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At a Glance
Market Segments
Enterprise (78.2% of reviews)
Mid-Market (50.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Glassbox
Star Rating
(806)4.9 out of 5
Market Segments
Enterprise (78.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxOptimizely Feature Experimentation
Star Rating
(116)4.3 out of 5
Market Segments
Mid-Market (50.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Optimizely Feature ExperimentationSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Glassbox excels in real-time monitoring and session replay features, with a perfect score of 10.0, allowing businesses to gain immediate insights into user behavior. In contrast, Optimizely Feature Experimentation has lower scores in these areas, indicating potential limitations in real-time analytics capabilities.
- Reviewers mention that Glassbox's user identification features, including demographics and user segmentation, are highly rated at 9.9 and 10.0 respectively, providing detailed insights into user profiles. Optimizely, while still effective, scores lower in user segmentation at 7.6, which may limit targeted marketing efforts.
- G2 users highlight Glassbox's superior product analytics, particularly in account-level and user-level analytics, both scoring 10.0. This comprehensive data analysis capability is seen as a significant advantage over Optimizely, which has lower scores in similar analytics features, potentially affecting data-driven decision-making.
- Users on G2 report that Glassbox's ease of use and setup are exceptional, with scores of 9.7 and 9.8, respectively. In contrast, Optimizely's ease of setup is notably lower at 7.2, which may pose challenges for teams looking to implement the software quickly.
- Reviewers mention that Glassbox's quality of support is rated at 9.8, indicating a strong commitment to customer service. Optimizely's support, rated at 8.1, may not provide the same level of assistance, which could impact user experience and satisfaction.
- Users say that Glassbox's reporting capabilities, particularly in real-time reporting and custom reports, are rated at 10.0, making it a powerful tool for data analysis. Optimizely's reporting features, while functional, score lower at 8.0, suggesting that users may find it less robust for their reporting needs.
Pricing
Entry-Level Pricing
Glassbox
No pricing availableOptimizely Feature Experimentation
No pricing availableFree Trial
Glassbox
Free Trial is available
Optimizely Feature Experimentation
Free Trial is available
Ratings
Meets Requirements
9.8
737
8.1
79
Ease of Use
9.7
739
8.1
85
Ease of Setup
9.8
474
7.0
40
Ease of Admin
9.8
343
7.9
26
Quality of Support
9.8
736
8.1
67
Has the product been a good partner in doing business?
9.9
347
8.7
26
Product Direction (% positive)
9.9
728
7.9
71
Features by Category
Metrics
9.9
572
Not enough data
9.9
566
Not enough data
9.9
560
Not enough data
9.9
564
Not enough data
9.9
559
Not enough data
9.9
545
Not enough data
9.9
541
Not enough data
9.9
546
Not enough data
9.9
541
Not enough data
Reporting
9.9
554
Not enough data
9.9
540
Not enough data
9.8
532
Not enough data
9.9
532
Not enough data
9.9
528
Not enough data
9.9
520
Not enough data
9.9
532
Not enough data
Other
9.9
522
Not enough data
9.9
505
Not enough data
9.9
503
Not enough data
9.9
497
Not enough data
9.9
490
Not enough data
9.8
486
Not enough data
9.9
488
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Administration
9.9
516
Not enough data
9.9
492
Not enough data
9.9
530
Not enough data
9.8
518
Not enough data
User Identification
9.9
478
Not enough data
10.0
481
Not enough data
10.0
485
Not enough data
Tracking & Reporting
10.0
472
Not enough data
10.0
471
Not enough data
10.0
468
Not enough data
9.9
465
Not enough data
10.0
474
Not enough data
10.0
468
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
User Behavior
9.8
519
|
Verified
Not enough data
9.8
515
|
Verified
Not enough data
9.8
517
|
Verified
Not enough data
A/B Testing
9.8
502
|
Verified
Not enough data
9.8
507
Not enough data
9.8
527
|
Verified
Not enough data
9.9
495
|
Verified
Not enough data
Visitor Information
9.8
541
|
Verified
Not enough data
9.8
561
|
Verified
Not enough data
Agentic AI - Session Replay
8.9
12
Not enough data
Product Analytics
10.0
450
Not enough data
9.9
450
Not enough data
9.9
451
Not enough data
9.9
453
Not enough data
9.9
458
Not enough data
10.0
452
Not enough data
9.9
469
Not enough data
10.0
446
Not enough data
Agentic AI - Product Analytics
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
Analytics
10.0
295
Not enough data
10.0
298
Not enough data
9.9
294
Not enough data
10.0
298
Not enough data
10.0
296
Not enough data
10.0
311
Not enough data
Administration
9.9
308
Not enough data
10.0
291
Not enough data
10.0
291
Not enough data
Generative AI
10.0
59
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
10.0
437
Not enough data
9.9
439
Not enough data
9.9
439
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
409
Not enough data
9.9
433
Not enough data
9.9
432
Not enough data
Performance
10.0
432
Not enough data
10.0
434
Not enough data
10.0
431
Not enough data
10.0
432
Not enough data
Platform Basics
9.9
340
Not enough data
9.9
341
Not enough data
10.0
334
Not enough data
9.9
336
Not enough data
10.0
164
Not enough data
Agentic AI - Customer Journey Mapping
9.2
8
Not enough data
Platform Basics
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Not enough data
Platform Data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Not enough data
Platform Additional Functionality
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
Management
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
7.6
36
Functionality
Not enough data
8.6
37
Not enough data
8.8
38
Not enough data
7.6
37
Feedback Management
9.9
210
Not enough data
9.9
210
Not enough data
9.9
210
Not enough data
Feedback Analysis
9.9
211
Not enough data
9.7
209
Not enough data
9.9
210
Not enough data
Feedback Sources
9.9
209
Not enough data
9.9
211
Not enough data
9.4
209
Not enough data
9.9
208
Not enough data
Generative AI
9.8
66
Not enough data
Feature Not Available
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Computing
Not enough data
Feature Not Available
Not enough data
6.5
27
Not enough data
7.6
29
Experimental Design
Not enough data
7.7
30
Not enough data
7.7
29
Not enough data
8.0
29
Analytics
Not enough data
7.1
29
Not enough data
Feature Not Available
Agentic AI - A/B Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
10.0
62
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Not enough data
Process Management
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
Not enough data
System Management
10.0
243
Not enough data
10.0
238
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.9
480
Not enough data
9.9
481
Not enough data
9.9
466
Not enough data
9.9
464
Not enough data
9.9
467
Not enough data
Reporting
10.0
467
Not enough data
9.9
466
Not enough data
9.9
467
Not enough data
10.0
460
Not enough data
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
Variation Testing
10.0
430
8.2
18
10.0
429
Feature Not Available
10.0
432
8.5
18
10.0
437
7.4
18
10.0
428
8.5
17
10.0
431
7.4
18
Reporting
10.0
460
7.3
16
10.0
457
7.9
17
Personalization
10.0
446
7.6
17
10.0
429
7.6
17
10.0
426
7.9
16
Administration
10.0
427
7.5
17
10.0
429
7.6
16
10.0
430
8.5
16
10.0
430
7.4
16
Categories
Categories
Shared Categories
Glassbox and Optimizely Feature Experimentation are categorized as Mobile App Optimization
Unique Categories
Glassbox is categorized as Customer Journey Mapping, Feedback Analytics, Digital Experience Monitoring (DEM), E-Commerce Analytics, Product Analytics, Session Replay, Customer Journey Analytics, Heatmap Tools, Mobile App Analytics, Enterprise Feedback Management, Digital Analytics, Digital Accessibility Platforms, and Digital Accessibility Tools
Optimizely Feature Experimentation is categorized as Feature Management, A/B Testing, and Personalization
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Optimizely Feature Experimentation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.2%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.1%
Banking
3.6%
Other
30.5%
Financial Services
16.4%
Computer Software
10.3%
Retail
6.0%
Information Technology and Services
6.0%
Real Estate
5.2%
Other
56.0%
Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
Optimizely Feature Experimentation has no more discussions with answers
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