Compare Freshdesk vs Helpshift

See this
comparison of Freshdesk vs. Helpshift
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,155 reviews. Helpshift rates 4.3/5 stars with 181 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
Professional
$95
Per User / Per Month
 
Blossom
$19
/ agent / month billed annually
Enterprise
$135
Per User / Per Month
 
Garden
$35
/ agent / month billed annually
Platinum
$160
Per User / Per Month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.7
Ease of Use
Ease of Use
8.8
8.8
Ease of Setup
Ease of Setup
8.6
8.8
Ease of Admin
Ease of Admin
8.7
8.6
Quality of Support
Quality of Support
8.9
8.5
Ease of Doing Business With
Ease of Doing Business With
8.8
8.8
Product Direction (% positive)
Product Direction (% positive)
8.7
8.1
Meets Requirements
Freshdesk
8.5
Helpshift
8.7
Ease of Use
Freshdesk
8.8
Helpshift
8.8
Ease of Setup
Freshdesk
8.6
Helpshift
8.8
Ease of Admin
Freshdesk
8.7
Helpshift
8.6
Quality of Support
Freshdesk
8.9
Helpshift
8.5
Ease of Doing Business With
Freshdesk
8.8
Helpshift
8.8
Product Direction (% positive)
Freshdesk
8.7
Helpshift
8.1

Features

Ticket and Case Management
Ticket creation user experience
Freshdesk
8.9
Helpshift
8.6
Ticket response user experience
Freshdesk
8.8
Helpshift
8.8
Workflow
Freshdesk
8.4
Helpshift
8.5
Response Automation
Freshdesk
8.4
Helpshift
8.4
SLA Management
Freshdesk
8.2
Helpshift
8.2
Attachments/Screencasts
Freshdesk
8.4
Helpshift
8.4
Ticket Collaboration
Freshdesk
8.6
Helpshift
8.2
Knowledge Share
Knowledge Base
Freshdesk
8.7
Helpshift
8.9
Searchable Articles
Freshdesk
8.6
Helpshift
8.5
Community Forums
Freshdesk
8.4
Helpshift
8.5
Interactive FAQs & Forums
Freshdesk
8.5
Helpshift
8.3
Communication
Pop-up Chat
Freshdesk
9.0
Helpshift
8.9
Notifications
Freshdesk
8.8
Helpshift
8.5
Targeted Emails
Freshdesk
8.9
Helpshift
8.8
In-App Messaging
Freshdesk
Not enough data available
Helpshift
9.0
Interaction
Web Portals
Freshdesk
7.2
Helpshift
8.6
Forum to Reponse
Freshdesk
8.5
Helpshift
8.8
Tickets and Tagging
Freshdesk
8.8
Helpshift
9.0
Live Chat
Freshdesk
8.8
Helpshift
8.9
Internal Use
Customization
Freshdesk
8.0
Helpshift
8.2
Conversation Archiving
Freshdesk
Not enough data available
Helpshift
9.1
Lead Development
Freshdesk
Not enough data available
Helpshift
8.8
Knowledge Base
Freshdesk
8.9
Helpshift
9.1
Team Inbox
Freshdesk
8.9
Helpshift
8.8
Customer Profiles
Freshdesk
8.6
Helpshift
8.6
Communication Channels
Customer Portal
Freshdesk
8.6
Helpshift
8.6
Email to Case
Freshdesk
8.9
Helpshift
8.6
Chat/Live Support
Freshdesk
8.5
Helpshift
8.6
Social Integration
Freshdesk
8.2
Helpshift
Not enough data available
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
Helpshift
Not enough data available
Customer and Contacts Database
Freshdesk
8.0
Helpshift
8.2
Products and Version Tracking
Freshdesk
8.3
Helpshift
8.3
Call Scripting
Freshdesk
8.2
Helpshift
Not enough data available
Interactive Voice Response (IVR)
Freshdesk
8.4
Helpshift
Not enough data available
Self Service/Community
Forums
Freshdesk
8.3
Helpshift
8.3
Knowledge Base
Freshdesk
8.5
Helpshift
8.5
Ideas/Feedback
Freshdesk
8.3
Helpshift
8.4
Q&A
Freshdesk
8.5
Helpshift
8.3
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
Helpshift
Not enough data available
Reporting
Freshdesk
7.9
Helpshift
8.0
Dashboards
Freshdesk
8.2
Helpshift
8.0
Platform
Mobile User Support
Freshdesk
8.1
Helpshift
8.8
ITIL Compliance
Freshdesk
8.3
Helpshift
8.4
Customization
Freshdesk
8.0
Helpshift
8.2
User, Role, and Access Management
Freshdesk
8.5
Helpshift
8.7
Internationalization
Freshdesk
8.1
Helpshift
8.8
Performance & Reliability
Freshdesk
8.8
Helpshift
8.7
Integration APIs
Freshdesk
8.2
Helpshift
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.5%
16.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.3%
65.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.2%
18.2%
Freshdesk
Small-Business
52.5%
Mid-Market
36.3%
Enterprise
11.2%
Helpshift
Small-Business
16.0%
Mid-Market
65.7%
Enterprise
18.2%

Reviewers' Industry

 
Information Technology and Services
19.7%
Computer Games
12.7%
 
Computer Software
13.4%
Consumer Services
9.9%
 
Internet
5.6%
Financial Services
8.3%
 
Education Management
3.9%
Entertainment
8.3%
 
Marketing and Advertising
3.2%
Consumer Goods
7.7%
 
Other
54.3%
Other
53.0%
Freshdesk
Information Technology and Services
19.7%
Computer Software
13.4%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.3%
Helpshift
Computer Games
12.7%
Consumer Services
9.9%
Financial Services
8.3%
Entertainment
8.3%
Consumer Goods
7.7%
Other
53.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Aziz R.
Administrator

Helpshift has done a great job on their chat support platform. There are some nice features that are geared towards AI and automations - Auto responses based on keywords, FAQ question display based on keywords, time based automations and more. They have a...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Administrator

It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Helpshift
Most Helpful Favorable Review
Aziz R.
Administrator

Helpshift has done a great job on their chat support platform. There are some nice features that are geared towards AI and automations - Auto responses based on keywords, FAQ question display based on keywords, time based automations and more. They have a...

Most Helpful Critical Review
Administrator

It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.

Screenshots

 
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Videos

 
No videos provided
Freshdesk
Helpshift
No videos provided
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