Link copied to clipboard # Freshsales vs Insightly CRM Comparison - What are their main differences? Share [ Export ](/compare/freshsales/insightly-crm/export.csv) FreshsalesInsightly CRM[+ Add Product](#) Pricing **Freshsales** Free Trial **$11.00** Per User Per Month · Growth **$47.00** Per User Per Month · Pro **$71.00** Per User Per Month · Enterprise **Insightly CRM** Free Trial **$29** / user, per month (billed annually) · Plus **$49** / user, per month (billed annually) · Professional **$99** / user, per month (billed annually) · Enterprise **Pricing Insights** from reviews Perceived Cost **Freshsales** $$$$$ **Insightly CRM** $$$$$ Average Discount **Freshsales** 10%1% more **Insightly CRM** 9% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Freshsales** 6 months Based on 100 responses **Insightly CRM** 6 months Based on 100 responses Return on Investment **Freshsales** 6 months Based on 100 responses **Insightly CRM** 6 months Based on 100 responses ![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales") ![Insightly CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1544545315/insightly-crm.jpg "Insightly CRM") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Freshsales** Ease of Use (104) Features (69) Missing Features (48) Limited Features (32) **Insightly CRM** Ease of Use (28) Easy Customization (11) Learning Curve (9) Limited Customization (7) Integrations **Freshsales** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image") Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b8b49f2b6f9cd484b0efa52a4abd8269/microsoft-microsoft-power-bi.png "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ View all ](https://www.g2.com/products/freshsales/integrations) **Insightly CRM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_03f4c2e785b8fc7c8fb27969776e8cfc/engage-by-cloudresearch.png "Product Avatar Image") Engage by CloudResearch ](https://www.g2.com/products/engage-by-cloudresearch/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ff23ee4a65ad0830fdb8183706325213/harvest.png "Product Avatar Image") Harvest ](https://www.g2.com/products/harvest/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8e123398655ea08944802dc11fbc74e6/intuit-mailchimp-email-marketing.png "Product Avatar Image") Intuit Mailchimp Email... ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image") Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ View all ](https://www.g2.com/products/insightly-crm/integrations) Screenshots **Freshsales** ![Freshsales screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/199379/Contact-scoring.png) **Insightly CRM** ![Insightly CRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/100041/Insightly-dashboard-2020.png) **Ratings** from reviews Meets Requirements **Freshsales** **8.7** /10 Based on 1,052 responses **Insightly CRM** **8.2** /10 Based on 808 responses Ease of Use **Freshsales** **9.0** /10 Based on 1,066 responses **Insightly CRM** **8.4** /10 Based on 813 responses Ease of Setup **Freshsales** **8.7** /10 Based on 572 responses **Insightly CRM** **8.3** /10 Based on 369 responses Ease of Admin **Freshsales** **8.9** /10 Based on 535 responses **Insightly CRM** **8.5** /10 Based on 340 responses Quality of Support **Freshsales** **8.8** /10 Based on 1,021 responses **Insightly CRM** **8.0** /10 Based on 691 responses Has the product been a good partner in doing business? **Freshsales** **9.0** /10 Based on 529 responses **Insightly CRM** **8.5** /10 Based on 324 responses Product Direction (% positive) **Freshsales** **9.3** /10 Based on 1,044 responses **Insightly CRM** **8.0** /10 Based on 779 responses **Features** ratings from reviews CRM **8.4** /10 Based on 838 responses **7.8** /10 Based on 742 responses Sales Analytics **8.2** /10 Based on 103 responses **8.3** /10 Based on 47 responses AI Sales Assistant **8.3** /10 Based on 25 responses Not enough data Uncover more feature rated insights from real users to improve your shopping experience. See it for free Sales Engagement **8.5** /10 Based on 276 responses Not enough data Online Form Builder **8.6** /10 Based on 17 responses Not enough data Lead Scoring **8.7** /10 Based on 58 responses Not enough data Sales Performance Management **8.5** /10 Based on 38 responses Not enough data Email Tracking **8.7** /10 Based on 289 responses Not enough data Outbound Call Tracking **9.0** /10 Based on 191 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 67.6% Mid-Market(51-1000 emp.) 26.9% Enterprise(\> 1000 emp.) 5.4% Small-Business(50 or fewer emp.) 67.6% Mid-Market(51-1000 emp.) 26.9% Enterprise(\> 1000 emp.) 5.4% Small-Business(50 or fewer emp.) 73.2% Mid-Market(51-1000 emp.) 20.3% Enterprise(\> 1000 emp.) 6.5% Small-Business(50 or fewer emp.) 73.2% Mid-Market(51-1000 emp.) 20.3% Enterprise(\> 1000 emp.) 6.5% **Reviewers' Industry** [![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales")](https://www.g2.com/products/freshsales/reviews) Freshsales Information Technology and Services 16.6% Computer Software 13.7% Marketing and Advertising 7.8% Financial Services 4.2% Internet 3.6% Other 54.1% [![Insightly CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1544545315/insightly-crm.jpg "Insightly CRM")](https://www.g2.com/products/insightly-crm/reviews) Insightly CRM Marketing and Advertising 10.1% Information Technology and Services 6.3% Construction 4.7% Computer Software 4.0% Financial Services 3.9% Other 71.0% Alternatives **Freshsales Alternatives** ![EngageBay](https://images.g2crowd.com/uploads/product/hd_favicon/a0b88ff17ce915a35f07f0800b76fd4c/engagebay.svg "EngageBay") [ EngageBay ](/products/engagebay/reviews) ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign") [ ActiveCampaign ](/products/activecampaign/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") [ Zoho ](/products/zoho-crm/reviews) **Insightly CRM Alternatives** ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive") [ Pipedrive ](/products/pipedrive/reviews) ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") [ Zoho ](/products/zoho-crm/reviews) ## Freshsales vs Insightly CRM FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Insightly CRM vs Freshsales? Freshsales stands out from Insightly CRM with higher reviewer ratings, stronger support, and a more modern interface, while Insightly CRM is praised for its project management integration and customization. | [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) | [Freshsales](https://www.g2.com/products/freshsales/reviews) | | --- | --- | | 4.2/5 (945 reviews) | 4.5/5 (1236 reviews) | | Small-Business | Small-Business | | 8.3 | 8.7 | | 8.0 | 8.8 | | Ease of Use (28 all-time mentions) | Ease of Use (103 all-time mentions) | ### How do the pricing models of Insightly CRM and Freshsales compare? Freshsales is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions. - **Insightly CRM:** Reviewers describe Insightly CRM as cost-effective and note its value for small businesses, but some mention that advanced features are locked behind higher-tier plans. - **Freshsales:** Reviewers consistently highlight Freshsales as cost-effective, offering a full suite of features at a competitive price, and mention that it is cheaper than major competitors like HubSpot and Salesforce. - **Switching reasons:** Several reviewers mention switching to Freshsales for better value and more features compared to previous CRMs or spreadsheets. ### What are the best alternatives to Insightly CRM and Freshsales? The top 3 alternatives to Insightly CRM and Freshsales are Agentforce Sales, HubSpot Sales Hub, and Pipedrive. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) | 4.2/5 (945 reviews) | Small-Business | Reviewers note cost-effectiveness for small businesses | Ease of Use (28 all-time mentions) | | [Freshsales](https://www.g2.com/products/freshsales/reviews) | 4.5/5 (1236 reviews) | Small-Business | Reviewers highlight competitive pricing and feature set | Ease of Use (103 all-time mentions) | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25876 reviews) | Mid-Market | — | Customizability and scalability | | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13909 reviews) | Small-Business | — | Ease of Use and integration with marketing tools | | [Pipedrive](https://www.g2.com/products/pipedrive/reviews) | 4.3/5 (3110 reviews) | Small-Business | — | Pipeline management and simplicity | ### Which CRM features should I prioritize when comparing Insightly CRM and Freshsales? Buyers comparing Insightly CRM and Freshsales should prioritize ease of use, customization, integrations, reporting, and automation. - **Ease of Use:** Insightly CRM (8.4), Freshsales (9.0); 28 all-time mentions for Insightly CRM, 103 for Freshsales. - **Customization:** Insightly CRM (11 all-time mentions for easy customization), Freshsales (30 all-time mentions for customization). - **Integrations:** Insightly CRM (9 all-time mentions), Freshsales (35 all-time mentions). - **Reporting:** Insightly CRM (6 all-time mentions), Freshsales (reporting cited as a strength but also as an area for improvement in recent reviews). - **Automation:** Freshsales (25 all-time mentions for automation), Insightly CRM (automation features noted but less frequently cited). ### What are the pros and cons of Insightly CRM vs Freshsales? Freshsales is most recognized for its ease of use and robust feature set, while Insightly CRM is praised for its project management integration and customization. - **Insightly CRM strengths:** Ease of use (28 all-time mentions), easy customization (11), integrations (9), project management features, and intuitive interface. - **Insightly CRM trade-offs:** Learning curve (9), limited customization (7), limited features (7), and reporting limitations (6). - **Freshsales strengths:** Ease of use (103 all-time mentions), feature richness (70), helpful support (50), intuitive interface (41), integrations (35), automation (25), and lead management (25). - **Freshsales trade-offs:** Missing features (47), limited features (32), learning curve (25), and reporting/dashboard flexibility cited as areas for improvement. ### Is Insightly CRM or Freshsales better for small businesses? Freshsales is the better fit for small businesses, with higher ratings and more positive small-business reviewer sentiment. - **Insightly CRM:** Largest segment is Small-Business; reviewers highlight its cost-effectiveness and project management integration for small teams. - **Freshsales:** Largest segment is Small-Business; reviewers consistently praise its ease of use, fast onboarding, and automation features as especially valuable for small businesses. ### Which CRM platform has better integrations? Freshsales is favored for integrations, with more reviewer-cited mentions and broader integration support. - **Insightly CRM:** Integrations cited in 9 all-time reviews, with recent mentions of QuickBooks, Slack, and Mailchimp. - **Freshsales:** Integrations cited in 35 all-time reviews, with recent mentions of integration with email, calendar tools, and API support for custom integrations. ### How do Insightly CRM and Freshsales compare on customer support? Freshsales leads Insightly CRM on Quality of Support by 0.8 points, a material difference in reviewer satisfaction. - **Insightly CRM:** Reviewers describe support as responsive and helpful, with dedicated customer success managers noted, but some mention slow or less effective resolution for complex issues. - **Freshsales:** Reviewers consistently highlight fast, effective, and personalized support, with 50 all-time mentions and frequent praise for onboarding and ongoing assistance. ### Which is easier to implement, Insightly CRM or Freshsales? Freshsales scores higher on Ease of Setup by 0.4 points, indicating a smoother implementation experience for most reviewers. - **Insightly CRM:** Reviewers describe setup as straightforward and easy for basic use, but note a steeper learning curve for advanced features and automation. - **Freshsales:** Reviewers consistently report fast onboarding, simple configuration, and minimal training required, with 32 all-time mentions of easy setup. ### Which product has better Reporting? Freshsales is favored for Reporting, with higher reviewer satisfaction and more frequent positive mentions. - **Insightly CRM:** Reporting cited in 6 all-time reviews, with reviewers noting useful dashboards but also limitations in customization and filtering. - **Freshsales:** Reporting and analytics features are frequently praised, with reviewers highlighting built-in reporting, analytics, and AI-powered insights, though some mention a desire for deeper customization.