1. [Home](https://www.g2.com/) 2. ... 3. [Chatbots Software](https://www.g2.com/categories/chatbots) 4. [Zoom Virtual Agent Discussions](https://www.g2.com/products/zoom-virtual-agent/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_797c36ca1fee53b669b02e05fdc725c3/zoom-virtual-agent.png "Product Avatar Image") ![Reward for good Zoom Virtual Agent reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37303/medal.svg "Reward for good Zoom Virtual Agent reviews") ](/products/zoom-virtual-agent/reviews) [ Zoom Virtual Agent ](/products/zoom-virtual-agent/reviews) (222)4.5/5 Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand context, reason through complex requests, and take action to resolve issues end to end. Natively connected to Zoom Contact Center, it enables seamless handoffs between virtual and live agents while powering connected workflows and insights through Zoom Quality Management —unifying every channel into a consistent customer journey and driving continuous optimization. Built on Zoom’s scalable, secure platform, it’s fast to deploy, easy to manage, and flexible enough to grow with your business—giving customers instant answers without waiting on live support, reducing customer effort, and driving long-term loyalty that creates measurable financial upside. Show More * * * ### 67.0 Nps Score Already have Zoom Virtual Agent? ### All Zoom Virtual Agent Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is Solvvy used for? ](/discussions/what-is-solvvy-used-for) What is Solvvy used for? [ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoom+Virtual+Agent+questions+and+get+answers+from+expert+users+in+our+Zoom+Virtual+Agent+Discussions+section.&title=Zoom+Virtual+Agent+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoom+Virtual+Agent+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoom+Virtual+Agent+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss%0aAsk+Zoom+Virtual+Agent+questions+and+get+answers+from+expert+users+in+our+Zoom+Virtual+Agent+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoom+Virtual+Agent+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss%0aAsk+Zoom+Virtual+Agent+questions+and+get+answers+from+expert+users+in+our+Zoom+Virtual+Agent+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 6 years ago More Options - [ # What is the best way to integrate Solvvy with conditional fields in Zendesk? ](/discussions/what-is-the-best-way-to-integrate-solvvy-with-conditional-fields-in-zendesk) We'd love to streamline our ticket form in order to have a better triage process, implementing Zendesk's conditional fields. However, we've not found Solvvy to play well with this feature and would love to learn more about how to make this happen. Conditional Fields + Solvvy = A better agent +... [Read more](/discussions/what-is-the-best-way-to-integrate-solvvy-with-conditional-fields-in-zendesk) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoom+Virtual+Agent+questions+and+get+answers+from+expert+users+in+our+Zoom+Virtual+Agent+Discussions+section.&title=Zoom+Virtual+Agent+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoom+Virtual+Agent+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoom+Virtual+Agent+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss%0aAsk+Zoom+Virtual+Agent+questions+and+get+answers+from+expert+users+in+our+Zoom+Virtual+Agent+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoom+Virtual+Agent+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss%0aAsk+Zoom+Virtual+Agent+questions+and+get+answers+from+expert+users+in+our+Zoom+Virtual+Agent+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 8 years ago More Options - [ # What business results does Solvvy deliver? ](/discussions/results-ce66dc8b-310b-4b6a-82d0-8012165556c0) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoom+Virtual+Agent+questions+and+get+answers+from+expert+users+in+our+Zoom+Virtual+Agent+Discussions+section.&title=Zoom+Virtual+Agent+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoom+Virtual+Agent+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoom+Virtual+Agent+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss%0aAsk+Zoom+Virtual+Agent+questions+and+get+answers+from+expert+users+in+our+Zoom+Virtual+Agent+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoom+Virtual+Agent+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss%0aAsk+Zoom+Virtual+Agent+questions+and+get+answers+from+expert+users+in+our+Zoom+Virtual+Agent+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 8 years ago More Options - [ # Who are Solvvy's customers? ](/discussions/customers-4afebff1-c044-4489-a23d-bd19e8f08803) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoom+Virtual+Agent+questions+and+get+answers+from+expert+users+in+our+Zoom+Virtual+Agent+Discussions+section.&title=Zoom+Virtual+Agent+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoom+Virtual+Agent+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoom+Virtual+Agent+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss%0aAsk+Zoom+Virtual+Agent+questions+and+get+answers+from+expert+users+in+our+Zoom+Virtual+Agent+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoom+Virtual+Agent+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss%0aAsk+Zoom+Virtual+Agent+questions+and+get+answers+from+expert+users+in+our+Zoom+Virtual+Agent+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 8 years ago More Options - [ # How long does it take to implement Solvvy? ](/discussions/implementation-1d536d54-d39b-4e9e-b50a-0bd3aceefea4) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoom+Virtual+Agent+questions+and+get+answers+from+expert+users+in+our+Zoom+Virtual+Agent+Discussions+section.&title=Zoom+Virtual+Agent+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoom+Virtual+Agent+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoom+Virtual+Agent+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss%0aAsk+Zoom+Virtual+Agent+questions+and+get+answers+from+expert+users+in+our+Zoom+Virtual+Agent+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoom+Virtual+Agent+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss%0aAsk+Zoom+Virtual+Agent+questions+and+get+answers+from+expert+users+in+our+Zoom+Virtual+Agent+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 8 years ago More Options - [ # Does Solvvy offer a free trial? ](/discussions/free-trial-f6ae7758-27c3-441e-8d27-352acb63af51) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoom+Virtual+Agent+questions+and+get+answers+from+expert+users+in+our+Zoom+Virtual+Agent+Discussions+section.&title=Zoom+Virtual+Agent+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoom+Virtual+Agent+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoom+Virtual+Agent+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoom-virtual-agent%2Fdiscuss%0aAsk+Zoom+Virtual+Agent+questions+and+get+answers+from+expert+users+in+our+Zoom+Virtual+Agent+Discussions+section.) 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