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Compare Freshdesk and Lime Connect (formerly Userlike) 
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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (79.6% of reviews)
Entry-Level Pricing
$15.00 Per Month
€0.00
Freshdesk
Star Rating
(3,609)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansLime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in its ticket creation user experience, scoring 8.9, while Userlike's ticket creation experience is less favorable, indicating a need for improvement in this area.
- Reviewers mention that Freshdesk's email channel management is highly rated at 9.2, significantly outperforming Userlike's email management score of 7.4, suggesting that Freshdesk provides a more robust solution for email support.
- G2 users highlight that Freshdesk's SLA management is rated at 8.3, which is a strong feature for businesses needing strict service level agreements, whereas Userlike's SLA management is not as robust, scoring lower in this critical area.
- Users on G2 appreciate Freshdesk's quality of support, which is rated at 8.8, while Userlike's support quality is slightly lower at 8.6, indicating that Freshdesk may offer a more reliable support experience.
- Reviewers say that Freshdesk's automation features, particularly in response automation, are rated at 8.5, which enhances efficiency, while Userlike's automation capabilities are perceived as less effective, scoring lower in this aspect.
- Users report that Freshdesk's overall ease of use is rated at 8.8, making it a user-friendly option, while Userlike's ease of use is slightly lower at 8.7, suggesting that Freshdesk may be more intuitive for new users.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
Free Trial
Freshdesk
Free Trial is available
Lime Connect (formerly Userlike)
Free Trial is available
Ratings
Meets Requirements
8.6
3,175
8.5
347
Ease of Use
8.8
3,197
8.7
348
Ease of Setup
8.6
2,258
8.8
261
Ease of Admin
8.7
2,152
8.5
266
Quality of Support
8.7
3,074
8.6
285
Has the product been a good partner in doing business?
8.8
2,077
8.6
235
Product Direction (% positive)
8.8
3,150
8.9
328
Features by Category
Ticket and Case Management
8.9
2218
|
Verified
Not enough data
8.8
2226
|
Verified
Not enough data
8.5
2139
|
Verified
Not enough data
8.5
2033
|
Verified
Not enough data
8.3
1797
|
Verified
Not enough data
8.5
2085
|
Verified
Not enough data
8.7
2007
|
Verified
Not enough data
8.2
1371
|
Verified
Not enough data
Generative AI
7.3
330
Not enough data
7.4
327
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1920
|
Verified
Not enough data
8.9
2068
|
Verified
Not enough data
8.4
1312
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Not enough data
Platform
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
8.2
112
|
Verified
8.6
1546
|
Verified
Not enough data
8.2
1140
|
Verified
Not enough data
8.0
1861
|
Verified
Not enough data
8.3
1960
|
Verified
Not enough data
Messenger
Not enough data
Feature Not Available
Not enough data
7.2
9
Not enough data
8.5
17
|
Verified
Not enough data
8.2
15
Channels
Not enough data
8.1
6
Not enough data
8.3
17
|
Verified
Not enough data
7.5
6
Not enough data
Feature Not Available
Not enough data
6.7
7
Customers
Not enough data
Feature Not Available
Not enough data
7.4
13
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
8.1
13
|
Verified
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Responses
Not enough data
8.2
17
Not enough data
8.1
16
Not enough data
8.3
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Platform
Not enough data
8.8
18
Not enough data
8.3
17
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Not enough data
8.0
16
Not enough data
7.9
18
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
434
Feature Not Available
8.3
380
7.8
25
8.3
372
Feature Not Available
8.4
308
8.0
17
Support Automation
8.4
389
7.9
28
8.4
410
Feature Not Available
8.2
373
8.0
26
8.2
314
7.8
15
Generative AI
7.4
209
7.7
5
7.4
206
7.3
5
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
584
|
Verified
8.6
120
|
Verified
8.7
601
|
Verified
8.2
124
|
Verified
8.7
495
|
Verified
8.2
57
8.5
199
Feature Not Available
8.2
202
8.5
35
|
Verified
Internal Use
8.1
1663
|
Verified
8.2
112
|
Verified
8.6
204
8.3
94
|
Verified
8.1
186
8.1
84
|
Verified
8.8
560
|
Verified
8.3
89
|
Verified
8.8
520
|
Verified
8.2
88
|
Verified
8.6
549
|
Verified
8.2
92
|
Verified
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.5
237
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Feature Not Available
9.3(won by default)
484
Feature Not Available
8.6(won by 0.5)
375
8.1
13
Channels
9.2(won by default)
480
Feature Not Available
8.7(won by 1.4)
420
7.3
14
8.8(won by 0.2)
381
8.6
27
8.5
341
8.6(won by 0.1)
7
8.2
55
8.3(won by 0.1)
20
Insight
8.6(won by 0.7)
383
7.9
14
8.7(won by 1.0)
171
7.7
16
8.6(won by default)
374
Feature Not Available
9.1(won by default)
447
Feature Not Available
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Lime Connect (formerly Userlike) are categorized as Conversational Support, Social Customer Service, and Live Chat
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Help Desk, Shared Inbox, Complaint Management, Customer Communications Management, and Customer Self-Service
Lime Connect (formerly Userlike) is categorized as Conversational Marketing, Chatbots, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Computer Software
7.7%
Marketing and Advertising
7.5%
Information Technology and Services
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
Can the response time be improved between the request and the receipt of the notification?
1 Comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
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