[ Zoom Co... Reviews ](https://www.g2.com/products/zoom-contact-center/reviews) [ Zoom Co... Reviews ](https://www.g2.com/products/zoom-contact-center/reviews) # Zoom Contact Center Pricing Overview [Editedit](https://my.g2.com/zoom-contact-center/pricings) ## Zoom Contact Center Pricing Key Insights Last updated on Jul 28, 2026 * * * Zoom Contact Center offers **3 pricing editions** , starting from **$69** to **$149**. Zoom Contact Center pricing tiers are designed to support different usage levels and team sizes. Zoom Contact Center does not offer a **free trial**. Compare the Zoom Contact Center pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Zoom** for **custom pricing**. * * * Essentials — $69 / 1 Agent Per Month Premium — $99 / 1 Agent Per Month Elite — $149 / 1 Agent Per Month Rated 4.3 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Essentials Starting at $69.00 1 Agent Per Month [Contact Us](#) For IT help desk, inbound contact center, and core omnichannel contact center - AI Companion - Flow Editor + IVR - Real-Time Transcription - Remote Control - Agent CTI Integration CRM, ZEN, NOW, MSFT - Surveys / VoC - Data Privacy PII Redaction & Customer Managed Key - Voice Inbound channels - Video Digital channels - Chat & SMS Digital channels Show More Premium Starting at $99.00 1 Agent Per Month [Contact Us](#) For inbound, outbound, and omnichannel contact centers - AI Companion - Flow Editor + IVR - Real-Time Transcription - Remote Control - Agent CTI Integration CRM, ZEN, NOW, MSFT - Surveys / VoC - Data Privacy PII Redaction & Customer Managed Key - Voice Inbound channels - Video Digital channels - Chat & SMS Digital channels - Email Digital channels - Social Digital channels - Outbound Dialers Progressive Show More Elite Starting at $149.00 1 Agent Per Month [Contact Us](#) Omnichannel contact center including AI Expert Assist and Workforce Engagement Management - AI Companion - Flow Editor + IVR - Real-Time Transcription - Remote Control - Agent CTI Integration CRM, ZEN, NOW, MSFT - Surveys / VoC - Data Privacy PII Redaction & Customer Managed Key - Voice Inbound channels - Video Digital channels - Chat & SMS Digital channels - Email Digital channels - Social Digital channels - Outbound Dialers Progressive - AI Expert Assist - Quality Management - Workforce Management Show More Learn more about our packaging [here](https://zoom.us/pricing/zoom-contact-center). Pricing information for Zoom Contact Center is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Zoom Contact Center must be conducted with the seller. Pricing information was last updated on November 25, 2025 Show More ## Zoom Contact Center Pricing FAQs Generated using AI Is Zoom Contact Center free, or does it offer a free trial? No. According to G2 data, Zoom Contact Center does not offer a free plan or free trial. Users need to purchase a paid plan to access the product. Visit the seller's official pricing page for current pricing details and plan options. How much does Zoom Contact Center cost in 2026? According to G2 data, Zoom Contact Center pricing in 2026 starts at $69.00 and can reach $149.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Zoom's official pricing page for the most current details. Who is Zoom Contact Center pricing best suited for? Based on G2 reviewer demographics and Zoom Contact Center's pricing structure, Essentials suits small businesses and IT help desks needing inbound omnichannel handling without outbound or workforce tools. G2 reviews from accounting, medical, and legal small-business users confirm ease of use and centralized communication as primary drivers. Premium fits mid-market teams running outbound campaigns across email and social. Elite is best suited for mid-market to enterprise contact centers in industries like law, banking, healthcare, and financial services, where G2 reviewers highlight AI Expert Assist, Quality Management, and Workforce Management as transformative. Organizations already using Zoom Phone, Zoom Meetings, or Zoom Rooms gain the most from Zoom Contact Center's unified ecosystem pricing. What are the key differences between the free and paid versions of Zoom Contact Center? Zoom Contact Center offers no free tier. According to G2's pricing data for Zoom Contact Center, the entry point is the Essentials tier at $69.00/month, covering inbound voice, video, chat, SMS, IVR, AI Companion, real-time transcription, CRM integrations, and PII redaction. Zoom Contact Center's Premium tier at $99.00/month adds email, social channels, and progressive outbound dialers. Zoom Contact Center's Elite tier at $149.00/month further includes AI Expert Assist, Quality Management, and Workforce Management, features G2 reviewers specifically praise for agent coaching and staffing efficiency. Enterprise buyers can request custom quotes. G2 reviewers note that administrator access to contact center settings also requires a paid license, adding cost beyond named agent seats. Is Zoom Contact Center considered good value for its pricing? G2 reviewers give Zoom Contact Center an average rating of 4.5/5, suggesting strong overall satisfaction despite recurring cost concerns. Multiple G2 users flag pricing as a pain point, particularly for smaller teams needing add-on licenses for administrators who aren't agents. One reviewer explicitly cites high licensing cost as a top frustration, and another notes it feels expensive once additional features are required. However, G2 reviews of Zoom Contact Center also highlight that built-in AI Companion, omnichannel routing, and WFM tools at the Elite tier replace features competitors charge extra for. One reviewer confirmed switching from RingCentral at lower cost. For mid-market and enterprise buyers already in the Zoom ecosystem, G2 data suggests strong value; budget-constrained small teams may find pricing stretched. ## Top-Rated Alternatives [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,560) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/zoom-contact-center/competitors/alternatives) ## Zoom Contact Center Pricing Reviews (2) ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 8/22/2024 More Options - - [Respond as Zoom Contact Center](https://www.g2.com/survey_responses/zoom-contact-center-review-10038819/official_response/new) "Easy Transition" 5/5 What do you like best about Zoom Contact Center? We recently transitioned away from a different provider to Zoom's contact center platform. The transition was straightforward. The system was designed in a few weeks and was ready to go. Our agents enjoy the A.I. Companion features and over the few short weeks since the transition we've seen our average call times drop by about 1 minute. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? Zoom's automated email reporting could use some attention. You can subscribe to many reports each report subscription sends a lot of information. Some of this we don't need or is redundant. It would be nice to create a few custom reports and then set these up as subscriptions. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? The Zoom Contact Center platform runs seamlessly within a browser. This lightweight option requires less expensive computer equipment and we don't need to replace computers as often. The A.I. Companion is also helping us bring our call times down so that we can more efficiently take care of our customers. Review collected by and hosted on G2.com. Show More 10/30/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Shreya G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shreya G.") SG Shreya G. Content Writer Mid-Market (51-1000 emp.) 6/3/2026 More Options - - [Respond as Zoom Contact Center](https://www.g2.com/survey_responses/zoom-contact-center-review-12914284/official_response/new) "User-Friendly and Efficient, but Some UI, Pricing, and Performance Tweaks Needed" 3.5/5 What do you like best about Zoom Contact Center? What I like most about Zoom Contact Center is its user-friendly interface and how smoothly it integrates with the broader Zoom ecosystem. In my previous organization, it helped our team handle customer interactions more efficiently from a single, centralized platform. The real-time analytics and omnichannel support also made it easier to monitor performance and, in turn, provide a better overall customer experience. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? Zoom Contact Center is generally easy to use, but there are a few areas where it could be improved. Some of the more advanced settings aren’t always easy to find in the UI, and certain integrations take extra configuration effort compared to other platforms. We’ve also occasionally noticed minor performance lag during peak usage periods. Pricing can feel on the higher side for smaller teams, especially once additional features are needed. Support has been helpful overall, but response times for non-critical issues could be quicker. The AI capabilities are useful, yet they still have room to grow in accuracy and become more feature-rich for deeper customer insights and automation. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Before implementing Zoom Contact Center, we struggled to manage customer interactions across multiple tools. This made it hard to maintain visibility, coordinate effectively, and consistently meet quick response-time expectations. After switching to Zoom Contact Center, we were able to manage both voice and digital channels from a single platform, which improved agent efficiency and day-to-day collaboration. The intuitive UI shortened training time for new agents, and the integrations with our existing tools helped streamline workflows instead of adding more steps. The platform has also been reliable, and its AI-powered features, such as call insights and analytics, have helped supervisors make faster, more informed decisions and improve overall service quality. We also appreciated the smooth onboarding experience and the responsive support. As a result, we reduced agent handling time, improved response times, and increased overall team productivity. Ultimately, this helped us deliver a better customer experience while achieving a stronger return on investment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite Zoom Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-zoom-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect 4.4/5(92) [ Compare Now ](https://www.g2.com/compare/amazon-connect-vs-zoom-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-zoom-contact-center) ##### Categories on G2 [ Workforce Management ](https://www.g2.com/categories/workforce-management)[ Contact Center ](https://www.g2.com/categories/contact-center)[ Call Center Infrastructure (CCI) ](https://www.g2.com/categories/call-center-infrastructure-cci) [ Contact Center Quality Assurance ](https://www.g2.com/categories/contact-center-quality-assurance)[ Contact Center Knowledge Base ](https://www.g2.com/categories/contact-center-knowledge-base)[ Contact Center Workforce ](https://www.g2.com/categories/contact-center-workforce) Show More ##### Explore More [ Which punch list solutions support mobile inspections at remote job sites without connectivity? ](https://www.g2.com/discussions/which-punch-list-solutions-support-mobile-inspections-at-remote-job-sites-without-connectivity)[ Where to find the best sales enablement tool ](https://www.g2.com/discussions/where-to-find-the-best-sales-enablement-tool)[ What client side protection tools work best for an ecommerce brand that needs to lock down checkout pages from JavaScript skimming attacks before the next peak season? ](https://www.g2.com/discussions/what-client-side-protection-tools-work-best-for-an-ecommerce-brand-that-needs-to-lock-down-checkout-pages-from-javascript-skimming-attacks-before-the-next-peak-season) [ What are the best talent assessment software on the market ](https://www.g2.com/discussions/which-is-the-best-talent-assessment-software-in-the-market)[ Top-rated workforce management apps ](https://www.g2.com/discussions/top-rated-workforce-management-apps)[ Pros and Cons Details ](https://www.g2.com/products/zoom-contact-center/reviews?qs=pros-and-cons) Show More [ Which punch list solutions support mobile inspections at remote job sites without connectivity? ](https://www.g2.com/discussions/which-punch-list-solutions-support-mobile-inspections-at-remote-job-sites-without-connectivity)[ Where to find the best sales enablement tool ](https://www.g2.com/discussions/where-to-find-the-best-sales-enablement-tool)[ What client side protection tools work best for an ecommerce brand that needs to lock down checkout pages from JavaScript skimming attacks before the next peak season? ](https://www.g2.com/discussions/what-client-side-protection-tools-work-best-for-an-ecommerce-brand-that-needs-to-lock-down-checkout-pages-from-javascript-skimming-attacks-before-the-next-peak-season) [ What are the best talent assessment software on the market ](https://www.g2.com/discussions/which-is-the-best-talent-assessment-software-in-the-market)[ Top-rated workforce management apps ](https://www.g2.com/discussions/top-rated-workforce-management-apps)[ Pros and Cons Details ](https://www.g2.com/products/zoom-contact-center/reviews?qs=pros-and-cons)