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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (51.4% of reviews)
Entry-Level Pricing
$15.00 Per Month
$39/month 3
Freshdesk
Star Rating
(3,607)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansProProfs Chat
Star Rating
(35)4.5 out of 5
Market Segments
Small-Business (51.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$39/month 3
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in its ticket creation user experience, scoring 8.9, while ProProfs Chat, although strong, scores slightly lower at 8.8. Reviewers mention that Freshdesk's intuitive interface makes it easier for agents to create and manage tickets efficiently.
- Reviewers mention that ProProfs Chat shines in its in-app messaging feature, achieving a score of 9.4, compared to Freshdesk's 8.5. Users on G2 appreciate the seamless communication it facilitates, enhancing real-time customer engagement.
- G2 users highlight that Freshdesk's quality of support is rated at 8.8, which is slightly higher than ProProfs Chat's 8.7. Reviewers say that Freshdesk's support team is responsive and helpful, making it a reliable partner for businesses.
- Users say that ProProfs Chat offers a superior self-service experience, particularly with its knowledge base feature, scoring 9.4 compared to Freshdesk's 8.8. Reviewers mention that the extensive searchable articles help customers find solutions quickly, reducing the need for direct support.
- Reviewers mention that Freshdesk's multi-channel coverage is rated at 8.4, while ProProfs Chat's performance in this area is not as strong. Users report that Freshdesk effectively integrates various communication channels, allowing for a more cohesive customer support experience.
- Users on G2 report that ProProfs Chat has a more robust lead development feature, scoring 9.3 compared to Freshdesk's 8.2. Reviewers say that this functionality is particularly beneficial for businesses focused on nurturing leads through effective communication strategies.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
ProProfs Chat
Gold Package
$39/month
3
Best for established businesses that have support teams & require team reporting.
- All Silver Plan
- Chat history - 1 year
- Domains - 3
Free Trial
Freshdesk
Free Trial is available
ProProfs Chat
Free Trial is available
Ratings
Meets Requirements
8.6
3,175
8.3
26
Ease of Use
8.8
3,197
9.0
26
Ease of Setup
8.6
2,257
8.5
10
Ease of Admin
8.7
2,152
8.3
10
Quality of Support
8.7
3,074
8.7
25
Has the product been a good partner in doing business?
8.8
2,077
9.3
10
Product Direction (% positive)
8.8
3,150
8.9
22
Features by Category
Ticket and Case Management
8.9
2218
|
Verified
Not enough data
8.8
2227
|
Verified
Not enough data
8.5
2140
|
Verified
Not enough data
8.5
2032
|
Verified
Not enough data
8.3
1797
|
Verified
Not enough data
8.5
2085
|
Verified
Not enough data
8.7
2006
|
Verified
Not enough data
8.2
1371
|
Verified
Not enough data
Generative AI
7.3
329
Not enough data
7.4
326
Not enough data
Agentic AI - Help Desk
7.0
58
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1919
|
Verified
Not enough data
8.9
2068
|
Verified
Not enough data
8.4
1312
|
Verified
Not enough data
8.0
1192
|
Verified
Not enough data
7.9
940
|
Verified
Not enough data
Platform
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
8.5
8
|
Verified
8.6
1546
|
Verified
Not enough data
8.2
1140
|
Verified
Not enough data
8.0
1861
|
Verified
Not enough data
8.3
1960
|
Verified
Not enough data
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
330
Not enough data
7.8
335
Not enough data
8.2
355
Not enough data
8.3
341
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
379
Not enough data
8.3
372
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
584
|
Verified
9.0
8
|
Verified
8.7
600
|
Verified
8.8
8
|
Verified
8.7
495
|
Verified
Not enough data
8.5
198
9.4
6
|
Verified
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
8.5
8
|
Verified
8.6
204
7.7
5
8.1
185
9.3
7
|
Verified
8.8
560
|
Verified
9.4
6
|
Verified
8.8
519
|
Verified
8.7
5
|
Verified
8.6
548
|
Verified
9.3
5
|
Verified
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.5
237
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
341
Not enough data
8.2(won by default)
55
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
171
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.6
12
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and ProProfs Chat are categorized as Live Chat
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Information Technology and Services
22.9%
Marketing and Advertising
20.0%
Computer Software
8.6%
Automotive
5.7%
Accounting
5.7%
Other
37.1%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
ProProfs Chat has no discussions with answers
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