Top 10 Helpshift Alternatives & Competitors

Top 10 Alternatives to Helpshift Recently Reviewed By G2 Community

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Zendesk for Customer Service - AC
By Zendesk
4.3/5
(6,664)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Helpshift, Zendesk for Customer Service - AC is:
More expensive
Categories in common with Helpshift:
Digital Customer Service Platforms
Conversational Support
Chatbots
Live Chat
Help Desk

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,690)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Helpshift, Fin by Intercom is:
More expensive
Easier to do business with
Easier to admin
Categories in common with Helpshift:
Digital Customer Service Platforms
Conversational Support
Chatbots
Live Chat
Help Desk

Freshdesk
By Freshworks
4.4/5
(3,609)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Helpshift, Freshdesk is:
Easier to set up
Easier to admin
Easier to do business with
Categories in common with Helpshift:
Digital Customer Service Platforms
Conversational Support
Live Chat
Help Desk
Customer Self-Service
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Drift
By Salesloft
4.4/5
(1,254)
Product Description
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.
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Reviewers say compared to Helpshift, Drift is:
Better at support
Easier to do business with
Easier to set up
Categories in common with Helpshift:
Conversational Support
Chatbots
Live Chat
Customer Self-Service

Help Scout
By Help Scout
4.4/5
(417)
Product Description
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
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Reviewers say compared to Helpshift, Help Scout is:
Easier to set up
Easier to admin
Easier to do business with
Categories in common with Helpshift:
Digital Customer Service Platforms
Conversational Support
Live Chat
Help Desk
Customer Self-Service

LiveAgent
By QualityUnit
4.5/5
(1,536)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to Helpshift, LiveAgent is:
Better at support
Easier to do business with
Easier to set up
Categories in common with Helpshift:
Digital Customer Service Platforms
Chatbots
Live Chat
Help Desk
Customer Self-Service

Dixa
By Dixa
4.2/5
(391)
Product Description
Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.
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Reviewers say compared to Helpshift, Dixa is:
Easier to do business with
Easier to admin
Easier to set up
Categories in common with Helpshift:
Digital Customer Service Platforms
Conversational Support
Live Chat
Help Desk
Customer Self-Service

Kustomer
By Kustomer
4.5/5
(503)
Product Description
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
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Reviewers say compared to Helpshift, Kustomer is:
Better at support
Easier to set up
Easier to do business with
Categories in common with Helpshift:
Digital Customer Service Platforms
Conversational Support
Live Chat
Help Desk
Customer Self-Service

TeamSupport
By TeamSupport
4.4/5
(885)
Product Description
TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.
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Reviewers say compared to Helpshift, TeamSupport is:
Easier to do business with
Better at support
Easier to admin
Categories in common with Helpshift:
Digital Customer Service Platforms
Conversational Support
Live Chat
Help Desk
Customer Self-Service

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers