# Top 10 ProProfs Chat Alternatives & Competitors
**Average Rating:** 4.5/5
**Total Number of Reviews:** 35
ProProfs Chat is not the only option for Live Chat Software. Explore other competing options and alternatives. Live Chat Software is a widely used technology, and many people are seeking easily administered, productive software solutions with co-browsing, ai text summarization, and ai text-to-speech. Other important factors to consider when researching alternatives to ProProfs Chat include features. The best overall ProProfs Chat alternative is Agentforce Service (formerly Salesforce Service Cloud). Other similar apps like ProProfs Chat are Fin, LiveChat, Freshdesk, and Zendesk for Customer Service. ProProfs Chat alternatives can be found in [Live Chat Software](https://www.g2.com/categories/live-chat) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents).


## Best Paid & Free Alternatives to ProProfs Chat
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [LiveChat](https://www.g2.com/products/livechat/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Drift](https://www.g2.com/products/drift/reviews)
  - [LiveAgent](https://www.g2.com/products/liveagent/reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
  - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews)

## Top 10 Alternatives to ProProfs Chat Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how ProProfs Chat stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Accounting, and Education Management, and find the best product for your business.


  ### 1. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
By Salesforce
**Average Rating:** 4.4/5
**Total Reviews:** 7,359
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.


Reviewers say compared to ProProfs Chat, Agentforce Service (formerly Salesforce Service Cloud) is:
- More expensive
- Better at meeting requirements
Categories in common with ProProfs Chat: [Live Chat](https://www.g2.com/categories/live-chat)

**Compare:** [ProProfs Chat vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-proprofs-proprofs-chat)
**Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:**
- [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin)
- [Agentforce Service (formerly Salesforce Service Cloud) vs LiveChat](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-livechat)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Drift](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-drift)
- [Agentforce Service (formerly Salesforce Service Cloud) vs LiveAgent](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Genesys Cloud CX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Freshchat](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshworks-freshchat)

  ### 2. [Fin](https://www.g2.com/products/fin/reviews)
By Intercom, Inc.
**Average Rating:** 4.5/5
**Total Reviews:** 3,901
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.


Reviewers say compared to ProProfs Chat, Fin is:
- More expensive
- Better at meeting requirements
- Easier to admin
Categories in common with ProProfs Chat: [Live Chat](https://www.g2.com/categories/live-chat), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [ProProfs Chat vs Fin](https://www.g2.com/compare/fin-vs-proprofs-proprofs-chat)
**Compare Fin with other alternatives:**
- [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin)
- [Fin vs LiveChat](https://www.g2.com/compare/fin-vs-livechat)
- [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk)
- [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Fin vs Drift](https://www.g2.com/compare/drift-vs-fin)
- [Fin vs LiveAgent](https://www.g2.com/compare/fin-vs-liveagent)
- [Fin vs Genesys Cloud CX](https://www.g2.com/compare/fin-vs-genesys-cloud-cx)
- [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk)
- [Fin vs Freshchat](https://www.g2.com/compare/fin-vs-freshworks-freshchat)

  ### 3. [LiveChat](https://www.g2.com/products/livechat/reviews)
By Text
**Average Rating:** 4.5/5
**Total Reviews:** 810
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.


Reviewers say compared to ProProfs Chat, LiveChat is:
- Better at meeting requirements
- Easier to admin
- More expensive
Categories in common with ProProfs Chat: [Live Chat](https://www.g2.com/categories/live-chat), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [ProProfs Chat vs LiveChat](https://www.g2.com/compare/livechat-vs-proprofs-proprofs-chat)
**Compare LiveChat with other alternatives:**
- [LiveChat vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-livechat)
- [LiveChat vs Fin](https://www.g2.com/compare/fin-vs-livechat)
- [LiveChat vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-livechat)
- [LiveChat vs Zendesk for Customer Service](https://www.g2.com/compare/livechat-vs-zendesk-for-customer-service)
- [LiveChat vs Drift](https://www.g2.com/compare/drift-vs-livechat)
- [LiveChat vs LiveAgent](https://www.g2.com/compare/liveagent-vs-livechat)
- [LiveChat vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-livechat)
- [LiveChat vs Zoho Desk](https://www.g2.com/compare/livechat-vs-zoho-desk)
- [LiveChat vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-livechat)

  ### 4. [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
By Freshworks
**Average Rating:** 4.4/5
**Total Reviews:** 3,762
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.


Reviewers say compared to ProProfs Chat, Freshdesk is:
- More expensive
- Easier to admin
- Better at meeting requirements
Categories in common with ProProfs Chat: [Live Chat](https://www.g2.com/categories/live-chat)

**Compare:** [ProProfs Chat vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-proprofs-proprofs-chat)
**Compare Freshdesk with other alternatives:**
- [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk)
- [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk)
- [Freshdesk vs LiveChat](https://www.g2.com/compare/freshdesk-vs-livechat)
- [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)
- [Freshdesk vs Drift](https://www.g2.com/compare/drift-vs-freshdesk)
- [Freshdesk vs LiveAgent](https://www.g2.com/compare/freshdesk-vs-liveagent)
- [Freshdesk vs Genesys Cloud CX](https://www.g2.com/compare/freshdesk-vs-genesys-cloud-cx)
- [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk)
- [Freshdesk vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-freshdesk)

  ### 5. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
By Zendesk
**Average Rating:** 4.3/5
**Total Reviews:** 7,034
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.


Reviewers say compared to ProProfs Chat, Zendesk for Customer Service is:
- More expensive
- Better at meeting requirements
Categories in common with ProProfs Chat: [Live Chat](https://www.g2.com/categories/live-chat), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [ProProfs Chat vs Zendesk for Customer Service](https://www.g2.com/compare/proprofs-proprofs-chat-vs-zendesk-for-customer-service)
**Compare Zendesk for Customer Service with other alternatives:**
- [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs LiveChat](https://www.g2.com/compare/livechat-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Drift](https://www.g2.com/compare/drift-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk)
- [Zendesk for Customer Service vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-zendesk-for-customer-service)

  ### 6. [Drift](https://www.g2.com/products/drift/reviews)
By Salesloft
**Average Rating:** 4.4/5
**Total Reviews:** 1,255
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.


Reviewers say compared to ProProfs Chat, Drift is:
- More expensive
- Better at meeting requirements
- Better at support
Categories in common with ProProfs Chat: [Live Chat](https://www.g2.com/categories/live-chat), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [ProProfs Chat vs Drift](https://www.g2.com/compare/drift-vs-proprofs-proprofs-chat)
**Compare Drift with other alternatives:**
- [Drift vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-drift)
- [Drift vs Fin](https://www.g2.com/compare/drift-vs-fin)
- [Drift vs LiveChat](https://www.g2.com/compare/drift-vs-livechat)
- [Drift vs Freshdesk](https://www.g2.com/compare/drift-vs-freshdesk)
- [Drift vs Zendesk for Customer Service](https://www.g2.com/compare/drift-vs-zendesk-for-customer-service)
- [Drift vs LiveAgent](https://www.g2.com/compare/drift-vs-liveagent)
- [Drift vs Genesys Cloud CX](https://www.g2.com/compare/drift-vs-genesys-cloud-cx)
- [Drift vs Zoho Desk](https://www.g2.com/compare/drift-vs-zoho-desk)
- [Drift vs Freshchat](https://www.g2.com/compare/drift-vs-freshworks-freshchat)

  ### 7. [LiveAgent](https://www.g2.com/products/liveagent/reviews)
By QualityUnit
**Average Rating:** 4.5/5
**Total Reviews:** 1,538
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.


Reviewers say compared to ProProfs Chat, LiveAgent is:
- Better at meeting requirements
- More expensive
- Easier to admin
Categories in common with ProProfs Chat: [Live Chat](https://www.g2.com/categories/live-chat), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [ProProfs Chat vs LiveAgent](https://www.g2.com/compare/liveagent-vs-proprofs-proprofs-chat)
**Compare LiveAgent with other alternatives:**
- [LiveAgent vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent)
- [LiveAgent vs Fin](https://www.g2.com/compare/fin-vs-liveagent)
- [LiveAgent vs LiveChat](https://www.g2.com/compare/liveagent-vs-livechat)
- [LiveAgent vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-liveagent)
- [LiveAgent vs Zendesk for Customer Service](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service)
- [LiveAgent vs Drift](https://www.g2.com/compare/drift-vs-liveagent)
- [LiveAgent vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-liveagent)
- [LiveAgent vs Zoho Desk](https://www.g2.com/compare/liveagent-vs-zoho-desk)
- [LiveAgent vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-liveagent)

  ### 8. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
By Genesys
**Average Rating:** 4.4/5
**Total Reviews:** 1,558
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.


Reviewers say compared to ProProfs Chat, Genesys Cloud CX is:
- More expensive
- Better at meeting requirements
- Easier to admin
Categories in common with ProProfs Chat: [Live Chat](https://www.g2.com/categories/live-chat), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [ProProfs Chat vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-proprofs-proprofs-chat)
**Compare Genesys Cloud CX with other alternatives:**
- [Genesys Cloud CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Fin](https://www.g2.com/compare/fin-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs LiveChat](https://www.g2.com/compare/genesys-cloud-cx-vs-livechat)
- [Genesys Cloud CX vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Zendesk for Customer Service](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service)
- [Genesys Cloud CX vs Drift](https://www.g2.com/compare/drift-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs LiveAgent](https://www.g2.com/compare/genesys-cloud-cx-vs-liveagent)
- [Genesys Cloud CX vs Zoho Desk](https://www.g2.com/compare/genesys-cloud-cx-vs-zoho-desk)
- [Genesys Cloud CX vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-genesys-cloud-cx)

  ### 9. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
By Zoho
**Average Rating:** 4.4/5
**Total Reviews:** 7,842
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.


Reviewers say compared to ProProfs Chat, Zoho Desk is:
- More expensive
- Better at meeting requirements
Categories in common with ProProfs Chat: [Live Chat](https://www.g2.com/categories/live-chat)

**Compare:** [ProProfs Chat vs Zoho Desk](https://www.g2.com/compare/proprofs-proprofs-chat-vs-zoho-desk)
**Compare Zoho Desk with other alternatives:**
- [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk)
- [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk)
- [Zoho Desk vs LiveChat](https://www.g2.com/compare/livechat-vs-zoho-desk)
- [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk)
- [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk)
- [Zoho Desk vs Drift](https://www.g2.com/compare/drift-vs-zoho-desk)
- [Zoho Desk vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zoho-desk)
- [Zoho Desk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zoho-desk)
- [Zoho Desk vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-zoho-desk)

  ### 10. [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews)
By Freshworks
**Average Rating:** 4.4/5
**Total Reviews:** 500
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.


Reviewers say compared to ProProfs Chat, Freshchat is:
- More expensive
- Easier to admin
- Better at meeting requirements
Categories in common with ProProfs Chat: [Live Chat](https://www.g2.com/categories/live-chat), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [ProProfs Chat vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-proprofs-proprofs-chat)
**Compare Freshchat with other alternatives:**
- [Freshchat vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshworks-freshchat)
- [Freshchat vs Fin](https://www.g2.com/compare/fin-vs-freshworks-freshchat)
- [Freshchat vs LiveChat](https://www.g2.com/compare/freshworks-freshchat-vs-livechat)
- [Freshchat vs Freshdesk](https://www.g2.com/compare/freshworks-freshchat-vs-freshdesk)
- [Freshchat vs Zendesk for Customer Service](https://www.g2.com/compare/freshworks-freshchat-vs-zendesk-for-customer-service)
- [Freshchat vs Drift](https://www.g2.com/compare/drift-vs-freshworks-freshchat)
- [Freshchat vs LiveAgent](https://www.g2.com/compare/freshworks-freshchat-vs-liveagent)
- [Freshchat vs Genesys Cloud CX](https://www.g2.com/compare/freshworks-freshchat-vs-genesys-cloud-cx)
- [Freshchat vs Zoho Desk](https://www.g2.com/compare/freshworks-freshchat-vs-zoho-desk)


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