# Freshdesk vs respond.io Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in ticket management, with users highlighting its structured and efficient approach. The automation features significantly reduce manual work for customer support, making it easier for teams to handle multiple customer queries simultaneously.
- **Users say** that respond.io shines in centralizing conversations, allowing all interactions to be managed in one application. This feature helps users organize leads effectively and maintain a streamlined communication process, which is particularly beneficial for sales teams.
- **Reviewers mention** that Freshdesk is user-friendly, with many noting that new hires can quickly adapt without extensive training. The clean interface and easy navigation contribute to a less stressful daily support experience, which is a significant advantage for busy support teams.
- **According to verified reviews** , respond.io is praised for its ease of use, not just for administrators but also for sales personnel. Users appreciate the AI prompts that enhance their workflow, making it a valuable tool for managing customer interactions.
- **G2 reviewers highlight** that Freshdesk offers better overall satisfaction, reflected in its higher G2 Score. Users appreciate the transparency in pricing and the ability to integrate seamlessly with existing systems, which adds to its appeal for small businesses.
- **Users report** that while respond.io has strong features for organizing conversations, it may not match the comprehensive ticketing capabilities of Freshdesk. Some users feel that Freshdesk's automation and SLA management features provide a more robust solution for customer support needs.



| | Freshdesk | respond.io | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 3,739 | 490 | 
| **Largest Market Segment** | Small-Business (48.7% of reviews) | Small-Business (75.2% of reviews) | 
| **Entry Level Price** | $19.00 1 User per month billed annually Per Month | Starting at $99.00 Per Month | 

---
## Top Pros & Cons

### Freshdesk

Pros:
- Ease of Use (352 reviews)
- Features (237 reviews)

Cons:
- Missing Features (115 reviews)
- Ticketing Issues (93 reviews)

### respond.io

Pros:
- Ease of Use (98 reviews)
- Customer Support (51 reviews)

Cons:
- Missing Features (18 reviews)
- Messaging Issues (15 reviews)

---
## Ratings Comparison
| Rating | Freshdesk | respond.io | 
|---|---|---|
  | **Meets Requirements** | 8.6 (3274 reviews) | 9.1 (272 reviews) | 
  | **Ease of Use** | 8.9 (3296 reviews) | 9.3 (401 reviews) | 
  | **Ease of Setup** | 8.6 (2352 reviews) | 9.0 (293 reviews) | 
  | **Ease of Admin** | 8.7 (2199 reviews) | 9.2 (170 reviews) | 
  | **Quality of Support** | 8.7 (3172 reviews) | 9.3 (259 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (2122 reviews) | 9.3 (172 reviews) | 
  | **Product Direction (% positive)** | 8.8 (3242 reviews) | 9.6 (264 reviews) | 

---
## Pricing

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

### respond.io

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $99.00 Per Month

Key Features:
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App

[Browse all 4 editions](https://www.g2.com/products/respond-io/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 2583 |
| **respond.io** | N/A | N/A |

#### Ticket and Case Management

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Ticket creation user experience** | 8.9 (2247 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.8 (2260 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.5 (2188 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.5 (2065 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.3 (1808 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.5 (2092 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.7 (2024 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.3 (1376 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **AI Text Generation** | 7.3 (329 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (325 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (57 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.8 (56 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (57 reviews) | Not enough data | 

#### Communication Channels

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Customer Portal** | 8.6 (1925 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.9 (2089 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.4 (1315 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.0 (1190 reviews) ✓ Verified | Not enough data | 
| **Voice** | 7.9 (935 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Mobile User Support** | 8.1 (1158 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.1 (1660 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.6 (1548 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.3 (1153 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.0 (1877 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.3 (1964 reviews) ✓ Verified | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.0/10 | 403 |
| **respond.io** | 9.0/10 | 182 |

#### Channels

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Multi-Channel Coverage** | 8.4 (357 reviews) | 9.3 (168 reviews) | 
| **Open Listening** | 8.0 (333 reviews) | 9.0 (147 reviews) | 
| **Physical Media** | 7.5 (322 reviews) | Feature Not Available | 

#### Design

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Communications Strategy Development** | 8.2 (331 reviews) | 9.0 (149 reviews) | 
| **Create Content** | 7.8 (334 reviews) | Feature Not Available | 
| **Personalization** | 8.3 (356 reviews) | 9.0 (151 reviews) | 
| **Inbound Identification** | 8.3 (344 reviews) | 9.0 (154 reviews) | 
| **Regulatory Compliance** | 8.4 (331 reviews) | 8.9 (145 reviews) | 

#### Generative AI

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **AI Text Generation** | 7.7 (262 reviews) | Feature Not Available | 
| **AI Text Summarization** | 7.7 (262 reviews) | 8.5 (119 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 294 |
| **respond.io** | N/A | N/A |

#### Usability

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **All-Employee Access** | 8.8 (264 reviews) | Not enough data | 
| **Supporting Documents** | 8.7 (260 reviews) | Not enough data | 
| **Two-Way Communication** | 8.8 (251 reviews) | Not enough data | 

#### Reporting

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Priority Case Alerts** | 8.6 (246 reviews) | Not enough data | 
| **Trend Analysis** | 8.5 (241 reviews) | Not enough data | 
| **Performance Monitoring** | 8.6 (254 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **AI Text Generation** | 7.5 (178 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (178 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 269 |
| **respond.io** | N/A | N/A |

#### Productivity Tools

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Notes** | 8.9 (237 reviews) | Not enough data | 
| **Internal Discussion** | 8.7 (222 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.6 (225 reviews) | Not enough data | 
| **Workflows** | 8.7 (229 reviews) | Not enough data | 
| **Templates** | 8.7 (232 reviews) | Not enough data | 
| **Integrations** | 8.3 (209 reviews) | Not enough data | 
| **Tagging System** | 8.7 (228 reviews) | Not enough data | 

#### Analytics

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Trends** | 8.3 (205 reviews) | Not enough data | 
| **Performance Tracking** | 8.5 (215 reviews) | Not enough data | 
| **Email Tracking** | 8.6 (212 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (13 reviews) | Not enough data | 
| **Decision Making** | 7.3 (15 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 500 |
| **respond.io** | 8.8/10 | 179 |

#### Conversational Platform

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Personalization** | 8.3 (432 reviews) | 9.0 (136 reviews) | 
| **Omnichannel** | 8.3 (378 reviews) | 9.1 (149 reviews) | 
| **Contextual Engagement** | 8.3 (371 reviews) | 8.8 (133 reviews) | 
| **Proactive Engagement** | 8.4 (307 reviews) | 9.0 (144 reviews) | 

#### Support Automation

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Intelligent Routing** | 8.4 (388 reviews) | 8.9 (136 reviews) | 
| **Seamless Escalation** | 8.4 (408 reviews) | 8.7 (133 reviews) | 
| **Transcripts** | 8.3 (373 reviews) | 8.8 (137 reviews) | 
| **Self-Serve Support** | 8.2 (314 reviews) | 8.7 (141 reviews) | 

#### Generative AI

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **AI Text Generation** | 7.4 (207 reviews) | Feature Not Available | 
| **AI Text Summarization** | 7.4 (203 reviews) | 8.4 (115 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 1884 |
| **respond.io** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **AI Text Generation** | 7.8 (116 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (114 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.6 (113 reviews) | Not enough data | 

#### Communication

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Pop-up Chat** | 8.8 (583 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.7 (601 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.7 (494 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 8.5 (199 reviews) | Not enough data | 
| **Co-Browsing** | 8.2 (202 reviews) | Not enough data | 

####  Internal Use

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Customization ** | 8.1 (1660 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 8.6 (203 reviews) | Not enough data | 
| **Lead Development** | 8.2 (186 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (558 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.8 (519 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (547 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 1122 |
| **respond.io** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **AI Text Summarization** | 7.9 (139 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Knowledge Base** | 8.7 (959 reviews) | Not enough data | 
| **Searchable Articles** | 8.6 (911 reviews) | Not enough data | 
| **Community Forums** | 8.3 (682 reviews) | Not enough data | 
| **Mobile Optimization** | 8.2 (238 reviews) | Not enough data | 
| **Personalization** | 8.4 (255 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Branding** | 8.5 (253 reviews) | Not enough data | 
| **Automation** | 8.6 (260 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.0 (220 reviews) | Not enough data | 
| **Integrations** | 8.4 (237 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (17 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (16 reviews) | Not enough data | 
| **Decision Making** | 7.8 (16 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.7/10 | 531 |
| **respond.io** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **AI Text Generation** | 8.2 (79 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (79 reviews) | Not enough data | 

#### Process

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Mentions** | 8.6 (162 reviews) | Not enough data | 
| **Tickets** | 9.3 (484 reviews) | Not enough data | 
| **Macros** | 8.6 (371 reviews) | Not enough data | 

#### Channels

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Email** | 9.2 (479 reviews) | Not enough data | 
| **Social** | 8.7 (415 reviews) | Not enough data | 
| **Live Chat** | 8.8 (376 reviews) | Not enough data | 
| **Phone** | 8.5 (340 reviews) | Not enough data | 
| **Text** | 8.3 (58 reviews) | Not enough data | 

#### Insight

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Surveys** | 8.6 (382 reviews) | Not enough data | 
| **Reporting** | 8.7 (169 reviews) | Not enough data | 
| **Visitor Activity** | 8.6 (373 reviews) | Not enough data | 
| **Help Desk** | 9.1 (445 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 7.7/10 | 91 |
| **respond.io** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **AI Text Generation** | 7.8 (87 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (85 reviews) | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **respond.io** | 9.1/10 | 59 |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Transactional Messages** | Not enough data | 9.1 (49 reviews) | 
| **Bulk WhatsApp Messaging** | Not enough data | 9.2 (48 reviews) | 
| **Conversational Messaging** | Not enough data | 9.2 (50 reviews) | 
| **Personalization** | Not enough data | 9.0 (46 reviews) | 
| **Promotional Messages** | Not enough data | 9.1 (48 reviews) | 
| **Automated Replies** | Not enough data | 9.3 (52 reviews) | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Segmentation** | Not enough data | 9.2 (46 reviews) | 
| **API Integration** | Not enough data | 9.5 (54 reviews) | 
| **WhatsApp Commerce** | Not enough data | 8.7 (46 reviews) | 
| **Analytics** | Not enough data | 9.1 (48 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.5/10 | 15 |
| **respond.io** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Automated Ticket Resolution** | 8.9 (9 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.5 (9 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.3 (9 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (9 reviews) | Not enough data | 
| **Multilingual Support** | 8.0 (9 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Proactive Customer Outreach** | 8.0 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (10 reviews) | Not enough data | 
| **Escalation Handling** | 8.7 (10 reviews) | Not enough data | 
| **Workflow Optimization** | 8.6 (11 reviews) | Not enough data | 

#### Automation

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Customer Interaction Automation** | 9.3 (10 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (10 reviews) | Not enough data | 
| **Document Processing** | 9.1 (9 reviews) | Not enough data | 

#### Autonomy

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Independent Decision Making** | 7.2 (10 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (9 reviews) | Not enough data | 
| **Task Execution** | 8.3 (9 reviews) | Not enough data | 
| **Problem Solving** | 8.0 (9 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **respond.io** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshdesk | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

**Unique to Freshdesk (8):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to respond.io (1):** [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshdesk | respond.io | 
|---|---|---|
| **Small-Business** | 48.7% | 75.2% | 
| **Mid-Market** | 39.7% | 22.8% | 
| **Enterprise** | 11.6% | 2.0% | 

### By Industry

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

#### respond.io

- **Information Technology and Services:** 6.7%
- **Leisure, Travel & Tourism:** 6.7%
- **Marketing and Advertising:** 6.3%
- **Consumer Services:** 6.1%
- **Computer Software:** 5.5%
- **Automotive:** 5.1%
- **Health, Wellness and Fitness:** 4.4%
- **Retail:** 3.6%
- **Real Estate:** 3.6%
- **Insurance:** 2.7%
- **Other:** 49.3%

---
## Alternatives

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6840 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7573 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7326 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)

### Alternatives to respond.io

- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (477 reviews)
- [SleekFlow](https://www.g2.com/products/sleekflow/reviews) — 4.6/5 stars (205 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7326 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7573 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6840 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)

---
## Top Discussions

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

### respond.io

- Title: [Is respond IO safe?](https://www.g2.com/discussions/is-respond-io-safe) — 2 comments *(includes official response)*
  > **Top comment:** "Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency..."
- Title: [What does respond io do?](https://www.g2.com/discussions/what-does-respond-io-do) — 2 comments
  > **Top comment:** "respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshdesk-vs-respond-io)