2026 Best Software Awards are here!See the list
Product Avatar Image

Helpshift

(381)4.3/5

44.0

Nps Score

Already have Helpshift?

All Helpshift Discussions

Arvin C.
AC

Junior Lead at GameOps Inc.

What's the best way to correctly set up Helpshift Analytics?

While there are a lot of information being tracked in Helpshift, there are times where we only need to look into specific ones for reporting purposes. As an administrator, a way to filter the information more deeply is something that us in my industry will greatly appreciate. Are there some... Read more

<0>Upvotes

1 Comment
Verified User
G2

what are the some of the used cases for Helpshift Bot implementations

what are the some of the used cases for Helpshift Bot implementations Brands who have done this to deploy the bot in the CX live support environment

<0>Upvotes

0 Comments
DP

Sr. Hours of Service Specialist

What would be the best way to receive notifications of chats waiting to be answered.

Returning chats don't send a notification in slack that they have returned. This only happens with new chats and it isn't perfect.

<0>Upvotes

1 Comment
Verified User
G2

Upgrade no visual

Poderiam dar um upgrade no visual do help ? eu sou usuário deste mravilhoso software a mais de um ano e uma interação visual melhor com o usuário seria ideal ao meu ver (botões maiores e arredondados, um pouco mais de diversidade nas cores).

<0>Upvotes

0 Comments
MR

Mario Rodriguez

How can I improve my customer satisfaction if I have few staff handling Helpshift?

my clients complain because the agents' response is delayed.

<0>Upvotes

2 Comments
Verified User
G2

Is my experience relatable to yours?

While I overall like HelpShift, as I stated in my review, there are enough things that have caused friction that I am unsure if I am being overly sensitive or if others are experiencing the same. What might seem obvious to me (us) might not be for other users. So I am curious how others have... Read more

<0>Upvotes

0 Comments
Verified User
G2

How to optimize the performance of chatbots in the service operation?

What strategies are used to obtain a good deflection of the personalized bot and, to reconcile it, to avoid excessive interactions? What is the best way they use to measure and detect bottlenecks and possible failures?

<0>Upvotes

0 Comments

Start a New Software Discussion

Have a software question?

Get answers from real users and experts

Start A Discussion

Product Avatar Image

Have you used Helpshift before?

Answer a few questions to help the Helpshift community

Top Contributors in Helpshift

1
RR

Roberto Jesus R.

Oficial de Soporte Aplicaciones

2 pts
2
Łukasz M.
ŁM

Łukasz M.

Product Owner

1 pt
3
RH

Robert H.

Customer Support Manager & Associate Production

1 pt
4
LX

lucas x.

Assistente de marketing

1 pt
5
Tribble A.
TA

Tribble A.

Content Operations Specialist

1 pt