Compare Freshsales and Insightly CRM
At a Glance
Market Segments
Small-Business (67.9% of reviews)
Small-Business (73.3% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$29/ user, per month (billed annually)
Freshsales
Star Rating
(1,228)4.5 out of 5
Market Segments
Small-Business (67.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plans
Insightly CRM
Star Rating
(941)4.2 out of 5
Market Segments
Small-Business (73.3% of reviews)
Pros & Cons
Entry-Level Pricing
$29/ user, per month (billed annually)
Free Trial is available
Browse all 3 pricing plans
Freshsales vs Insightly CRM
When assessing the two solutions, reviewers found Freshsales easier to use, set up, and administer. Reviewers also preferred doing business with Freshsales overall.
- Reviewers felt that Freshsales meets the needs of their business better than Insightly CRM.
- When comparing quality of ongoing product support, reviewers felt that Freshsales is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshsales over Insightly CRM.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Free Trial
Freshsales
Free Trial is available
Insightly CRM
Free Trial is available
Ratings
Meets Requirements
8.7
1,043
8.2
799
Ease of Use
9.0
1,057
8.4
804
Ease of Setup
8.7
563
8.3
360
Ease of Admin
8.9
535
8.5
337
Quality of Support
8.8
1,012
8.0
684
Has the product been a good partner in doing business?
9.0
529
8.5
321
Product Direction (% positive)
9.3
1,037
8.0
772
Features by Category
Sales Force Automation
8.9
717
|
Verified
8.5
627
|
Verified
8.3
416
Feature Not Available
8.8
707
|
Verified
8.3
598
|
Verified
8.5
705
|
Verified
8.1
626
|
Verified
8.3
506
|
Verified
7.5
349
|
Verified
8.6
336
|
Verified
8.0
452
|
Verified
8.2
481
|
Verified
7.5
338
|
Verified
8.1
467
7.6
348
|
Verified
8.4
509
|
Verified
8.0
422
|
Verified
Marketing Automation
8.5
548
7.6
406
|
Verified
8.5
521
Feature Not Available
8.9
628
8.1
523
|
Verified
7.9
114
7.5
339
|
Verified
Customer Support
8.5
533
7.8
394
8.6
541
7.8
400
8.6
547
7.9
460
8.2
457
7.6
325
|
Verified
8.5
477
7.8
361
Reporting & Analytics
8.4
630
|
Verified
7.9
530
|
Verified
8.6
664
|
Verified
7.9
553
|
Verified
8.3
507
|
Verified
7.6
387
|
Verified
Mobile & Social
Feature Not Available
7.8
356
|
Verified
8.2
207
|
Verified
7.7
352
|
Verified
8.3
330
|
Verified
7.8
416
|
Verified
Platform
8.4
404
|
Verified
7.9
317
|
Verified
8.5
396
|
Verified
8.1
310
|
Verified
8.7
414
|
Verified
8.4
322
|
Verified
8.3
314
|
Verified
8.0
215
|
Verified
7.7
258
7.2
87
8.0
301
|
Verified
7.6
252
|
Verified
8.8
410
|
Verified
8.3
319
|
Verified
8.0
285
|
Verified
7.6
214
|
Verified
Integration
8.4
375
|
Verified
8.0
288
|
Verified
8.3
333
|
Verified
7.6
237
|
Verified
7.9
297
|
Verified
7.3
223
|
Verified
Generative AI
7.6
85
6.9
27
Agentic AI - CRM
Not enough data
7.6
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.8
6
Not enough data
7.4
7
Not enough data
7.6
7
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Not enough data
Organization
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Not enough data
Performance Analysis
7.9
17
Not enough data
8.3
23
Not enough data
Sales Analysis
7.8
20
Not enough data
8.8
21
Not enough data
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
8.4
182
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
69
Not enough data
8.8
64
Not enough data
Repeatability and Reportability
8.9
206
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
7.6
57
Not enough data
AI and Automation
8.4
66
Not enough data
8.2
69
Not enough data
8.3
62
Not enough data
7.9
63
Not enough data
7.7
59
Not enough data
Generative AI
8.2
28
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.5
28
Not enough data
8.6
29
Not enough data
7.9
28
Not enough data
8.3
30
Not enough data
Personalization
8.8
32
Not enough data
8.6
33
Not enough data
8.6
34
Not enough data
8.4
31
Not enough data
Administrative
8.5
32
Not enough data
8.4
29
Not enough data
8.4
28
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.9
223
Not enough data
8.8
216
Not enough data
8.2
50
Not enough data
Customizations
9.0
233
Not enough data
9.2
238
Not enough data
8.9
245
Not enough data
8.6
219
Not enough data
8.9
240
Not enough data
Generative AI
7.7
32
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
84
8.2
35
8.4
84
8.6
43
8.2
78
8.3
35
8.4
89
8.7
41
8.3
84
8.0
36
Predictive Analytics
8.1
85
7.9
37
8.2
83
7.9
38
8.0
78
7.8
33
7.6
80
7.8
35
Sales Management
8.4
89
8.5
37
7.8
79
8.1
30
8.3
84
8.7
32
8.7
89
8.8
39
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and Insightly CRM are categorized as Sales Analytics and CRM
Unique Categories
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Online Form Builder, Outbound Call Tracking, Lead Scoring, Email Tracking, Sales Performance Management, Visitor Identification, and Marketing Automation
Insightly CRM has no unique categories
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Insightly CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Computer Software
13.8%
Marketing and Advertising
7.8%
Financial Services
4.1%
Internet
3.6%
Other
54.0%
Marketing and Advertising
10.0%
Information Technology and Services
6.1%
Construction
4.8%
Computer Software
4.0%
Financial Services
3.9%
Other
71.2%
Alternatives
Discussions
What is Freshsales used for?
2 Comments
BP
It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible...Read more
What are the three benefits of CRM?
2 Comments
BP
1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the...Read more
What is Insightly CRM used for?
2 Comments
B
The management and optimization of customer and prospective client interactions is achieved through the use of Insightly CRM (Customer Relationship...Read more
What is the best of linking email to insightly?
2 Comments
MK
We connect our exchange account but gmail work too - pretty simple. Alternative is to bcc Insightly on outgoing mail and capture them that way. Read more
What sales anayltics options come with the platform?
1 Comment
Official Response from Insightly CRM
Insightly offers customizable dashboards and reports that help your team quickly visualize performance and make data-driven decisions. You can find on-demand...Read more