Compare Salesforce Service Cloud Software and Insider One
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Mid-Market (45.2% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
No pricing available
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,320)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plans
Insider One
Star Rating
(1,352)4.8 out of 5
Market Segments
Mid-Market (45.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Insider One
Agentforce Service (formerly Salesforce Service Cloud) vs Insider One
When assessing the two solutions, reviewers found Insider One easier to use, set up, and administer. Reviewers also preferred doing business with Insider One overall.
- Reviewers felt that Insider One meets the needs of their business better than Agentforce Service (formerly Salesforce Service Cloud).
- When comparing quality of ongoing product support, reviewers felt that Insider One is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Insider One over Agentforce Service (formerly Salesforce Service Cloud).
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Insider One
No pricing availableFree Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Insider One
Free Trial is available
Ratings
Meets Requirements
8.6
2,841
9.4
1,215
Ease of Use
8.4
5,452
9.4
1,231
Ease of Setup
7.9
4,206
9.0
679
Ease of Admin
8.2
1,558
9.1
345
Quality of Support
8.3
2,617
9.6
1,213
Has the product been a good partner in doing business?
8.7
1,539
9.4
347
Product Direction (% positive)
8.3
2,790
9.8
1,168
Features by Category
Email Marketing
Not enough data
9.6
519
Not enough data
9.6
495
Not enough data
9.6
496
Not enough data
9.6
436
Online Marketing
Not enough data
Feature Not Available
Not enough data
9.5
537
Not enough data
9.6
555
Not enough data
9.5
539
Not enough data
Feature Not Available
Lead Management
Not enough data
9.5
505
Not enough data
9.5
505
Not enough data
9.6
561
Not enough data
Feature Not Available
Not enough data
9.5
483
Not enough data
9.5
453
Not enough data
9.5
487
Not enough data
9.5
475
Campaign Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Social
Not enough data
Feature Not Available
Not enough data
9.3
440
Not enough data
9.4
450
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting & Analytics
Not enough data
9.4
537
Not enough data
9.4
532
Not enough data
9.4
522
Not enough data
9.4
520
Not enough data
9.1
421
Platform
Not enough data
9.5
533
Not enough data
9.5
282
Not enough data
9.6
509
Not enough data
9.5
439
Not enough data
9.4
448
Not enough data
9.5
495
Not enough data
9.4
428
Agentic AI - Marketing Automation
Not enough data
8.9
24
Not enough data
8.8
24
Not enough data
8.9
24
Not enough data
8.8
24
Not enough data
8.8
24
Not enough data
8.8
24
Integration
Not enough data
9.4
504
Not enough data
9.4
501
Not enough data
9.4
456
Ticket and Case Management
8.5
1213
|
Verified
Not enough data
8.4
1224
|
Verified
Not enough data
8.4
1272
|
Verified
Not enough data
8.3
1181
|
Verified
Not enough data
8.1
983
Not enough data
7.9
1169
|
Verified
Not enough data
8.3
1154
|
Verified
Not enough data
8.5
1066
|
Verified
Not enough data
Generative AI
7.7
182
Not enough data
7.7
180
Not enough data
Agentic AI - Help Desk
8.6
75
Not enough data
8.5
68
Not enough data
8.5
69
Not enough data
Communication Channels
8.4
1026
|
Verified
Not enough data
8.6
1215
|
Verified
Not enough data
8.2
862
Not enough data
8.0
810
|
Verified
Not enough data
8.1
770
Not enough data
Platform
7.8
557
|
Verified
Not enough data
8.3
822
|
Verified
Not enough data
8.6
699
|
Verified
Not enough data
8.3
639
|
Verified
Not enough data
8.2
1160
|
Verified
Not enough data
8.2
1177
|
Verified
Not enough data
Visitor Behavior
Not enough data
9.5
582
Not enough data
9.6
602
Not enough data
9.5
544
Templates
Not enough data
9.5
559
Not enough data
9.5
606
Not enough data
9.6
598
Personalization
Not enough data
9.6
591
Not enough data
9.5
576
Not enough data
9.6
589
Not enough data
9.4
518
Not enough data
9.5
569
Not enough data
9.6
576
Not enough data
9.6
607
Not enough data
9.6
588
Multichannel
Not enough data
9.6
593
Not enough data
9.5
527
Not enough data
9.6
588
Administration
Not enough data
9.6
583
Not enough data
9.4
603
Not enough data
9.5
575
Not enough data
9.4
578
Agentic AI - E-Commerce Personalization
Not enough data
8.3
20
Not enough data
8.2
20
Administration
8.8
232
Not enough data
8.8
231
Not enough data
8.7
229
Not enough data
Knowledge Management
8.8
225
Not enough data
8.6
215
Not enough data
8.5
214
Not enough data
Compliance
8.7
231
Not enough data
8.7
229
Not enough data
8.6
229
Not enough data
8.6
226
Not enough data
Customer Support
8.2
214
Not enough data
8.2
208
Not enough data
8.0
197
Not enough data
Data Security
8.6
220
Not enough data
8.7
222
Not enough data
9.0
222
Not enough data
9.1
223
Not enough data
Administration
8.6
215
Not enough data
8.9
216
Not enough data
8.9
219
Not enough data
Generative AI
7.6
152
Not enough data
Segmentation
Not enough data
9.7
602
Not enough data
9.6
580
Targeting
Not enough data
9.6
593
Not enough data
9.6
562
Triggered Content
Not enough data
9.5
501
Not enough data
9.5
500
Not enough data
9.7
552
Personalized Content
Not enough data
9.6
539
Not enough data
9.6
515
Not enough data
9.6
575
Agentic AI - Personalization Engines
Not enough data
8.7
13
Not enough data
8.7
13
Not enough data
8.7
13
Not enough data
8.7
13
Not enough data
8.7
13
Not enough data
8.7
13
Text Messaging
Not enough data
9.6
86
Not enough data
9.4
79
Not enough data
9.5
80
Not enough data
9.4
81
Not enough data
9.4
87
Not enough data
9.4
84
Not enough data
9.5
87
Not enough data
9.4
81
SMS Platform
Not enough data
9.4
85
Not enough data
9.5
86
Not enough data
9.3
78
Not enough data
Feature Not Available
Not enough data
9.3
85
Not enough data
9.3
86
Agentic AI - SMS Marketing
Not enough data
8.8
20
Not enough data
8.8
20
Not enough data
8.7
20
Not enough data
8.8
20
Not enough data
8.8
20
Not enough data
8.7
20
Channels
8.6
128
Not enough data
8.4
120
Not enough data
7.6
119
Not enough data
Design
8.4
118
Not enough data
8.0
119
Not enough data
8.3
121
Not enough data
8.4
121
Not enough data
8.5
116
Not enough data
Generative AI
7.5
113
Not enough data
7.6
112
Not enough data
Usability
8.6
205
Not enough data
8.6
208
Not enough data
8.7
206
Not enough data
Reporting
8.7
206
Not enough data
8.3
199
Not enough data
8.6
203
Not enough data
Generative AI
7.6
180
Not enough data
7.6
181
Not enough data
Data Sourcing
Not enough data
9.5
582
|
Verified
Not enough data
9.5
569
|
Verified
Not enough data
9.6
376
Not enough data
9.5
598
|
Verified
Intelligence
Not enough data
9.4
606
|
Verified
Not enough data
9.4
577
|
Verified
Not enough data
9.6
567
|
Verified
Quality Assurance
8.8
72
Not enough data
8.7
69
Not enough data
8.7
72
Not enough data
Engagement
8.8
70
Not enough data
8.9
70
Not enough data
8.7
70
Not enough data
Performance
8.7
71
Not enough data
8.8
71
Not enough data
Generative AI
7.8
61
Not enough data
8.0
62
Not enough data
Channels
7.5
277
Not enough data
7.4
270
Not enough data
7.9
276
Not enough data
7.4
267
Not enough data
8.8
283
Not enough data
Generative AI
7.0
218
Not enough data
Functions
7.9
271
Not enough data
8.0
269
Not enough data
7.6
259
Not enough data
7.2
256
Not enough data
7.2
257
Not enough data
7.2
261
Not enough data
7.7
260
Not enough data
8.0
261
Not enough data
Agentic AI - Contact Center
9.3
7
Not enough data
9.5
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Administrative
7.9
257
Not enough data
8.5
261
Not enough data
8.5
260
Not enough data
7.7
250
Not enough data
7.7
255
Not enough data
Platform Basics
Not enough data
9.5
658
|
Verified
Not enough data
9.5
656
|
Verified
Platform Data
Not enough data
9.4
637
|
Verified
Not enough data
9.4
613
|
Verified
Not enough data
9.3
650
|
Verified
Not enough data
9.3
616
Platform Additional Functionality
Not enough data
9.5
618
|
Verified
Not enough data
9.4
618
|
Verified
Not enough data
9.4
603
Agentic AI - Customer Journey Analytics
Not enough data
8.6
34
Not enough data
8.5
33
Not enough data
8.6
33
Not enough data
8.6
31
Search Setup
Not enough data
9.5
56
Not enough data
9.6
57
Not enough data
9.5
56
Not enough data
9.6
54
Product Discovery
Not enough data
9.7
61
Not enough data
9.6
59
Not enough data
9.5
59
Not enough data
9.6
52
Not enough data
9.7
56
Integration
Not enough data
9.6
61
Not enough data
9.7
54
Not enough data
9.6
57
Workforce Management
7.9
59
Not enough data
7.9
58
Not enough data
7.5
58
Not enough data
7.8
57
Not enough data
7.6
57
Not enough data
Administration
8.3
60
Not enough data
8.3
58
Not enough data
8.4
58
Not enough data
7.7
56
Not enough data
7.7
56
Not enough data
Conversational Platform
8.6
105
Not enough data
8.7
104
Not enough data
8.1
101
Not enough data
8.3
107
Not enough data
Support Automation
8.2
103
Not enough data
8.2
101
Not enough data
8.1
103
Not enough data
8.0
101
Not enough data
Generative AI
7.4
97
Not enough data
7.4
96
Not enough data
Customer Support
8.3
147
Not enough data
8.0
144
Not enough data
8.2
145
Not enough data
Automation
8.3
153
Not enough data
8.2
148
Not enough data
8.1
148
Not enough data
Artificial Intelligence
7.6
143
Not enough data
7.7
140
Not enough data
7.5
140
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
110
Not enough data
7.8
111
Not enough data
7.8
110
Not enough data
Communication
8.5
313
|
Verified
Not enough data
8.6
332
|
Verified
Not enough data
8.4
279
|
Verified
Not enough data
8.5
281
|
Verified
Not enough data
7.8
162
Not enough data
Internal Use
8.3
822
|
Verified
Not enough data
8.3
298
|
Verified
Not enough data
8.5
290
|
Verified
Not enough data
8.4
322
|
Verified
Not enough data
8.5
292
|
Verified
Not enough data
8.7
326
|
Verified
Not enough data
Generative AI
7.3
128
Not enough data
Self-Service Experience
8.6
597
Not enough data
8.3
580
Not enough data
8.3
529
Not enough data
8.0
216
Not enough data
8.4
227
Not enough data
Self-Service Platform
8.4
225
Not enough data
8.6
234
Not enough data
7.7
204
Not enough data
8.5
217
Not enough data
Agentic AI - Customer Self-Service
8.5
8
Not enough data
8.5
8
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
Generative AI
7.9(won by default)
56
Not enough data
8.1(won by default)
56
Not enough data
Process
8.6(won by default)
246
Not enough data
8.6(won by default)
266
Not enough data
8.3(won by default)
227
Not enough data
Channels
8.8(won by default)
275
Not enough data
8.4(won by default)
250
Not enough data
8.5(won by default)
233
Not enough data
8.6(won by default)
234
Not enough data
8.6(won by default)
216
Not enough data
Insight
8.6(won by default)
232
Not enough data
8.8(won by default)
267
Not enough data
8.5(won by default)
206
Not enough data
8.7(won by default)
254
Not enough data
Generative AI
8.0
81
Not enough data
8.0
82
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
31
Not enough data
8.3
31
Not enough data
8.6
31
Not enough data
8.7
31
Not enough data
Process Management
8.3
31
Not enough data
8.4
30
Not enough data
8.7
31
Not enough data
8.6
30
Not enough data
System Management
9.0
31
Not enough data
8.7
30
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.4
49
Not enough data
9.5
56
Not enough data
9.5
49
Not enough data
9.6
53
Not enough data
9.5
50
Not enough data
9.2
49
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
9.6
51
Not enough data
9.5
50
Not enough data
9.4
48
Not enough data
9.3
49
Conversational AI - Conversational Commerce Platforms
Not enough data
8.5
18
Not enough data
8.9
15
Not enough data
8.4
17
Not enough data
Feature Not Available
Not enough data
8.2
14
Platform integration - Conversational Commerce Platforms
Not enough data
8.6
15
Not enough data
8.2
16
Not enough data
Feature Not Available
Not enough data
8.0
14
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Feature Not Available
Not enough data
8.7
13
Agentic AI - Personalization
Not enough data
8.8
31
Not enough data
8.7
30
Not enough data
8.7
31
Not enough data
8.6
31
Not enough data
8.7
31
Not enough data
8.7
34
Analysis
Not enough data
9.3
622
Not enough data
9.4
707
Not enough data
9.3
554
|
Verified
Not enough data
9.4
604
|
Verified
Campaigns
Not enough data
9.4
577
|
Verified
Not enough data
9.7
709
|
Verified
Not enough data
9.4
495
Not enough data
9.2
486
Not enough data
9.6
585
|
Verified
Not enough data
9.6
680
|
Verified
Engagement
Not enough data
9.6
629
Platform
Not enough data
9.6
676
Not enough data
9.4
634
|
Verified
Not enough data
9.5
542
Agentic AI - Mobile Marketing
Not enough data
8.9
32
Not enough data
9.0
30
Not enough data
9.0
31
Not enough data
9.0
29
Not enough data
8.9
31
Not enough data
9.0
30
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Insider One share no categories
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
Insider One is categorized as Conversational Commerce Platforms, WhatsApp Marketing, E-Commerce Search, SMS Marketing, Personalization, Personalization Engines, E-Commerce Personalization, Customer Journey Analytics, Customer Data Platform (CDP), Mobile Marketing, Marketing Automation, and Bot Platforms
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Insider One
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.4%
Computer Software
9.2%
Financial Services
7.6%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.6%
Retail
25.8%
Apparel & Fashion
10.0%
Cosmetics
3.8%
Financial Services
3.8%
Food & Beverages
3.8%
Other
52.9%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
How effective is the tool at new acquisition and driving traffic to website?
3 Comments
CS
Very effective with the direct integration into Ad Managers, like Facebook & Google. Using AI to create powerful segments to find new users. Awesome work. Read more
Which Insider One features do you find most useful for improving customer engagement?
2 Comments
TT
Based on my experience with Insider One, a few features have significantly enhanced customer engagement. I utilise behavioural analytics to understand how...Read more
Why did your team choose Insider One over other engagement platforms?
1 Comment
ON
Since I was involved in the process of evaluating engagement platforms for our team, I can share why we decided on Insider One. One of the main reasons was...Read more
