Compare Hiver and Supportbench 
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (64.6% of reviews)
Entry-Level Pricing
Free
No pricing available
Hiver
Star Rating
(1,280)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSupportbench
Star Rating
(115)4.9 out of 5
Market Segments
Small-Business (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SupportbenchSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in managing shared inboxes, with users appreciating its ability to keep track of email assignments and internal communications. This feature significantly enhances team collaboration and ensures that no customer query is overlooked.
- Users say that Supportbench stands out for its robust ticketing system, which is particularly effective for handling complex B2B cases. Reviewers highlight its capability to prioritize and automatically assign tickets, streamlining the response process and improving overall efficiency.
- According to verified reviews, Hiver has a higher overall satisfaction score, indicating that users find it to be a reliable tool for email management. Many users have noted how it reduces the time taken to respond to customer queries, enhancing the overall customer experience.
- Reviewers mention that Supportbench's customer support is top-notch, with fast and efficient responses to user requests. This level of support is particularly beneficial for organizations of all sizes, as it ensures that help is readily available when needed.
- G2 reviewers highlight that both products have strong usability ratings, but Supportbench edges out with higher scores in ease of setup and administration. Users appreciate the intuitive nature of Supportbench, which allows for a smoother onboarding experience.
- Users report that while Hiver is effective for small businesses, it may not meet the needs of larger organizations as effectively as Supportbench, which is designed to scale and adapt to various business sizes and complexities.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Supportbench
No pricing availableFree Trial
Hiver
Free Trial is available
Supportbench
Free Trial is available
Ratings
Meets Requirements
9.0
990
9.6
98
Ease of Use
9.1
1,014
9.6
99
Ease of Setup
9.0
590
9.7
34
Ease of Admin
9.2
452
9.6
16
Quality of Support
9.2
918
9.7
98
Has the product been a good partner in doing business?
9.2
443
9.8
16
Product Direction (% positive)
9.1
983
9.8
98
Features by Category
Ticket and Case Management
8.8
211
|
Verified
9.5
86
8.7
215
|
Verified
9.5
86
8.6
222
|
Verified
9.6
86
8.5
205
|
Verified
9.5
86
8.2
177
|
Verified
9.4
84
8.3
189
9.3
82
8.6
208
|
Verified
9.4
86
8.1
112
9.6
82
Generative AI
7.2
74
9.4
52
7.3
73
9.4
52
Agentic AI - Help Desk
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Not enough data
Communication Channels
8.2
160
9.5
88
8.9
217
|
Verified
9.6
86
8.5
190
9.5
84
7.5
109
9.5
79
7.5
104
9.3
80
Platform
7.5
175
|
Verified
9.4
77
7.8
160
9.5
79
8.8
214
|
Verified
9.5
80
8.2
175
|
Verified
9.4
77
8.2
193
|
Verified
9.6
79
8.4
207
|
Verified
9.6
79
Channels
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Not enough data
Design
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Not enough data
Generative AI
7.1
107
Not enough data
7.1
105
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Not enough data
Integrations
6.8
286
Not enough data
9.3
395
Not enough data
7.1
281
Not enough data
Time Management
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Not enough data
Generative AI
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Not enough data
Agentic AI - Email Management
7.2
31
Not enough data
7.2
32
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
7.8
160
9.5
79
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
6
Not enough data
Self-Service Experience
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Self-Service Platform
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Agentic AI - Customer Self-Service
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Supportbench are categorized as Help Desk
Unique Categories
Hiver is categorized as Email Management, Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Supportbench has no unique categories
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Supportbench
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Information Technology and Services
5.5%
Marketing and Advertising
5.4%
Accounting
4.9%
Financial Services
4.1%
Other
73.2%
Information Technology and Services
18.6%
Marketing and Advertising
15.9%
Computer Software
8.8%
Consumer Services
6.2%
Hospital & Health Care
3.5%
Other
46.9%
Alternatives
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
What do you enjoy most about using Supportbench?
7 Comments
EF
customer services platform is really good Read more
Supportbench has no more discussions with answers
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