Compare Freshservice and N-able N-central
At a Glance
Market Segments
Mid-Market (62.0% of reviews)
Small-Business (60.9% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,331)4.6 out of 5
Market Segments
Mid-Market (62.0% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plans
N-able N-central
Star Rating
(551)4.4 out of 5
Market Segments
Small-Business (60.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about N-able N-central
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in user experience, with many praising its intuitive interface and powerful automation features. Users appreciate how the auto-assignment feature streamlines ticket management, making it easier to keep track of issues.
- According to verified reviews, N-able N-central is noted for its user-friendly navigation and effective organizational methods. Users find it simple to access necessary tools, which enhances their daily workflow, although it may not match the level of automation found in Freshservice.
- Reviewers mention that Freshservice has a significantly quicker implementation process, with many users highlighting the straightforward setup that allows teams to get started without extensive training. This contrasts with N-able N-central, where some users have indicated that setup can be more complex.
- Users say that Freshservice's support quality is a standout feature, with a high satisfaction rating. Many users have shared positive experiences regarding the responsiveness and helpfulness of the support team, which is a crucial aspect for IT management tools.
- G2 reviewers highlight that while N-able N-central offers strong endpoint protection and visibility into system health, it may lag behind Freshservice in areas like workflow management and service management, where Freshservice's ratings are notably higher.
- According to recent feedback, Freshservice is particularly favored in mid-market segments, with users appreciating its robust platform that is easy to configure compared to competitors. In contrast, N-able N-central is more commonly used in small businesses, which may limit its appeal for larger organizations seeking comprehensive IT solutions.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
N-able N-central
No pricing availableFree Trial
Freshservice
Free Trial is available
N-able N-central
Free Trial is available
Ratings
Meets Requirements
8.9
1,183
8.4
436
Ease of Use
9.2
1,187
7.9
462
Ease of Setup
8.8
971
7.7
378
Ease of Admin
9.0
958
7.9
370
Quality of Support
9.0
1,143
7.9
430
Has the product been a good partner in doing business?
9.1
933
8.6
355
Product Direction (% positive)
9.5
1,165
8.8
429
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.6
324
|
Verified
Not enough data
8.4
351
|
Verified
Not enough data
8.3
375
|
Verified
Not enough data
Service Desk
9.5
409
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
373
|
Verified
Not enough data
Management
8.5
313
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
290
|
Verified
Not enough data
8.1
228
|
Verified
Not enough data
Functionality
9.5
342
|
Verified
Not enough data
8.7
269
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.8
310
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Not enough data
6.9
8
Not enough data
8.5
13
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.8
289
|
Verified
Not enough data
9.6
13
Not enough data
8.7
9
Monitoring and Management
Not enough data
9.0
292
|
Verified
Not enough data
7.9
157
Not enough data
7.6
278
|
Verified
Not enough data
8.2
289
|
Verified
Not enough data
9.0
10
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.4
15
Service Management
Not enough data
8.6
289
|
Verified
Not enough data
8.8
12
Not enough data
8.1
9
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.9
16
Not enough data
7.4
12
Not enough data
8.2
15
Not enough data
6.8
12
Not enough data
7.4
12
Not enough data
7.1
12
Not enough data
6.8
12
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.4
135
Not enough data
8.7
138
Not enough data
Feature Not Available
Not enough data
8.2
132
Monitoring - Network Monitoring
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
8.2
12
Management
Not enough data
7.8
131
Not enough data
7.7
131
Not enough data
7.2
129
Analytics - Network Monitoring
Not enough data
7.1
11
Not enough data
6.8
12
Security - Network Monitoring
Not enough data
7.6
12
Not enough data
7.9
12
Not enough data
7.8
12
Network Performance - Network Monitoring
Not enough data
7.2
12
Not enough data
8.8
12
AI Automation - Network Monitoring
Not enough data
6.3
12
Not enough data
7.4
12
Not enough data
6.2
11
Agentic AI - Network Monitoring
Not enough data
6.1
6
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
6.9
7
Not enough data
6.7
7
Not enough data
6.0
7
Not enough data
7.1
7
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
26
Not enough data
Management Tools
9.0
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
137
Not enough data
7.8
136
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
76
Not enough data
Self-Service Experience
8.4
139
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Not enough data
Self-Service Platform
8.5
135
Not enough data
8.7
140
Not enough data
7.1
108
Not enough data
8.1
130
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
Not enough data
5.9
128
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Services - Endpoint Detection & Response (EDR)
Not enough data
9.0
5
Incident Management
9.1
737
Not enough data
8.9
737
Not enough data
9.0
795
Not enough data
8.6
728
Not enough data
8.6
694
Not enough data
Reporting
8.6
775
Not enough data
8.2
639
Not enough data
8.2
615
Not enough data
Access & Usability
8.4
701
Not enough data
8.9
727
Not enough data
8.5
550
Not enough data
8.6
562
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
7.0
9
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.5
173
7.4
155
Platform
8.3
232
6.8
155
8.2
212
8.9
158
8.7
255
7.6
148
8.4
283
7.9
154
8.7
315
7.4
150
Security
7.8
178
8.1
154
7.0
107
8.5
157
7.5
166
7.2
148
8.9
283
8.0
151
8.8
286
7.4
148
Agentic AI - Enterprise IT Management
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
7.5
6
Not enough data
7.5
6
Categories
Categories
Shared Categories
Freshservice and N-able N-central are categorized as Enterprise IT Management
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Asset Management, IT Alerting, Incident Management, Configuration Management, Service Desk, Customer Self-Service, and Help Desk
N-able N-central is categorized as Patch Management, Remote Monitoring & Management (RMM), Endpoint Management, Endpoint Detection & Response (EDR), Network Monitoring, and Unified Endpoint Management (UEM)
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
N-able N-central
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Financial Services
3.5%
Education Management
3.5%
Other
63.3%
Information Technology and Services
48.0%
Computer & Network Security
21.2%
Computer Networking
4.5%
Information Services
1.7%
Accounting
1.5%
Other
23.1%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
PB
So far, great. I've only worked with them twice, but both times the answer came back within 24 hours.Read more
What is Freshservice used for?
3 Comments
AN
We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service...Read more
Whats the best way to populate our inventory?
3 Comments
DO
Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using...Read more
How much does SolarWinds RMM cost?
1 Comment
PC
it depends witch product n-central vs rmm and the model. Legacy or MonthlyRead more
Why is there no "Server Down" alarm or monitoring notificaiton ?
1 Comment
Official Response from N-able N-central
Hi Robert! Hmm - I think our "How to Set up Server Alert to be Sent to a Specific Email Address" might be able to help with your challenge! Check out this...Read more
Integration with more 3rd party AV on the horizon? Such as sophos?
1 Comment
SC
Sup, Nicholas! In short, YUP - we are always looking to expand our product's capabilities by providing best-of-breed integrations with 3rd party vendors. ...Read more
