Compare Freshdesk vs Solvvy

See this
comparison of Freshdesk vs. Solvvy
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,150 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
 
Blossom
$19
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
Ease of Use
Ease of Use
8.8
9.3
Ease of Setup
Ease of Setup
8.6
8.9
Ease of Admin
Ease of Admin
8.7
9.2
Quality of Support
Quality of Support
8.9
9.4
Ease of Doing Business With
Ease of Doing Business With
8.8
9.7
Product Direction (% positive)
Product Direction (% positive)
8.7
10.0
Meets Requirements
Freshdesk
8.5
Solvvy
8.8
Ease of Use
Freshdesk
8.8
Solvvy
9.3
Ease of Setup
Freshdesk
8.6
Solvvy
8.9
Ease of Admin
Freshdesk
8.7
Solvvy
9.2
Quality of Support
Freshdesk
8.9
Solvvy
9.4
Ease of Doing Business With
Freshdesk
8.8
Solvvy
9.7
Product Direction (% positive)
Freshdesk
8.7
Solvvy
10.0

Features

Knowledge Share
Knowledge Base
Freshdesk
8.8
Solvvy
Not enough data available
Searchable Articles
Freshdesk
8.6
Solvvy
9.7
Community Forums
Freshdesk
8.4
Solvvy
Not enough data available
Interactive FAQs & Forums
Freshdesk
8.5
Solvvy
8.6
Interaction
Web Portals
Freshdesk
7.2
Solvvy
9.4
Forum to Reponse
Freshdesk
8.5
Solvvy
Not enough data available
Tickets and Tagging
Freshdesk
8.8
Solvvy
9.0
Live Chat
Freshdesk
8.8
Solvvy
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.6%
15.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.3%
85.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.1%
0%
Freshdesk
Small-Business
52.6%
Mid-Market
36.3%
Enterprise
11.1%
Solvvy
Small-Business
15.0%
Mid-Market
85.0%
Enterprise
0%

Reviewers' Industry

 
Information Technology and Services
19.7%
Internet
25.0%
 
Computer Software
13.3%
Computer Software
25.0%
 
Internet
5.6%
Retail
15.0%
 
Education Management
3.9%
Computer Networking
10.0%
 
Marketing and Advertising
3.2%
Media Production
5.0%
 
Other
54.3%
Other
20.0%
Freshdesk
Information Technology and Services
19.7%
Computer Software
13.3%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.3%
Solvvy
Internet
25.0%
Computer Software
25.0%
Retail
15.0%
Computer Networking
10.0%
Media Production
5.0%
Other
20.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 User

Solvvy provides right and to the point content from help articles according to users queries. I think it encourages users to find help through articles instead of submitting tickets immediately.

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Jordan P.
Administrator in Internet

We wish we could receive updates instantly and customize workflows more, but at least the workflow piece is coming soon.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Solvvy
Most Helpful Favorable Review
G2 User

Solvvy provides right and to the point content from help articles according to users queries. I think it encourages users to find help through articles instead of submitting tickets immediately.

Most Helpful Critical Review
Jordan P.
Administrator in Internet

We wish we could receive updates instantly and customize workflows more, but at least the workflow piece is coming soon.

Screenshots

 
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Videos

 
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Solvvy
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