# What would be the best way to receive notifications of chats waiting to be answered.

Returning chats don't send a notification in slack that they have returned. This only happens with new chats and it isn't perfect.

##### Post Metadata
- Posted at: almost 7 years ago
- Author title: Sr. Hours of Service Specialist
- Net upvotes: 1


## Comments
### Comment 1

You can create time based automations with add as an action internal note with notification of one of agents. 

##### Comment Metadata
- Posted at: almost 7 years ago
- Author title: Product Owner




## Related Product
[Helpshift](https://www.g2.com/products/helpshift/reviews)

## Related Category
[Player Support Platforms](https://www.g2.com/categories/player-support-platforms)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4