1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Supportbench Discussions](https://www.g2.com/products/supportbench/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bf676f53204bfce128e9396a86d99b02/supportbench.png "Product Avatar Image") ](/products/supportbench/reviews) [ Supportbench ](/products/supportbench/reviews) (115)4.9/5 Supportbench is a TOP rated premium customer support software for businesses seeking advanced, affordable, scalable solutions. It boasts features such as dynamic SLAs, a KCS knowledge base, AI-powered ChatGPT knowledge base bots, and customizable dashboards. With Salesforce synchronization, advanced customer portals, chatbot capabilities, and an easy-to-use API, Supportbench enhances customer experiences, optimizes support operations, and empowers teams with actionable insights. Show More * * * ### 96.0 Nps Score Already have Supportbench? ### All Supportbench Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Daniel O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel O.") DO Loading... [Daniel O.](https://www.g2.com/users/277f1def-fe6b-463d-b4e9-d8a3dfcbdd9a "Daniel O.") • about 4 years ago Administrative User Administrative User More Options - [ # What do you enjoy most about using Supportbench? ](/discussions/what-do-you-enjoy-most-about-using-supportbench) There sure would be a favorite feature u like [ help desk software ](https://www.g2.com/tags/help-desk-software) * * * \<0\>0\>Upvotes * * * 7 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Supportbench+questions+and+get+answers+from+expert+users+in+our+Supportbench+Discussions+section.&title=Supportbench+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsupportbench%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Supportbench+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsupportbench%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsupportbench%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Supportbench+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsupportbench%2Fdiscuss%0aAsk+Supportbench+questions+and+get+answers+from+expert+users+in+our+Supportbench+Discussions+section.) 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Answer a few questions to help the Supportbench community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsupportbench%2Fdiscuss%3Fsmall_ask%3Dsupportbench) No ## Top Contributors in Supportbench 1 ![Daniel O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel O.") DO Loading... ### [Daniel O.](https://www.g2.com/users/277f1def-fe6b-463d-b4e9-d8a3dfcbdd9a "Daniel O.") Administrative User 2 pts 2 ![Aaqib Mohi-ud-din L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaqib Mohi-ud-din L.") AL Loading... ### [Aaqib Mohi-ud-din L.](https://www.g2.com/users/7dcfd464-151c-42df-afea-9605609fe64e "Aaqib Mohi-ud-din L.") Marketing Specialist 1 pt 3 ![liyaqat l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "liyaqat l.") LL Loading... ### [liyaqat l.](https://www.g2.com/users/dfb373cb-e9db-480a-b581-e3841a7a5e79 "liyaqat l.") Project Manager at Unique Research 1 pt 4 ![Sadra I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sadra I.") SI Loading... ### [Sadra I.](https://www.g2.com/users/2adfb3fe-0584-4986-91b0-23e22bc7dc15 "Sadra I.") Administrative Assistant 1 pt