Top 10 ProProfs Alternatives & Competitors

(35)4.5 out of 5

The Live Chat Software solutions below are the most common alternatives that users and reviewers compare with ProProfs Chat. Live Chat Software is a widely used technology, and many people are seeking sophisticated, popular software solutions with co-browsing, in-app messaging, and lead development. Other important factors to consider when researching alternatives to ProProfs Chat include features. The best overall ProProfs Chat alternative is Salesforce Service Cloud. Other similar apps like ProProfs Chat are Fin by Intercom, LiveChat, Freshdesk, and Drift. ProProfs Chat alternatives can be found in Live Chat Software but may also be in Help Desk Software or AI Customer Support Agents Software.

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Best Paid & Free Alternatives to ProProfs Chat

Salesforce Service Cloud
Fin by Intercom
LiveChat
Freshdesk
Drift
Zendesk for Customer Service - AC
LiveAgent
Genesys Cloud CX

Top 10 Alternatives to ProProfs Chat Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how ProProfs Chat stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Accounting, and Education Management, and find the best product for your business.

Salesforce Service Cloud

By Salesforce

4.4/5

(7,169)

Product Description

Reviewers say compared to ProProfs Chat, Salesforce Service Cloud is:

More expensive

Better at meeting requirements

Categories in common with ProProfs:

Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Reviewers say compared to ProProfs Chat, Fin by Intercom is:

More expensive

Better at meeting requirements

Easier to admin

Categories in common with ProProfs:

By Text

Product Description

Reviewers say compared to ProProfs Chat, LiveChat is:

Better at meeting requirements

Easier to admin

More expensive

Categories in common with ProProfs:

Live Chat

Chatbots

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Drift

By Salesloft

4.4/5

(1,254)

Product Description

Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

Reviewers say compared to ProProfs Chat, Drift is:

More expensive

Better at meeting requirements

Better at support

Categories in common with ProProfs:

Live Chat

Chatbots

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,664)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Reviewers say compared to ProProfs Chat, Zendesk for Customer Service - AC is:

More expensive

Better at meeting requirements

Categories in common with ProProfs:

By QualityUnit

Product Description

Reviewers say compared to ProProfs Chat, LiveAgent is:

Better at meeting requirements

More expensive

Easier to admin

Categories in common with ProProfs:

By Genesys

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Reviewers say compared to ProProfs Chat, Genesys Cloud CX is:

More expensive

Better at meeting requirements

Easier to admin

Categories in common with ProProfs:

Live Chat

Chatbots