Freefor UNLIMITED agents
$95Per User / Per Month
$19/ agent / month billed annually
$135Per User / Per Month
$35/ agent / month billed annually
$160Per User / Per Month
$49/ agent / month billed annually
$89/ agent / month billed annually
|Ease of Use|
|Ease of Setup|
|Ease of Admin|
|Quality of Support|
|Ease of Doing Business With|
|Product Direction (% positive)|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
|Most Helpful Favorable Review|
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
From a helpdesk technician virepoint Helpshift is incredibly easy to navigate with very little guidance.
|Most Helpful Critical Review|
They do not offer a WYSIWYG editor globally.
The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity
|Ask Freshdesk a Question||Ask Helpshift a Question|