1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Supportbench Discussions](https://www.g2.com/products/supportbench/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bf676f53204bfce128e9396a86d99b02/supportbench.png "Product Avatar Image") ](/products/supportbench/reviews) [ Supportbench ](/products/supportbench/reviews) (138)4.8/5 Supportbench is a TOP rated premium customer support software for businesses seeking advanced, affordable, scalable solutions. It boasts features such as dynamic SLAs, a KCS knowledge base, AI-powered ChatGPT knowledge base bots, and customizable dashboards. With Salesforce synchronization, advanced customer portals, chatbot capabilities, and an easy-to-use API, Supportbench enhances customer experiences, optimizes support operations, and empowers teams with actionable insights. Show More * * * ### 30 Discussions ### 36 Participants ### 92.0 Nps Score Already have Supportbench? ### All Supportbench Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Daniel O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel O.") DO Loading... [Daniel O.](https://www.g2.com/users/277f1def-fe6b-463d-b4e9-d8a3dfcbdd9a "Daniel O.") • over 4 years ago Administrative User Administrative User More Options - [ # What do you enjoy most about using Supportbench? ](/discussions/what-do-you-enjoy-most-about-using-supportbench) There sure would be a favorite feature u like [ help desk software ](https://www.g2.com/tags/help-desk-software) * * * (true)\<0\>0\>Upvotes (false) * * * 7 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Supportbench+questions+and+get+answers+from+expert+users+in+our+Supportbench+Discussions+section.&title=Supportbench+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsupportbench%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Supportbench+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsupportbench%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsupportbench%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Supportbench+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsupportbench%2Fdiscuss%0aAsk+Supportbench+questions+and+get+answers+from+expert+users+in+our+Supportbench+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Supportbench+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsupportbench%2Fdiscuss%0aAsk+Supportbench+questions+and+get+answers+from+expert+users+in+our+Supportbench+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 1 month ago Customer Relationship Manager Customer Relationship Manager More Options - [ # How are you handling shipment tracking details inside Supportbench tickets? ](/discussions/how-are-you-handling-shipment-tracking-details-inside-supportbench-tickets) We brought custom shipment tracking numbers directly into the Supportbench ticket view, which helped our reps answer location and delay questions fast without digging through separate dispatch software. It also made it easier to prioritize urgent situations by quickly seeing whether a message is... [Read more](/discussions/how-are-you-handling-shipment-tracking-details-inside-supportbench-tickets) [ help desk software ](https://www.g2.com/tags/help-desk-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Supportbench+questions+and+get+answers+from+expert+users+in+our+Supportbench+Discussions+section.&title=Supportbench+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsupportbench%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Supportbench+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsupportbench%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsupportbench%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Supportbench+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsupportbench%2Fdiscuss%0aAsk+Supportbench+questions+and+get+answers+from+expert+users+in+our+Supportbench+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Supportbench+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsupportbench%2Fdiscuss%0aAsk+Supportbench+questions+and+get+answers+from+expert+users+in+our+Supportbench+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/supportbench/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_bf676f53204bfce128e9396a86d99b02/supportbench.png "Product Avatar Image") ### Have you used Supportbench before? Answer a few questions to help the Supportbench community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsupportbench%2Fdiscuss%3Fsmall_ask%3Dsupportbench) No ## Top Contributors in Supportbench 1 ![Daniel O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel O.") DO Loading... ### [Daniel O.](https://www.g2.com/users/277f1def-fe6b-463d-b4e9-d8a3dfcbdd9a "Daniel O.") Administrative User 2 pts 2 ![Aaqib Mohi-ud-din L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaqib Mohi-ud-din L.") AL Loading... ### [Aaqib Mohi-ud-din L.](https://www.g2.com/users/7dcfd464-151c-42df-afea-9605609fe64e "Aaqib Mohi-ud-din L.") Marketing Specialist 1 pt 3 ![liyaqat l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "liyaqat l.") LL Loading... ### [liyaqat l.](https://www.g2.com/users/dfb373cb-e9db-480a-b581-e3841a7a5e79 "liyaqat l.") Project Manager at Unique Research 1 pt 4 ![Sadra I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sadra I.") SI Loading... ### [Sadra I.](https://www.g2.com/users/2adfb3fe-0584-4986-91b0-23e22bc7dc15 "Sadra I.") Administrative Assistant 1 pt