Helpshift Discussions

Helpshift

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Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us apart, ensuring an exceptional end-to-end support experience. Our key features include Smart Intent recognition, AI-powered Answers, Sentiment Analysis, Language AI, and Agent Copilot, making our support journey unparalleled in the industry. With Helpshift, brands benefit from superior automation and intent detection, ensuring quick and accurate issue resolution. Our proprietary machine translation minimizes errors, enhancing communication across languages. We prioritize lng-term partnerships and customer satisfaction, providing a flexible and scalable support solution that adapts to our clients' evolving needs. Experience a rapid time to value as our platform drives transformation and demonstrates ROI swiftly.

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# What is Helpshift used for? What is Helpshift used for? ##### Post Metadata

- Posted at: about 2 years ago - Author title: Pinned by G2 as a common question

# What's the best way to correctly set up Helpshift Analytics? While there are a lot of information being tracked in Helpshift, there are times where we only need to look into specific ones for reporting purposes. As an administrator, a way to filter the information more deeply is something that us in my industry will greatly appreciate. Are there some plans to improve analytics for business purposes? ##### Post Metadata

- Posted at: about 6 years ago - Author title: Junior Lead at GameOps Inc.

- Net upvotes: 1

# what are the some of the used cases for Helpshift Bot implementations what are the some of the used cases for Helpshift Bot implementations Brands who have done this to deploy the bot in the CX live support environment ##### Post Metadata

- Posted at: about 6 years ago

- Net upvotes: 1

# What would be the best way to receive notifications of chats waiting to be answered. Returning chats don't send a notification in slack that they have returned. This only happens with new chats and it isn't perfect. ##### Post Metadata

- Posted at: about 6 years ago - Author title: Sr. Hours of Service Specialist

- Net upvotes: 1

# Upgrade no visual Poderiam dar um upgrade no visual do help ? eu sou usuário deste mravilhoso software a mais de um ano e uma interação visual melhor com o usuário seria ideal ao meu ver (botões maiores e arredondados, um pouco mais de diversidade nas cores). ##### Post Metadata

- Posted at: about 6 years ago

- Net upvotes: 1

# How can I improve my customer satisfaction if I have few staff handling Helpshift? my clients complain because the agents' response is delayed. ##### Post Metadata

- Posted at: about 6 years ago - Author title: Mario Rodriguez

- Net upvotes: 1

# Es posible que helpshit sea iterativo para dar repuestas mas precisas aparte de las que se configura ? ##### Post Metadata

- Posted at: about 6 years ago

- Net upvotes: 1

# Is my experience relatable to yours? While I overall like HelpShift, as I stated in my review, there are enough things that have caused friction that I am unsure if I am being overly sensitive or if others are experiencing the same. What might seem obvious to me (us) might not be for other users. So I am curious how others have experienced the platform and working with their support team. ##### Post Metadata

- Posted at: over 6 years ago

- Net upvotes: 1

# How to optimize the performance of chatbots in the service operation? What strategies are used to obtain a good deflection of the personalized bot and, to reconcile it, to avoid excessive interactions? What is the best way they use to measure and detect bottlenecks and possible failures? ##### Post Metadata

- Posted at: over 5 years ago