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Compare Gladly and Hiver 
Featured Products
At a Glance
Market Segments
Mid-Market (61.2% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
No pricing available
Free
Gladly
Star Rating
(1,086)4.7 out of 5
Market Segments
Mid-Market (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlyHiver
Star Rating
(1,274)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansGladly vs Hiver
When assessing the two solutions, reviewers found Gladly easier to use and set up. Reviewers also felt that Gladly was easier to do business with overall. However, reviewers felt that administration of both products was equally easy.
- Reviewers felt that Gladly meets the needs of their business better than Hiver.
- When comparing quality of ongoing product support, reviewers felt that Gladly is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Gladly over Hiver.
Pricing
Entry-Level Pricing
Gladly
No pricing availableHiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Gladly
No trial information availableHiver
Free Trial is available
Ratings
Meets Requirements
9.3
781
9.0
987
Ease of Use
9.5
787
9.1
1,011
Ease of Setup
9.3
297
9.0
586
Ease of Admin
9.2
176
9.2
451
Quality of Support
9.4
745
9.2
915
Has the product been a good partner in doing business?
9.6
176
9.2
442
Product Direction (% positive)
9.4
750
9.1
980
Features by Category
Ticket and Case Management
9.2
195
|
Verified
8.8
211
|
Verified
9.2
193
|
Verified
8.7
214
|
Verified
9.3
206
|
Verified
8.6
221
|
Verified
9.2
202
|
Verified
8.5
206
|
Verified
9.1
173
|
Verified
8.2
177
|
Verified
9.2
196
|
Verified
8.3
190
9.2
193
|
Verified
8.6
205
|
Verified
9.3
202
|
Verified
8.1
111
Generative AI
8.3
62
7.2
74
8.5
64
7.3
73
Agentic AI - Help Desk
8.3
26
7.3
29
8.2
26
7.2
29
8.4
26
6.8
28
Communication Channels
9.4
208
|
Verified
8.2
160
9.5
213
|
Verified
8.9
216
|
Verified
9.5
203
|
Verified
8.5
189
8.9
172
|
Verified
7.5
109
9.1
198
|
Verified
7.5
104
Platform
8.2
140
|
Verified
7.5
176
|
Verified
8.6
252
|
Verified
7.8
161
9.2
155
|
Verified
8.8
215
|
Verified
9.1
154
|
Verified
8.2
176
|
Verified
8.9
152
|
Verified
8.2
193
|
Verified
9.3
153
|
Verified
8.4
208
|
Verified
Channels
Not enough data
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Design
Not enough data
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Generative AI
Not enough data
7.1
107
Not enough data
7.1
105
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
422
Not enough data
9.2
354
Not enough data
9.4
390
Not enough data
9.2
384
Not enough data
9.5
426
Not enough data
Generative AI
8.6
144
Not enough data
Functions
9.0
382
Not enough data
9.1
388
Not enough data
9.1
366
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
342
Not enough data
9.0
374
Not enough data
9.1
366
Not enough data
Agentic AI - Contact Center
7.8
24
Not enough data
8.8
24
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
Administrative
9.4
393
Not enough data
9.2
344
Not enough data
9.2
380
Not enough data
9.4
381
Not enough data
9.1
346
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
9.0
300
Not enough data
9.3
276
Not enough data
9.1
276
Not enough data
9.3
247
Not enough data
Support Automation
9.0
291
Not enough data
9.1
282
Not enough data
9.0
269
Not enough data
9.0
253
7.3
5
Generative AI
8.7
105
Not enough data
8.8
106
Not enough data
Sorting & Filtering
Not enough data
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Integrations
Not enough data
6.8
286
Not enough data
9.3
395
Not enough data
7.1
281
Time Management
Not enough data
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Generative AI
Not enough data
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Agentic AI - Email Management
Not enough data
7.2
31
Not enough data
7.2
32
Customer Support
8.8
55
Not enough data
8.3
51
Not enough data
8.8
53
Not enough data
Automation
8.6
51
Not enough data
8.8
54
Not enough data
8.7
53
Not enough data
Artificial Intelligence
8.5
54
Not enough data
Feature Not Available
Not enough data
8.5
56
Not enough data
Generative AI
8.6
109
Not enough data
8.8
111
Not enough data
7.7
75
Not enough data
Communication
9.4
326
|
Verified
Not enough data
9.2
352
|
Verified
Not enough data
9.2
296
|
Verified
Not enough data
9.3
304
|
Verified
Not enough data
8.7
253
Not enough data
Internal Use
8.6
252
|
Verified
7.8
161
9.2
317
|
Verified
Not enough data
8.8
276
|
Verified
Not enough data
9.4
333
|
Verified
Not enough data
9.3
323
|
Verified
Not enough data
9.3
356
|
Verified
Not enough data
Generative AI
8.9
80
8.6
6
Self-Service Experience
9.4
239
8.6
7
9.2
224
8.3
7
8.8
189
8.6
7
8.9
195
8.3
7
9.0
216
8.3
7
Self-Service Platform
9.3
209
8.6
7
9.2
221
8.6
7
8.9
211
8.8
7
9.2
207
8.8
7
Agentic AI - Customer Self-Service
7.4
16
8.6
6
7.8
16
8.6
6
7.8
16
8.3
6
8.0
16
7.8
6
7.3
16
7.8
6
7.9
16
8.1
6
8.3
16
8.3
6
Generative AI
9.0(won by default)
59
Not enough data
9.1(won by default)
59
Not enough data
Process
9.1(won by default)
177
Not enough data
9.4(won by default)
193
Not enough data
9.4(won by default)
179
Not enough data
Channels
9.7(won by default)
235
Not enough data
9.4(won by default)
187
Not enough data
9.5(won by default)
224
Not enough data
9.3(won by default)
223
Not enough data
9.5(won by default)
225
Not enough data
Insight
9.0(won by default)
195
Not enough data
9.3(won by default)
196
Not enough data
9.3(won by default)
179
Not enough data
9.5(won by default)
180
Not enough data
Generative AI
8.3
43
9.0
5
8.5
44
9.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
6.7
5
Customer Query Resolution - AI Customer Support Agents
8.1
13
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
14
Not enough data
8.3
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.8
13
Not enough data
Automation
8.7
13
Not enough data
8.2
12
Not enough data
8.2
12
Not enough data
Autonomy
8.3
13
Not enough data
8.6
12
Not enough data
8.2
13
Not enough data
8.5
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gladly and Hiver are categorized as Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gladly is categorized as Contact Center and AI Customer Support Agents
Hiver is categorized as Email Management, Shared Inbox, Customer Communications Management, Complaint Management, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
24.1%
Consumer Services
15.8%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
36.8%
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.4%
Accounting
4.9%
Financial Services
4.2%
Other
73.2%
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
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