Compare Five9 Intelligent Cloud Contact Center Platform and Zoom Contact Center
Featured Products
At a Glance
Market Segments
Mid-Market (56.7% of reviews)
Mid-Market (48.1% of reviews)
Entry-Level Pricing
No pricing available
Starting at $69.00 1 Agent Per Month
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(610)4.1 out of 5
Market Segments
Mid-Market (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center Platform
Zoom Contact Center
Star Rating
(57)4.3 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $69.00 1 Agent Per Month
Browse all 3 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that the Five9 Intelligent Cloud Contact Center Platform excels in its support process, with users appreciating the attention given to customer queries. This level of support can significantly enhance the user experience, especially during critical operational times.
- Users say that Zoom Contact Center stands out for its user-friendly interface, making it easy for agents to manage calls, chats, and customer interactions from a single view. This simplicity can lead to increased efficiency in day-to-day operations.
- Reviewers mention that Five9's integration of AI features, such as Agent Insights and Agent Assist, is making a notable impact on customer experience. This capability allows for automation of processes that previously required significant agent involvement, streamlining workflows.
- According to verified reviews, Zoom Contact Center's dynamic call routing is highly praised. Users highlight how it integrates seamlessly with their CRM, allowing for efficient call management based on caller information, which can enhance customer satisfaction.
- G2 reviewers indicate that Five9 offers a robust IVR creation process, allowing users to easily customize their systems based on client needs. This flexibility is a significant advantage for businesses looking to tailor their customer interactions.
- Users report that while both platforms have strong performance metrics, Five9's overall ratings reflect a higher level of satisfaction among users, particularly in areas like implementation and operational support, which are crucial for maintaining effective contact center operations.
Pricing
Entry-Level Pricing
Five9 Intelligent Cloud Contact Center Platform
No pricing availableZoom Contact Center
Essentials
Starting at $69.00
1 Agent Per Month
For IT help desk, inbound contact center, and core omnichannel contact center
- AI Companion
- Flow Editor + IVR
- Real-Time Transcription
Free Trial
Five9 Intelligent Cloud Contact Center Platform
No trial information availableZoom Contact Center
No trial information availableRatings
Meets Requirements
8.4
495
8.4
52
Ease of Use
8.4
505
8.6
53
Ease of Setup
8.0
361
7.8
44
Ease of Admin
8.0
305
8.4
41
Quality of Support
8.2
476
8.3
52
Has the product been a good partner in doing business?
8.6
304
8.8
41
Product Direction (% positive)
7.5
490
9.4
54
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.3
8
Not enough data
7.9
57
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
8.1
9
Not enough data
8.3
8
Not enough data
Dialing Options
8.9
144
|
Verified
Not enough data
8.9
138
|
Verified
Not enough data
6.4
7
Not enough data
Agent Tools
8.8
122
|
Verified
Not enough data
8.6
134
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
Automation
8.4
126
|
Verified
Not enough data
8.7
124
|
Verified
Not enough data
8.4
118
|
Verified
Not enough data
Agentic AI - Auto Dialer
5.6
9
Not enough data
5.9
9
Not enough data
AI Capabilities - Auto Dialer
4.2
6
Not enough data
3.9
6
Not enough data
3.9
6
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.5
51
Not enough data
8.4
50
Not enough data
8.4
52
Not enough data
Engagement
8.4
49
Not enough data
8.4
56
Not enough data
8.4
50
Not enough data
Performance
8.8
56
Not enough data
8.9
51
Not enough data
Generative AI
6.1
11
Not enough data
6.4
11
Not enough data
Channels
8.9
235
|
Verified
8.9
45
7.5
171
|
Verified
6.4
35
7.9
169
|
Verified
7.6
38
7.4
163
|
Verified
7.5
38
7.5
171
|
Verified
6.5
37
Generative AI
6.2
58
7.7
36
Functions
8.7
258
|
Verified
8.3
44
8.8
257
|
Verified
8.8
45
8.7
230
|
Verified
8.9
40
8.1
163
|
Verified
7.4
36
8.7
194
|
Verified
7.0
33
8.8
216
|
Verified
8.3
40
8.8
209
|
Verified
7.8
40
8.6
190
|
Verified
7.4
41
Agentic AI - Contact Center
6.2
33
7.4
7
7.3
37
7.9
7
Feature Not Available
8.1
7
6.7
34
7.9
7
Administrative
8.2
229
|
Verified
7.8
38
8.7
247
|
Verified
9.0
40
8.3
262
|
Verified
7.8
44
8.7
202
|
Verified
8.5
43
8.3
172
|
Verified
7.7
37
Compliance
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Not enough data
Management
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Integration
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.5
50
|
Verified
8.9
6
8.6
52
|
Verified
8.1
6
8.3
51
|
Verified
7.5
6
8.2
50
|
Verified
7.8
6
6.5
47
4.2
6
Administration
8.0
50
|
Verified
7.2
6
8.1
54
|
Verified
6.7
6
8.1
55
|
Verified
7.2
6
8.2
48
|
Verified
6.7
5
8.3
46
|
Verified
7.3
5
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
92
8.0
9
6.7
87
7.4
9
8.3
96
8.9
9
8.7
101
9.4
9
8.7
98
9.8
9
8.5
96
9.6
9
8.9
100
9.8
9
Generative AI
6.1
29
8.3
9
Workforce Management
8.9
93
8.3
9
8.9
93
8.0
9
Call Center Infrastructure (CCI)
6.4
12
Not enough data
8.6
12
Not enough data
7.1
12
Not enough data
6.3
12
Not enough data
Administrative
9.0
96
8.8
8
8.7
100
9.1
9
Customer Support
8.1
31
Not enough data
8.2
31
Not enough data
7.8
31
Not enough data
Automation
7.7
30
Not enough data
8.4
30
Not enough data
8.1
29
Not enough data
Artificial Intelligence
Feature Not Available
Not enough data
7.8
29
Not enough data
7.5
29
Not enough data
Generative AI
5.2
14
Not enough data
6.6
15
Not enough data
5.4
14
Not enough data
Communication
8.7
56
Not enough data
8.9
57
Not enough data
8.1
50
Not enough data
8.4
52
Not enough data
8.1
43
Not enough data
Internal Use
7.9
57
Not enough data
8.0
46
Not enough data
7.7
45
Not enough data
8.4
48
Not enough data
7.9
49
Not enough data
8.4
50
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
8
Not enough data
7.1
8
Not enough data
Calling
9.3
12
Not enough data
8.2
11
Not enough data
8.6
11
Not enough data
9.2
12
Not enough data
9.2
12
Not enough data
Contacts
8.3
12
Not enough data
8.8
10
Not enough data
8.6
12
Not enough data
Insights
8.3
12
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
8.2
12
Not enough data
8.3
10
Not enough data
7.6
9
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Autonomy
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Five9 Intelligent Cloud Contact Center Platform and Zoom Contact Center are categorized as Contact Center, Contact Center Workforce, Contact Center Knowledge Base, Call Center Infrastructure (CCI), and Contact Center Quality Assurance
Unique Categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Voice Assistants, AI Customer Support Agents, Auto Dialer, Conversational Support, Omnichannel Commerce, Speech Analytics, ServiceNow Store Apps, Help Desk, UCaaS Platforms, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Social Customer Service, Proactive Notification, Salesforce AppExchange Apps, AI Governance Tools, AI Agents For Business Operations, Outbound Call Tracking, and Customer Service Automation
Zoom Contact Center has no unique categories
Reviews
Reviewers' Company Size
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.8%
Financial Services
7.9%
Insurance
7.0%
Information Technology and Services
6.3%
Telecommunications
5.3%
Other
64.7%
Farming
16.7%
Financial Services
9.3%
Legal Services
7.4%
Hospital & Health Care
7.4%
Higher Education
5.6%
Other
53.7%
Alternatives
Discussions
What is Five9 used for?
1 Comment
BP
A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. Read more
Zoom Contact Center has no discussions with answers
