1. [Home](https://www.g2.com/) 2. ... 3. [Live Chat Software](https://www.g2.com/categories/live-chat) 4. [ProProfs Chat Discussions](https://www.g2.com/products/proprofs-proprofs-chat/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f92c35f6d5e255272d5b06a3f32bb390/proprofs-proprofs-chat.png "Product Avatar Image") ](/products/proprofs-proprofs-chat/reviews) [ ProProfs Chat ](/products/proprofs-proprofs-chat/reviews) (35)4.5/5 ProProfs Chat is a live chat and AI customer service agent platform built for instant, automated support, helping businesses engage website visitors, resolve queries in real time, and stay available around the clock without adding headcount. Teams use it to combine live chat, AI-driven automation, and omnichannel messaging in one workspace, reducing response times and ticket volume along the way. 🎯 Popular use cases: • Real-time website live chat and visitor engagement • AI-driven customer support automation • Lead capture and appointment scheduling through chat • Omnichannel messaging across WhatsApp, Facebook, • Instagram, and SMS • Sentiment tracking and at-risk conversation management 🤖 AI Support Agent: the engine behind the platform The AI agent learns continuously from your website, help center, uploaded files, and FAQs, keeping responses accurate as your content grows. It powers: • Advanced AI Agent Training: trains on your website, help center, uploaded files, and FAQs, with test runs before going live • AI-Generated Answers: reads text and images, pulls from trained data, and answers with the source cited • Action-Based AI Agents: completes tasks like updating orders, scheduling meetings, or triggering notifications, right from chat • Sentiment Analysis: detects whether a customer is angry, sad, confused, confident, or happy, in real time • Risk Prediction: scores every conversation as High, Medium, or Low churn risk • Resolution Overview: auto-summarizes what the customer raised and how it was resolved • AI Agent Performance Reports: shows satisfaction scores and where the AI agent falls short ✨ Everything else you'd expect from a modern live chat platform: • No-code chatbot builder with ready-to-use templates • Real-time visitor tracking and proactive chat invitations • Canned responses, live typing insights, and chat transcripts • Multilingual widget support across 70+ languages • Integrations with Salesforce, HubSpot, Shopify, and Zendesk • Detailed reporting and AI agent performance analytics Whether the goal is reducing response times, automating routine conversations, or keeping support available across channels, ProProfs Chat brings live chat and AI agent capabilities together in one platform. Show More * * * ### 80.0 Nps Score Already have ProProfs Chat? ### All ProProfs Chat Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is ProProfs Chat used for? ](/discussions/what-is-proprofs-chat-used-for) What is ProProfs Chat used for? [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ProProfs+Chat+questions+and+get+answers+from+expert+users+in+our+ProProfs+Chat+Discussions+section.&title=ProProfs+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fproprofs-proprofs-chat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ProProfs+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fproprofs-proprofs-chat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fproprofs-proprofs-chat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ProProfs+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fproprofs-proprofs-chat%2Fdiscuss%0aAsk+ProProfs+Chat+questions+and+get+answers+from+expert+users+in+our+ProProfs+Chat+Discussions+section.) 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Answer a few questions to help the ProProfs Chat community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fproprofs-proprofs-chat%2Fdiscuss%3Fsmall_ask%3Dproprofs-proprofs-chat) No