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Compare Hiver and Spike 
Featured Products
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (77.2% of reviews)
Entry-Level Pricing
Free
$5.00 1 User Per Month
Hiver
Star Rating
(1,274)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSpike
Star Rating
(255)4.6 out of 5
Market Segments
Small-Business (77.2% of reviews)
Pros & Cons
Entry-Level Pricing
$5.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in managing shared inboxes, with users highlighting its ability to keep a record of email resolutions and enhance customer experience. This feature significantly reduces the time taken to respond to customer queries, making it a strong choice for teams focused on support and collaboration.
- Users say that Spike offers a unique chat-style interface that transforms traditional email into a more engaging experience. Reviewers appreciate how this design eliminates lengthy threads, making it easier to read and respond to messages, which can be particularly appealing for those who prefer a more modern approach to email management.
- According to verified reviews, Hiver's implementation process is praised for its intuitive setup, allowing teams to quickly adapt to the platform. Users mention that the ability to assign emails and track tasks has streamlined their workflow, making it a reliable option for small businesses looking to enhance productivity.
- Reviewers mention that while Spike has a visually appealing interface, it may not meet all users' workflow needs as effectively as Hiver. Some users have expressed a desire for more robust email management features, indicating that while Spike is user-friendly, it may lack depth in functionality for more complex email operations.
- Users highlight that Hiver's quality of support is commendable, with many noting that the team is responsive and helpful. This level of support can be crucial for businesses that rely on timely assistance to resolve issues and maintain smooth operations.
- G2 reviewers indicate that while both products have similar star ratings, Hiver's larger volume of reviews suggests a more established presence in the market. This can provide potential buyers with greater confidence in Hiver's reliability and user satisfaction compared to Spike, which has fewer reviews and a lower score in email management.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Spike
Pro
$5.00
1 User Per Month
Use Spike's email app with up to 3 email accounts with unified inbox and unlimited search history
- Conversational Email
- Spike AI
- 5 GB storage
Free Trial
Hiver
Free Trial is available
Spike
Free Trial is available
Ratings
Meets Requirements
9.0
987
8.8
165
Ease of Use
9.1
1,011
9.3
169
Ease of Setup
9.0
586
9.3
51
Ease of Admin
9.2
451
8.7
34
Quality of Support
9.2
915
9.0
156
Has the product been a good partner in doing business?
9.2
442
8.6
32
Product Direction (% positive)
9.1
980
9.6
155
Features by Category
Ticket and Case Management
8.8
211
|
Verified
Not enough data
8.7
214
|
Verified
Not enough data
8.6
221
|
Verified
Not enough data
8.5
206
|
Verified
Not enough data
8.2
177
|
Verified
Not enough data
8.3
190
Not enough data
8.6
205
|
Verified
Not enough data
8.1
111
Not enough data
Generative AI
7.2
74
Not enough data
7.3
73
Not enough data
Agentic AI - Help Desk
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Not enough data
Communication Channels
8.2
160
Not enough data
8.9
216
|
Verified
Not enough data
8.5
189
Not enough data
7.5
109
Not enough data
7.5
104
Not enough data
Platform
7.5
176
|
Verified
Not enough data
7.8
161
Not enough data
8.8
215
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
208
|
Verified
Not enough data
Messenger
Not enough data
9.1
25
|
Verified
Not enough data
9.3
23
|
Verified
Not enough data
8.9
24
|
Verified
Not enough data
9.1
25
|
Verified
Channels
Not enough data
8.7
21
|
Verified
Not enough data
8.4
20
|
Verified
Not enough data
8.6
19
|
Verified
Not enough data
8.6
20
|
Verified
Not enough data
8.2
20
|
Verified
Customers
Not enough data
8.8
20
|
Verified
Not enough data
8.6
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
8.9
64
Not enough data
9.2
68
Not enough data
8.6
69
Business Instant Messaging
Not enough data
8.8
55
Not enough data
8.4
53
Business Instant Messaging
Not enough data
9.2
67
Not enough data
9.2
62
Not enough data
Feature Not Available
Generative AI - Business Instant Messaging
Not enough data
7.4
9
AI - Business Instant Messaging
Not enough data
6.5
8
Not enough data
6.9
9
Not enough data
6.0
8
Not enough data
5.6
8
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Grammar
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
8.9
6
Formatting
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
Not enough data
Content
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Product Type
Not enough data
8.7
5
Not enough data
9.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Not enough data
Design
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Not enough data
Generative AI
7.1
107
Not enough data
7.1
105
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Inbox Tools
Not enough data
9.5
71
Not enough data
9.0
66
Not enough data
9.2
65
Not enough data
9.2
63
Coordination Tools
Not enough data
8.5
63
Not enough data
8.5
64
Not enough data
8.6
58
Software Options
Not enough data
9.3
68
Not enough data
9.2
69
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
Not enough data
9.1
25
|
Verified
Not enough data
8.6
18
Not enough data
8.7
17
Not enough data
8.8
27
|
Verified
Not enough data
Feature Not Available
Meeting Coordination
Not enough data
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
9.1
27
|
Verified
Not enough data
8.9
24
|
Verified
Software Type
Not enough data
9.0
32
|
Verified
Not enough data
9.0
27
|
Verified
Not enough data
8.9
26
|
Verified
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
Not enough data
9.1
25
Not enough data
8.8
27
Shared Calendar
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Accessibility
Not enough data
Feature Not Available
Not enough data
8.8
7
Integration
Not enough data
9.3
26
Not enough data
9.1
24
Not enough data
Feature Not Available
Notifications
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Calendar
Not enough data
Not enough data
Sorting & Filtering
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Not enough data
Integrations
6.8
286
Not enough data
9.3
395
Not enough data
7.1
281
Not enough data
Time Management
8.7
351
8.7
5
8.5
344
Not enough data
8.0
313
Not enough data
Generative AI
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Not enough data
Agentic AI - Email Management
7.2
31
Not enough data
7.2
32
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.0
10
Not enough data
8.0
11
Not enough data
7.0
9
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
7.8
161
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
6
Not enough data
Self-Service Experience
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Self-Service Platform
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Agentic AI - Customer Self-Service
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Encryption Techniques - Email Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authentication, Verification, and Access Controls - Email Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Enhancements and Auditing - Email Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration, Compatibility, and Usability - Email Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - Note-Taking Software
Not enough data
Not enough data
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Spike are categorized as Email Management and Shared Inbox
Unique Categories
Hiver is categorized as Digital Customer Service Platforms, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Spike is categorized as Email Client, Business Instant Messaging, Email, AI Writing Assistant, Email Encryption, Conversational Marketing, Note-Taking Software, Audio Conferencing, Calendar, and Video Conferencing
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spike
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.4%
Accounting
4.9%
Financial Services
4.2%
Other
73.2%
Information Technology and Services
12.2%
Marketing and Advertising
9.2%
Computer Software
8.7%
Higher Education
5.2%
Financial Services
3.1%
Other
61.6%
Alternatives
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
How much does Spike cost?
2 Comments
PD
there's a free account for personal email. Pro costs $4 a monthRead more
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