Compare Freshdesk and SALESmanago 
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (55.4% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Contact Us 999 Database size and the features required Per Month
Freshdesk
Star Rating
(3,719)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSALESmanago
Star Rating
(318)4.4 out of 5
Market Segments
Small-Business (55.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 999 Database size and the features required Per Month
Learn more about SALESmanagoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in providing a structured and efficient ticket management system. Users appreciate the automation features that significantly reduce manual work for customer support, making it easier to handle multiple customer queries simultaneously.
- Users say that SALESmanago offers impressive flexibility in its automation workflows. Reviewers highlight the platform's ability to track user behavior in real-time and dynamically segment contacts, which has notably improved their campaign performance.
- According to verified reviews, Freshdesk is praised for its user-friendly interface and ease of onboarding. New hires can quickly adapt without extensive training, which is a significant advantage for teams looking to streamline their support processes.
- Reviewers mention that while SALESmanago provides robust marketing automation capabilities, some users have faced challenges with SMS integration and limited support for certain features. This can impact the overall user experience, especially for those relying heavily on these functionalities.
- G2 reviewers highlight that Freshdesk's customization options allow teams to tailor workflows to their specific needs, enhancing overall efficiency. This adaptability is a key factor for businesses looking to centralize communication and improve support operations.
- Users report that while both platforms have strong support ratings, Freshdesk's quality of support is slightly lower than SALESmanago's. However, Freshdesk still maintains a solid reputation for being a reliable partner in business, which is crucial for ongoing customer support needs.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
SALESmanago
Customised package
Contact Us
999 Database size and the features required Per Month
Every business is different. That’s why our pricing is too. Every SALESmanago customer gets a fully customised package to fit their goals.
The onboarding process is free for everyone.
- Audiences
- Website Experience
- Recommendations
Free Trial
Freshdesk
Free Trial is available
SALESmanago
Free Trial is available
Ratings
Meets Requirements
8.6
3,259
8.5
235
Ease of Use
8.9
3,281
8.0
240
Ease of Setup
8.6
2,338
7.8
172
Ease of Admin
8.7
2,198
8.4
159
Quality of Support
8.7
3,156
9.0
239
Has the product been a good partner in doing business?
8.8
2,121
8.9
159
Product Direction (% positive)
8.8
3,231
8.5
228
Features by Category
Email Marketing
Not enough data
8.8
169
|
Verified
Not enough data
8.9
150
|
Verified
Not enough data
8.6
149
|
Verified
Not enough data
8.9
147
|
Verified
Online Marketing
Not enough data
8.0
128
|
Verified
Not enough data
8.2
126
|
Verified
Not enough data
8.5
116
|
Verified
Not enough data
8.2
115
|
Verified
Not enough data
8.3
58
|
Verified
Lead Management
Not enough data
8.5
124
|
Verified
Not enough data
8.3
123
|
Verified
Not enough data
8.6
142
|
Verified
Not enough data
8.6
128
|
Verified
Not enough data
8.4
122
|
Verified
Not enough data
8.4
126
|
Verified
Not enough data
8.3
116
|
Verified
Not enough data
8.4
114
|
Verified
Campaign Management
Not enough data
8.2
91
|
Verified
Not enough data
8.3
86
|
Verified
Not enough data
8.1
79
|
Verified
Not enough data
7.9
42
Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
75
|
Verified
Reporting & Analytics
Not enough data
8.4
142
|
Verified
Not enough data
8.3
125
|
Verified
Not enough data
8.4
63
|
Verified
Not enough data
8.0
110
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
8.1
109
|
Verified
Not enough data
8.4
107
|
Verified
Not enough data
8.5
109
|
Verified
Not enough data
8.2
90
|
Verified
Not enough data
8.1
42
Not enough data
8.3
100
|
Verified
Not enough data
7.7
41
Agentic AI - Marketing Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Integration
Not enough data
8.4
110
|
Verified
Not enough data
8.3
104
|
Verified
Not enough data
8.4
83
|
Verified
Ticket and Case Management
8.9
2239
|
Verified
Not enough data
8.8
2256
|
Verified
Not enough data
8.5
2181
|
Verified
Not enough data
8.5
2060
|
Verified
Not enough data
8.3
1808
|
Verified
Not enough data
8.5
2090
|
Verified
Not enough data
8.7
2018
|
Verified
Not enough data
8.3
1373
|
Verified
Not enough data
Generative AI
7.3
328
Not enough data
7.4
324
Not enough data
Agentic AI - Help Desk
7.1
58
Not enough data
6.8
57
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1925
|
Verified
Not enough data
8.9
2087
|
Verified
Not enough data
8.4
1313
|
Verified
Not enough data
8.0
1190
|
Verified
Not enough data
7.9
935
|
Verified
Not enough data
Platform
8.1
1156
|
Verified
Not enough data
8.1
1658
|
Verified
8.7
30
|
Verified
8.6
1548
|
Verified
Not enough data
8.3
1149
|
Verified
Not enough data
8.0
1875
|
Verified
Not enough data
8.3
1962
|
Verified
Not enough data
Lead Intelligence
Not enough data
8.4
35
|
Verified
Not enough data
8.6
38
Not enough data
8.8
40
Lead Management
Not enough data
8.6
47
Not enough data
8.3
41
Not enough data
8.3
43
Marketing Campaigns
Not enough data
8.7
36
Not enough data
8.3
35
Not enough data
8.5
31
Not enough data
8.5
34
|
Verified
Not enough data
8.8
37
Campaign Execution
Not enough data
8.8
40
Not enough data
8.5
36
Not enough data
8.6
33
Not enough data
9.4
27
Agentic AI - Account Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
8.9
43
Not enough data
9.0
44
Not enough data
8.7
42
Not enough data
8.8
47
Not enough data
8.6
42
Analytics
Not enough data
8.9
40
Not enough data
9.0
37
Optimization
Not enough data
8.4
38
Not enough data
8.9
47
Not enough data
8.6
44
Not enough data
8.8
46
Agentic AI - Push Notification
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Channels
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Not enough data
Design
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Not enough data
Generative AI
7.7
263
Not enough data
7.7
263
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Data Sourcing
Not enough data
8.4
32
|
Verified
Not enough data
8.6
31
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
31
|
Verified
Intelligence
Not enough data
8.1
35
|
Verified
Not enough data
8.2
28
|
Verified
Not enough data
8.4
33
|
Verified
Content & Collaboration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Social Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Social Media Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Computing
Not enough data
7.9
12
Not enough data
7.2
15
Not enough data
7.3
15
Experimental Design
Not enough data
7.6
14
Not enough data
7.3
13
Not enough data
7.4
12
Analytics
Not enough data
8.1
16
Not enough data
Feature Not Available
Agentic AI - A/B Testing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
7.8
116
Not enough data
7.9
114
Feature Not Available
7.6
113
Feature Not Available
Communication
8.8
584
|
Verified
9.1
31
|
Verified
8.7
600
|
Verified
9.0
30
|
Verified
8.7
494
|
Verified
9.2
30
|
Verified
8.5
199
8.9
19
8.2
202
8.8
13
Internal Use
8.1
1658
|
Verified
8.7
30
|
Verified
8.6
203
9.0
24
|
Verified
8.2
186
8.9
25
|
Verified
8.8
558
|
Verified
8.9
25
8.8
518
|
Verified
9.0
24
|
Verified
8.6
546
|
Verified
9.0
27
|
Verified
Generative AI
7.9
140
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
912
Not enough data
8.3
684
Not enough data
8.2
239
Not enough data
8.4
257
Not enough data
Self-Service Platform
8.5
253
Not enough data
8.7
261
Not enough data
8.0
222
Not enough data
8.5
238
Not enough data
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2
79
Not enough data
8.0
79
Not enough data
Process
8.6
162
Not enough data
9.3
484
Not enough data
8.6
371
Not enough data
Channels
9.2
479
Not enough data
8.7
415
Not enough data
8.8
376
Not enough data
8.5
340
Not enough data
8.3
58
Not enough data
Insight
8.6
382
Not enough data
8.7
169
Not enough data
8.6
373
Not enough data
9.1
445
Not enough data
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
Agentic AI - Personalization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Marketing Operations
Not enough data
8.7
38
|
Verified
Not enough data
8.7
46
|
Verified
Not enough data
8.8
41
|
Verified
Not enough data
9.1
40
|
Verified
Not enough data
8.9
19
|
Verified
Not enough data
Feature Not Available
Campaign Activity
Not enough data
8.9
46
|
Verified
Not enough data
8.8
49
|
Verified
Not enough data
9.1
32
|
Verified
Not enough data
9.0
35
|
Verified
Not enough data
9.0
33
|
Verified
Not enough data
8.8
24
|
Verified
Agentic AI - Marketing Analytics
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and SALESmanago are categorized as Live Chat
Unique Categories
SALESmanago is categorized as Customer Data Platform (CDP), Marketing Automation, Personalization, Marketing Analytics, Account Data Management, A/B Testing, Social Media Management, and Push Notification
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SALESmanago
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Marketing and Advertising
13.3%
Retail
7.7%
Cosmetics
7.0%
Apparel & Fashion
5.6%
Information Technology and Services
3.9%
Other
62.5%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
SALESmanago has no discussions with answers
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