# Top 10 Zoom Virtual Agent Alternatives & Competitors **Average Rating:** 4.5/5 **Total Number of Reviews:** 225 The Chatbots Software solutions below are the most common alternatives that users and reviewers compare with Zoom Virtual Agent. Chatbots Software is a widely used technology, and many people are seeking easily administered, powerful software solutions with drip sequences, ai text generation, and analytics. Other important factors to consider when researching alternatives to Zoom Virtual Agent include ease of use and reliability. The best overall Zoom Virtual Agent alternative is Ada. Other similar apps like Zoom Virtual Agent are Zendesk for Customer Service, Fin, Drift, and Helpshift. Zoom Virtual Agent alternatives can be found in [Chatbots Software](https://www.g2.com/categories/chatbots) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to Zoom Virtual Agent - [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Drift](https://www.g2.com/products/drift/reviews) - [Helpshift](https://www.g2.com/products/helpshift/reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Top 10 Alternatives to Zoom Virtual Agent Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Zoom Virtual Agent stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Consumer Services, and Information Technology and Services, and find the best product for your business. ### 1. [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) By ADA SUPPORT, INC. **Average Rating:** 4.6/5 **Total Reviews:** 173 Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016. Reviewers say compared to Zoom Virtual Agent, Ada is: - Slower to reach roi - Better at support - More usable Categories in common with Zoom Virtual Agent: [AI Chatbots](https://www.g2.com/categories/ai-chatbots), [Chatbots](https://www.g2.com/categories/chatbots), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) **Compare:** [Zoom Virtual Agent vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-zoom-virtual-agent) **Compare Ada with other alternatives:** - [Ada vs Zendesk for Customer Service](https://www.g2.com/compare/ada-support-inc-ada-vs-zendesk-for-customer-service) - [Ada vs Fin](https://www.g2.com/compare/ada-support-inc-ada-vs-fin) - [Ada vs Drift](https://www.g2.com/compare/ada-support-inc-ada-vs-drift) - [Ada vs Helpshift](https://www.g2.com/compare/ada-support-inc-ada-vs-helpshift) - [Ada vs FreshChat](https://www.g2.com/compare/ada-support-inc-ada-vs-freshworks-freshchat) - [Ada vs Freshdesk](https://www.g2.com/compare/ada-support-inc-ada-vs-freshdesk) - [Ada vs LiveAgent](https://www.g2.com/compare/ada-support-inc-ada-vs-liveagent) - [Ada vs HubSpot Service Hub](https://www.g2.com/compare/ada-support-inc-ada-vs-hubspot-service-hub) - [Ada vs Zoho Desk](https://www.g2.com/compare/ada-support-inc-ada-vs-zoho-desk) ### 2. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 6,983 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Zoom Virtual Agent, Zendesk for Customer Service is: - Slower to reach roi - More expensive - Better at meeting requirements Categories in common with Zoom Virtual Agent: [Chatbots](https://www.g2.com/categories/chatbots), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) **Compare:** [Zoom Virtual Agent vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoom-virtual-agent) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Drift](https://www.g2.com/compare/drift-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Helpshift](https://www.g2.com/compare/helpshift-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs FreshChat](https://www.g2.com/compare/freshworks-freshchat-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) ### 3. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,872 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Reviewers say compared to Zoom Virtual Agent, Fin is: - Slower to reach roi - More expensive - More usable Categories in common with Zoom Virtual Agent: [Chatbots](https://www.g2.com/categories/chatbots), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) **Compare:** [Zoom Virtual Agent vs Fin](https://www.g2.com/compare/fin-vs-zoom-virtual-agent) **Compare Fin with other alternatives:** - [Fin vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-fin) - [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Fin vs Drift](https://www.g2.com/compare/drift-vs-fin) - [Fin vs Helpshift](https://www.g2.com/compare/fin-vs-helpshift) - [Fin vs FreshChat](https://www.g2.com/compare/fin-vs-freshworks-freshchat) - [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk) - [Fin vs LiveAgent](https://www.g2.com/compare/fin-vs-liveagent) - [Fin vs HubSpot Service Hub](https://www.g2.com/compare/fin-vs-hubspot-service-hub) - [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk) ### 4. [Drift](https://www.g2.com/products/drift/reviews) By Salesloft **Average Rating:** 4.4/5 **Total Reviews:** 1,256 Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions. Reviewers say compared to Zoom Virtual Agent, Drift is: - Slower to reach roi - Better at meeting requirements Categories in common with Zoom Virtual Agent: [Chatbots](https://www.g2.com/categories/chatbots), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Zoom Virtual Agent vs Drift](https://www.g2.com/compare/drift-vs-zoom-virtual-agent) **Compare Drift with other alternatives:** - [Drift vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-drift) - [Drift vs Zendesk for Customer Service](https://www.g2.com/compare/drift-vs-zendesk-for-customer-service) - [Drift vs Fin](https://www.g2.com/compare/drift-vs-fin) - [Drift vs Helpshift](https://www.g2.com/compare/drift-vs-helpshift) - [Drift vs FreshChat](https://www.g2.com/compare/drift-vs-freshworks-freshchat) - [Drift vs Freshdesk](https://www.g2.com/compare/drift-vs-freshdesk) - [Drift vs LiveAgent](https://www.g2.com/compare/drift-vs-liveagent) - [Drift vs HubSpot Service Hub](https://www.g2.com/compare/drift-vs-hubspot-service-hub) - [Drift vs Zoho Desk](https://www.g2.com/compare/drift-vs-zoho-desk) ### 5. [Helpshift](https://www.g2.com/products/helpshift/reviews) By Keywords Studios **Average Rating:** 4.3/5 **Total Reviews:** 381 Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers. Reviewers say compared to Zoom Virtual Agent, Helpshift is: - Slower to reach roi - More usable - Better at meeting requirements Categories in common with Zoom Virtual Agent: [Chatbots](https://www.g2.com/categories/chatbots), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) **Compare:** [Zoom Virtual Agent vs Helpshift](https://www.g2.com/compare/helpshift-vs-zoom-virtual-agent) **Compare Helpshift with other alternatives:** - [Helpshift vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-helpshift) - [Helpshift vs Zendesk for Customer Service](https://www.g2.com/compare/helpshift-vs-zendesk-for-customer-service) - [Helpshift vs Fin](https://www.g2.com/compare/fin-vs-helpshift) - [Helpshift vs Drift](https://www.g2.com/compare/drift-vs-helpshift) - [Helpshift vs FreshChat](https://www.g2.com/compare/freshworks-freshchat-vs-helpshift) - [Helpshift vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-helpshift) - [Helpshift vs LiveAgent](https://www.g2.com/compare/helpshift-vs-liveagent) - [Helpshift vs HubSpot Service Hub](https://www.g2.com/compare/helpshift-vs-hubspot-service-hub) - [Helpshift vs Zoho Desk](https://www.g2.com/compare/helpshift-vs-zoho-desk) ### 6. [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 499 Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. Reviewers say compared to Zoom Virtual Agent, FreshChat is: - Slower to reach roi - More usable - Easier to admin Categories in common with Zoom Virtual Agent: [Chatbots](https://www.g2.com/categories/chatbots), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) **Compare:** [Zoom Virtual Agent vs FreshChat](https://www.g2.com/compare/freshworks-freshchat-vs-zoom-virtual-agent) **Compare FreshChat with other alternatives:** - [FreshChat vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-freshworks-freshchat) - [FreshChat vs Zendesk for Customer Service](https://www.g2.com/compare/freshworks-freshchat-vs-zendesk-for-customer-service) - [FreshChat vs Fin](https://www.g2.com/compare/fin-vs-freshworks-freshchat) - [FreshChat vs Drift](https://www.g2.com/compare/drift-vs-freshworks-freshchat) - [FreshChat vs Helpshift](https://www.g2.com/compare/freshworks-freshchat-vs-helpshift) - [FreshChat vs Freshdesk](https://www.g2.com/compare/freshworks-freshchat-vs-freshdesk) - [FreshChat vs LiveAgent](https://www.g2.com/compare/freshworks-freshchat-vs-liveagent) - [FreshChat vs HubSpot Service Hub](https://www.g2.com/compare/freshworks-freshchat-vs-hubspot-service-hub) - [FreshChat vs Zoho Desk](https://www.g2.com/compare/freshworks-freshchat-vs-zoho-desk) ### 7. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,749 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Reviewers say compared to Zoom Virtual Agent, Freshdesk is: - Slower to reach roi - More usable - Easier to set up Categories in common with Zoom Virtual Agent: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) **Compare:** [Zoom Virtual Agent vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoom-virtual-agent) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-freshdesk) - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk) - [Freshdesk vs Drift](https://www.g2.com/compare/drift-vs-freshdesk) - [Freshdesk vs Helpshift](https://www.g2.com/compare/freshdesk-vs-helpshift) - [Freshdesk vs FreshChat](https://www.g2.com/compare/freshworks-freshchat-vs-freshdesk) - [Freshdesk vs LiveAgent](https://www.g2.com/compare/freshdesk-vs-liveagent) - [Freshdesk vs HubSpot Service Hub](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) ### 8. [LiveAgent](https://www.g2.com/products/liveagent/reviews) By QualityUnit **Average Rating:** 4.5/5 **Total Reviews:** 1,538 LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide. Reviewers say compared to Zoom Virtual Agent, LiveAgent is: - Slower to reach roi - Better at meeting requirements - Easier to admin Categories in common with Zoom Virtual Agent: [Chatbots](https://www.g2.com/categories/chatbots), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) **Compare:** [Zoom Virtual Agent vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zoom-virtual-agent) **Compare LiveAgent with other alternatives:** - [LiveAgent vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-liveagent) - [LiveAgent vs Zendesk for Customer Service](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service) - [LiveAgent vs Fin](https://www.g2.com/compare/fin-vs-liveagent) - [LiveAgent vs Drift](https://www.g2.com/compare/drift-vs-liveagent) - [LiveAgent vs Helpshift](https://www.g2.com/compare/helpshift-vs-liveagent) - [LiveAgent vs FreshChat](https://www.g2.com/compare/freshworks-freshchat-vs-liveagent) - [LiveAgent vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-liveagent) - [LiveAgent vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-liveagent) - [LiveAgent vs Zoho Desk](https://www.g2.com/compare/liveagent-vs-zoho-desk) ### 9. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 2,915 Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Reviewers say compared to Zoom Virtual Agent, HubSpot Service Hub is: - Slower to reach roi - More expensive Categories in common with Zoom Virtual Agent: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) **Compare:** [Zoom Virtual Agent vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zoom-virtual-agent) **Compare HubSpot Service Hub with other alternatives:** - [HubSpot Service Hub vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-hubspot-service-hub) - [HubSpot Service Hub vs Zendesk for Customer Service](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [HubSpot Service Hub vs Fin](https://www.g2.com/compare/fin-vs-hubspot-service-hub) - [HubSpot Service Hub vs Drift](https://www.g2.com/compare/drift-vs-hubspot-service-hub) - [HubSpot Service Hub vs Helpshift](https://www.g2.com/compare/helpshift-vs-hubspot-service-hub) - [HubSpot Service Hub vs FreshChat](https://www.g2.com/compare/freshworks-freshchat-vs-hubspot-service-hub) - [HubSpot Service Hub vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [HubSpot Service Hub vs LiveAgent](https://www.g2.com/compare/hubspot-service-hub-vs-liveagent) - [HubSpot Service Hub vs Zoho Desk](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk) ### 10. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,690 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Reviewers say compared to Zoom Virtual Agent, Zoho Desk is: - Slower to reach roi - Better at meeting requirements Categories in common with Zoom Virtual Agent: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) **Compare:** [Zoom Virtual Agent vs Zoho Desk](https://www.g2.com/compare/zoho-desk-vs-zoom-virtual-agent) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-zoho-desk) - [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk) - [Zoho Desk vs Drift](https://www.g2.com/compare/drift-vs-zoho-desk) - [Zoho Desk vs Helpshift](https://www.g2.com/compare/helpshift-vs-zoho-desk) - [Zoho Desk vs FreshChat](https://www.g2.com/compare/freshworks-freshchat-vs-zoho-desk) - [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Zoho Desk vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zoho-desk) - [Zoho Desk vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk) ## Explore Articles - [What is the top-rated visitor management system for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-visitor-management-system-for-enterprises) - [Accounting Firms in Chicago](https://www.g2.com/categories/accounting-firms/locations/chicago-il-us) - [What platform provides analytics on alert resolution times?](https://www.g2.com/discussions/what-platform-provides-analytics-on-alert-resolution-times) - [What is the best QMS for medical device manufacturers?](https://www.g2.com/discussions/what-is-the-best-qms-for-medical-device-manufacturers) - [best fp&a software](https://www.g2.com/discussions/what-s-the-best-fp-a-software-in-2025) - [Highly recommended loyalty software for increasing repeat business](https://www.g2.com/discussions/highly-recommended-loyalty-software-for-increasing-repeat-business) ## Spotlight Categories - [Business Process Management Software](https://www.g2.com/categories/business-process-management) - [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) - [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)