Compare Gong and Natterbox 
At a Glance
Market Segments
Mid-Market (69.4% of reviews)
Mid-Market (57.4% of reviews)
Entry-Level Pricing
No pricing available
Starting at $82.00 1 User Per Month
Gong
Star Rating
(6,521)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongNatterbox
Star Rating
(124)4.4 out of 5
Market Segments
Mid-Market (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $82.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in user-friendliness, with many users highlighting its seamless integration with various systems through the Gong Everywhere extension. This ease of use is complemented by features like AI note-taking and automated follow-ups, making daily tasks significantly more manageable.
- Users say that Natterbox shines with its native Salesforce integration, allowing for a smooth telephony experience directly within the Salesforce environment. Reviewers appreciate features like live call transcripts and wallboards, which enhance their ability to monitor and manage calls effectively.
- According to verified reviews, Gong's overall satisfaction ratings are notably higher, reflecting its strong market presence and user approval. Many users find that Gong provides invaluable insights from sales calls, which they describe as a game-changer for understanding customer interactions.
- Reviewers mention that Natterbox is particularly easy to administrate, especially when it comes to managing call routings. Users have noted that they can quickly make adjustments in response to changing business needs, showcasing its flexibility in a dynamic environment.
- G2 reviewers highlight Gong's powerful AI features, which are often described as superior to competitors. Users appreciate the ability to search for keywords and extract meaningful insights from calls, which significantly enhances their sales strategies and customer understanding.
- Users report that while Natterbox has made strides with its recent AI-powered features, it still faces challenges in matching the comprehensive capabilities of Gong. Reviewers have noted that Gong's advanced analytics and reporting tools provide a level of depth that is hard to compete with.
Pricing
Entry-Level Pricing
Gong
No pricing availableNatterbox
PRO
Starting at $82.00
1 User Per Month
Fully-featured voice solution for small to midsize contact centers and sales teams.
- Access to the Natterbox Platform
- Voice Channel Package
- IVR, Auto-attendant, & Hunt Groups
Free Trial
Gong
No trial information availableNatterbox
No trial information availableRatings
Meets Requirements
9.4
4,973
8.6
107
Ease of Use
9.3
5,030
8.9
109
Ease of Setup
9.1
1,251
8.5
88
Ease of Admin
9.1
773
8.8
79
Quality of Support
9.2
3,532
9.0
104
Has the product been a good partner in doing business?
9.3
775
8.9
78
Product Direction (% positive)
9.0
4,651
9.2
104
Features by Category
Lead Facilitation
7.1
348
Not enough data
7.3
342
Not enough data
7.5
346
Not enough data
7.6
345
Not enough data
Organization
8.3
350
Not enough data
8.3
346
Not enough data
8.3
346
Not enough data
Performance Analysis
8.5
348
Not enough data
8.6
352
Not enough data
Sales Analysis
7.8
332
Not enough data
7.9
338
Not enough data
Generative AI
8.6
287
Not enough data
8.9
294
Not enough data
Agentic AI - AI Sales Assistant
8.1
54
Not enough data
7.9
53
Not enough data
8.2
54
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Not enough data
Integrated Workflows
7.8
103
Not enough data
7.9
106
Not enough data
8.3
104
Not enough data
7.3
99
Not enough data
8.4
104
Not enough data
8.4
102
Not enough data
8.5
98
Not enough data
Repeatability and Reportability
8.2
99
Not enough data
8.0
99
Not enough data
7.9
98
Not enough data
8.4
104
Not enough data
7.3
97
Not enough data
AI and Automation
7.8
90
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Not enough data
Generative AI
8.2
92
Not enough data
Agentic AI - Sales Engagement
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
49
Not enough data
8.0
47
Not enough data
8.2
47
Not enough data
Call Analytics
9.6
2771
|
Verified
9.7
12
8.8
2473
|
Verified
7.1
7
9.1
2681
|
Verified
9.1
13
8.3
1793
|
Verified
8.6
6
Artificial Intelligence - Conversation Intelligence
8.6
1871
|
Verified
7.7
11
8.3
2527
|
Verified
8.2
13
Not enough data
Not enough data
Generative AI
8.8
690
8.6
6
Agentic AI - Conversation Intelligence
8.0
135
Not enough data
8.0
134
Not enough data
8.1
136
Not enough data
8.0
135
Not enough data
8.2
136
Not enough data
8.1
135
Not enough data
7.9
134
Not enough data
Quality Assurance
Not enough data
8.9
19
Not enough data
8.4
18
Not enough data
9.1
25
Engagement
Not enough data
9.0
16
Not enough data
9.2
22
Not enough data
9.1
21
Performance
Not enough data
9.0
23
Not enough data
8.8
18
Generative AI
Not enough data
6.5
8
Not enough data
6.7
10
Channels
Not enough data
8.7
63
Not enough data
7.1
43
Not enough data
6.7
39
Not enough data
6.4
39
Not enough data
7.0
37
Generative AI
Not enough data
7.2
26
Functions
Not enough data
8.4
58
Not enough data
8.3
57
Not enough data
8.0
47
Not enough data
7.9
42
Not enough data
Feature Not Available
Not enough data
8.5
56
Not enough data
8.3
55
Not enough data
8.2
43
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.6
52
Not enough data
8.8
62
Not enough data
8.5
65
Not enough data
8.9
56
Not enough data
7.8
46
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
378
Not enough data
8.6
408
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
Not enough data
CRM Data Enrichment
9.0
402
Not enough data
8.8
390
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Not enough data
Account Management
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
9.3
36
Not enough data
5.8
13
Not enough data
6.3
21
Not enough data
7.4
14
Not enough data
7.9
21
Not enough data
8.6
26
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
8.1
24
Not enough data
8.1
23
Not enough data
7.3
16
Advanced Features
Not enough data
8.2
26
Not enough data
7.6
19
Not enough data
8.7
26
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Not enough data
Data Sourcing
8.5
744
Not enough data
8.7
788
Not enough data
8.5
715
Not enough data
8.9
803
Not enough data
8.6
726
Not enough data
Predictive Analytics
8.1
721
Not enough data
8.4
750
Not enough data
8.2
737
Not enough data
8.3
723
Not enough data
Sales Management
8.6
760
Not enough data
8.2
721
Not enough data
8.7
758
Not enough data
9.0
825
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
9.5
50
Not enough data
7.8
42
Not enough data
9.2
45
Not enough data
9.3
50
Not enough data
Feature Not Available
Contacts
Not enough data
8.4
40
Not enough data
7.7
37
Not enough data
8.1
34
Insights
Not enough data
8.9
43
Not enough data
8.6
46
Not enough data
8.3
44
Not enough data
7.6
36
Not enough data
7.4
34
Not enough data
Not enough data
Agentic AI - Sales Coaching
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Not enough data
Training
9.0
1966
|
Verified
Feature Not Available
9.0
2179
|
Verified
Feature Not Available
8.6
1528
|
Verified
Feature Not Available
9.2
2217
|
Verified
Feature Not Available
Feedback
9.3
2371
|
Verified
Feature Not Available
9.0
1853
|
Verified
7.7
14
9.0
1895
|
Verified
7.1
14
8.8
1605
|
Verified
7.7
14
8.9
1791
|
Verified
Feature Not Available
8.9
1879
|
Verified
7.7
17
Feature Not Available
Feature Not Available
Generative AI
8.9
388
8.1
8
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gong and Natterbox are categorized as Conversation Intelligence and Sales Coaching
Unique Categories
Gong is categorized as Revenue AI Platforms, Revenue Operations & Intelligence (RO&I), Sales Engagement, AI Sales Assistant, and Sales Analytics
Natterbox is categorized as AI Customer Support Agents, Contact Center, Contact Center Quality Assurance, Speech Analytics, Outbound Call Tracking, VoIP Providers, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Natterbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.8%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.2%
Other
28.3%
Financial Services
14.8%
Staffing and Recruiting
7.4%
Manufacturing
6.6%
Leisure, Travel & Tourism
6.6%
Computer Software
6.6%
Other
58.2%
Alternatives
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
Natterbox Competitors
1 Comment
IM
Hi Mak if you are recruiting for us please reach to us directly to discuss.Read more
Issues with Not Connected calls report
1 Comment
OS
Yes. We're going through this now. The reporting for this and the support we get from Nattertbox is absolute garbage. They are condescending and speak in IT...Read more
What is Salesforce voice?
1 Comment
RK
Salesforce Voice allows companies to manage customer phone interactions from within the Salesforce platform Read more
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