Top 10 ProProfs Alternatives & Competitors

Top 10 Alternatives to ProProfs Chat Recently Reviewed By G2 Community

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Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,331)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to ProProfs Chat, Agentforce Service (formerly Salesforce Service Cloud) is:
More expensive
Better at meeting requirements
Categories in common with ProProfs:
Live Chat

Fin
By Intercom, Inc.
4.5/5
(3,855)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to ProProfs Chat, Fin is:
More expensive
Better at meeting requirements
Easier to admin
Categories in common with ProProfs:
Live Chat
Chatbots

LiveChat
By Text
4.5/5
(808)
Product Description
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.
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Reviewers say compared to ProProfs Chat, LiveChat is:
Better at meeting requirements
Easier to admin
More expensive
Categories in common with ProProfs:
Live Chat
Chatbots

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Zendesk for Customer Service
By Zendesk
4.3/5
(6,946)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to ProProfs Chat, Zendesk for Customer Service is:
More expensive
Better at meeting requirements
Categories in common with ProProfs:
Live Chat
Chatbots

Drift
By Salesloft
4.4/5
(1,256)
Product Description
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.
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Reviewers say compared to ProProfs Chat, Drift is:
More expensive
Better at meeting requirements
Better at support
Categories in common with ProProfs:
Live Chat
Chatbots

LiveAgent
By QualityUnit
4.5/5
(1,538)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to ProProfs Chat, LiveAgent is:
Better at meeting requirements
More expensive
Easier to admin
Categories in common with ProProfs:
Live Chat
Chatbots

Genesys Cloud CX
By Genesys
4.4/5
(1,548)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to ProProfs Chat, Genesys Cloud CX is:
More expensive
Better at meeting requirements
Easier to admin
Categories in common with ProProfs:
Live Chat
Chatbots

Zoho Desk
By Zoho
4.4/5
(7,628)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to ProProfs Chat, Zoho Desk is:
More expensive
Better at meeting requirements
Categories in common with ProProfs:
Live Chat

FreshChat
By Freshworks
4.4/5
(498)
Product Description
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
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Reviewers say compared to ProProfs Chat, FreshChat is:
More expensive
Easier to admin
Better at meeting requirements
Categories in common with ProProfs:
Live Chat
Chatbots