telecommunications
5.9%
Internet
4.5%
Marketing and Advertising
4.1%
Other
44.1%
Internet
14.9%
Retail
14.4%
Telecommunications
7.7%
Information Technology and Services
5.5%
Computer Software
4.4%
Other
53.0%
Alternatives
Discussions
Does Kayako offer an API?
2 Comments
Official Response from Kayako
Yes. Visit us at https://developer.kayako.com/ for more information.Read more
What integrations does Kayako support?
2 Comments
Official Response from Kayako
Kayako has a number of native integrations with popular CRM's and payment platforms such as Salesforce and Stripe. In addition Kayako supports over 750+...Read more
had any one used reporting with kayako
2 Comments
YK
We never found the Reports usable either. Since the data is in SQL we wrote our own reports engine. (I should note we also have tons of automated messages...Read more
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
