1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Re:amaze Discussions](https://www.g2.com/products/re-amaze/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6ed6611a8504f46589628031d44a4631/re-amaze.png "Product Avatar Image") ](/products/re-amaze/reviews) [ Re:amaze ](/products/re-amaze/reviews) (140)4.6/5 Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature. Show More * * * ### 75.0 Nps Score Already have Re:amaze? ### All Re:amaze Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Re:amaze used for? ](/discussions/what-is-re-amaze-used-for) What is Re:amaze used for? [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.&title=Re%3Aamaze+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Re%3Aamaze+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Re%3Aamaze+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss%0aAsk+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Re%3Aamaze+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss%0aAsk+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 7 years ago Posted by Re:amaze Posted by Re:amaze More Options - [ # What if your pricing changes in the future? Will I be grandfathered? ](/discussions/grandfathering) Grandfathering [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.&title=Re%3Aamaze+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Re%3Aamaze+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Re%3Aamaze+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss%0aAsk+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Re%3Aamaze+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss%0aAsk+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 7 years ago Posted by Re:amaze Posted by Re:amaze More Options - [ # Do you offer discounts? ](/discussions/discounts-677005de-b8b6-465d-ab11-705872f4be92) Discounts [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.&title=Re%3Aamaze+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Re%3Aamaze+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Re%3Aamaze+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss%0aAsk+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Re%3Aamaze+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss%0aAsk+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 7 years ago Posted by Re:amaze Posted by Re:amaze More Options - [ # What is your team size and how long have you been around? ](/discussions/about-re-amaze) About Re:amaze [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.&title=Re%3Aamaze+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Re%3Aamaze+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Re%3Aamaze+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss%0aAsk+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Re%3Aamaze+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss%0aAsk+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 7 years ago Posted by Re:amaze Posted by Re:amaze More Options - [ # What are Re:amaze's core features? ](/discussions/core-features) Core Features [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.&title=Re%3Aamaze+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Re%3Aamaze+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Re%3Aamaze+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss%0aAsk+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Re%3Aamaze+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss%0aAsk+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 7 years ago Posted by Re:amaze Posted by Re:amaze More Options - [ # Am I required to be on a contract with Re:amaze? ](/discussions/contract-policy) Contract Policy [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.&title=Re%3Aamaze+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Re%3Aamaze+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Re%3Aamaze+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss%0aAsk+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Re%3Aamaze+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss%0aAsk+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 7 years ago Posted by Re:amaze Posted by Re:amaze More Options - [ # What is Re:amaze's free trial policy? ](/discussions/free-trial-policy) Free Trial Policy [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.&title=Re%3Aamaze+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Re%3Aamaze+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Re%3Aamaze+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss%0aAsk+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Re%3Aamaze+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss%0aAsk+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 7 years ago Posted by Re:amaze Posted by Re:amaze More Options - [ # What is Re:amaze's pricing? ](/discussions/pricing-7dcd2ed6-6e1f-49da-ada9-587974e4fb13) Pricing [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.&title=Re%3Aamaze+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Re%3Aamaze+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Re%3Aamaze+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss%0aAsk+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Re%3Aamaze+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss%0aAsk+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") RH Loading... [Robbie H.](https://www.g2.com/users/952b47a6-2147-4f2f-a4f7-d6138c493669 "Robbie H.") • almost 6 years ago CSR CSR More Options - [ # How do I utilize the search option better? ](/discussions/33045-how-do-i-utilize-the-search-option-better) I have a very hard time searching items unless I have the EXACT wording correct. When searching for something like RA12345 I need to search exactly RA12345, if I type 12345 it will not show up in the results. If there is a way to refine the search to look for a partial word it would be very... [Read more](/discussions/33045-how-do-i-utilize-the-search-option-better) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.&title=Re%3Aamaze+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Re%3Aamaze+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Re%3Aamaze+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss%0aAsk+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Re%3Aamaze+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss%0aAsk+Re%3Aamaze+questions+and+get+answers+from+expert+users+in+our+Re%3Aamaze+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/re-amaze/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/669e159be60419953b428ebc047cecde/re-amaze.svg "Product Avatar Image") ### Have you used Re:amaze before? Answer a few questions to help the Re:amaze community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fre-amaze%2Fdiscuss%3Fsmall_ask%3Dre-amaze) No ## Top Contributors in Re:amaze 1 ![David F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David F.") DF Loading... ### [David F.](https://www.g2.com/users/53a11c25-6a2c-413d-b677-a296ac4ef9fb "David F.") Co-Founder & CRO 7 pts