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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Free Per Month
Front
Star Rating
(2,393)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansTidio
Star Rating
(1,851)4.7 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Front and Tidio have a strong star rating of 4.7, indicating overall satisfaction, but Front has a more extensive review base with 2,294 reviews compared to Tidio's 1,751, suggesting a more established user experience.
- Reviewers mention that Tidio shines with its free entry-level pricing, making it highly accessible for small businesses, while Front's starting price of $25.00 may be a barrier for some users.
- Users on G2 highlight that Tidio excels in ease of use and setup, scoring 9.3 and 9.2 respectively, compared to Front's scores of 9.1 and 8.8, making Tidio a more user-friendly option for those new to customer support software.
- Reviewers say that Front's ticket collaboration features score 9.2, which is significantly higher than Tidio's 8.4, indicating that Front may be better suited for teams that require robust collaboration tools.
- Users report that Tidio's live chat functionality is rated highly at 9.5, while Front's score of 8.9 suggests that Tidio may provide a more effective real-time communication tool for customer engagement.
- G2 users mention that Front's email integration is particularly strong, scoring 9.5, which is higher than Tidio's 9.1, indicating that Front may be the better choice for businesses that rely heavily on email communication.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Front
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
9.1
1,890
9.1
1,300
Ease of Use
9.1
1,906
9.3
1,318
Ease of Setup
8.8
688
9.2
1,058
Ease of Admin
8.9
471
9.2
946
Quality of Support
9.1
1,625
9.2
1,134
Has the product been a good partner in doing business?
9.2
457
9.2
896
Product Direction (% positive)
9.3
1,778
9.2
1,168
Features by Category
Ticket and Case Management
8.8
264
|
Verified
8.5
83
8.9
261
|
Verified
8.4
81
8.9
282
|
Verified
8.4
87
8.8
279
|
Verified
8.6
88
8.8
242
|
Verified
7.9
71
9.0
305
8.6
80
9.2
282
|
Verified
8.2
75
8.7
257
|
Verified
8.4
75
Generative AI
7.8
63
7.2
46
8.3
64
6.9
44
Agentic AI - Help Desk
7.2
29
7.0
15
7.2
29
7.1
15
7.3
29
7.0
15
Communication Channels
8.7
232
|
Verified
8.7
80
9.2
273
|
Verified
8.7
78
8.7
231
|
Verified
9.2
87
8.3
208
|
Verified
8.0
73
7.8
131
7.2
68
Platform
8.3
216
|
Verified
8.8
104
8.3
285
|
Verified
8.9
717
|
Verified
8.8
258
|
Verified
9.0
108
8.6
231
|
Verified
8.7
110
8.3
230
|
Verified
8.1
93
8.3
236
|
Verified
8.8
106
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
85
Not enough data
8.3
87
Not enough data
9.2
86
Not enough data
8.8
84
Channels
Not enough data
8.2
83
Not enough data
9.0
83
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
81
Not enough data
8.8
81
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.9
625
8.0
57
8.5
526
8.1
56
7.9
474
Feature Not Available
Design
8.8
648
8.4
55
8.2
530
7.6
56
8.8
743
8.0
56
8.8
705
8.2
55
8.7
562
8.2
55
Generative AI
7.8
189
7.7
37
8.0
189
7.6
36
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
805
Not enough data
8.9
812
Not enough data
9.1
791
Not enough data
9.0
830
Not enough data
Coordination Tools
8.5
725
Not enough data
8.7
705
Not enough data
8.7
644
Not enough data
Software Options
9.3
790
Not enough data
8.6
722
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
495
Not enough data
8.8
487
Not enough data
8.8
486
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
505
Not enough data
8.8
456
Not enough data
8.7
456
Not enough data
8.7
452
Not enough data
8.3
352
Not enough data
8.7
404
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
8.8
489
8.4
124
8.8
383
8.1
117
8.7
383
8.1
118
8.8
341
8.4
120
Support Automation
8.7
410
8.4
113
8.9
413
8.3
110
8.7
375
8.5
110
8.6
325
8.4
115
Generative AI
8.1
109
8.1
70
8.3
109
8.1
69
Sorting & Filtering
8.3
233
Not enough data
9.0
235
Not enough data
7.6
223
Not enough data
8.4
225
Not enough data
Integrations
8.0
215
Not enough data
8.4
224
Not enough data
7.4
205
Not enough data
Time Management
9.0
226
Not enough data
8.7
221
Not enough data
9.3
232
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.3
21
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
8.3
34
7.7
81
8.3
34
7.4
79
7.8
33
7.2
80
Communication
8.7
214
|
Verified
9.3
747
|
Verified
8.9
261
|
Verified
9.1
751
|
Verified
8.9
203
8.5
540
8.9
226
|
Verified
9.1
648
|
Verified
8.8
147
8.5
482
|
Verified
Internal Use
8.3
285
|
Verified
8.9
717
|
Verified
9.2
278
|
Verified
9.0
615
|
Verified
8.9
190
8.8
608
|
Verified
8.8
216
8.6
583
|
Verified
9.5
282
|
Verified
8.8
566
|
Verified
8.8
216
|
Verified
8.7
593
|
Verified
Generative AI
7.7
31
8.1
54
Self-Service Experience
8.2
53
8.7
89
8.4
51
8.8
81
7.9
51
8.7
26
8.2
49
8.8
87
8.3
48
8.9
88
Self-Service Platform
8.0
48
8.7
90
8.3
48
9.0
94
8.0
48
8.8
88
8.1
46
8.8
90
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8
26
7.9(won by 0.1)
26
7.8
25
7.9(won by 0.1)
26
Process
9.1(won by 0.9)
195
8.2
46
8.8(won by 0.3)
158
8.5
48
8.8(won by 0.4)
171
8.4
43
Channels
9.5(won by 0.6)
239
8.9
49
9.1(won by 0.2)
191
8.9
50
8.8
181
9.4(won by 0.6)
51
8.4(won by 0.3)
131
8.1
43
9.1(won by 0.5)
157
8.6
43
Insight
8.9(won by 0.4)
140
8.5
42
8.7(won by 0.4)
158
8.3
46
8.8
138
9.1(won by 0.3)
51
9.0
153
9.2(won by 0.2)
41
Generative AI
7.5
29
5.2
7
7.6
30
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
42
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.7
42
Automation
Not enough data
8.6
45
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Tidio are categorized as Conversational Support, Customer Communications Management, Live Chat, Social Customer Service, Customer Self-Service, Digital Customer Service Platforms, Shared Inbox, and Help Desk
Unique Categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.1%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.0%
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.8%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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