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# Forsta vs Qualtrics Customer Experience Comparison - What are their main differences?

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ForstaQualtrics Customer Experience[+ Add Product](#)

Reviews

**Forsta** [

4.2/5(335)

](https://www.g2.com/products/forsta/reviews#reviews)

**Qualtrics Customer Experience** [

4.3/5(752)

](https://www.g2.com/products/qualtrics-customer-experience/reviews#reviews)

Pricing

**Forsta**
 **Contact Us** · Forsta HX Essentials

**Qualtrics Customer Experience**
 **Contact Us** · Frontline Care

**Pricing Insights**
from reviews

Time to Implement

**Forsta**
3 months

Based on 9 responses

**Qualtrics Customer Experience**
3 months

Based on 7 responses

Return on Investment

**Forsta**
23 months

Based on 6 responses

**Qualtrics Customer Experience**
23 months

Based on 17 responses

Perceived Cost

**Forsta**
$$$$$

**Qualtrics Customer Experience**
$$$$$

Average Discount

**Forsta**
10%

**Qualtrics Customer Experience**
11%1% more

 ![Forsta](https://images.g2crowd.com/uploads/product/hd_favicon/0c14402d000f4bafe2fb6884c1d34f6c/forsta.jpg "Forsta")

 ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

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Who do you want to talk with?

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Pros & Cons

**Forsta**
[
Ease of Use (4)
](https://www.g2.com/products/forsta/reviews?filters%5Bsentiment_snippet%5D=1365475&qs=pros-and-cons#reviews)[
Insights (4)
](https://www.g2.com/products/forsta/reviews?filters%5Bsentiment_snippet%5D=2334483&qs=pros-and-cons#reviews)[
Limited Options (3)
](https://www.g2.com/products/forsta/reviews?filters%5Bsentiment_snippet%5D=2334514&qs=pros-and-cons#reviews)[
Expensive (2)
](https://www.g2.com/products/forsta/reviews?filters%5Bsentiment_snippet%5D=2334494&qs=pros-and-cons#reviews)

**Qualtrics Customer Experience**
[
Ease of Use (14)
](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1683105&qs=pros-and-cons#reviews)[
Analytics (12)
](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682231&qs=pros-and-cons#reviews)[
Complexity (6)
](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1684225&qs=pros-and-cons#reviews)[
Improvement Needed (6)
](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682971&qs=pros-and-cons#reviews)

Integrations

**Forsta**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_579a29f62e488adb338feedadc07ae70/python.png "Product Avatar Image")

Python

](https://www.g2.com/products/python/reviews)[
View all
](https://www.g2.com/products/forsta/integrations)

**Qualtrics Customer Experience**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image")

Genesys Cloud CX

](https://www.g2.com/products/genesys-cloud-cx/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dd08426f9b1cd59deeab3d8fae3cd327/microsoft-power-automate.PNG "Product Avatar Image")

Microsoft Power Automate

](https://www.g2.com/products/microsoft-power-automate/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9f0f269b3942e720cb2639848e765d14/salesforce-b2b-commerce.jpg "Product Avatar Image")

Salesforce B2B Commerce

](https://www.g2.com/products/salesforce-b2b-commerce/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image")

Salesforce Service Cloud

](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[
View all
](https://www.g2.com/products/qualtrics-customer-experience/integrations)

Screenshots

**Forsta**
 ![Forsta screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1248780/SurveyDesigner-1.PNG)

**Qualtrics Customer Experience**
 ![Qualtrics Customer Experience screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1792949/Customer-Journey%282%29.png)

Ratings

Meets Requirements

**Forsta**

8.3

8.3252

**Qualtrics Customer Experience**

8.6

8.6603

Ease of Use

**Forsta**

8.1

8.1257

**Qualtrics Customer Experience**

8.4

8.4606

Ease of Setup

**Forsta**

8.3

8.397

**Qualtrics Customer Experience**

7.6

7.6363

Ease of Admin

**Forsta**

7.8

7.896

**Qualtrics Customer Experience**

7.9

7.9350

Quality of Support

**Forsta**

8.1

8.1251

**Qualtrics Customer Experience**

8.5

8.5570

Has the product been a good partner in doing business?

**Forsta**

8.4

8.494

**Qualtrics Customer Experience**

8.5

8.5342

Product Direction (% positive)

**Forsta**

7.9

7.9251

**Qualtrics Customer Experience**

8.6

8.6580

Features

Experience Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

8.4

90

8.4

139

Analytics

Net Promoter Score (NPS)

8.6

37

9.1(won by 0.5)

112

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Customer Satisfaction (CSAT) Score

8.4

38

8.9(won by 0.5)

110

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Customer Effort Score (CES)

8.3

30

8.8(won by 0.5)

106

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Gamification

7.5

34

7.7(won by 0.2)

60

Customization

Stakeholder Management

8.2

35

8.4(won by 0.2)

94

Multilanguage Support

9.0(won by 0.6)

60

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.4

102

Multiple Branding Support

8.3

48

8.6(won by 0.3)

95

Vertical-specific Solutions

8.5(won by 0.1)

40

8.4

91

Customizable Branding

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

8.3(won by default)

11

AI Text Summarization

Not enough data

7.7(won by default)

11

Generative AI

Not enough data

Not enough data

Agentic AI - Experience Management

Cross-system Integration

Not enough data

8.0(won by default)

5

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Real-Time Reporting

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Channel Support

Not enough data

Not enough data

Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

8.3

12

8.4

133

Feedback Management

Tagging

7.9

8

8.3(won by 0.4)

92

Segmentation

8.7(won by 0.1)

10

8.6

100

Custom Reports and Dashboards

9.2(won by 0.9)

12

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

119

Feedback Analysis

Thematic Analysis

8.7(won by 0.4)

5

8.3

103

Sentiment Analysis

6.2

7

8.3(won by 2.1)

104

 (There is a greater than 0.5 difference between this product's rating and its competitors)

NPS/CSAT Scoring

8.3

8

8.7(won by 0.4)

104

Feedback Sources

Online Reviews

9.0(won by 0.7)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

95

Surveys

9.8(won by 0.7)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.1

122

Social Media

7.4

9

8.4(won by 1.0)

82

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Customer Service Channels

8.1

8

8.7(won by 0.6)

85

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Generative AI

AI Text Generation

Not enough data

7.7(won by default)

10

AI Text Summarization

Not enough data

7.5(won by default)

10

Business Intelligence[Hide 85 FeaturesShow 85 Features](javascript:void(0);)

9.2

11

Not enough data

Reports

Reports Interface

9.3(won by default)

10

Not enough data

Steps to Answer

9.1(won by default)

9

Not enough data

Graphs and Charts

9.4(won by default)

11

Not enough data

Score Cards

9.1(won by default)

9

Not enough data

Dashboards

9.2(won by default)

11

Not enough data

Customizable Reports

Not enough data

Not enough data

Marketing Reports

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Interactive Reports

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customizable Dashboard

Not enough data

Not enough data

Self Service 

Calculated Fields

Not enough data

Not enough data

Data Column Filtering

Not enough data

Not enough data

Data Discovery

Not enough data

Not enough data

Search

Not enough data

Not enough data

Collaboration / Workflow

Not enough data

Not enough data

Automodeling

Not enough data

Not enough data

Natural Language Search

Not enough data

Not enough data

Visual Discovery

Not enough data

Not enough data

Data Blending

Not enough data

Not enough data

Data Blending

Not enough data

Not enough data

Advanced Analytics

Predictive Analytics

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Big Data Services

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Building Reports

Data Transformation

Not enough data

Not enough data

Data Modeling

Not enough data

Not enough data

WYSIWYG Report Design

Not enough data

Not enough data

Integration APIs

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Platform

Mobile User Support

Not enough data

Not enough data

Customization 

Not enough data

Not enough data

User, Role, and Access Management

Not enough data

Not enough data

Internationalization

Not enough data

Not enough data

Sandbox / Test Environments

Not enough data

Not enough data

Performance and Reliability

Not enough data

Not enough data

Breadth of Partner Applications

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Metadata Management

Not enough data

Not enough data

Additional Functionality

Customizable Branding

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Ad hoc Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Publishing/Sharing

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Strategic Planning

Not enough data

Not enough data

Self Service Data Preparation

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Data Synchronization

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Data Mapping

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Trend/Problem Indicators

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Profitability Analysis

Not enough data

Not enough data

OLAP

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Data Connectors

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Data Mining

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Ad hoc Query

Not enough data

Not enough data

Data Visualization[Hide 83 FeaturesShow 83 Features](javascript:void(0);)

9.2

11

Not enough data

Reports

Reports Interface

9.3(won by default)

10

Not enough data

Steps to Answer

9.1(won by default)

9

Not enough data

Graphs and Charts

9.4(won by default)

11

Not enough data

Score Cards

9.1(won by default)

9

Not enough data

Dashboards

9.2(won by default)

11

Not enough data

Customizable Reports

Not enough data

Not enough data

Marketing Reports

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Interactive Reports

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customizable Dashboard

Not enough data

Not enough data

Reports

Reports Interface

9.3(won by default)

9

Not enough data

Share Reports

9.4(won by default)

8

Not enough data

Steps to Answer

9.4(won by default)

8

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Visualization

Graphs and Charts

9.3(won by default)

10

Not enough data

Score Cards

9.1(won by default)

9

Not enough data

Dashboards

9.3(won by default)

10

Not enough data

Formats

8.9(won by default)

9

Not enough data

Mobile Dashboards

Not enough data

Not enough data

Public Dashboards

Not enough data

Not enough data

Private Dashboards

Not enough data

Not enough data

Data Updates

Historical Snapshots

8.3(won by default)

8

Not enough data

Real-Time Updating

9.8(won by default)

9

Not enough data

Collaboration

Sharing

9.2(won by default)

8

Not enough data

Co-Editing

8.8(won by default)

8

Not enough data

Devices

9.3(won by default)

9

Not enough data

Data Updates

Historical Snapshots

8.5(won by default)

8

Not enough data

Real-Time Updating

9.4(won by default)

9

Not enough data

Scheduled/Automated Reports

9.4(won by default)

9

Not enough data

Customizable Reports

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Data Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Additional Functionality

KPI Monitoring

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Natural Language Search

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Ad hoc Reporting

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Data Aggregation

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Data Connectors

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Data Synchronization

Not enough data

Not enough data

API

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Interactive Elements

Not enough data

Not enough data

Single Page View

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Functions/Calculations

Not enough data

Not enough data

Historical Reporting

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Visual Discovery

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Data Mapping

Not enough data

Not enough data

Relational Display

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

OLAP

Not enough data

Not enough data

Ad hoc Query

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Social Media Analytics[Hide 67 FeaturesShow 67 Features](javascript:void(0);)

Not enough data

8.3

87

Social Analytics

Competitor Analysis

Not enough data

8.2(won by default)

59

Follower Analysis

Not enough data

8.2(won by default)

65

Post Performance

Not enough data

8.5(won by default)

68

Paid Campaign Tracking

Not enough data

Not enough data

Attribution

Not enough data

Not enough data

Hashtag Analytics

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Lead Attribution

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Keyword Tracking

Not enough data

Not enough data

Influencer Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Reports & Dashboards

Report Customizability

Not enough data

8.2(won by default)

73

Report Exporting

Not enough data

8.2(won by default)

74

Scalability

Not enough data

8.4(won by default)

72

White Label

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Agentic AI - Social Media Analytics

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Generative AI

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Post Scheduling

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Competitor Monitoring

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Social Advertising

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Campaign Scheduling

Not enough data

Not enough data

Social Performance Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

API

Not enough data

Not enough data

User Research[Hide 80 FeaturesShow 80 Features](javascript:void(0);)

7.3

13

Not enough data

User Response Methods

Survey

8.6(won by default)

11

Not enough data

Video Snippets

8.0(won by default)

9

Not enough data

Video Interview

7.5(won by default)

8

Not enough data

Photo Submission

7.2(won by default)

9

Not enough data

Text/Notes

7.6(won by default)

13

Not enough data

Commenting/Notes

Not enough data

Not enough data

Participant Selection

In-App

6.2(won by default)

11

Not enough data

In-Store

6.9(won by default)

8

Not enough data

On-Site

7.0(won by default)

9

Not enough data

Recruitment Pool

7.1(won by default)

8

Not enough data

Single Sign On

Not enough data

Not enough data

Insights

Analytics

7.4(won by default)

12

Not enough data

Collaboration

7.4(won by default)

13

Not enough data

Sorting

7.2(won by default)

13

Not enough data

Visual Analytics

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

User Journeys

Not enough data

Not enough data

Usability Testing

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

For Mobile

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

API

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Unmoderated Testing

Not enough data

Not enough data

Screen Activity Recording

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Software Testing Management

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Heatmaps

Not enough data

Not enough data

Prototype Creation

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

User Research Analysis

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

For Websites

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Design Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Moderated Usability Testing

Not enough data

Not enough data

Quantitative Metrics

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Conversion Rate Optimization

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Video recording/Transcriptions

Not enough data

Not enough data

Customizable Categories

Not enough data

Not enough data

Annotations

Not enough data

Not enough data

Performance Testing

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Projections

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

Demographic Data

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Contact Center Quality Assurance[Hide 43 FeaturesShow 43 Features](javascript:void(0);)

Not enough data

8.8

44

Quality Assurance

Evaluation

Not enough data

9.1(won by default)

37

Calibration

Not enough data

8.8(won by default)

36

Reports

Not enough data

8.4(won by default)

38

Engagement

Feedback

Not enough data

8.4(won by default)

39

Dashboards

Not enough data

8.8(won by default)

39

Training

Not enough data

8.7(won by default)

35

Activity Dashboard

Not enough data

Not enough data

Performance

Third-Party Integrations

Not enough data

8.7(won by default)

34

Compliance

Not enough data

9.3(won by default)

35

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Journey Mapping

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Customer Surveys

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Leaderboards

Not enough data

Not enough data

Employee Reward Programs

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

KPI Monitoring

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Multiple Scoring Models

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Screen Recording

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Consumer Video Feedback[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

8.0

11

Not enough data

Feedback Source

Survey Link

8.7(won by default)

5

Not enough data

App

7.8(won by default)

6

Not enough data

Invitation

Not enough data

Not enough data

Widget

Not enough data

Not enough data

Recruitment Pool

Not enough data

Not enough data

Feedback Management

Media Library

9.0(won by default)

7

Not enough data

Sorting

8.0(won by default)

5

Not enough data

Sharing

8.3(won by default)

5

Not enough data

Privacy

8.9(won by default)

6

Not enough data

Insights

Human Transcription

6.9(won by default)

7

Not enough data

Computer Transcription

6.3(won by default)

5

Not enough data

Analytics

Not enough data

Not enough data

Agentic AI - Demo Automation

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

AI Demo Agent or Avatar 

Not enough data

Not enough data

Video Interviewing[Hide 41 FeaturesShow 41 Features](javascript:void(0);)

7.6

5

Not enough data

Platform Basics

Performance

7.0(won by default)

5

Not enough data

User, Role, and Access Management

8.0(won by default)

5

Not enough data

Reporting

Not enough data

Not enough data

Interoperability

Not enough data

Not enough data

Platform Content

Technology

7.3(won by default)

5

Not enough data

File Sharing

8.0(won by default)

5

Not enough data

Customization

7.0(won by default)

5

Not enough data

Platform Additional Functionality

Mobility

8.0(won by default)

5

Not enough data

Activity Dashboard

7.7(won by default)

5

Not enough data

Messaging

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Interview Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Recruitment Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Additional Functionality

Resume Search

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Skill Assessment & Scoring

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Live Video Interview

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Resume Database

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Session Recording

Not enough data

Not enough data

Applicant Tracking

Not enough data

Not enough data

Panel Interviews

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Interview Practice Session

Not enough data

Not enough data

Pre-recorded Messages

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Survey[Hide 64 FeaturesShow 64 Features](javascript:void(0);)

8.7

17

Not enough data

Survey Management

Survey Builder

8.7(won by default)

17

Not enough data

Customizable Questions

9.0(won by default)

16

Not enough data

Templates

8.5(won by default)

17

Not enough data

Survey Distribution

9.1(won by default)

15

Not enough data

Mobile Survey

Not enough data

Not enough data

Site Intercept Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Survey Customization

Question Branching

9.1(won by default)

15

Not enough data

Branding

8.4(won by default)

16

Not enough data

Multimedia Support

8.5(won by default)

16

Not enough data

Multilingual Surveys

8.5(won by default)

14

Not enough data

Survey Insights

Reporting & Analytics

8.8(won by default)

17

Not enough data

BI Tools Integration

8.1(won by default)

12

Not enough data

Data Exporting

9.1(won by default)

16

Not enough data

Permissions

8.5(won by default)

17

Not enough data

Collaboration Tools

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Data Analysis Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Agentic AI - Survey

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Dynamic Content

Not enough data

Not enough data

Additional Functionality

Single Sign On

Not enough data

Not enough data

Phone Polling

Not enough data

Not enough data

Online Polling

Not enough data

Not enough data

Support Audio/Images/Video

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Word Clouds

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Q&A Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Cleansing

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

URL Customization

Not enough data

Not enough data

Question Piping

Not enough data

Not enough data

Offline Response Collection

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Response Validation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Response Quotas

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Randomization

Not enough data

Not enough data

Social Media Listening Tools[Hide 66 FeaturesShow 66 Features](javascript:void(0);)

Not enough data

7.8

97

Monitoring & Listening

Social Measurement

Not enough data

8.4(won by default)

82

Influencer Identification

Not enough data

7.7(won by default)

72

Brand Monitoring

Not enough data

Not enough data

Keyword Tracking

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Competitor Analysis

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Competitor Monitoring

Not enough data

Not enough data

Hashtag Tracking

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Influencer Tracking

Not enough data

Not enough data

Impact Measurement

Not enough data

Not enough data

Agentic AI - Social Media Listening Tools

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Third-Party Integration

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Data Management & Analysis

Sentiment Analysis

Not enough data

7.2(won by default)

81

Social Reporting

Not enough data

7.8(won by default)

83

Alerts and Notifications

Not enough data

Not enough data

Advanced Data Filtering

Not enough data

Not enough data

Additional Functionality

Negative Feedback Management

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Audience Analytics

Not enough data

Not enough data

Multi-Account Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Audience Engagement

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Content Discovery

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Optical Character Recognition

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Automated Publishing

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Boolean Search

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Reputation Management

Not enough data

Not enough data

Social Listening

Not enough data

Not enough data

Social Advertising

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Text Analysis[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

9.7

5

Not enough data

Setup

Maintenance

9.7(won by default)

5

Not enough data

Integration

Not enough data

Not enough data

No-Code

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Data

Security

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Analysis

Automation

Not enough data

Not enough data

Named entity recognition

Not enough data

Not enough data

Keyphrase Extraction

Not enough data

Not enough data

Topic Analysis

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Language Identification

Not enough data

Not enough data

Syntax/Part of Speech Parsing

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Qualitative Comparative Analysis

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

User Research Analysis

Not enough data

Not enough data

Ad hoc Analysis

Not enough data

Not enough data

Quantitative Analysis

Not enough data

Not enough data

Customization

Pre-Built Parameterization

Not enough data

Not enough data

Custom Extension

Not enough data

Not enough data

Compositionality

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Data Collection

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Computer Assisted Coding

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Mixed Methods Research

Not enough data

Not enough data

Website Analytics

Not enough data

Not enough data

Multimedia Support

Not enough data

Not enough data

Media Analytics

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Annotations

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Data Coding

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

API

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Proactive Customer Retention[Hide 52 FeaturesShow 52 Features](javascript:void(0);)

Not enough data

8.7

48

Platform

Health Score

Not enough data

8.5(won by default)

45

Customer Profiles

Not enough data

9.1(won by default)

45

Notifications

Not enough data

8.9(won by default)

45

NPS of Customers

Not enough data

Not enough data

Predictions

Service Quality Assurance

Not enough data

8.9(won by default)

44

Predictive Analytics

Not enough data

8.7(won by default)

45

Artificial Intelligence

Not enough data

8.4(won by default)

44

Sentiment

Not enough data

8.9(won by default)

46

Retention

Not enough data

8.7(won by default)

46

Revenue Impact

Not enough data

Feature Not Available

Behavior Analytics

Not enough data

Not enough data

Usage Tracking/Analytics

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

8.5(won by default)

8

AI Text Summarization

Not enough data

8.8(won by default)

8

Generative AI

Not enough data

Not enough data

Additional Functionality

Loyalty Program

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Campaign Personalization

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Email Campaign Management

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Renewal Management

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Behavioral Targeting

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

User Onboarding

Not enough data

Not enough data

Lifecycle Management

Not enough data

Not enough data

Customer Surveys

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Real-time Alerts

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Cancellation Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Review Monitoring

Not enough data

Not enough data

Customer Data Management

Not enough data

Not enough data

Referral Tracking

Not enough data

Not enough data

Customer Communication

Not enough data

Not enough data

Churn Management

Not enough data

Not enough data

Marketing Automation

Not enough data

Not enough data

Referral Management

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Messaging

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

Not enough data

8.4

157

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Process

Mentions

Not enough data

8.7(won by default)

133

Tickets

Not enough data

8.3(won by default)

97

Macros

Not enough data

8.4(won by default)

73

Channels

Email

Not enough data

8.5(won by default)

67

Social

Not enough data

8.8(won by default)

136

Text

Not enough data

8.2(won by default)

51

Live Chat

Not enough data

Feature Not Available

Phone

Not enough data

Feature Not Available

Insight

Surveys

Not enough data

8.3(won by default)

69

Reporting

Not enough data

8.3(won by default)

123

Visitor Activity

Not enough data

8.1(won by default)

50

Help Desk

Not enough data

Feature Not Available

Show 7 feature categories with incomplete data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Social Media Marketing[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Customer Segmentation

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Post Scheduling

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Campaign Planning

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Automated Publishing

Not enough data

Not enough data

Image Library

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Keyword Filtering

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Account Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Click Tracking

Not enough data

Not enough data

Recruiting[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

SAP Store[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - SAP Store

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Genesys AppFoundry Marketplace[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Genesys AppFoundry Marketplace

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Consumer Insights Platforms[Hide 67 FeaturesShow 67 Features](javascript:void(0);)

Not enough data

Not enough data

Survey Design - Consumer Insights Platforms

Multi-Use Methodologies

Not enough data

Not enough data

Industry & Locale Adaptability

Not enough data

Not enough data

Behavioral & Adaptive Logic Guidance

Not enough data

Not enough data

Self-Serve Survey Builder

Not enough data

Not enough data

AI Smart Probes

Not enough data

Not enough data

Question Branching

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Audience Access - Consumer Insights Platforms

Flexible Audience Options

Not enough data

Not enough data

Customer Data Upload

Not enough data

Not enough data

Consumer Panels

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Data Collection - Consumer Insights Platforms

Rapid Research

Not enough data

Not enough data

Quality Assurance

Not enough data

Not enough data

Mobile / Mixed Mode

Not enough data

Not enough data

Analytics - Consumer Insights Platforms

AI-Powered Insights

Not enough data

Not enough data

Qualitative Research Support

Not enough data

Not enough data

Benchmarking & Norms

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Collaboration - Consumer Insights Platforms

Dashboards & Embedded Integrations

Not enough data

Not enough data

Embeddable Reports

Not enough data

Not enough data

Shared Workspaces

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Additional Functionality

Customizable Questions

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Face-to-Face

Not enough data

Not enough data

Survey Sample Management

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Phone-Based

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Panel Management

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Paper-Based

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Forsta](https://images.g2crowd.com/uploads/product/hd_favicon/0c14402d000f4bafe2fb6884c1d34f6c/forsta.jpg "Forsta")](https://www.g2.com/products/forsta/reviews)

Forsta

Small-Business(50 or fewer emp.)

28.0%

Mid-Market(51-1000 emp.)

42.9%

Enterprise(\> 1000 emp.)

29.1%

[![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")](https://www.g2.com/products/qualtrics-customer-experience/reviews)

Qualtrics Customer Experience

Small-Business(50 or fewer emp.)

12.7%

Mid-Market(51-1000 emp.)

35.8%

Enterprise(\> 1000 emp.)

51.5%

Small-Business

(50 or fewer emp.)

28.0%

12.7%

Mid-Market

(51-1000 emp.)

42.9%

35.8%

Enterprise

(\> 1000 emp.)

29.1%

51.5%

Reviewers' Industry

[![Forsta](https://images.g2crowd.com/uploads/product/hd_favicon/0c14402d000f4bafe2fb6884c1d34f6c/forsta.jpg "Forsta")](https://www.g2.com/products/forsta/reviews)
Forsta

Market Research

69.2%

Management Consulting

3.7%

Marketing and Advertising

3.1%

Pharmaceuticals

2.0%

Information Technology and Services

1.7%

Other

20.3%

[![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")](https://www.g2.com/products/qualtrics-customer-experience/reviews)
Qualtrics Customer Experience

Information Technology and Services

10.4%

Higher Education

6.9%

Computer Software

5.3%

Marketing and Advertising

5.3%

Education Management

5.3%

Other

66.9%

FAQs

## Forsta vs Qualtrics Customer Experience FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between Qualtrics Customer Experience vs Forsta?

Qualtrics Customer Experience stands out for its higher G2 rating, larger review volume, and stronger support and ease-of-use scores compared to Forsta.

| [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) | [Forsta](https://www.g2.com/products/forsta/reviews) |
| --- | --- |
| 4.3/5 (751 reviews) | 4.2/5 (335 reviews) |
| Enterprise | Mid-Market |
| 7.6 | 8.3 |
| 8.5 | 8.1 |
| Ease of Use (18 all-time mentions) | Customization (3 all-time mentions) |

### How do the pricing models of Qualtrics Customer Experience and Forsta compare?

Qualtrics Customer Experience is rated higher for price satisfaction, indicating reviewers see it as the stronger value compared to Forsta.

- **Qualtrics Customer Experience:** In recent reviews, several buyers note that while the platform can be expensive, its advanced features and analytics justify the investment for organizations needing robust experience management.
- **Forsta:** Reviewers mention that Forsta is costly, with some stating it is most cost-effective for organizations with complex research needs and daily usage.
- **Switching reasons:** Reviewers cite cost and the need for advanced features as primary reasons for considering a switch between these platforms.

### What are the best alternatives to Qualtrics Customer Experience and Forsta?

The top three alternatives to Qualtrics Customer Experience and Forsta are Reputation, Birdeye, and UserTesting.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) | 4.3/5 (751 reviews) | Enterprise | Pricing can be high for advanced features | Ease of Use (18 all-time mentions) |
| [Forsta](https://www.g2.com/products/forsta/reviews) | 4.2/5 (335 reviews) | Mid-Market | Costly, best for complex research needs | Customization (3 all-time mentions) |
| [Reputation](https://www.g2.com/products/reputation/reviews) | 4.5/5 (2469 reviews) | Mid-Market | — | Review management and analytics |
| [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5 (4205 reviews) | Small-Business | — | Customer feedback collection |
| [UserTesting](https://www.g2.com/products/usertesting/reviews) | 4.4/5 (792 reviews) | Enterprise | — | User experience insights |

### Which Experience Management features should I prioritize when comparing Qualtrics Customer Experience and Forsta?

Buyers should prioritize Surveys, Analytics, Integrations, Customization, and Reporting when comparing Qualtrics Customer Experience and Forsta.

- **Surveys:** Qualtrics Customer Experience (18 all-time mentions for Ease of Use), Forsta (4 all-time mentions for Ease of Use)
- **Analytics:** Qualtrics Customer Experience (14 all-time mentions), Forsta (3 all-time mentions for Data Analysis)
- **Integrations:** Qualtrics Customer Experience (multiple recent mentions of API and SFTP integrations), Forsta (3 all-time mentions for Integrations, Python integration cited)
- **Customization:** Qualtrics Customer Experience (6 all-time mentions), Forsta (3 all-time mentions)
- **Reporting:** Qualtrics Customer Experience (9 all-time mentions), Forsta (recent reviews cite dashboards and crosstabs)

### What are the pros and cons of Qualtrics Customer Experience vs Forsta?

Qualtrics Customer Experience is strongest in ease of use and analytics, while Forsta stands out for customization and integration flexibility.

- **Qualtrics Customer Experience strengths:** Ease of Use (18 all-time mentions), Analytics (14), Helpful support (13), Insights Generation (9), Reporting (9), Dashboard Usability (7), Data Management (7), Customization (6), Efficiency (6)
- **Qualtrics Customer Experience trade-offs:** Complexity (7), Improvement Needed (7), Limited Customization (7), Not Intuitive (7), Expensive (6), Limitations (6), Steep Learning Curve (6)
- **Forsta strengths:** Customization (3), Data Analysis (3), Efficiency Improvement (3), Integrations (3), Insights (4), Easy Integrations (2), Features (2)
- **Forsta trade-offs:** Limited Options (3), Expensive (2), Limitations (2), Limited Customization (2), Limited Features (2), Poor Performance (2), Slow Processes (2)

### Is Qualtrics Customer Experience or Forsta better for small businesses?

Birdeye is the better fit for small businesses, as it is the top-ranked alternative with a Small-Business segment focus and high reviewer satisfaction.

- **Qualtrics Customer Experience:** Largest segment is Enterprise; reviewers note the platform's advanced features and analytics are best suited for larger organizations, with some small-business reviewers citing high cost and complexity.
- **Forsta:** Largest segment is Mid-Market; reviewers mention the platform's customization and integration capabilities, but also note that pricing and complexity may be challenging for smaller teams.

### Which Experience Management platform has better integrations?

Qualtrics Customer Experience is favored for integrations, with more frequent reviewer mentions of integration capabilities.

- **Qualtrics Customer Experience:** Recent reviews highlight integrations with Salesforce, APIs, and SFTP, with multiple reviewers citing the flexibility and breadth of integration options.
- **Forsta:** Python integration is cited in 16 all-time mentions, and integrations are mentioned in 3 all-time reviews, with reviewers noting the ability to customize workflows using scripting and connectors.

### How do Qualtrics Customer Experience and Forsta compare on customer support?

Qualtrics Customer Experience scores higher on Quality of Support (8.5 vs 8.1), a difference of 0.4 points, indicating a material advantage.

- **Qualtrics Customer Experience:** Reviewers frequently mention helpful and responsive support, with 7 all-time mentions for Customer Support and positive experiences with implementation and troubleshooting.
- **Forsta:** Reviewers describe prompt and knowledgeable support, with 3 all-time mentions for Integrations and several recent reviews highlighting the support team's responsiveness, though some note challenges with the support portal and training resources.

### Which is easier to implement, Qualtrics Customer Experience or Forsta?

Forsta has a higher Ease of Setup score (8.3 vs 7.6), a difference of 0.7 points, indicating it is easier to implement than Qualtrics Customer Experience.

- **Qualtrics Customer Experience:** Reviewers describe the setup process as straightforward for basic use cases but note a learning curve and complexity for advanced configurations, with several citing the need for training or developer support.
- **Forsta:** Reviewers consistently report easy setup, especially for survey programming and dashboard creation, with multiple mentions of quick onboarding and efficient implementation for both standard and complex projects.

### Which product has better Surveys?

Qualtrics Customer Experience is stronger on Surveys, with higher all-time mention counts and more frequent reviewer praise for survey design and deployment.

- **Qualtrics Customer Experience:** 18 all-time mentions for Ease of Use, 14 for Analytics, and 7 for Feedback Management, with reviewers highlighting advanced survey logic, customization, and multi-channel distribution.
- **Forsta:** 4 all-time mentions for Ease of Use, 3 for Customization, and 3 for Data Analysis, with reviewers noting robust survey scripting and quota management but also citing a steeper learning curve for complex survey designs.

Alternatives

**Forsta Alternatives**

 ![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting")

[
UserTesting
](/products/usertesting/reviews)

 ![Qualtrics Market Research](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-market-research.svg "Qualtrics Market Research")

[
Qualtrics Market Research
](/products/qualtrics-market-research/reviews)

 ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye")

[
Birdeye
](/products/birdeye/reviews)

 ![Respondent](https://images.g2crowd.com/uploads/product/hd_favicon/a0948e9c5c619d3d77014123bd187a1e/respondent.svg "Respondent")

[
Respondent
](/products/respondent/reviews)

**Qualtrics Customer Experience Alternatives**

 ![Reputation](https://images.g2crowd.com/uploads/product/hd_favicon/e42e14e54e8cc8a09b1c962154fce161/reputation.svg "Reputation")

[
Reputation
](/products/reputation/reviews)

 ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye")

[
Birdeye
](/products/birdeye/reviews)

 ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely")

[
AskNicely
](/products/asknicely/reviews)

 ![InMoment Experience Improvement (XI) Platform](https://images.g2crowd.com/uploads/product/hd_favicon/10777a1508e330761fe8a92a5a22bdc8/inmoment-experience-improvement-xi-platform.svg "InMoment Experience Improvement (XI) Platform")

[
InMoment Experience...
](/products/inmoment-experience-improvement-xi-platform/reviews)