Compare Freshdesk and Gmelius 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Small-Business (81.5% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Starting at $24.00 1 User Per Month
Freshdesk
Star Rating
(3,716)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansGmelius
Star Rating
(776)4.4 out of 5
Market Segments
Small-Business (81.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in providing a structured and efficient ticket management system, with automation features that significantly reduce manual work for customer support teams. Users appreciate the ability to customize workflows to fit their specific needs, making it a versatile choice for various business operations.
- Users say that Freshdesk's clean interface and easy navigation make daily support tasks much less stressful, especially when handling multiple customer queries. This user-friendly design is particularly beneficial for new hires, who can quickly adapt without extensive training.
- According to verified reviews, Gmelius shines in enhancing Gmail functionality, with features like automated follow-ups that help users manage their email communications more effectively. Reviewers highlight the sequence feature as a game-changer for keeping track of follow-ups, which was previously a significant pain point.
- Reviewers mention that while Gmelius is easy to use and improves email visibility, it lacks the comprehensive support and ticketing capabilities that Freshdesk offers. This can be a drawback for teams that require robust customer support tools alongside email management.
- G2 reviewers indicate that Freshdesk's higher G2 Score reflects overall user satisfaction, particularly in areas like ease of setup and quality of support. Users have noted that the platform's transparency in pricing and integration capabilities make it a reliable partner for businesses looking to streamline their customer service operations.
- Users report that Gmelius, while effective for email management, may not meet the needs of businesses looking for a full-fledged help desk solution. The lack of recent reviews suggests that it may not be keeping pace with user expectations compared to Freshdesk, which continues to receive positive feedback and a steady stream of reviews.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Gmelius
Growth
Starting at $24.00
1 User Per Month
- Unlimited Shared Inboxes & AI Assistants
- Workflow automation rules
- Outreach automation suite
Free Trial
Freshdesk
Free Trial is available
Gmelius
Free Trial is available
Ratings
Meets Requirements
8.6
3,257
8.5
568
Ease of Use
8.9
3,279
8.3
575
Ease of Setup
8.6
2,336
8.1
251
Ease of Admin
8.7
2,198
8.3
246
Quality of Support
8.7
3,154
8.7
496
Has the product been a good partner in doing business?
8.8
2,121
8.5
237
Product Direction (% positive)
8.8
3,229
8.6
537
Features by Category
Ticket and Case Management
8.9
2238
|
Verified
8.7
75
|
Verified
8.8
2254
|
Verified
8.6
78
|
Verified
8.5
2179
|
Verified
8.8
86
|
Verified
8.5
2058
|
Verified
9.0
74
|
Verified
8.3
1807
|
Verified
9.2
53
|
Verified
8.5
2089
|
Verified
9.0
76
|
Verified
8.7
2018
|
Verified
9.0
79
|
Verified
8.3
1372
|
Verified
8.9
55
|
Verified
Generative AI
7.3
328
Not enough data
7.4
324
Not enough data
Agentic AI - Help Desk
7.1
58
Not enough data
6.8
57
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1925
|
Verified
8.8
62
|
Verified
8.9
2087
|
Verified
8.9
77
|
Verified
8.4
1313
|
Verified
8.8
62
|
Verified
8.0
1190
|
Verified
Feature Not Available
7.9
935
|
Verified
Feature Not Available
Platform
8.1
1156
|
Verified
6.9
66
|
Verified
8.1
1658
|
Verified
7.6
84
|
Verified
8.6
1548
|
Verified
8.4
104
|
Verified
8.3
1149
|
Verified
8.7
75
|
Verified
8.0
1875
|
Verified
8.1
72
|
Verified
8.3
1962
|
Verified
7.9
94
|
Verified
Setup
Not enough data
8.5
94
Not enough data
8.7
90
Not enough data
Feature Not Available
Not enough data
8.5
104
Management
Not enough data
8.4
88
Not enough data
8.4
66
Not enough data
8.7
76
Generative AI
Not enough data
6.7
10
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Not enough data
Design
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Not enough data
Generative AI
7.7
263
Not enough data
7.7
263
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Sorting & Filtering
Not enough data
8.2
109
Not enough data
8.4
145
Not enough data
7.9
107
Not enough data
8.0
120
Integrations
Not enough data
Feature Not Available
Not enough data
9.2
175
Not enough data
Feature Not Available
Time Management
Not enough data
8.6
138
Not enough data
8.4
136
Not enough data
7.9
97
Generative AI
Not enough data
6.2
22
Not enough data
6.1
22
Not enough data
6.3
22
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
584
|
Verified
Not enough data
8.7
600
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1658
|
Verified
7.6
84
|
Verified
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
Not enough data
8.8
518
|
Verified
Not enough data
8.6
546
|
Verified
Not enough data
Generative AI
7.9
140
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
912
Not enough data
8.3
684
Not enough data
8.2
239
Not enough data
8.4
257
Not enough data
Self-Service Platform
8.5
253
Not enough data
8.7
261
Not enough data
8.0
222
Not enough data
8.5
238
Not enough data
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Gmelius are categorized as Help Desk and Shared Inbox
Unique Categories
Gmelius is categorized as Google Workspace Communication Tools, Project Management Tools, Workflow Management, and Email Management
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gmelius
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Marketing and Advertising
10.8%
Information Technology and Services
8.1%
Computer Software
5.2%
Accounting
3.6%
Financial Services
3.1%
Other
69.3%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Will you be updating the iOS app?
1 Comment
FB
Hi Paul,
Yes, our team is currently developing native mobile applications for both Android and iOS. The fully-native Android app will be released this...Read more
How do I generate email actions based on read receipts, and have them synced with my to dos
1 Comment
FB
Hi Alexander,
Just create a sequence, where you'll use "upon open" as a condition and "add to board" as an action.
To learn more:...Read more
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