1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Software](https://www.g2.com/categories/contact-center) 4. [Zoom Contact Center Discussions](https://www.g2.com/products/zoom-contact-center/discuss) [ ![Zoom Contact Center](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_311eac8e316d916fc1110f9992c2bf48/zoom-contact-center.png "Zoom Contact Center") ![Reward for good Zoom Contact Center reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/38891/medal.svg "Reward for good Zoom Contact Center reviews") ](/products/zoom-contact-center/reviews) # Zoom Contact Center Discussions Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results. ![Zoom Contact Center](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_311eac8e316d916fc1110f9992c2bf48/zoom-contact-center.png "Zoom Contact Center") Zoom Contact Center Discussions Most CommentedMost HelpfulCommon QuestionsNewest Showing **1** discussion ![Darling J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darling J.") DJ Loading... [Darling J.](https://www.g2.com/users/0433666d-1bcf-4444-b795-96fa93eb42c8 "Darling J.") • 10 days ago Travel expert. 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