Top 10 Supportbench Alternatives & Competitors

Top 10 Alternatives to Supportbench Recently Reviewed By G2 Community

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Freshdesk
By Freshworks
4.4/5
(3,751)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Supportbench, Freshdesk is:
Slower to reach roi
Categories in common with Supportbench:
Help Desk

Zoho Desk
By Zoho
4.4/5
(7,730)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to Supportbench, Zoho Desk is:
Slower to reach roi
More expensive
Categories in common with Supportbench:
Help Desk

Zendesk for Customer Service
By Zendesk
4.3/5
(6,989)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Supportbench, Zendesk for Customer Service is:
Slower to reach roi
More expensive
Categories in common with Supportbench:
Help Desk

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Fin
By Intercom, Inc.
4.5/5
(3,878)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Supportbench, Fin is:
Slower to reach roi
More expensive
Categories in common with Supportbench:
Help Desk

Gladly
By Gladly
4.7/5
(1,113)
Product Description
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.
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Reviewers say compared to Supportbench, Gladly is:
Slower to reach roi
More expensive
Categories in common with Supportbench:
Help Desk

Front
By Front App
4.7/5
(2,495)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to Supportbench, Front is:
Slower to reach roi
More expensive
Categories in common with Supportbench:
Help Desk

Hiver in Gmail
By Hiver
4.6/5
(1,283)
Product Description
Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.
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Reviewers say compared to Supportbench, Hiver in Gmail is:
Slower to reach roi
More expensive
Categories in common with Supportbench:
Help Desk

Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,357)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Supportbench, Agentforce Service (formerly Salesforce Service Cloud) is:
Slower to reach roi
More expensive
Categories in common with Supportbench:
Help Desk

Atera
By Atera
4.6/5
(1,201)
Product Description
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.
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Reviewers say compared to Supportbench, Atera is:
Slower to reach roi
More expensive
Categories in common with Supportbench:
Help Desk