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Compare Freshdesk and Zoom Virtual Agent 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Mid-Market (76.2% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$ < 50,000 annual customer service requests
Freshdesk
Star Rating
(3,689)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansZoom Virtual Agent
Star Rating
(218)4.5 out of 5
Market Segments
Mid-Market (76.2% of reviews)
Pros & Cons
Entry-Level Pricing
$ < 50,000 annual customer service requests
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, with many praising its clean and intuitive interface. Users appreciate the ease of use, particularly highlighting features like the child ticket option that simplifies the escalation process by automatically duplicating information from parent tickets.
- Users say that Zoom Virtual Agent is effective for handling customer queries quickly, thanks to its automated responses for common questions. This capability allows businesses to reduce the need for constant human involvement, which can enhance efficiency in customer service.
- According to verified reviews, Freshdesk has a significant advantage in market presence, particularly among small businesses, with a majority of its users reporting satisfaction with its scalability as their ticket volume grows. This makes it a strong choice for companies looking to expand their support capabilities.
- Reviewers mention that while Zoom Virtual Agent offers excellent personalization functions and CRM integration, it may not be as robust in handling complex customer issues compared to Freshdesk. Users have noted that while it can route complex queries effectively, the overall depth of support may not match that of Freshdesk.
- Users highlight that Freshdesk's integration capabilities with tools like Genesys Cloud and Microsoft Teams enhance day-to-day operations, making it easier for teams to collaborate and manage customer issues efficiently. This integration is a key factor for many users when choosing a support platform.
- G2 reviewers indicate that while both platforms have strong support features, Zoom Virtual Agent scores higher in quality of support. Users appreciate the responsiveness and effectiveness of Zoom's support team, which can be crucial for businesses that rely heavily on customer service interactions.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Zoom Virtual Agent
Standard
$
< 50,000 annual customer service requests
Standard Features:
- Intelligent Self-Service Q&A
- Support for Images in Answers
- UI Config Manager
Free Trial
Freshdesk
Free Trial is available
Zoom Virtual Agent
Free Trial is available
Ratings
Meets Requirements
8.6
3,235
8.6
149
Ease of Use
8.9
3,257
8.7
149
Ease of Setup
8.6
2,317
8.5
105
Ease of Admin
8.7
2,179
8.6
98
Quality of Support
8.7
3,132
9.0
148
Has the product been a good partner in doing business?
8.8
2,102
9.4
100
Product Direction (% positive)
8.8
3,207
9.1
136
Features by Category
Ticket and Case Management
8.9
2236
|
Verified
Not enough data
8.8
2254
|
Verified
Not enough data
8.5
2166
|
Verified
Not enough data
8.5
2052
|
Verified
Not enough data
8.3
1809
|
Verified
Not enough data
8.5
2093
|
Verified
Not enough data
8.7
2018
|
Verified
Not enough data
8.3
1379
|
Verified
Not enough data
Generative AI
7.3
332
Not enough data
7.4
330
Not enough data
Agentic AI - Help Desk
7.1
61
Not enough data
7.0
61
Not enough data
7.3
61
Not enough data
Communication Channels
8.6
1929
|
Verified
Not enough data
8.9
2086
|
Verified
Not enough data
8.4
1321
|
Verified
Not enough data
8.0
1197
|
Verified
Not enough data
7.9
943
|
Verified
Not enough data
Platform
8.0
1162
|
Verified
Not enough data
8.1
1664
|
Verified
Not enough data
8.6
1550
|
Verified
Not enough data
8.2
1151
|
Verified
Not enough data
8.0
1877
|
Verified
Not enough data
8.3
1965
|
Verified
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
360
Not enough data
8.0
336
Not enough data
7.5
326
Not enough data
Design
8.2
333
Not enough data
7.8
337
Not enough data
8.3
357
Not enough data
8.3
346
Not enough data
8.4
335
Not enough data
Generative AI
7.7
266
Not enough data
7.8
266
Not enough data
Usability
8.8
268
Not enough data
8.7
264
Not enough data
8.8
258
Not enough data
Reporting
8.6
252
Not enough data
8.5
248
Not enough data
8.6
260
Not enough data
Generative AI
7.5
183
Not enough data
7.6
183
Not enough data
Responses
Not enough data
8.0
35
Not enough data
7.7
35
Not enough data
8.4
35
Not enough data
8.2
30
Not enough data
Feature Not Available
Platform
Not enough data
8.2
30
Not enough data
8.0
34
Not enough data
8.4
35
Not enough data
8.1
34
Not enough data
7.2
24
Not enough data
7.9
25
Not enough data
7.3
28
Generative AI
Not enough data
9.2
11
Not enough data
9.2
11
Conversational Platform
8.3
439
Not enough data
8.3
385
Not enough data
8.3
378
Not enough data
8.4
314
Not enough data
Support Automation
8.4
395
Not enough data
8.4
415
Not enough data
8.3
380
Not enough data
8.3
321
Not enough data
Generative AI
7.4
212
Not enough data
7.4
208
Not enough data
Generative AI
7.9
119
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
587
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
497
|
Verified
Not enough data
8.5
202
Not enough data
8.2
204
Not enough data
Internal Use
8.1
1664
|
Verified
Not enough data
8.6
206
Not enough data
8.2
188
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
8.7
5
Self-Service Experience
8.7
963
8.1
45
8.6
915
8.1
80
8.3
688
6.6
27
8.2
243
8.6
30
8.4
261
7.8
36
Self-Service Platform
8.5
257
8.4
44
8.6
266
8.1
42
8.0
226
7.8
44
8.5
241
7.9
36
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.9
18
Not enough data
8.0
19
Not enough data
7.9
21
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
166
Not enough data
9.3(won by default)
487
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
482
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
344
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
386
Not enough data
8.7(won by default)
173
Not enough data
8.6(won by default)
377
Not enough data
9.1(won by default)
449
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
9.3
10
Not enough data
9.0
8
Not enough data
8.9
9
Meeting Automation - AI Meeting Assistants
Not enough data
8.9
9
Not enough data
8.0
9
Not enough data
8.8
8
Meeting Insights - AI Meeting Assistants
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.8
10
Accessibility - AI Meeting Assistants
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Agentic AI - AI Meeting Assistants
Not enough data
9.4
8
Not enough data
8.3
8
Not enough data
8.8
7
Not enough data
8.3
8
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Zoom Virtual Agent are categorized as Customer Self-Service
Unique Categories
Zoom Virtual Agent is categorized as Chatbots, AI Meeting Assistants, AI Chatbots, and AI Writing Assistant
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Virtual Agent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.1%
Computer Software
19.8%
Retail
6.9%
Internet
6.9%
Health, Wellness and Fitness
5.4%
Consumer Services
5.4%
Other
55.4%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Does Solvvy offer a free trial?
1 Comment
Official Response from Zoom Virtual Agent
Yes, Solvvy provides a two-week free trial to help you determine if it's the right solution for you. Signing up is easy, just navigate to our Live Demo form:...Read more
How long does it take to implement Solvvy?
1 Comment
Official Response from Zoom Virtual Agent
Implementing Solvvy only takes 1 - 2 weeks.Read more
Who are Solvvy's customers?
1 Comment
Official Response from Zoom Virtual Agent
Solvvy has close to 100 customers ranging from small, large, to post-IPO businesses. To learn more about our customers, and hear their testimonials, you can...Read more
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