Top 10 Zoom Virtual Agent Alternatives & Competitors

(215)4.5 out of 5

If you are considering Zoom Virtual Agent, you may also want to investigate similar alternatives or competitors to find the best solution. Chatbots Software is a widely used technology, and many people are seeking popular, easily administered software solutions with customization, control, and route to human. Other important factors to consider when researching alternatives to Zoom Virtual Agent include content. The best overall Zoom Virtual Agent alternative is Ada. Other similar apps like Zoom Virtual Agent are Zendesk for Customer Service - AC, Fin by Intercom, Drift, and Helpshift. Zoom Virtual Agent alternatives can be found in Chatbots Software but may also be in Help Desk Software or AI Customer Support Agents Software.

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Best Paid & Free Alternatives to Zoom Virtual Agent

Ada
Zendesk for Customer Service - AC
Fin by Intercom
Drift
Helpshift
FreshChat
Freshdesk
LiveAgent

Top 10 Alternatives to Zoom Virtual Agent Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Zoom Virtual Agent stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Consumer Services, and Consumer Goods, and find the best product for your business.

Product Description

Reviewers say compared to Zoom Virtual Agent, Ada is:

Slower to reach roi

Better at support

More usable

Categories in common with Zoom Virtual Agent:

Chatbots

Customer Self-Service

AI Chatbots

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,664)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Reviewers say compared to Zoom Virtual Agent, Zendesk for Customer Service - AC is:

Slower to reach roi

More expensive

Categories in common with Zoom Virtual Agent:

Chatbots

Customer Self-Service

Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Reviewers say compared to Zoom Virtual Agent, Fin by Intercom is:

Slower to reach roi

More expensive

More usable

Categories in common with Zoom Virtual Agent:

Chatbots

Customer Self-Service

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