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At a Glance
Market Segments
Mid-Market (46.5% of reviews)
Mid-Market (72.2% of reviews)
Entry-Level Pricing
No pricing available
$$$ Contact Us
Genesys Cloud CX
Star Rating
(1,488)4.4 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXGlia
Star Rating
(86)4.8 out of 5
Market Segments
Mid-Market (72.2% of reviews)
Pros & Cons
Entry-Level Pricing
$$$ Contact Us
Learn more about GliaGenesys Cloud CX vs Glia
When assessing the two solutions, reviewers found Glia easier to use, set up, and administer. Reviewers also preferred doing business with Glia overall.
- Reviewers felt that Glia meets the needs of their business better than Genesys Cloud CX.
- When comparing quality of ongoing product support, reviewers felt that Glia is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Glia over Genesys Cloud CX.
Pricing
Entry-Level Pricing
Genesys Cloud CX
No pricing availableGlia
Glia Digital Customer Service Platform
$$$
Contact Us
Glia provides solutions for all customer interactions. To learn more about pricing for Glia's Digital-First Customer Service solutions, please contact Glia at: https://www.glia.com/contact-us
Free Trial
Genesys Cloud CX
Free Trial is available
Glia
No trial information availableRatings
Meets Requirements
8.6
1,036
9.3
52
Ease of Use
8.9
1,069
9.7
68
Ease of Setup
8.4
633
9.3
59
Ease of Admin
8.4
585
9.1
46
Quality of Support
8.2
993
9.5
52
Has the product been a good partner in doing business?
8.5
579
9.6
46
Product Direction (% positive)
8.7
938
9.8
50
Features by Category
Messenger
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Not enough data
Channels
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Not enough data
Customers
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.9
143
Not enough data
8.9
127
Not enough data
9.2
6
Not enough data
Agent Tools
8.6
123
Not enough data
8.6
136
Not enough data
9.2
160
Not enough data
Automation
8.6
120
Not enough data
9.2
145
Not enough data
8.7
107
Not enough data
Agentic AI - Auto Dialer
9.2
6
Not enough data
8.6
6
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.7
157
9.5
7
8.6
148
6.2
7
7.7
159
8.8
7
Engagement
8.5
138
6.3
8
8.2
158
5.4
8
8.2
146
Feature Not Available
Performance
8.5
153
6.4
6
8.9
151
7.6
7
Generative AI
7.1
33
Not enough data
7.5
33
Not enough data
Channels
9.1
342
|
Verified
9.3
15
8.2
202
7.2
13
8.6
234
|
Verified
9.6
17
8.3
202
|
Verified
7.8
13
8.3
233
|
Verified
6.5
14
Generative AI
7.8
68
7.2
6
Functions
8.8
391
|
Verified
8.9
14
8.8
399
|
Verified
9.6
14
8.8
337
|
Verified
9.4
11
8.3
232
|
Verified
8.2
10
8.5
242
|
Verified
6.8
12
9.1
313
|
Verified
8.6
13
8.8
300
|
Verified
8.3
13
8.6
241
8.7
13
Agentic AI - Contact Center
6.7
10
Not enough data
7.8
10
Not enough data
7.1
11
Not enough data
6.7
10
Not enough data
Administrative
8.3
354
|
Verified
8.6
16
8.8
394
|
Verified
9.2
16
7.5
429
|
Verified
9.1
17
8.8
284
|
Verified
9.4
16
8.4
256
7.8
13
Responses
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Not enough data
Automation - AI Agents
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Not enough data
Platform
8.8
35
Not enough data
9.2
35
Not enough data
9.1
33
Not enough data
Autonomy - AI Agents
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Not enough data
Platform
8.9
56
Not enough data
8.9
59
Not enough data
9.0
56
Not enough data
8.5
59
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Not enough data
Generative AI
8.6
29
Not enough data
8.6
29
Not enough data
Workforce Management
8.7
171
Not enough data
8.6
161
Not enough data
8.5
152
Not enough data
8.2
150
Not enough data
8.0
118
Not enough data
Administration
8.1
144
Not enough data
8.5
163
Not enough data
8.4
170
Not enough data
7.9
143
Not enough data
8.5
152
Not enough data
Administration
9.2
25
9.3
20
8.9
24
9.0
21
9.2
23
9.7
24
Security
9.3
24
9.4
22
9.4
23
9.4
21
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Support Automation
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Messaging Channels
9.0
30
Not enough data
9.1
31
Not enough data
9.2
33
Not enough data
9.0
32
Not enough data
Administration
9.0
34
Not enough data
8.9
32
Not enough data
8.6
32
Not enough data
9.0
35
Not enough data
Platform
8.7
146
8.8
8
7.8
131
8.1
8
8.8
165
9.2
8
9.2
167
9.6
8
8.8
162
9.6
8
9.2
160
9.5
7
9.1
162
9.5
7
Generative AI
7.6
60
Not enough data
Workforce Management
8.9
153
9.6
8
8.8
150
8.8
8
Call Center Infrastructure (CCI)
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Not enough data
Administrative
9.0
159
9.6
8
8.2
160
9.2
8
Customer Support
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Not enough data
Automation
8.7
33
Not enough data
8.6
37
Not enough data
9.0
35
Not enough data
Artificial Intelligence
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Not enough data
Generative AI
7.8
28
9.3
14
7.6
28
9.3
15
8.2
28
8.2
13
Communication
8.6
172
|
Verified
9.5
37
8.4
175
|
Verified
9.5
33
8.4
130
6.8
19
8.5
142
9.1
27
8.4
97
9.5
30
Internal Use
8.4
174
|
Verified
8.6
33
8.6
167
|
Verified
9.4
30
8.4
128
|
Verified
8.4
23
8.4
144
|
Verified
8.2
26
8.2
137
|
Verified
8.1
22
8.4
137
|
Verified
8.7
23
Generative AI
Not enough data
9.4
8
Self-Service Experience
Not enough data
9.0
14
Not enough data
9.2
14
Not enough data
7.8
12
Not enough data
8.8
11
Not enough data
8.9
11
Self-Service Platform
Not enough data
9.8
14
Not enough data
8.8
13
Not enough data
8.3
14
Not enough data
9.1
15
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Not enough data
Process
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Not enough data
Channels
9.1(won by default)
32
Not enough data
8.9(won by default)
33
Not enough data
8.7(won by default)
34
Not enough data
9.7(won by default)
36
Not enough data
9.1(won by default)
33
Not enough data
Insight
9.3(won by default)
30
Not enough data
9.0(won by default)
35
Not enough data
8.9(won by default)
33
Not enough data
9.3(won by default)
30
Not enough data
Generative AI
7.5
27
Not enough data
Generative AI
Not enough data
9.8
8
Not enough data
9.6
8
Platform Basics - VoIP Providers
8.5
8
Not enough data
8.5
9
Not enough data
6.7
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
Basic Communication
9.6
64
Not enough data
7.6
45
Not enough data
8.4
52
Not enough data
8.3
46
Not enough data
8.8
53
Not enough data
8.7
54
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.1
54
Not enough data
7.9
47
Not enough data
7.8
48
Not enough data
Advanced Features
8.9
60
Not enough data
8.6
53
Not enough data
9.1
61
Not enough data
Voice Recognition - AI Voice Assistants
8.5
8
Not enough data
Speech Synthesis - AI Voice Assistants
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
Security and privacy - AI Voice Assistants
8.8
8
Not enough data
Compatibility - AI Voice Assistants
8.8
8
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.2
10
Not enough data
6.2
10
Not enough data
Calling
9.4
60
Not enough data
8.6
54
Not enough data
8.8
59
Not enough data
8.8
59
Not enough data
8.7
10
Not enough data
Contacts
8.6
57
Not enough data
8.5
56
Not enough data
8.4
54
Not enough data
Insights
8.5
55
Not enough data
8.9
57
Not enough data
8.5
57
Not enough data
8.1
52
Not enough data
8.1
51
Not enough data
8.1
9
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.9
42
Not enough data
9.2
46
|
Verified
Not enough data
9.1
51
|
Verified
Not enough data
Features
8.6
38
Not enough data
8.0
32
Not enough data
8.2
34
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.2
20
Not enough data
6.7
20
Not enough data
7.1
20
Not enough data
7.0
19
Not enough data
7.6
19
Not enough data
Customer Interaction Automation - AI Customer Support Agents
6.9
18
Not enough data
7.6
19
Not enough data
8.1
19
Not enough data
7.7
19
Not enough data
Automation
8.2
20
Not enough data
8.2
19
Not enough data
7.5
19
Not enough data
Autonomy
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Genesys Cloud CX and Glia are categorized as Contact Center Quality Assurance, Speech Analytics, Live Chat, Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, Customer Service Automation, and Co-Browsing
Unique Categories
Genesys Cloud CX is categorized as AI Voice Assistants, Genesys AppFoundry Marketplace, UCaaS Platforms, Auto Dialer, Conversational Marketing, Outbound Call Tracking, Social Customer Service, VoIP Providers, Contact Center Workforce, Proactive Notification, AI Agents For Business Operations, and Chatbots
Glia is categorized as Digital Customer Service Platforms, Conversational Support, Customer Self-Service, and SMS Marketing
Reviews
Reviewers' Company Size
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Glia
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.8%
Financial Services
10.4%
Telecommunications
5.7%
Consumer Services
5.1%
Insurance
4.6%
Other
63.4%
Banking
53.2%
Financial Services
35.4%
Insurance
7.6%
Oil & Energy
1.3%
Luxury Goods & Jewelry
1.3%
Other
1.3%
Alternatives
Discussions
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Anyone integrated PureCloud with custom CRM?
5 Comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
Does it integrate with salesforce since in our company we had difficulties to integrate it.
1 Comment
JC
Erick.
Yes....Glia integrates with Salesforce. We can push and pull data to and from Salesforce. We can show Salesforce view in Glia Hub to agents. Glia...Read more
Glia has no more discussions with answers
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