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Compare Gong and Natterbox 
Featured Products
At a Glance
Market Segments
Mid-Market (69.3% of reviews)
Mid-Market (56.7% of reviews)
Entry-Level Pricing
No pricing available
Starting at $82.00 1 User Per Month
Gong
Star Rating
(6,451)4.7 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongNatterbox
Star Rating
(122)4.4 out of 5
Market Segments
Mid-Market (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $82.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Natterbox. Users appreciate Gong's top-tier recording and transcription capabilities, which are crucial for effective sales coaching and analysis.
- Users say that Natterbox offers a seamless integration with Salesforce, making it a strong choice for teams already using that platform. Reviewers highlight its ease of administration and the ability to quickly manage call routings, which is essential for adapting to changing business needs.
- According to verified reviews, Gong's conversation intelligence features are highly praised, with users noting its ability to automatically transcribe and analyze calls. This functionality helps teams extract valuable insights and improve their sales strategies.
- Reviewers mention that while Natterbox has made strides with its recent AI-powered features, it still faces challenges in areas like machine learning capabilities. Users feel that Gong's AI support is more robust, providing deeper insights and summaries that enhance decision-making.
- G2 reviewers highlight the quality of support provided by both platforms, but Gong edges out with a slightly higher rating. Users appreciate Gong's responsive customer service and the collaborative approach to feature development, which fosters a strong partnership.
- Users report that Natterbox's recent updates have improved its functionality, but it still lags behind Gong in terms of user feedback volume and recency. With only a handful of recent reviews, some users feel that Natterbox may not be as reliable or innovative as Gong, which has a wealth of recent positive feedback.
Pricing
Entry-Level Pricing
Gong
No pricing availableNatterbox
PRO
Starting at $82.00
1 User Per Month
Fully-featured voice solution for small to midsize contact centers and sales teams.
- Access to the Natterbox Platform
- Voice Channel Package
- IVR, Auto-attendant, & Hunt Groups
Free Trial
Gong
No trial information availableNatterbox
No trial information availableRatings
Meets Requirements
9.4
4,946
8.6
105
Ease of Use
9.3
5,002
9.0
107
Ease of Setup
9.1
1,230
8.5
86
Ease of Admin
9.1
770
8.8
78
Quality of Support
9.3
3,514
9.0
102
Has the product been a good partner in doing business?
9.3
772
8.9
77
Product Direction (% positive)
9.0
4,624
9.2
103
Features by Category
Lead Facilitation
7.1
350
Not enough data
7.3
344
Not enough data
7.5
347
Not enough data
7.6
347
Not enough data
Organization
8.3
352
Not enough data
8.3
348
Not enough data
8.3
349
Not enough data
Performance Analysis
8.5
350
Not enough data
8.6
353
Not enough data
Sales Analysis
7.8
334
Not enough data
7.9
340
Not enough data
Generative AI
8.6
286
Not enough data
8.9
293
Not enough data
Agentic AI - AI Sales Assistant
8.1
54
Not enough data
7.9
53
Not enough data
8.2
54
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Not enough data
Integrated Workflows
7.8
102
Not enough data
7.9
103
Not enough data
8.3
101
Not enough data
7.3
98
Not enough data
8.5
103
Not enough data
8.4
101
Not enough data
8.5
97
Not enough data
Repeatability and Reportability
8.2
99
Not enough data
8.0
99
Not enough data
7.9
98
Not enough data
8.3
103
Not enough data
7.3
97
Not enough data
AI and Automation
7.8
90
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Not enough data
Generative AI
8.2
91
Not enough data
Agentic AI - Sales Engagement
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
48
Not enough data
8.0
47
Not enough data
8.2
47
Not enough data
Call Analytics
9.6
2753
|
Verified
9.7
12
8.8
2469
|
Verified
7.1
7
9.1
2665
|
Verified
9.3
12
8.3
1796
|
Verified
8.6
6
Agent Performance Management
8.6
1872
|
Verified
7.7
10
8.3
2520
|
Verified
8.3
12
8.7
2306
|
Verified
7.7
10
Generative AI
8.9
676
8.3
5
Agentic AI - Conversation Intelligence
8.0
136
Not enough data
8.0
135
Not enough data
8.2
136
Not enough data
8.0
135
Not enough data
8.2
136
Not enough data
8.1
135
Not enough data
8.0
135
Not enough data
Quality Assurance
Not enough data
8.9
19
Not enough data
8.4
18
Not enough data
9.1
24
Engagement
Not enough data
8.9
15
Not enough data
9.2
22
Not enough data
9.1
21
Performance
Not enough data
9.0
23
Not enough data
8.8
18
Generative AI
Not enough data
6.5
8
Not enough data
6.7
10
Channels
Not enough data
8.7
63
Not enough data
7.1
43
Not enough data
6.7
39
Not enough data
6.4
39
Not enough data
7.0
37
Generative AI
Not enough data
7.1
25
Functions
Not enough data
8.4
58
Not enough data
8.3
57
Not enough data
8.0
47
Not enough data
7.9
42
Not enough data
Feature Not Available
Not enough data
8.5
55
Not enough data
8.3
55
Not enough data
8.2
43
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.6
52
Not enough data
8.8
62
Not enough data
8.5
65
Not enough data
8.9
56
Not enough data
7.7
45
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
379
Not enough data
8.6
409
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
Not enough data
CRM Data Enrichment
9.0
402
Not enough data
8.8
389
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Not enough data
Account Management
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
9.2
35
Not enough data
5.8
13
Not enough data
6.3
21
Not enough data
7.4
14
Not enough data
7.9
21
Not enough data
8.6
26
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
8.1
24
Not enough data
8.1
23
Not enough data
7.3
16
Advanced Features
Not enough data
8.2
26
Not enough data
7.6
19
Not enough data
8.7
26
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Not enough data
Data Sourcing
8.5
744
Not enough data
8.7
789
Not enough data
8.5
716
Not enough data
8.9
803
Not enough data
8.6
726
Not enough data
Predictive Analytics
8.1
721
Not enough data
8.4
749
Not enough data
8.2
735
Not enough data
8.3
723
Not enough data
Sales Management
8.6
759
Not enough data
8.2
721
Not enough data
8.7
758
Not enough data
9.0
824
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
9.5
49
Not enough data
7.8
42
Not enough data
9.2
45
Not enough data
9.3
49
Not enough data
Feature Not Available
Contacts
Not enough data
8.4
40
Not enough data
7.7
37
Not enough data
8.1
34
Insights
Not enough data
8.9
43
Not enough data
8.6
45
Not enough data
8.3
44
Not enough data
7.6
36
Not enough data
7.4
34
Not enough data
Not enough data
Agentic AI - Sales Coaching
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Not enough data
Training
9.0
1966
|
Verified
Feature Not Available
9.0
2177
|
Verified
Feature Not Available
8.6
1528
|
Verified
Feature Not Available
9.2
2216
|
Verified
Feature Not Available
Feedback
9.3
2371
|
Verified
Feature Not Available
9.0
1852
|
Verified
7.7
14
9.0
1895
|
Verified
7.1
14
8.8
1605
|
Verified
7.7
14
8.9
1791
|
Verified
Feature Not Available
8.9
1878
|
Verified
7.7
17
Feature Not Available
Feature Not Available
Generative AI
8.9
388
8.1
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gong and Natterbox are categorized as Conversation Intelligence and Sales Coaching
Unique Categories
Gong is categorized as AI Sales Assistant, Sales Engagement, Sales Analytics, and Revenue Operations & Intelligence (RO&I)
Natterbox is categorized as AI Customer Support Agents, Contact Center, Contact Center Quality Assurance, Speech Analytics, Outbound Call Tracking, VoIP Providers, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Natterbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.7%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.3%
Other
28.4%
Financial Services
15.0%
Staffing and Recruiting
7.5%
Manufacturing
6.7%
Leisure, Travel & Tourism
6.7%
Information Technology and Services
5.8%
Other
58.3%
Alternatives
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
Natterbox Competitors
1 Comment
IM
Hi Mak if you are recruiting for us please reach to us directly to discuss.Read more
Issues with Not Connected calls report
1 Comment
OS
Yes. We're going through this now. The reporting for this and the support we get from Nattertbox is absolute garbage. They are condescending and speak in IT...Read more
What is Salesforce voice?
1 Comment
RK
Salesforce Voice allows companies to manage customer phone interactions from within the Salesforce platform Read more
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