Zoom Contact Center Pricing Overview

Easy to use and great AI features providing call summaries, keyword analysis, and customer sentiment scoring. Review collected by and hosted on G2.com.

We are waiting for the release of the mobile app. Review collected by and hosted on G2.com.

I truly value the comprehensive nature of Zoom Contact Center. Its incredible IVR menu and call routing capabilities based on area codes or location are indispensable, streamlining how we direct calls to the right agents efficiently. I appreciate the seamless integration of all Zoom services under a unified platform, which enhances our operational flow by encompassing voice communication, the contact center, video conferencing, and chat functionality. The setup process was straightforward, thanks to a highly skilled professional services team from Zoom who supported us all the way through implementation, making it a great experience. Moreover, the new features, especially those driven by AI, add significant value by aiding agents in their call handling processes. Overall, Zoom Contact Center’s ability to provide insightful reporting on calls is a crucial functionality that helps our business operations. The benefit of having everything in one robust environment truly stands out, making it a major aspect of why I would continue to choose Zoom Contact Center. Review collected by and hosted on G2.com.

High Cost of licensing Review collected by and hosted on G2.com.