Compare Freshsales and Workbooks 
At a Glance
Market Segments
Small-Business (67.9% of reviews)
Small-Business (60.4% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free
Freshsales
Star Rating
(1,228)4.5 out of 5
Market Segments
Small-Business (67.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansWorkbooks
Star Rating
(575)4.2 out of 5
Market Segments
Small-Business (60.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansFreshsales vs Workbooks
When assessing the two solutions, reviewers found Freshsales easier to use, set up, and administer. Reviewers also preferred doing business with Freshsales overall.
- Reviewers felt that Freshsales meets the needs of their business better than Workbooks.
- When comparing quality of ongoing product support, reviewers felt that Freshsales is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshsales over Workbooks.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Free Trial
Freshsales
Free Trial is available
Workbooks
Free Trial is available
Ratings
Meets Requirements
8.7
1,042
8.4
470
Ease of Use
9.0
1,056
8.4
474
Ease of Setup
8.7
562
7.9
229
Ease of Admin
8.9
535
8.2
235
Quality of Support
8.8
1,011
8.6
433
Has the product been a good partner in doing business?
9.0
529
8.7
222
Product Direction (% positive)
9.3
1,036
8.7
462
Features by Category
Sales Force Automation
8.9
717
|
Verified
8.5
347
|
Verified
8.3
416
8.0
208
8.8
707
|
Verified
8.2
318
|
Verified
8.5
705
|
Verified
8.2
347
|
Verified
8.3
506
|
Verified
7.8
220
|
Verified
8.6
336
|
Verified
8.1
282
|
Verified
8.2
481
|
Verified
7.9
252
|
Verified
8.1
467
8.1
248
|
Verified
8.4
509
|
Verified
8.1
256
|
Verified
Marketing Automation
8.5
548
7.9
269
|
Verified
8.5
521
7.8
290
|
Verified
8.9
628
8.0
310
|
Verified
7.9
114
8.0
215
|
Verified
Customer Support
8.5
533
8.4
277
|
Verified
8.6
541
8.1
245
|
Verified
8.6
547
8.2
265
|
Verified
8.2
457
8.1
201
|
Verified
8.5
477
8.2
208
|
Verified
Reporting & Analytics
8.4
629
|
Verified
8.2
343
|
Verified
8.6
664
|
Verified
8.1
343
|
Verified
8.3
507
|
Verified
8.0
253
|
Verified
Mobile & Social
Feature Not Available
7.8
168
|
Verified
8.2
207
|
Verified
7.7
165
|
Verified
8.3
330
|
Verified
7.5
207
|
Verified
Platform
8.4
404
|
Verified
8.4
186
|
Verified
8.5
395
|
Verified
8.2
155
|
Verified
8.7
414
|
Verified
8.5
184
|
Verified
8.3
314
|
Verified
8.0
107
|
Verified
7.7
258
8.3
108
|
Verified
8.0
301
|
Verified
7.8
129
|
Verified
8.8
410
|
Verified
8.5
187
|
Verified
8.0
285
|
Verified
8.2
144
|
Verified
Integration
8.4
375
|
Verified
8.3
183
|
Verified
8.4
332
|
Verified
8.2
137
|
Verified
7.9
297
|
Verified
7.7
113
Generative AI
7.6
84
6.7
16
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Not enough data
Organization
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Not enough data
Performance Analysis
7.9
17
Not enough data
8.3
23
Not enough data
Sales Analysis
7.8
20
Not enough data
8.8
21
Not enough data
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
8.4
182
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
69
Not enough data
8.8
64
Not enough data
Repeatability and Reportability
8.9
206
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
7.6
57
Not enough data
AI and Automation
8.4
66
Not enough data
8.2
69
Not enough data
8.3
62
Not enough data
7.9
63
Not enough data
7.7
59
Not enough data
Generative AI
8.2
28
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Computing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experimental Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - A/B Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
7.5
12
9.0
51
8.2
13
8.6
50
7.6
11
Discovery
8.9
51
8.1
13
8.5
53
7.4
12
8.7
50
7.5
12
Management
8.7
49
7.9
11
9.0
51
7.1
11
Platform
8.5
49
7.3
14
8.7
51
7.5
14
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.5
28
6.7
9
8.6
29
6.7
8
7.9
28
6.3
9
8.3
30
7.1
12
Personalization
8.8
32
7.3
10
8.6
33
8.6
12
8.6
34
8.5
14
8.4
31
6.9
9
Administrative
8.5
32
8.0
11
8.4
29
7.6
11
8.4
28
7.5
10
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.9
223
Not enough data
8.8
216
Not enough data
8.2
50
Not enough data
Customizations
9.0
233
Not enough data
9.2
238
Not enough data
8.9
245
Not enough data
8.6
219
Not enough data
8.9
240
Not enough data
Generative AI
7.7
32
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
84
8.1
12
8.4
84
8.7
13
8.2
78
7.7
11
8.4
89
8.2
14
8.3
84
8.3
15
Predictive Analytics
8.1
85
8.3
13
8.2
83
8.6
12
8.0
78
7.6
11
7.6
80
8.0
14
Sales Management
8.4
89
8.6
14
7.8
79
7.7
11
8.3
84
8.3
12
8.7
89
8.7
14
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and Workbooks are categorized as Sales Analytics, Lead Scoring, Sales Performance Management, and CRM
Unique Categories
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Online Form Builder, Outbound Call Tracking, Email Tracking, Visitor Identification, and Marketing Automation
Workbooks is categorized as A/B Testing
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Workbooks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Computer Software
13.7%
Marketing and Advertising
7.8%
Financial Services
4.1%
Internet
3.6%
Other
54.1%
Information Technology and Services
8.3%
Computer Software
7.4%
Accounting
6.0%
Marketing and Advertising
6.0%
Retail
4.9%
Other
67.4%
Alternatives
Discussions
What is Freshsales used for?
2 Comments
BP
It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible...Read more
What are the three benefits of CRM?
2 Comments
BP
1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the...Read more
Workbooks deleted item recovery
2 Comments
IM
Currently in Workbooks there are 2 solutions to this.
1) using optional advance audit you can see everything users do, from delete, update etc and...Read more
Which Email marketing products is Workbooks integrated with ?
2 Comments
IM
Workbooks has out of the box free included integration with Mailchimp. Dotmailer and Constant Contact (MPZmail integration will also be available from them...Read more
What is Workbooks used for?
1 Comment
HS
Workbooks is a comprehensive software solution designed to streamline various aspects of business operations, primarily focusing on customer relationship...Read more
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