Zoom Virtual Agent Pricing Overview

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Free Trial

Standard

< 50,000 annual customer service requests

Standard Features:

Pro

< 500,000 annual customer service requests

"Standard" Features, plus:

Enterprise

$$$

500,000+ annual requests or complex requirements

"Pro" features, plus:

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

9 months

Average Discount

Perceived Cost

$$$$$

How much does Zoom Virtual Agent cost?

Data powered by BetterCloud.

Estimated Price

$$k - $$k

Per Year

Based on data from 7 purchases.

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Zoom Virtual Agent Pricing Reviews

(2)

Verified User in Computer Software

Mid-Market (51-1000 emp.)

2/18/2022

"Easily scalable workflows"

5/5

What do you like best about Zoom Virtual Agent?

The analytics, Explore, and Coaching options are industry-leading. I love being able to drill down into what queries customers are asking. We can automate workflows and use them within our scripts has been valuable. Review collected by and hosted on G2.com.

What do you dislike about Zoom Virtual Agent?

Customer intents can't (currently) be manually entered and need coordination with support or CSM. The cost is very high, and it gets difficult to justify the return, even with an increased evaluation of price per ticket. Review collected by and hosted on G2.com.

Srishti S.

Business Model Developer

Mid-Market (51-1000 emp.)

7/22/2025

Guest users or non-business users of the software, not included in G2 scores.

"Zoom Virtual Agent : A smarter way to handle Customer Support"

4.5/5

What do you like best about Zoom Virtual Agent?

The best thing about Zoom Virtual Agent, in my opinion, is that it minimizes waiting time by providing consumers with immediate access to the solutions to the most often asked issues. It's similar to having a trustworthy coworker who never took a vacation. Additionally, when you employ a live agent, you avoid repeating the same questions and nothing is lost in translation. It enhances the general client experience while reducing the volume or effort of support staff.Easy To use and access. Review collected by and hosted on G2.com.

What do you dislike about Zoom Virtual Agent?

It's setup cost something which should be reduce other wise perfect Review collected by and hosted on G2.com.

What problems is Zoom Virtual Agent solving and how is that benefiting you?

Zoom Virtual Agent is addressing the issue of high ticket volume and slow response times. Previously, our team was inundated with the same questions about order status, resetting passwords, or basic troubleshooting. The virtual agent now does those immediately, which saves our agents a crapload of time, and customers get a faster resolution. It’s made our team work more effectively and reduced turnaround times, which has definitely reflected in customer satisfaction Review collected by and hosted on G2.com.