Top 10 Zoom Virtual Agent Alternatives & Competitors

Top 10 Alternatives to Zoom Virtual Agent Recently Reviewed By G2 Community

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Ada
By ADA SUPPORT, INC.
4.6/5
(169)
Product Description
Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016.
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Reviewers say compared to Zoom Virtual Agent, Ada is:
Slower to reach roi
Better at support
More usable
Categories in common with Zoom Virtual Agent:
Chatbots
Customer Self-Service
AI Chatbots

Zendesk for Customer Service
By Zendesk
4.3/5
(6,694)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Zoom Virtual Agent, Zendesk for Customer Service is:
Slower to reach roi
More expensive
Categories in common with Zoom Virtual Agent:
Chatbots
Customer Self-Service

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,762)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Zoom Virtual Agent, Fin by Intercom is:
Slower to reach roi
More expensive
More usable
Categories in common with Zoom Virtual Agent:
Chatbots
Customer Self-Service
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Helpshift
By Helpshift
4.3/5
(381)
Product Description
Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.
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Reviewers say compared to Zoom Virtual Agent, Helpshift is:
Slower to reach roi
More usable
More expensive
Categories in common with Zoom Virtual Agent:
Chatbots
Customer Self-Service

FreshChat
By Freshworks
4.4/5
(491)
Product Description
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
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Reviewers say compared to Zoom Virtual Agent, FreshChat is:
Slower to reach roi
More usable
Easier to admin
Categories in common with Zoom Virtual Agent:
Chatbots
Customer Self-Service

Freshdesk
By Freshworks
4.4/5
(3,678)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Zoom Virtual Agent, Freshdesk is:
Slower to reach roi
More usable
Easier to admin
Categories in common with Zoom Virtual Agent:
Customer Self-Service

LiveAgent
By QualityUnit
4.5/5
(1,531)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to Zoom Virtual Agent, LiveAgent is:
Slower to reach roi
Easier to admin
Better at meeting requirements
Categories in common with Zoom Virtual Agent:
Chatbots
Customer Self-Service

Appy Pie
By Appy Pie LLP
4.7/5
(1,388)
Product Description
Appy Pie allows users with no programming skills, to create an app for Windows 8 Phone, Android & iPhone applications for mobiles and smartphones; and publish to Google Play & iTunes.
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Reviewers say compared to Zoom Virtual Agent, Appy Pie is:
Slower to reach roi
Easier to admin
More usable
Categories in common with Zoom Virtual Agent:
Chatbots
Customer Self-Service

Zoho Desk
By Zoho
4.4/5
(7,308)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to Zoom Virtual Agent, Zoho Desk is:
Slower to reach roi
Better at meeting requirements
Categories in common with Zoom Virtual Agent:
Customer Self-Service

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