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Compare Freshservice and N-able N-central 
Featured Products
At a Glance
Market Segments
Mid-Market (62.1% of reviews)
Small-Business (61.2% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,306)4.6 out of 5
Market Segments
Mid-Market (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansN-able N-central
Star Rating
(529)4.4 out of 5
Market Segments
Small-Business (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about N-able N-centralFreshservice vs N-able N-central
When assessing the two solutions, reviewers found Freshservice easier to use, set up, and administer. Reviewers also preferred doing business with Freshservice overall.
- Reviewers felt that Freshservice meets the needs of their business better than N-able N-central.
- When comparing quality of ongoing product support, reviewers felt that Freshservice is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshservice over N-able N-central.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
N-able N-central
No pricing availableFree Trial
Freshservice
Free Trial is available
N-able N-central
Free Trial is available
Ratings
Meets Requirements
8.9
1,167
8.4
431
Ease of Use
9.2
1,169
7.9
441
Ease of Setup
8.8
952
7.7
373
Ease of Admin
9.0
956
7.9
367
Quality of Support
9.0
1,127
8.0
410
Has the product been a good partner in doing business?
9.1
931
8.6
352
Product Direction (% positive)
9.5
1,154
8.8
425
Features by Category
Administration
8.6
320
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Not enough data
Service Desk
9.4
402
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
312
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.2
230
|
Verified
Not enough data
Functionality
9.4
333
|
Verified
Not enough data
8.7
271
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.7
282
|
Verified
Not enough data
9.4
9
Not enough data
8.7
9
Monitoring and Management
Not enough data
9.0
280
|
Verified
Not enough data
7.9
156
Not enough data
7.6
278
|
Verified
Not enough data
8.2
281
|
Verified
Not enough data
8.9
9
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.7
9
Service Management
Not enough data
8.7
280
|
Verified
Not enough data
9.1
9
Not enough data
7.9
8
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.2
12
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
6.8
12
Not enough data
7.4
12
Not enough data
7.1
12
Not enough data
6.8
12
Functionality
Not enough data
8.4
135
Not enough data
8.7
136
Not enough data
Feature Not Available
Not enough data
8.2
132
Monitoring - Network Monitoring
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
8.2
12
Management
Not enough data
7.8
131
Not enough data
7.7
131
Not enough data
7.2
129
Analytics - Network Monitoring
Not enough data
7.1
11
Not enough data
6.8
12
Security - Network Monitoring
Not enough data
7.6
12
Not enough data
7.9
12
Not enough data
7.8
12
Network Performance - Network Monitoring
Not enough data
7.2
12
Not enough data
8.8
12
AI Automation - Network Monitoring
Not enough data
6.3
12
Not enough data
7.4
12
Not enough data
6.2
11
Agentic AI - Network Monitoring
Not enough data
6.1
6
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
6.9
7
Not enough data
6.7
7
Not enough data
6.0
7
Not enough data
7.1
7
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Not enough data
Management Tools
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
Not enough data
5.9
128
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Services - Endpoint Detection & Response (EDR)
Not enough data
9.0
5
Incident Management
9.1
736
Not enough data
8.9
739
Not enough data
9.0
792
Not enough data
8.6
728
Not enough data
8.6
693
Not enough data
Reporting
8.6
774
Not enough data
8.2
637
Not enough data
8.2
616
Not enough data
Access & Usability
8.4
702
Not enough data
8.9
725
Not enough data
8.5
550
Not enough data
8.7
562
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.6
175
7.4
154
Platform
8.3
231
6.8
154
8.2
214
8.9
158
8.7
257
7.6
148
8.4
285
7.9
154
8.7
317
7.4
150
Security
7.8
180
8.1
152
7.0
109
8.5
156
7.5
168
7.2
148
8.9
285
8.0
151
8.8
288
7.4
148
Agentic AI - Enterprise IT Management
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
7.5
6
Not enough data
7.5
6
Categories
Categories
Shared Categories
Freshservice and N-able N-central are categorized as Enterprise IT Management
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Alerting, Incident Management, Service Desk, and Customer Self-Service
N-able N-central is categorized as Remote Monitoring & Management (RMM), Endpoint Management, Endpoint Detection & Response (EDR), Network Monitoring, and Patch Management
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
N-able N-central
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.3%
Information Technology and Services
48.2%
Computer & Network Security
21.7%
Computer Networking
4.5%
Information Services
1.6%
Accounting
1.6%
Other
22.4%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
Why is there no "Server Down" alarm or monitoring notificaiton ?
1 Comment
Official Response from N-able N-central
Hi Robert! Hmm - I think our "How to Set up Server Alert to be Sent to a Specific Email Address" might be able to help with your challenge! Check out this...Read more
Integration with more 3rd party AV on the horizon? Such as sophos?
1 Comment
SC
Sup, Nicholas! In short, YUP - we are always looking to expand our product's capabilities by providing best-of-breed integrations with 3rd party vendors. ...Read more
What can I monitor with N-central?
1 Comment
Official Response from N-able N-central
We can monitor just about anything! N-central will automatically detect almost any IP-connected device, and with hundreds of built-in monitoring services.Read more
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