Compare Front and TeamSupport 
At a Glance
Market Segments
Small-Business (49.3% of reviews)
Mid-Market (45.8% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$29.00 1 agent / month
Front
Star Rating
(2,432)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansTeamSupport
Star Rating
(893)4.4 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that TeamSupport excels in ticket management, with users praising its automated and centralized system that streamlines customer support. Reviewers highlight how it enhances cross-team collaboration, making it particularly effective for B2B issues.
- Users say Front shines in communication organization, thanks to its shared inbox feature. This functionality allows teams to stay coordinated and prevents duplicate replies, which is a significant advantage for those managing multiple conversations.
- According to verified reviews, TeamSupport offers a strong internal visibility feature that helps teams manage technical support tasks efficiently. Users appreciate its holistic approach to handling various customer interactions, which can be crucial for businesses with diverse needs.
- Reviewers mention that Front's user interface is notably clean and easy to navigate, making it user-friendly for teams. This ease of use is frequently highlighted, especially for new users who need to get up to speed quickly.
- G2 reviewers indicate that while TeamSupport has a solid reputation for customer support, it has fewer recent reviews compared to Front, which may suggest a need for improvement in user engagement or product updates.
- Users highlight that Front's automation features significantly enhance workflow efficiency, allowing for better task assignment and management. This capability is particularly beneficial for teams looking to optimize their response times and overall productivity.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Front
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
9.1
1,912
8.7
806
Ease of Use
9.1
1,928
8.8
808
Ease of Setup
8.8
712
8.6
402
Ease of Admin
8.9
476
8.8
391
Quality of Support
9.1
1,644
8.9
730
Has the product been a good partner in doing business?
9.2
462
9.2
395
Product Direction (% positive)
9.3
1,799
8.9
803
Features by Category
Ticket and Case Management
8.8
267
|
Verified
9.0
467
|
Verified
8.9
266
|
Verified
8.8
467
|
Verified
8.9
289
|
Verified
8.6
445
|
Verified
8.8
283
|
Verified
8.5
417
|
Verified
8.8
243
|
Verified
8.4
327
|
Verified
9.0
308
8.7
450
|
Verified
9.2
287
|
Verified
8.8
451
|
Verified
8.7
260
|
Verified
8.7
352
|
Verified
Generative AI
7.8
63
7.7
26
8.2
63
7.9
26
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
233
|
Verified
8.6
359
|
Verified
9.2
280
|
Verified
8.9
418
|
Verified
8.7
234
|
Verified
8.4
261
|
Verified
8.3
210
|
Verified
8.3
203
|
Verified
7.8
131
8.5
119
|
Verified
Platform
8.3
217
|
Verified
7.6
154
|
Verified
8.4
287
|
Verified
8.4
281
|
Verified
8.8
259
|
Verified
8.7
217
|
Verified
8.5
231
|
Verified
8.4
158
|
Verified
8.3
230
|
Verified
8.4
378
|
Verified
8.3
236
|
Verified
8.6
388
|
Verified
Customer Information
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Not enough data
Design
8.8
651
Not enough data
8.2
533
Not enough data
8.8
748
Not enough data
8.8
711
Not enough data
8.7
564
Not enough data
Generative AI
7.8
191
Not enough data
8.0
191
Not enough data
Usability
8.8
66
Not enough data
8.8
64
Not enough data
8.9
67
Not enough data
Reporting
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
812
Not enough data
8.9
817
Not enough data
9.1
795
Not enough data
9.0
836
Not enough data
Coordination Tools
8.5
730
Not enough data
8.7
709
Not enough data
8.7
648
Not enough data
Software Options
9.3
795
Not enough data
8.6
726
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Process Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Customer Onboarding
Not enough data
Not enough data
Conversational Platform
8.8
491
8.4
29
8.8
384
7.8
27
8.7
385
8.5
27
8.8
343
8.8
28
Support Automation
8.7
413
8.6
28
8.9
415
8.7
28
8.7
378
8.6
27
8.6
327
8.9
29
Generative AI
8.1
108
8.4
19
8.2
108
8.5
19
Sorting & Filtering
8.3
235
Not enough data
9.1
238
Not enough data
7.6
224
Not enough data
8.4
230
Not enough data
Integrations
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
231
Not enough data
8.7
224
Not enough data
9.3
240
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.9
136
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
34
6.7
7
8.3
34
6.2
7
7.8
33
5.0
6
Communication
8.7
218
|
Verified
8.9
111
9.0
267
|
Verified
8.6
114
8.9
208
8.0
49
8.9
231
|
Verified
8.2
63
8.8
150
Feature Not Available
Internal Use
8.4
287
|
Verified
8.4
281
|
Verified
9.2
283
|
Verified
8.2
79
8.8
194
Feature Not Available
8.8
220
8.4
77
9.5
288
|
Verified
8.2
54
8.8
221
|
Verified
8.1
61
Generative AI
7.7
30
8.1
20
Self-Service Experience
8.3
55
8.5
168
8.5
53
8.5
159
8.0
53
7.9
117
8.2
51
7.9
45
8.4
50
8.9
48
Self-Service Platform
8.0
50
8.8
46
8.4
50
8.8
47
8.0
50
7.7
45
8.1
48
8.3
47
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
196
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Not enough data
Channels
9.5(won by default)
241
Not enough data
9.1(won by default)
192
Not enough data
8.8(won by default)
183
Not enough data
8.4(won by default)
133
Not enough data
9.1(won by default)
158
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
155
Not enough data
Generative AI
7.5
29
8.6
11
7.6
30
8.3
11
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and TeamSupport are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
Front is categorized as Email Client, Shared Inbox, Complaint Management, Customer Communications Management, Social Customer Service, and Email Management
TeamSupport is categorized as Customer Service Automation, Proactive Customer Retention, Digital Customer Onboarding, and Customer Success
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.3%
Computer Software
24.6%
Information Technology and Services
19.2%
Financial Services
4.7%
Internet
3.4%
Telecommunications
3.0%
Other
45.0%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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