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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Per Month
Fin by Intercom
Star Rating
(3,669)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansTidio
Star Rating
(1,848)4.7 out of 5
Market Segments
Small-Business (90.7% of reviews)
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Tidio's entry-level price is more appealing, as it offers a free plan, while Fin by Intercom starts at $0.99, making Tidio a better choice for small businesses looking to minimize costs.
- Reviewers mention that Tidio has a higher ease of use score (9.3) compared to Fin by Intercom (8.9), indicating that Tidio's interface is more intuitive and user-friendly, which is crucial for teams with varying technical skills.
- G2 users highlight that Tidio excels in customer support quality, scoring 9.2 against Fin by Intercom's 8.6, suggesting that Tidio provides more responsive and helpful assistance when users encounter issues.
- Users on G2 report that Tidio has a significantly larger market segment presence, with 90.7% of reviews from small businesses, compared to Fin by Intercom's 58.5%, indicating Tidio's stronger alignment with the needs of smaller enterprises.
- Reviewers say that Tidio's ticket response user experience (8.4) is slightly lower than Fin by Intercom's (8.8), but they appreciate Tidio's overall workflow and automation features, which streamline customer interactions effectively.
- Users mention that while both products offer solid live chat features, Fin by Intercom scores higher (9.5) compared to Tidio (9.3), indicating that users find Fin by Intercom's live chat capabilities to be slightly more robust and effective for real-time customer engagement.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Fin by Intercom
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.8
2,807
9.1
1,298
Ease of Use
8.9
2,837
9.3
1,316
Ease of Setup
8.4
1,450
9.2
1,056
Ease of Admin
8.6
1,301
9.2
945
Quality of Support
8.6
2,703
9.2
1,132
Has the product been a good partner in doing business?
8.8
1,298
9.2
895
Product Direction (% positive)
8.8
2,659
9.2
1,166
Features by Category
Ticket and Case Management
8.6
1098
|
Verified
8.5
83
8.8
1116
|
Verified
8.4
81
8.7
1093
|
Verified
8.4
87
8.6
1141
|
Verified
8.6
88
8.3
678
|
Verified
7.9
71
8.8
1134
|
Verified
8.6
80
8.8
1058
|
Verified
8.2
75
8.6
959
|
Verified
8.4
75
Generative AI
8.3
245
7.2
46
8.2
246
6.9
44
Agentic AI - Help Desk
7.8
58
7.0
15
8.3
59
7.1
15
7.9
59
7.0
15
Communication Channels
8.8
889
|
Verified
8.7
80
8.8
1088
|
Verified
8.7
78
9.4
1262
|
Verified
9.2
87
8.3
810
8.0
73
7.6
520
7.2
68
Platform
8.1
718
|
Verified
8.8
104
8.2
1265
|
Verified
8.9
717
|
Verified
8.7
821
|
Verified
9.0
108
8.6
786
|
Verified
8.7
110
8.1
1013
|
Verified
8.1
93
8.2
1015
|
Verified
8.8
106
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.8
383
|
Verified
8.5
85
8.1
363
|
Verified
8.3
87
9.3
478
|
Verified
9.2
86
8.5
327
|
Verified
8.8
84
Channels
8.0
293
|
Verified
8.2
83
9.0
438
|
Verified
9.0
83
7.9
207
|
Verified
8.0
79
7.3
121
7.7
75
8.1
229
|
Verified
7.9
79
Customers
8.8
428
|
Verified
8.6
81
8.6
432
|
Verified
8.5
82
8.2
436
|
Verified
8.8
80
8.3
387
|
Verified
8.8
81
8.2
379
|
Verified
8.8
81
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Feature Not Available
9.0
146
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
8.0
57
8.3
218
8.1
56
Feature Not Available
Feature Not Available
Design
Feature Not Available
8.4
55
Feature Not Available
7.6
56
8.7
230
8.0
56
8.7
222
8.2
55
8.6
215
8.2
55
Generative AI
Feature Not Available
7.7
37
8.2
84
7.6
36
Responses
9.1
84
8.1
12
9.0
86
8.3
12
9.0
83
8.5
12
Automation - AI Agents
7.7
61
8.8
8
8.7
63
8.1
8
Feature Not Available
7.7
8
8.1
63
7.9
8
8.7
63
7.9
8
Platform
9.1
81
8.5
12
8.8
82
7.6
12
9.1
83
7.8
12
Autonomy - AI Agents
8.4
64
8.1
8
8.6
64
8.8
8
8.4
63
7.5
8
8.7
66
8.5
8
Generative AI
Feature Not Available
8.0
9
8.8
50
7.8
9
Responses
8.8
595
8.7
495
8.8
586
8.8
487
9.0
585
8.8
486
8.8
556
8.7
470
8.6
478
8.7
427
Platform
9.5
610
9.3
505
8.9
580
8.8
456
8.8
577
8.7
456
8.7
561
8.7
452
8.2
419
8.3
352
8.9
528
8.7
404
8.8
582
8.9
467
Generative AI
Feature Not Available
8.0
128
8.4
140
8.1
125
Conversational Platform
8.7
1056
8.4
124
8.7
836
8.1
117
8.8
856
8.1
118
9.0
777
8.4
120
Support Automation
8.7
858
8.4
113
8.7
900
8.3
110
8.5
517
8.5
110
8.8
807
8.4
115
Generative AI
Feature Not Available
8.1
70
8.4
154
8.1
69
Customer Support
8.6
197
8.4
21
7.4
183
7.7
20
9.0
203
8.2
19
Automation
8.4
200
8.3
21
8.3
204
8.1
20
8.5
194
8.3
20
Artificial Intelligence
8.5
196
8.0
19
8.6
190
7.8
20
8.5
196
8.2
20
Generative AI
8.3
294
7.7
81
8.3
292
7.4
79
Feature Not Available
7.2
80
Communication
9.2
1438
|
Verified
9.3
745
|
Verified
8.9
1446
|
Verified
9.1
750
|
Verified
8.7
1189
|
Verified
8.5
539
9.1
1353
|
Verified
9.1
648
|
Verified
8.2
593
8.5
482
|
Verified
Internal Use
8.2
1265
|
Verified
8.9
717
|
Verified
8.7
1091
|
Verified
9.0
614
|
Verified
8.2
1040
|
Verified
8.8
607
|
Verified
8.7
1245
|
Verified
8.6
583
|
Verified
8.9
1316
|
Verified
8.8
566
|
Verified
8.6
1285
|
Verified
8.7
593
|
Verified
Generative AI
8.2
94
8.1
54
Self-Service Experience
8.9
650
8.7
89
8.9
649
8.8
81
Feature Not Available
8.7
26
8.2
489
8.8
87
8.4
534
8.9
88
Self-Service Platform
8.7
529
8.7
90
8.7
532
9.0
94
8.4
471
8.8
88
8.6
517
8.8
90
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
48
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
7.9(won by default)
26
Feature Not Available
7.9(won by default)
26
Process
9.3(won by 1.1)
88
8.2
46
9.0(won by 0.5)
85
8.5
48
9.6(won by 1.2)
88
8.4
43
Channels
9.4(won by 0.5)
88
8.9
49
8.7
87
8.9(won by 0.2)
50
9.5(won by 0.1)
90
9.4
51
8.3(won by 0.2)
80
8.1
43
8.8(won by 0.2)
82
8.6
43
Insight
9.1(won by 0.6)
85
8.5
42
9.1(won by 0.8)
86
8.3
46
8.8
82
9.1(won by 0.3)
51
9.3(won by 0.1)
82
9.2
41
Generative AI
Feature Not Available
5.2
7
7.2
16
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
7.6
162
8.5
43
7.8
162
8.3
44
7.7
162
8.3
43
8.5
161
8.6
43
8.0
156
8.2
42
Customer Interaction Automation - AI Customer Support Agents
7.4
155
8.5
42
7.8
156
8.5
42
7.9
156
8.7
42
8.3
153
8.7
42
Automation
8.1
157
8.6
45
7.9
156
8.6
44
7.1
153
8.4
45
Autonomy
7.5
159
8.2
42
7.7
159
8.3
43
7.1
155
8.5
43
7.6
156
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Tidio are categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom has no unique categories
Tidio is categorized as AI Chatbots and E-Commerce Tools
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Retail
8.3%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.0%
Health, Wellness and Fitness
4.1%
Other
69.9%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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