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Helpshift

Helpshift Alternatives & Competitors

(320)4.2 out of 5

Looking for alternatives to Helpshift? Tons of people want Live Chat Software to help with in-app messaging, targeted emails, and knowledge base. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Live Chat Software that reviewers voted best overall compared to Helpshift. Based on reviewer data you can see how Helpshift stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Intercom, Freshdesk, Zendesk Support Suite, and Salesforce Service Cloud are the most popular alternatives and competitors to Helpshift.

Top Alternatives to Helpshift

  • Intercom
  • Freshdesk
  • Zendesk Support Suite
  • Salesforce Service Cloud
  • Drift

Top 20 Alternatives & Competitors to Helpshift

    #1
    #1
  1. Intercom

    (1,255)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with Helpshift:
  2. Intercom allows you to communicate personally with every single customer.

    Categories in common with Helpshift:

    AE
    It is 100% automated. Whatever company activity you are up to, Intercom will be there! It is the main tool in my life that is capable of combining the teams in one place: marketing, product,...Read more

    Reviewers say compared to Helpshift, Intercom is:

    Easier to admin
    Easier to do business with
    Easier to set up
    #2
    #2
  3. Freshdesk

    (2,343)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Helpshift:
  4. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Helpshift:

    GB
    Am able to easily and quickly manage all customer support avenues in one place. The ticketing feature is super awesome as the customer service team is able to attend to clients requests promptly...Read more

    Reviewers say compared to Helpshift, Freshdesk is:

    Easier to do business with
    Better at support
    Easier to set up
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Helpshift:
  6. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Helpshift:

    AC
    The flexibility and extensibility of Zendesk is king. You really can't beat it when it comes to all the options to customize your experience. Additionally the API library is pretty awesome, and...Read more

    Reviewers say compared to Helpshift, Zendesk Support Suite is:

    Better at meeting requirements
    Easier to set up
    #4
    #4
  7. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Helpshift:
  8. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Helpshift:

    Kimberly B.
    KB
    It is very user-friendly and has the capabilities needed for my job.

    Reviewers say compared to Helpshift, Salesforce Service Cloud is:

    Slower to reach roi
    More expensive
    #5
    #5
  9. Drift

    (489)4.3 out of 5

    Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Helpshift:
  10. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Helpshift:

    Jose R.
    JR
    Drift was extremely customizable, and even allowed for us to create a human-like not using conversational marketing in response to a lead's questions.

    Reviewers say compared to Helpshift, Drift is:

    Easier to do business with
    Better at support
    Easier to set up
    #6
    #6
  11. LiveAgent

    (1,309)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Helpshift:
  12. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Helpshift:

    Foxlie A.
    FA
    If you are in need of a help desk and live chat for a multi-brand company, this provider is great! We have 5 diffrent brands and we can offerfull support with live chat and help desk to our...Read more

    Reviewers say compared to Helpshift, LiveAgent is:

    Easier to do business with
    Better at support
    Easier to set up
    #7
    #7
  13. Zoho Desk

    (2,679)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Helpshift:
  14. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Helpshift:

    Hemendra Singh T.
    HT
    Zoho suites provide simple, robust integration between various services we use. Cliq & invoices are being used. We are also exploring projects.

    Reviewers say compared to Helpshift, Zoho Desk is:

    Easier to do business with
    Better at meeting requirements
    Easier to admin
    #8
    #8
  15. Birdeye

    (975)4.8 out of 5
    Optimized for quick response

    Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with Helpshift:
  16. Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with Helpshift:

    AH
    System to capture reviews. Easily shares the reviews across digital media platforms.

    Reviewers say compared to Helpshift, Birdeye is:

    Easier to do business with
    Easier to admin
    Better at support
    #9
    #9
  17. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Helpshift:
  18. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Helpshift:

    Mahesh G.
    MG
    My way to convey LiveChat's incredible features will be short, because they are diverse in nature. During chatting, I can conveniently label the property owner for a better insight into the...Read more

    Reviewers say compared to Helpshift, LiveChat is:

    Easier to set up
    Easier to admin
    Easier to do business with
    #10
    #10
  19. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with Helpshift:
  20. A powerful customer support suite with a focus on collaboration.

    Categories in common with Helpshift:

    UC
    TeamSupport has helped our company to manage incoming requests and divert them to the proper teams within the organization. Being able to write custom reports really helps for weekly meetings as...Read more

    Reviewers say compared to Helpshift, TeamSupport is:

    Easier to do business with
    Easier to admin
    Better at support
    #11
    #11
  21. HubSpot Service Hub

    (520)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Helpshift:
  22. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Helpshift:

    UC
    It offers a great way to stay organized and track for analytics. It has gave us great insight on what is taking most of our time and helps us speed up task completions.

    Reviewers say compared to Helpshift, HubSpot Service Hub is:

    Slower to reach roi
    Better at support
    Easier to do business with
    #12
    #12
  23. LiveZilla

    (447)4.6 out of 5

    LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Helpshift:
  24. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Helpshift:

    FM
    it is a very good software for live chat for the companies to do business and more helpful, it is a multi website support usefull for helpdesk and others a swe;;

    Reviewers say compared to Helpshift, LiveZilla is:

    Easier to set up
    Easier to do business with
    Easier to admin
    #13
    #13
  25. Kustomer

    (286)4.4 out of 5
    Optimized for quick response

    Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with Helpshift:
  26. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with Helpshift:

    CH
    The notes. and tagging colleagues in them. And I like the night mode.

    Reviewers say compared to Helpshift, Kustomer is:

    Slower to reach roi
    Easier to do business with
    Better at support
    #14
    #14
  27. Front

    (611)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Helpshift:
  28. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Helpshift:

    Michelle O.
    MO
    The option to assign team mates to email easily even when they are not in cc.

    Reviewers say compared to Helpshift, Front is:

    Easier to do business with
    Better at support
    Easier to admin
    #15
    #15
  29. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Helpshift:
  30. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Helpshift:

    LA
    I like that it is easy to use and dial the numbers by copy paste when I need to do a call back, its nice that i change the color your status so that way you know what are you logged in, my favorite...Read more

    Reviewers say compared to Helpshift, UJET is:

    Slower to reach roi
    Easier to set up
    Easier to do business with
    #16
    #16
  31. Podium

    (1,105)4.6 out of 5
    Optimized for quick response

    Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with Helpshift:
  32. Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with Helpshift:

    DS
    Podium has been great for communicating with out members through text. It is very easy to keep track of incoming messages, and to respond quickly easy. It is also very easy to use for outgoing text...Read more

    Reviewers say compared to Helpshift, Podium is:

    Easier to set up
    Easier to admin
    Easier to do business with
    #17
    #17
  33. Genesys Cloud

    (366)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Helpshift:
  34. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Helpshift:

    Jade D.
    JD
    What I like best is how easy it is to use. The integration of the working parts of applications that are typically used in a call center environment are so seamless that you almost feel like "it...Read more

    Reviewers say compared to Helpshift, Genesys Cloud is:

    Slower to reach roi
    #18
    #18
  35. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Helpshift:
  36. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Helpshift:

    MF
    The best part is it is 100% customizable and with the sdk kits you can make it do almost anything you want.

    Reviewers say compared to Helpshift, Genesys Engage is:

    Slower to reach roi
    More expensive
    #19
    #19
  37. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Helpshift:
  38. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Helpshift:

    UF
    The workflow and ability to collaborate with other users is very helpful

    Reviewers say compared to Helpshift, Jira Service Management is:

    Easier to do business with
    Better at meeting requirements
    #20
    #20
  39. Hiver

    (521)4.6 out of 5
    Optimized for quick response

    Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with Helpshift:
  40. Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with Helpshift:

    UL
    The seamless integration between Hiver and Gmail

    Reviewers say compared to Helpshift, Hiver is:

    Easier to do business with
    Better at support
    Easier to set up