Compare Freshdesk and Keeping 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Small-Business (80.6% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$14.00 1 User Per Month
Freshdesk
Star Rating
(3,716)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansKeeping
Star Rating
(68)4.5 out of 5
Market Segments
Small-Business (80.6% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, with a significantly higher G2 Score compared to Keeping. Users appreciate its structured ticket management and automation features, which help reduce manual work for customer support teams.
- Users say that Freshdesk's clean interface and easy navigation make daily support tasks much less stressful, especially when handling multiple customer queries. In contrast, while Keeping is noted for its organization and ease of learning, it lacks the same level of comprehensive features that Freshdesk offers.
- Reviewers mention that Freshdesk's implementation process is quick and intuitive, allowing new hires to start handling tickets efficiently without extensive training. Keeping, while easy to navigate, does not have the same breadth of features that can support complex workflows.
- According to verified reviews, Freshdesk's automation capabilities, such as ticket routing and SLA management, are highly praised, making it a robust choice for teams looking to streamline their support processes. Keeping, on the other hand, is recognized for consolidating emails and tickets into one mailbox, but it may not offer the same level of automation sophistication.
- Users highlight that Freshdesk's customization options allow teams to adapt workflows to their specific needs, enhancing overall efficiency. While Keeping is appreciated for its simplicity and organization, it may not provide the same flexibility for users with more complex requirements.
- G2 reviewers note that Freshdesk has a much larger user base and more recent reviews, indicating a more active and engaged community. This contrasts with Keeping, which has fewer reviews and may not reflect the same level of user experience or satisfaction.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Keeping
Essential
$14.00
1 User Per Month
Includes 2 shared mailboxes and 2 workflows.
- Standard Reporting
- Frequently Asked Questions Database
- Response Templates
Free Trial
Freshdesk
Free Trial is available
Keeping
Free Trial is available
Ratings
Meets Requirements
8.6
3,257
8.6
48
Ease of Use
8.9
3,279
8.9
50
Ease of Setup
8.6
2,336
8.7
35
Ease of Admin
8.7
2,199
9.4
31
Quality of Support
8.7
3,154
9.1
42
Has the product been a good partner in doing business?
8.8
2,122
9.6
29
Product Direction (% positive)
8.8
3,229
9.0
45
Features by Category
Ticket and Case Management
8.9
2238
|
Verified
8.8
24
8.8
2254
|
Verified
8.6
22
8.5
2179
|
Verified
8.4
27
8.5
2058
|
Verified
7.9
26
8.3
1807
|
Verified
7.8
20
8.5
2089
|
Verified
7.8
21
8.7
2018
|
Verified
8.7
25
8.3
1372
|
Verified
8.3
21
Generative AI
7.3
328
7.6
12
7.4
324
7.4
12
Agentic AI - Help Desk
7.1
58
Not enough data
6.8
56
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1925
|
Verified
7.6
19
8.9
2087
|
Verified
8.7
25
8.4
1313
|
Verified
8.2
17
8.0
1190
|
Verified
7.0
17
7.9
935
|
Verified
7.1
16
Platform
8.1
1156
|
Verified
6.8
17
8.1
1658
|
Verified
7.1
21
8.6
1549
|
Verified
8.3
23
8.3
1149
|
Verified
8.3
21
8.0
1875
|
Verified
8.0
22
8.3
1963
|
Verified
7.9
21
Channels
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Not enough data
Design
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Not enough data
Generative AI
7.7
263
Not enough data
7.7
263
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
584
|
Verified
Not enough data
8.7
600
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1658
|
Verified
7.1
21
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
Not enough data
8.8
518
|
Verified
Not enough data
8.6
546
|
Verified
Not enough data
Generative AI
7.9
140
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
912
Not enough data
8.3
684
Not enough data
8.2
239
Not enough data
8.4
257
Not enough data
Self-Service Platform
8.5
253
Not enough data
8.7
261
Not enough data
8.0
222
Not enough data
8.5
238
Not enough data
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Keeping are categorized as Help Desk and Shared Inbox
Unique Categories
Keeping has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Keeping
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Higher Education
7.5%
Retail
7.5%
Consumer Services
6.0%
Non-Profit Organization Management
6.0%
Marketing and Advertising
6.0%
Other
67.2%
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?
2 Comments
JN
Our team actually likes these ticket numbers. It makes it very clear what is a ticket and what is not. We internally use a XMPP type service and can mention...Read more
Keeping has no more discussions with answers
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