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Compare Hiver and Re:amaze 
Featured Products
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (80.9% of reviews)
Entry-Level Pricing
Free
$29 per agent / month
Hiver
Star Rating
(1,274)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansRe:amaze
Star Rating
(139)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in managing shared inboxes, with users highlighting its ability to keep track of email assignments and internal communications. This feature significantly enhances team collaboration and ensures that no customer query goes unanswered.
- Users say that Re:amaze offers a highly customizable interface that caters to businesses of all sizes. Reviewers appreciate the centralized communication channels, which streamline customer service responses and improve efficiency across teams.
- According to verified reviews, Hiver has a strong focus on email management, with users praising its record-keeping capabilities that help in resolving customer issues quickly. This functionality is particularly beneficial for small businesses looking to enhance their customer experience.
- Reviewers mention that Re:amaze shines in its multi-brand support, allowing businesses to manage various brands from a single platform. This flexibility is a significant advantage for companies with diverse product lines or services.
- G2 reviewers highlight that Hiver's ease of setup and user-friendly design contribute to a smooth onboarding experience, making it easier for teams to start using the software effectively right away.
- Users report that while Re:amaze has a robust feature set, some find it less intuitive than Hiver for specific tasks, particularly in ticket management. However, its strong support and comprehensive reporting features help mitigate these challenges.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Re:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Free Trial
Hiver
Free Trial is available
Re:amaze
Free Trial is available
Ratings
Meets Requirements
9.0
987
9.2
121
Ease of Use
9.1
1,011
9.0
123
Ease of Setup
9.0
586
8.9
76
Ease of Admin
9.2
451
9.4
77
Quality of Support
9.2
915
9.4
116
Has the product been a good partner in doing business?
9.2
442
9.6
76
Product Direction (% positive)
9.1
980
9.2
121
Features by Category
Ticket and Case Management
8.8
211
|
Verified
9.3
66
|
Verified
8.7
214
|
Verified
9.3
67
|
Verified
8.6
221
|
Verified
9.0
67
|
Verified
8.5
206
|
Verified
8.9
60
|
Verified
8.2
177
|
Verified
8.8
40
|
Verified
8.3
190
8.6
67
|
Verified
8.6
205
|
Verified
9.1
58
|
Verified
8.1
111
8.9
29
|
Verified
Generative AI
7.2
74
Not enough data
7.3
73
Not enough data
Agentic AI - Help Desk
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Not enough data
Communication Channels
8.2
160
9.1
54
|
Verified
8.9
216
|
Verified
9.3
64
|
Verified
8.5
189
9.3
67
|
Verified
7.5
109
8.8
63
|
Verified
7.5
104
Feature Not Available
Platform
7.5
176
|
Verified
9.1
49
|
Verified
7.8
161
8.5
68
|
Verified
8.8
215
|
Verified
9.2
52
|
Verified
8.2
176
|
Verified
9.2
46
|
Verified
8.2
193
|
Verified
9.1
57
|
Verified
8.4
208
|
Verified
8.8
61
|
Verified
Channels
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Not enough data
Design
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Not enough data
Generative AI
7.1
107
Not enough data
7.1
105
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Not enough data
Integrations
6.8
286
Not enough data
9.3
395
Not enough data
7.1
281
Not enough data
Time Management
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Not enough data
Generative AI
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Not enough data
Agentic AI - Email Management
7.2
31
Not enough data
7.2
32
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.6
59
|
Verified
Not enough data
9.4
59
|
Verified
Not enough data
9.1
26
|
Verified
Not enough data
9.3
39
|
Verified
Not enough data
Not enough data
Internal Use
7.8
161
8.5
68
|
Verified
Not enough data
9.4
56
|
Verified
Not enough data
9.0
34
|
Verified
Not enough data
9.3
49
|
Verified
Not enough data
9.5
46
|
Verified
Not enough data
8.8
48
|
Verified
Generative AI
8.6
6
Not enough data
Self-Service Experience
8.6
7
9.1
47
8.3
7
9.0
48
8.6
7
Feature Not Available
8.3
7
Not enough data
8.3
7
Not enough data
Self-Service Platform
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Agentic AI - Customer Self-Service
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.2(won by default)
38
Not enough data
9.2(won by default)
43
Not enough data
9.0(won by default)
38
Channels
Not enough data
9.5(won by default)
56
Not enough data
8.9(won by default)
57
Not enough data
9.3(won by default)
53
Not enough data
9.3(won by default)
23
Not enough data
9.2(won by default)
30
Insight
Not enough data
8.6(won by default)
27
Not enough data
9.1(won by default)
37
Not enough data
9.0(won by default)
38
Not enough data
9.5(won by default)
44
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Re:amaze are categorized as Digital Customer Service Platforms, Live Chat, Help Desk, Customer Self-Service, and Social Customer Service
Unique Categories
Re:amaze has no unique categories
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.4%
Accounting
4.9%
Financial Services
4.2%
Other
73.2%
Retail
19.1%
Consumer Electronics
6.6%
Apparel & Fashion
6.6%
Sporting Goods
5.9%
Consumer Goods
5.1%
Other
56.6%
Alternatives
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
What is Re:amaze's pricing?
1 Comment
Official Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages.
1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
What is Re:amaze's free trial policy?
1 Comment
Official Response from Re:amaze
All Re:amaze accounts come with a standard 14-day no obligation free trial. During the free trial, you'll have access to all features from Re:amaze Basic,...Read more
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