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Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
(588)
4.1 out of 5
Five9 Intelligent Cloud Contact Center Platform
By Five9
Get a quote
Optimized for quick response
Webex Contact Center
Webex Contact Center
(167)
4.4 out of 5
Webex Contact Center
By Cisco
Get a quote
Optimized for quick response
At a Glance
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(588)4.1 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center Platform
Webex Contact Center
Webex Contact Center
Star Rating
(167)4.4 out of 5
Market Segments
Mid-Market (41.4% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Webex Contact Center
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Five9 Intelligent Cloud Contact Center Platform excels in user satisfaction, with many praising its intelligent call routing and seamless CRM integrations. Users find it significantly enhances customer communication, making it easier to connect clients with the right agents quickly.
  • Users say that Webex Contact Center offers outstanding call quality and valuable analytics features. Reviewers appreciate the follow-up emails and the ability to access the app on personal devices, ensuring team members remain reachable even when away from the office.
  • According to verified reviews, Five9 is noted for its user-friendly interface, making it easy for agents to learn and use daily. Users highlight the convenience of obtaining transcripts and monitoring trends, which greatly improves quality control processes.
  • Reviewers mention that while Webex Contact Center integrates multiple communication channels like SMS and live chat, some users feel it can be cumbersome to manage. However, the platform's ability to consolidate these tools is seen as a significant advantage for enhancing customer interactions.
  • G2 reviewers highlight that Five9's implementation process is quick and intuitive, which is a major plus for organizations looking to get up and running without extensive downtime. This contrasts with some feedback on Webex, where users have noted a steeper learning curve for new agents.
  • Users express mixed feelings about the support quality of both platforms. While Webex Contact Center receives higher marks for support, Five9 users appreciate its reliability but suggest there is room for improvement in response times and assistance during critical issues.
Pricing
Entry-Level Pricing
Five9 Intelligent Cloud Contact Center Platform
No pricing available
Webex Contact Center
No pricing available
Free Trial
Five9 Intelligent Cloud Contact Center Platform
No trial information available
Webex Contact Center
No trial information available
Ratings
Meets Requirements
8.4
486
9.1
143
Ease of Use
8.4
495
9.0
143
Ease of Setup
8.0
353
8.5
54
Ease of Admin
8.0
298
8.2
35
Quality of Support
8.3
467
8.9
136
Has the product been a good partner in doing business?
8.6
296
8.8
34
Product Direction (% positive)
7.4
482
9.3
142
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
6.9
8
Not enough data
7.9
58
8.1
8
9.2
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.5
9
Not enough data
Auto DialerHide 14 FeaturesShow 14 Features
7.1
164
Not enough data
Dialing Options
8.9
145
|
Verified
Not enough data
8.8
139
|
Verified
Not enough data
6.5
8
Not enough data
Agent Tools
8.8
123
|
Verified
Not enough data
8.7
135
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
Automation
8.3
127
|
Verified
Not enough data
8.8
125
|
Verified
Not enough data
8.4
119
|
Verified
Not enough data
Agentic AI - Auto Dialer
5.6
9
Not enough data
5.9
9
Not enough data
AI Capabilities - Auto Dialer
4.2
6
Not enough data
3.9
6
Not enough data
3.9
6
Not enough data
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
8.1
61
Not enough data
Quality Assurance
8.5
51
Not enough data
8.4
50
Not enough data
8.4
52
Not enough data
Engagement
8.4
49
Not enough data
8.3
55
Not enough data
8.4
50
Not enough data
Performance
8.8
55
Not enough data
8.9
51
Not enough data
Generative AI
6.1
11
Not enough data
6.4
11
Not enough data
Contact CenterHide 23 FeaturesShow 23 Features
8.0
303
8.8
114
Channels
8.9
225
|
Verified
9.1
76
7.5
171
|
Verified
8.8
74
7.8
167
|
Verified
8.9
76
7.4
162
|
Verified
8.6
74
7.5
171
|
Verified
8.6
75
Generative AI
6.2
58
8.9
58
Functions
8.8
254
|
Verified
9.0
99
8.8
255
|
Verified
9.0
100
8.7
230
|
Verified
9.1
90
8.1
163
|
Verified
8.4
75
8.7
193
|
Verified
8.7
76
8.8
214
|
Verified
8.7
74
8.8
209
|
Verified
9.0
77
8.6
190
|
Verified
8.8
76
Agentic AI - Contact Center
6.2
33
8.8
17
7.3
36
8.8
16
Feature Not Available
8.6
17
6.7
34
8.7
17
Administrative
8.2
229
|
Verified
8.9
93
8.7
247
|
Verified
9.1
97
8.3
261
|
Verified
8.9
97
8.7
201
|
Verified
8.7
76
8.3
172
|
Verified
8.6
75
Call ComplianceHide 10 FeaturesShow 10 Features
8.6
73
Not enough data
Compliance
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Not enough data
Management
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Integration
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
Not enough data
ServiceNow Store AppsHide 6 FeaturesShow 6 Features
9.6
8
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center WorkforceHide 10 FeaturesShow 10 Features
8.1
61
Not enough data
Workforce Management
8.5
50
|
Verified
Not enough data
8.7
52
|
Verified
Not enough data
8.3
51
|
Verified
Not enough data
8.2
50
|
Verified
Not enough data
6.7
47
Not enough data
Administration
8.0
50
|
Verified
Not enough data
8.1
54
|
Verified
Not enough data
8.1
55
|
Verified
Not enough data
8.2
48
|
Verified
Not enough data
8.3
46
|
Verified
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Proactive NotificationHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
8.0
106
8.9
51
Platform
7.7
92
8.9
50
6.8
87
8.4
50
8.3
96
8.9
50
8.7
100
8.9
49
8.7
98
9.2
49
8.5
96
8.8
48
8.9
100
8.8
48
Generative AI
6.1
29
9.0
38
Workforce Management
8.9
93
8.9
50
8.9
93
8.9
49
Call Center Infrastructure (CCI)
6.4
12
Not enough data
8.3
12
Not enough data
7.1
12
Not enough data
6.3
12
Not enough data
Administrative
9.0
96
8.8
49
8.7
100
8.7
49
Customer Service AutomationHide 9 FeaturesShow 9 Features
8.0
31
Not enough data
Customer Support
8.1
31
Not enough data
8.2
31
Not enough data
7.8
31
Not enough data
Automation
7.7
30
Not enough data
8.4
30
Not enough data
8.1
29
Not enough data
Artificial Intelligence
Feature Not Available
Not enough data
7.8
29
Not enough data
7.5
29
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
7.7
72
7.9
9
Generative AI
5.2
14
Not enough data
6.6
15
Not enough data
5.4
14
Not enough data
Communication
8.8
56
8.1
6
8.9
57
8.6
6
8.1
50
7.8
6
8.4
52
8.1
6
8.1
43
6.0
5
Internal Use
7.9
58
8.1
8
8.0
46
7.8
6
7.7
45
7.8
6
8.4
48
8.7
5
7.9
49
7.5
6
8.4
50
8.3
6
Customer Self-ServiceHide 17 FeaturesShow 17 Features
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Self-Service Platform
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.7
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Speech AnalyticsHide 1 FeatureShow 1 Feature
5.3
6
Not enough data
Generative AI
5.3
6
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Governance ToolsHide 15 FeaturesShow 15 Features
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Agent BuildersHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Voice AssistantsHide 6 FeaturesShow 6 Features
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Salesforce AppExchange AppsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Call TrackingHide 16 FeaturesShow 16 Features
8.2
12
Not enough data
Agentic AI - Outbound Call Tracking
6.9
8
Not enough data
7.1
8
Not enough data
Calling
9.0
12
Not enough data
8.2
11
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
9.0
12
Not enough data
Contacts
8.2
12
Not enough data
8.8
10
Not enough data
8.5
12
Not enough data
Insights
8.2
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
7.8
12
Not enough data
7.8
10
Not enough data
6.9
9
Not enough data
UCaaS PlatformsHide 13 FeaturesShow 13 Features
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel CommerceHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Autonomy
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
Webex Contact Center
Webex Contact Center
Five9 Intelligent Cloud Contact Center Platform and Webex Contact Center are categorized as Contact Center, Contact Center Workforce, Live Chat, Call Center Infrastructure (CCI), and Customer Service Automation
Unique Categories
Five9 Intelligent Cloud Contact Center Platform
Webex Contact Center
Webex Contact Center is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
23.4%
Mid-Market(51-1000 emp.)
56.8%
Enterprise(> 1000 emp.)
19.8%
Webex Contact Center
Webex Contact Center
Small-Business(50 or fewer emp.)
30.6%
Mid-Market(51-1000 emp.)
41.4%
Enterprise(> 1000 emp.)
28.0%
Reviewers' Industry
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
Consumer Services
8.9%
Financial Services
8.2%
Insurance
7.1%
Information Technology and Services
6.3%
Telecommunications
5.4%
Other
64.1%
Webex Contact Center
Webex Contact Center
Consumer Services
24.8%
Information Technology and Services
19.7%
Telecommunications
8.3%
Higher Education
3.8%
Banking
3.8%
Other
39.5%
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Five9 Intelligent Cloud Contact Center Platform
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Discussions
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform Discussions
Does five9 have a mobile app?
2 Comments
Syed Inzamam A.
SA
No it is a software that helps connect to people outside of your countryRead more
What is Five9 used for?
2 Comments
Syed Inzamam A.
SA
Mostly used in call center agency for dialing purposesRead more
Loyal customer call acceleration
1 Comment
Kevin G.
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
See all discussions
Webex Contact Center
Webex Contact Center Discussions
What is Webex contact Centre?
1 Comment
Travis W.
TW
Cisco has brought all of the best portions of Call Center Performance, data, omnichannel and WFO to their cloud suite. Many of the Cloud Market leaders have...Read more
What improvements would you recommend for Webex Contact Center to better meet your customer service needs?
1 Comment
DP
AI-based summarization is the best feature. Read more
Monty the Mongoose crying
Webex Contact Center has no more discussions with answers
See all discussions
Ask Five9 Intelligent Cloud Contact Center Platform a QuestionContact Five9 Intelligent Cloud Contact Center Platform
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Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
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Webex Contact Center
Webex Contact Center
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