Freefor UNLIMITED agents
$19/ agent / month billed annually
$35/ agent / month billed annually
$49/ agent / month billed annually
$89/ agent / month billed annually
|Ease of Use|
|Ease of Setup|
|Ease of Admin|
|Quality of Support|
|Ease of Doing Business With|
|Product Direction (% positive)|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Marketing and Advertising
|Most Helpful Favorable Review|
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Solvvy provides right and to the point content from help articles according to users queries. I think it encourages users to find help through articles instead of submitting tickets immediately.
|Most Helpful Critical Review|
They do not offer a WYSIWYG editor globally.
We wish we could receive updates instantly and customize workflows more, but at least the workflow piece is coming soon.
|Ask Freshdesk a Question||Ask Solvvy a Question|