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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Mid-Market (76.6% of reviews)
Entry-Level Pricing
$15.00 Per Month
$ < 50,000 annual customer service requests
Freshdesk
Star Rating
(3,610)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansZoom Virtual Agent
Star Rating
(215)4.5 out of 5
Market Segments
Mid-Market (76.6% of reviews)
Pros & Cons
Entry-Level Pricing
$ < 50,000 annual customer service requests
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in its ticket creation user experience, scoring an impressive 8.9, while Zoom Virtual Agent's ticket management features are less emphasized, leading to a lower user satisfaction in this area.
- Reviewers mention that Freshdesk's quality of support is rated at 8.8, which is slightly lower than Zoom Virtual Agent's 9.0, indicating that users find Zoom's support more responsive and helpful.
- G2 users highlight that Freshdesk offers a robust multi-channel coverage with a score of 8.4, particularly excelling in email and social channels, whereas Zoom Virtual Agent's multi-channel capabilities are perceived as less comprehensive.
- Users on G2 appreciate Freshdesk's ease of use, scoring 8.8, which is higher than Zoom Virtual Agent's 8.6, suggesting that Freshdesk provides a more intuitive interface for everyday users.
- Reviewers say that Freshdesk's automation features, particularly in ticket response automation, are rated at 8.5, while Zoom Virtual Agent's automation capabilities are seen as less effective, scoring lower in user satisfaction.
- Users report that Freshdesk's knowledge base functionality is rated at 8.7, which is higher than Zoom Virtual Agent's 8.0, indicating that Freshdesk provides a more comprehensive self-service experience for customers.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Zoom Virtual Agent
Standard
$
< 50,000 annual customer service requests
Standard Features:
- Intelligent Self-Service Q&A
- Support for Images in Answers
- UI Config Manager
Free Trial
Freshdesk
Free Trial is available
Zoom Virtual Agent
Free Trial is available
Ratings
Meets Requirements
8.6
3,175
8.6
148
Ease of Use
8.8
3,197
8.7
148
Ease of Setup
8.6
2,258
8.5
104
Ease of Admin
8.7
2,152
8.6
98
Quality of Support
8.7
3,074
9.0
147
Has the product been a good partner in doing business?
8.8
2,077
9.4
100
Product Direction (% positive)
8.8
3,150
9.0
135
Features by Category
Ticket and Case Management
8.9
2218
|
Verified
Not enough data
8.8
2226
|
Verified
Not enough data
8.5
2139
|
Verified
Not enough data
8.5
2033
|
Verified
Not enough data
8.3
1797
|
Verified
Not enough data
8.5
2085
|
Verified
Not enough data
8.7
2007
|
Verified
Not enough data
8.2
1371
|
Verified
Not enough data
Generative AI
7.3
330
Not enough data
7.4
327
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1920
|
Verified
Not enough data
8.9
2068
|
Verified
Not enough data
8.4
1312
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Not enough data
Platform
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
Not enough data
8.6
1546
|
Verified
Not enough data
8.2
1140
|
Verified
Not enough data
8.0
1861
|
Verified
Not enough data
8.3
1960
|
Verified
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Responses
Not enough data
7.9
34
Not enough data
7.7
34
Not enough data
8.4
34
Not enough data
8.2
29
Not enough data
Feature Not Available
Platform
Not enough data
8.3
29
Not enough data
8.0
33
Not enough data
8.4
34
Not enough data
8.2
33
Not enough data
7.2
23
Not enough data
7.8
24
Not enough data
7.3
27
Generative AI
Not enough data
9.3
10
Not enough data
9.3
10
Conversational Platform
8.3
434
Not enough data
8.3
380
Not enough data
8.3
372
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
584
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
495
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
Not enough data
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
8.7
5
Self-Service Experience
8.7
960
8.1
45
8.6
913
8.1
80
8.3
687
6.6
27
8.2
241
8.6
30
8.4
258
7.8
36
Self-Service Platform
8.5
254
8.4
44
8.6
261
8.1
42
8.0
221
7.8
44
8.5
237
7.9
36
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
341
Not enough data
8.2(won by default)
55
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
171
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
9.6
9
Not enough data
9.3
7
Not enough data
9.2
8
Meeting Automation - AI Meeting Assistants
Not enough data
8.9
9
Not enough data
8.1
8
Not enough data
8.8
8
Meeting Insights - AI Meeting Assistants
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
9.1
9
Accessibility - AI Meeting Assistants
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Agentic AI - AI Meeting Assistants
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Zoom Virtual Agent are categorized as Customer Self-Service
Unique Categories
Zoom Virtual Agent is categorized as Chatbots, AI Meeting Assistants, AI Chatbots, and AI Writing Assistant
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Virtual Agent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Computer Software
19.4%
Retail
7.0%
Internet
7.0%
Health, Wellness and Fitness
5.5%
Consumer Services
5.5%
Other
55.7%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Does Solvvy offer a free trial?
1 Comment
Official Response from Zoom Virtual Agent
Yes, Solvvy provides a two-week free trial to help you determine if it's the right solution for you. Signing up is easy, just navigate to our Live Demo form:...Read more
How long does it take to implement Solvvy?
1 Comment
Official Response from Zoom Virtual Agent
Implementing Solvvy only takes 1 - 2 weeks.Read more
Who are Solvvy's customers?
1 Comment
Official Response from Zoom Virtual Agent
Solvvy has close to 100 customers ranging from small, large, to post-IPO businesses. To learn more about our customers, and hear their testimonials, you can...Read more
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