Compare Freshdesk and Lime Connect (formerly Userlike) 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Small-Business (79.6% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
€0.00
Freshdesk
Star Rating
(3,716)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansLime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Lime Connect. Users appreciate its structured ticket management and automation features, which streamline customer support tasks and reduce manual workload.
- Users say that Freshdesk's interface is clean and easy to navigate, making it less stressful for agents to handle multiple customer queries simultaneously. This is a notable advantage over Lime Connect, where users have mentioned a simpler UI but with fewer advanced features.
- According to verified reviews, Freshdesk's implementation process is praised for its quick onboarding, allowing new hires to become productive without extensive training. In contrast, while Lime Connect users have noted a smooth setup, they have not reported the same level of efficiency in getting new team members up to speed.
- Reviewers mention that Freshdesk offers robust customization options, enabling teams to adapt workflows to their specific needs. This flexibility is highlighted as a key strength, whereas Lime Connect, while effective, may not provide the same depth of customization that some users desire.
- Users highlight Freshdesk's superior support quality, with many noting the helpfulness of its customer service team. In comparison, Lime Connect users have not had as much interaction with support, which may indicate a lack of urgency in addressing issues or questions.
- G2 reviewers indicate that Freshdesk's extensive feature set, including ticket automation and SLA management, significantly enhances daily operations for support teams. Lime Connect, while offering useful features, may not match the comprehensive capabilities that Freshdesk provides, particularly for businesses looking to scale their customer support efforts.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
Free Trial
Freshdesk
Free Trial is available
Lime Connect (formerly Userlike)
Free Trial is available
Ratings
Meets Requirements
8.6
3,256
8.5
347
Ease of Use
8.9
3,278
8.7
348
Ease of Setup
8.6
2,335
8.8
261
Ease of Admin
8.7
2,198
8.5
266
Quality of Support
8.7
3,153
8.6
285
Has the product been a good partner in doing business?
8.8
2,121
8.6
235
Product Direction (% positive)
8.8
3,228
8.9
328
Features by Category
Ticket and Case Management
8.9
2238
|
Verified
Not enough data
8.8
2254
|
Verified
Not enough data
8.5
2179
|
Verified
Not enough data
8.5
2058
|
Verified
Not enough data
8.3
1807
|
Verified
Not enough data
8.5
2089
|
Verified
Not enough data
8.7
2018
|
Verified
Not enough data
8.3
1372
|
Verified
Not enough data
Generative AI
7.3
328
Not enough data
7.4
324
Not enough data
Agentic AI - Help Desk
7.1
58
Not enough data
6.8
56
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1925
|
Verified
Not enough data
8.9
2087
|
Verified
Not enough data
8.4
1313
|
Verified
Not enough data
8.0
1190
|
Verified
Not enough data
7.9
935
|
Verified
Not enough data
Platform
8.1
1156
|
Verified
Not enough data
8.1
1658
|
Verified
8.2
112
|
Verified
8.6
1548
|
Verified
Not enough data
8.3
1149
|
Verified
Not enough data
8.0
1875
|
Verified
Not enough data
8.3
1962
|
Verified
Not enough data
Messenger
Not enough data
Feature Not Available
Not enough data
7.2
9
Not enough data
8.5
17
|
Verified
Not enough data
8.2
15
Channels
Not enough data
8.1
6
Not enough data
8.3
17
|
Verified
Not enough data
7.5
6
Not enough data
Feature Not Available
Not enough data
6.7
7
Customers
Not enough data
Feature Not Available
Not enough data
7.4
13
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
8.1
13
|
Verified
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Not enough data
Design
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Not enough data
Generative AI
7.7
263
Not enough data
7.7
263
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Responses
Not enough data
8.2
17
Not enough data
8.1
16
Not enough data
8.3
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Platform
Not enough data
8.8
18
Not enough data
8.3
17
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Not enough data
8.0
16
Not enough data
7.9
18
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
432
Feature Not Available
8.3
378
7.8
25
8.3
371
Feature Not Available
8.4
307
8.0
17
Support Automation
8.4
388
7.9
28
8.4
408
Feature Not Available
8.3
373
8.0
26
8.2
314
7.8
15
Generative AI
7.4
207
7.7
5
7.4
203
7.3
5
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
584
|
Verified
8.6
120
|
Verified
8.7
600
|
Verified
8.2
124
|
Verified
8.7
494
|
Verified
8.2
57
8.5
199
Feature Not Available
8.2
202
8.5
35
|
Verified
Internal Use
8.1
1658
|
Verified
8.2
112
|
Verified
8.6
203
8.3
94
|
Verified
8.2
186
8.1
84
|
Verified
8.8
558
|
Verified
8.3
89
|
Verified
8.8
518
|
Verified
8.2
88
|
Verified
8.6
546
|
Verified
8.2
92
|
Verified
Generative AI
7.9
140
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
912
Not enough data
8.3
684
Not enough data
8.2
239
Not enough data
8.4
257
Not enough data
Self-Service Platform
8.5
253
Not enough data
8.7
261
Not enough data
8.0
222
Not enough data
8.5
238
Not enough data
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Feature Not Available
9.3(won by default)
484
Feature Not Available
8.6(won by 0.5)
371
8.1
13
Channels
9.2(won by default)
479
Feature Not Available
8.7(won by 1.4)
415
7.3
14
8.8(won by 0.2)
376
8.6
27
8.5
340
8.6(won by 0.1)
7
8.3(tied score)
58
8.3(tied score)
20
Insight
8.6(won by 0.7)
382
7.9
14
8.7(won by 1.0)
169
7.7
16
8.6(won by default)
373
Feature Not Available
9.1(won by default)
445
Feature Not Available
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Lime Connect (formerly Userlike) are categorized as Conversational Support, Social Customer Service, and Live Chat
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Help Desk, Shared Inbox, Complaint Management, Customer Communications Management, and Customer Self-Service
Lime Connect (formerly Userlike) is categorized as Conversational Marketing, Chatbots, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Computer Software
7.7%
Information Technology and Services
7.5%
Marketing and Advertising
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Can the response time be improved between the request and the receipt of the notification?
1 Comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
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