# Forsta vs Qualtrics Customer Experience Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Qualtrics Customer Experience excels in providing a comprehensive dashboard that simplifies the process of capturing customer feedback from various channels. Users appreciate the platform's ability to integrate data from emails, surveys, SMS, websites, apps, and social media, making it a versatile tool for decision-making.
- **Users say** that Forsta offers unique features like separate rooms for respondents and clients, enhancing the interaction experience. This functionality allows for real-time communication without respondents seeing the clients, which can be beneficial for maintaining privacy during surveys.
- **Reviewers mention** that Qualtrics Customer Experience stands out for its user-friendly interface, with many highlighting the ease of use when navigating the platform. The variety of options available for accomplishing tasks is also noted, allowing users to find multiple ways to achieve their goals without frustration.
- **According to verified reviews** , Forsta is praised for its robust quota management and programming capabilities. Users appreciate the knowledge base and priority support, which they feel contributes to a reliable experience with minimal failures, ensuring that the platform meets their operational needs.
- **G2 reviewers highlight** that Qualtrics Customer Experience has a higher overall satisfaction score compared to Forsta, indicating a stronger performance in user experience and support quality. Users specifically mention the actionable insights provided by the reporting tools, which help in making informed business decisions.
- **Users report** that while Forsta has strong functionalities and regular upgrades, it may not match the same level of satisfaction in areas like sentiment analysis and social media integration compared to Qualtrics. This difference can impact users who rely heavily on these features for comprehensive customer experience management.



| | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 335 | 751 | 
| **Largest Market Segment** | Mid-Market (42.9% of reviews) | Enterprise (51.5% of reviews) | 
| **Entry Level Price** | Contact Us | Contact Us | 

---
## Top Pros & Cons

### Forsta

Pros:
- Ease of Use (5 reviews)
- Insights (4 reviews)

Cons:
- Limited Options (3 reviews)
- Poor Performance (3 reviews)

### Qualtrics Customer Experience

Pros:
- Ease of Use (18 reviews)
- Analytics (14 reviews)

Cons:
- Complexity (7 reviews)
- Improvement Needed (7 reviews)

---
## Ratings Comparison
| Rating | Forsta | Qualtrics Customer Experience | 
|---|---|---|
  | **Meets Requirements** | 8.3 (252 reviews) | 8.6 (602 reviews) | 
  | **Ease of Use** | 8.1 (257 reviews) | 8.4 (605 reviews) | 
  | **Ease of Setup** | 8.3 (97 reviews) | 7.6 (362 reviews) | 
  | **Ease of Admin** | 7.8 (96 reviews) | 7.9 (349 reviews) | 
  | **Quality of Support** | 8.1 (251 reviews) | 8.5 (569 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (94 reviews) | 8.5 (341 reviews) | 
  | **Product Direction (% positive)** | 7.9 (251 reviews) | 8.6 (579 reviews) | 

---
## Pricing

### Forsta

#### Entry-Level Pricing

Plan: Forsta HX Essentials

Price: Contact Us

Description: Forsta’s HX Essentials program gives you all you need to kickstart a best-in-class CX program that helps you understand the full story of your customer.

Key Features:
- Standard Surveys
- Digital Feedback
- Connectors

[Learn more about Forsta](https://www.g2.com/products/forsta/reviews)

#### Free Trial

No

### Qualtrics Customer Experience

#### Entry-Level Pricing

Plan: Frontline Care

Price: Contact Us

Description: Best for customer experience and contact center leaders who want to retain and upsell more customers

Key Features:
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)

[Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 9.2/10 | 11 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Reports

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Reports Interface** | 9.3 (10 reviews) | Not enough data | 
| **Steps to Answer** | 9.1 (9 reviews) | Not enough data | 
| **Graphs and Charts** | 9.4 (11 reviews) | Not enough data | 
| **Score Cards** | 9.1 (9 reviews) | Not enough data | 
| **Dashboards** | 9.2 (11 reviews) | Not enough data | 

#### Self Service 

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Data Visualization

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 9.2/10 | 11 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Reports

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Reports Interface** | 9.3 (10 reviews) | Not enough data | 
| **Steps to Answer** | 9.1 (9 reviews) | Not enough data | 
| **Graphs and Charts** | 9.4 (11 reviews) | Not enough data | 
| **Score Cards** | 9.1 (9 reviews) | Not enough data | 
| **Dashboards** | 9.2 (11 reviews) | Not enough data | 

#### Reports

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Reports Interface** | 9.3 (9 reviews) | Not enough data | 
| **Share Reports** | 9.4 (8 reviews) | Not enough data | 
| **Steps to Answer** | 9.4 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Visualization

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Graphs and Charts** | 9.3 (10 reviews) | Not enough data | 
| **Score Cards** | 9.1 (9 reviews) | Not enough data | 
| **Dashboards** | 9.3 (10 reviews) | Not enough data | 
| **Formats** | 8.9 (9 reviews) | Not enough data | 

#### Data Updates

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Historical Snapshots** | 8.3 (8 reviews) | Not enough data | 
| **Real-Time Updating** | 9.8 (9 reviews) | Not enough data | 

#### Collaboration

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Sharing** | 9.2 (8 reviews) | Not enough data | 
| **Co-Editing** | 8.8 (8 reviews) | Not enough data | 
| **Devices** | 9.3 (9 reviews) | Not enough data | 

#### Data Updates

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Historical Snapshots** | 8.5 (8 reviews) | Not enough data | 
| **Real-Time Updating** | 9.4 (9 reviews) | Not enough data | 
| **Email Reports** | 9.4 (9 reviews) | Not enough data | 

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.3/10 | 86 |

#### Social Analytics

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Competitor Analysis** | Not enough data | 8.2 (59 reviews) | 
| **Follower Analysis** | Not enough data | 8.2 (65 reviews) | 
| **Post Performance** | Not enough data | 8.5 (68 reviews) | 
| **Paid Campaign Tracking** | Not enough data | Not enough data | 
| **Attribution** | Not enough data | Not enough data | 
| **Hashtag Analytics** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Reports & Dashboards

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Report Customizability** | Not enough data | 8.2 (72 reviews) | 
| **Report Exporting** | Not enough data | 8.2 (73 reviews) | 
| **Scalability** | Not enough data | 8.3 (71 reviews) | 
| **White Label** | Not enough data | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 7.3/10 | 13 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### User Response Methods

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Survey** | 8.6 (11 reviews) | Not enough data | 
| **Video Snippets** | 8.0 (9 reviews) | Not enough data | 
| **Video Interview** | 7.5 (8 reviews) | Not enough data | 
| **Photo Submission** | 7.2 (9 reviews) | Not enough data | 
| **Text/Notes** | 7.6 (13 reviews) | Not enough data | 

#### Participant Selection

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **In-App** | 6.2 (11 reviews) | Not enough data | 
| **In-Store** | 6.9 (8 reviews) | Not enough data | 
| **On-Site** | 7.0 (9 reviews) | Not enough data | 
| **Recruitment Pool** | 7.1 (8 reviews) | Not enough data | 

#### Insights

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Analytics** | 7.4 (12 reviews) | Not enough data | 
| **Collaboration** | 7.4 (13 reviews) | Not enough data | 
| **Sorting** | 7.2 (13 reviews) | Not enough data | 

#### Generative AI

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.8/10 | 44 |

#### Quality Assurance

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Evaluation** | Not enough data | 9.1 (37 reviews) | 
| **Calibration** | Not enough data | 8.8 (36 reviews) | 
| **Reports** | Not enough data | 8.4 (38 reviews) | 

#### Engagement

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Feedback** | Not enough data | 8.4 (39 reviews) | 
| **Dashboards** | Not enough data | 8.8 (39 reviews) | 
| **Training** | Not enough data | 8.7 (35 reviews) | 

#### Performance

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Integrations** | Not enough data | 8.7 (34 reviews) | 
| **Compliance** | Not enough data | 9.3 (35 reviews) | 

#### Generative AI

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 8.0/10 | 11 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Feedback Source

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Invitation** | Not enough data | Not enough data | 
| **Survey Link** | 8.7 (5 reviews) | Not enough data | 
| **App** | 7.8 (6 reviews) | Not enough data | 
| **Widget** | Not enough data | Not enough data | 
| **Recruitment Pool** | Not enough data | Not enough data | 

#### Feedback Management

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Media Library** | 9.0 (7 reviews) | Not enough data | 
| **Sorting** | 8.0 (5 reviews) | Not enough data | 
| **Sharing** | 8.3 (5 reviews) | Not enough data | 
| **Privacy** | 8.9 (6 reviews) | Not enough data | 

#### Insights

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Human Transcription** | 6.9 (7 reviews) | Not enough data | 
| **Computer Transcription** | 6.3 (5 reviews) | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Demo Automation

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **AI Demo Agent or Avatar ** | Not enough data | Not enough data | 

### Video Interviewing

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 7.6/10 | 5 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Platform Basics

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Interoperability** | Not enough data | Not enough data | 
| **Performance** | 7.0 (5 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.0 (5 reviews) | Not enough data | 

#### Platform Content

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Technology** | 7.3 (5 reviews) | Not enough data | 
| **File Sharing** | 8.0 (5 reviews) | Not enough data | 
| **Customization** | 7.0 (5 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Mobility** | 8.0 (5 reviews) | Not enough data | 
| **Messaging** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Dashboards** | 7.7 (5 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 8.4/10 | 90 |
| **Qualtrics Customer Experience** | 8.4/10 | 138 |

#### Analytics

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.6 (37 reviews) | 9.1 (111 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 8.4 (38 reviews) | 8.9 (109 reviews) | 
| **Customer Effort Score (CES)** | 8.3 (30 reviews) | 8.8 (105 reviews) | 
| **Gamification** | 7.5 (34 reviews) | 7.7 (60 reviews) | 

#### Customization

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Stakeholder Management** | 8.2 (35 reviews) | 8.4 (94 reviews) | 
| **Multilanguage Support** | 9.0 (60 reviews) | 8.4 (101 reviews) | 
| **Multiple Branding Support** | 8.3 (48 reviews) | 8.6 (94 reviews) | 
| **Vertical-specific Solutions** | 8.5 (40 reviews) | 8.4 (91 reviews) | 

#### Generative AI

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (11 reviews) | 

#### Agentic AI - Experience Management

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 8.3/10 | 12 |
| **Qualtrics Customer Experience** | 8.3/10 | 132 |

#### Feedback Management

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Tagging** | 7.9 (8 reviews) | 8.3 (92 reviews) | 
| **Segmentation** | 8.7 (10 reviews) | 8.6 (99 reviews) | 
| **Custom Reports and Dashboards** | 9.2 (12 reviews) | 8.3 (118 reviews) | 

#### Feedback Analysis

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Thematic Analysis** | 8.7 (5 reviews) | 8.3 (102 reviews) | 
| **Sentiment Analysis** | 6.2 (7 reviews) | 8.3 (104 reviews) | 
| **NPS/CSAT Scoring** | 8.3 (8 reviews) | 8.7 (103 reviews) | 

#### Feedback Sources

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Online Reviews** | 9.0 (8 reviews) | 8.3 (94 reviews) | 
| **Surveys** | 9.8 (11 reviews) | 9.0 (121 reviews) | 
| **Social Media** | 7.4 (9 reviews) | 8.4 (82 reviews) | 
| **Customer Service Channels** | 8.1 (8 reviews) | 8.7 (85 reviews) | 

#### Generative AI

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (10 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (10 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 8.7/10 | 17 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Survey Management

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Survey Builder** | 8.7 (17 reviews) | Not enough data | 
| **Question Types** | 9.0 (16 reviews) | Not enough data | 
| **Templates** | 8.5 (17 reviews) | Not enough data | 
| **Survey Distribution** | 9.1 (15 reviews) | Not enough data | 

#### Survey Customization

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Branching/Skip Logic** | 9.1 (15 reviews) | Not enough data | 
| **Branding** | 8.4 (16 reviews) | Not enough data | 
| **Multimedia Support** | 8.5 (16 reviews) | Not enough data | 
| **Multilingual Surveys** | 8.5 (14 reviews) | Not enough data | 

#### Survey Insights

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Reporting & Analytics** | 8.8 (17 reviews) | Not enough data | 
| **BI Tools Integration** | 8.1 (12 reviews) | Not enough data | 
| **Data Exporting** | 9.1 (16 reviews) | Not enough data | 
| **Permissions** | 8.5 (17 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | N/A | N/A |
| **Qualtrics Customer Experience** | 7.8/10 | 97 |

#### Monitoring & Listening

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Social Measurement** | Not enough data | 8.4 (82 reviews) | 
| **Influencer Identification** | Not enough data | 7.7 (72 reviews) | 
| **Brand Monitoring** | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Competitor Analysis** | Not enough data | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | 7.2 (81 reviews) | 
| **Social Reporting** | Not enough data | 7.8 (83 reviews) | 
| **Alerts and Notifications** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 9.7/10 | 5 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Setup

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Maintenance** | 9.7 (5 reviews) | Not enough data | 
| **No-Code** | Not enough data | Not enough data | 

#### Data

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 

#### Analysis

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Named entity recognition** | Not enough data | Not enough data | 
| **Keyphrase Extraction** | Not enough data | Not enough data | 
| **Topic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Language Identification** | Not enough data | Not enough data | 
| **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | 

#### Customization

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Pre-Built Parameterization** | Not enough data | Not enough data | 
| **Custom Extension** | Not enough data | Not enough data | 
| **Compositionality** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.7/10 | 48 |

#### Platform

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Health Score** | Not enough data | 8.5 (45 reviews) | 
| **Customer Profiles** | Not enough data | 9.1 (45 reviews) | 
| **Notifications** | Not enough data | 8.9 (45 reviews) | 

#### Predictions

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Service Quality Assurance** | Not enough data | 8.9 (44 reviews) | 
| **Analytics** | Not enough data | 8.7 (45 reviews) | 
| **Revenue Impact** | Not enough data | Feature Not Available | 
| **Artificial Intelligence** | Not enough data | 8.4 (44 reviews) | 
| **Sentiment** | Not enough data | 8.9 (46 reviews) | 
| **Retention** | Not enough data | 8.7 (46 reviews) | 

#### Generative AI

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (8 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.4/10 | 157 |

#### Generative AI

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (133 reviews) | 
| **Tickets** | Not enough data | 8.3 (97 reviews) | 
| **Macros** | Not enough data | 8.4 (73 reviews) | 

#### Channels

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Email** | Not enough data | 8.5 (67 reviews) | 
| **Social** | Not enough data | 8.8 (136 reviews) | 
| **Live Chat** | Not enough data | Feature Not Available | 
| **Phone** | Not enough data | Feature Not Available | 
| **Text** | Not enough data | 8.2 (51 reviews) | 

#### Insight

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Surveys** | Not enough data | 8.3 (69 reviews) | 
| **Reporting** | Not enough data | 8.3 (123 reviews) | 
| **Visitor Activity** | Not enough data | 8.1 (50 reviews) | 
| **Help Desk** | Not enough data | Feature Not Available | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Generative AI

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to Forsta (7):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [User Research Tools](https://www.g2.com/categories/user-research), [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Video Interviewing Software](https://www.g2.com/categories/video-interviewing), [Survey Software](https://www.g2.com/categories/survey), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)

**Unique to Qualtrics Customer Experience (7):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Forsta | Qualtrics Customer Experience | 
|---|---|---|
| **Small-Business** | 28.0% | 12.7% | 
| **Mid-Market** | 42.9% | 35.8% | 
| **Enterprise** | 29.1% | 51.5% | 

### By Industry

#### Forsta

- **Market Research:** 69.2%
- **Management Consulting:** 3.7%
- **Marketing and Advertising:** 3.1%
- **Pharmaceuticals:** 2.0%
- **Information Technology and Services:** 1.7%
- **Consumer Goods:** 1.7%
- **Hospital & Health Care:** 1.4%
- **Telecommunications:** 1.4%
- **Research:** 1.4%
- **Financial Services:** 1.4%
- **Other:** 13.2%

#### Qualtrics Customer Experience

- **Information Technology and Services:** 10.4%
- **Higher Education:** 6.9%
- **Computer Software:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Education Management:** 5.3%
- **Telecommunications:** 4.4%
- **Financial Services:** 4.2%
- **Insurance:** 3.3%
- **Market Research:** 2.8%
- **Banking:** 2.8%
- **Other:** 49.3%

---
## Alternatives

### Alternatives to Forsta

- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3017 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (952 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (528 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4083 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (520 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23551 reviews)

### Alternatives to Qualtrics Customer Experience

- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2468 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4083 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (207 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23551 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1738 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1142 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)

---
## Top Discussions

### Forsta

- Title: [I was stuck at a point where i wanted to randomise the answer options in pattern 1.2.3 or 3.2.1, how can we do that instead of making 2 seperate questions and punching options in similar order?](https://www.g2.com/discussions/25939-i-was-stuck-at-a-point-where-i-wanted-to-randomise-the-answer-options-in-pattern-1-2-3-or-3-2-1-how-can-we-do-that-instead-of-making-2-seperate-questions-and-punching-options-in-similar-order) — 2 comments, 1 upvote
  > **Top comment:** "Hi Nadeem - Happy to help! What company are you with & what is your email? - I will open a ticket for you so that our support team can provide you with the..."
- Title: [Is there any way that can allow me to see the backend codes like we can see in similar tool such as Decipher?](https://www.g2.com/discussions/25344-is-there-any-way-that-can-allow-me-to-see-the-backend-codes-like-we-can-see-in-similar-tool-such-as-decipher) — 2 comments, 1 upvote
  > **Top comment:** "Yes you can see the back end codes in Confirmit as well. There are separate folders created at the end for Themes, Question Skins and HTML styles used in the..."
- Title: [When will  ConfirmIT match inbuilt mobile layout like Decipher and Qualtrics as I feel this is one feature giving plus point to other competitors?](https://www.g2.com/discussions/when-will-confirmit-match-inbuilt-mobile-layout-like-decipher-and-qualtrics-as-i-feel-this-is-one-feature-giving-plus-point-to-other-competitors) — 2 comments, 1 upvote
  > **Top comment:** "A big thank you to Confirmit support for clearing my doubt , I have been naïve and unaware how to make best use of responsive layout. It is working for me..."
- Title: [Are confirmit surveys legit?](https://www.g2.com/discussions/are-confirmit-surveys-legit) — 1 comment
  > **Top comment:** "yes"
- Title: [Future of Forsta Plus](https://www.g2.com/discussions/future-of-forsta-plus) — 1 comment, 1 upvote
  > **Top comment:** "Hi Abhishek,

Forsta continues to support and bring innovation on both the Forsta Plus (Confirmit) and Forsta Surveys  (Decipher) products. 
Over time,..."

### Qualtrics Customer Experience

- Title: [How do other school districts use the platform?  We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote
  > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case"
- Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment
  > **Top comment:** "It acts an listening agent where you  an build, collect and organise data and gain insights out of the visualised data. 
Provides the summary for next..."
- Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment
  > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. "
- Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote
  > **Top comment:** "good work "
- Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment
  > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/forsta-vs-qualtrics-customer-experience)