Top 10 Webex Contact Center Alternatives & Competitors

Top 10 Alternatives to Webex Contact Center Recently Reviewed By G2 Community

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Genesys Cloud CX
By Genesys
4.4/5
(1,488)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Webex Contact Center, Genesys Cloud CX is:
Slower to reach roi
Easier to admin
Categories in common with Webex Contact Center:
Live Chat
Contact Center Workforce
Call Center Infrastructure (CCI)
Contact Center
Customer Service Automation

NiCE CXone Mpower
By NiCE
4.3/5
(1,726)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Webex Contact Center, NiCE CXone Mpower is:
Slower to reach roi
Easier to admin
Categories in common with Webex Contact Center:
Contact Center Workforce
Call Center Infrastructure (CCI)
Contact Center
Customer Self-Service
Customer Service Automation

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(581)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Categories in common with Webex Contact Center:
Live Chat
Contact Center Workforce
Call Center Infrastructure (CCI)
Contact Center
Customer Service Automation
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Talkdesk
By Talkdesk
4.4/5
(2,504)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Webex Contact Center, Talkdesk is:
Slower to reach roi
Easier to admin
Easier to set up
Categories in common with Webex Contact Center:
Contact Center Workforce
Call Center Infrastructure (CCI)
Contact Center
Customer Service Automation

UJET
By UJET
4.7/5
(1,123)
Product Description
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
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Reviewers say compared to Webex Contact Center, UJET is:
Slower to reach roi
Easier to admin
Easier to set up
Categories in common with Webex Contact Center:
Live Chat
Call Center Infrastructure (CCI)
Contact Center

3CX
By 3CX
4.4/5
(517)
Product Description
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
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Reviewers say compared to Webex Contact Center, 3CX is:
Easier to admin
Easier to set up
Categories in common with Webex Contact Center:
Live Chat
Call Center Infrastructure (CCI)
Contact Center

Sprinklr Service
By Sprinklr
4.3/5
(711)
Product Description
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
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Reviewers say compared to Webex Contact Center, Sprinklr Service is:
More expensive
Categories in common with Webex Contact Center:
Live Chat
Contact Center Workforce
Contact Center
Customer Self-Service

Salesforce Service Cloud
By Salesforce
4.4/5
(7,176)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Webex Contact Center, Salesforce Service Cloud is:
Slower to reach roi
Easier to admin
Categories in common with Webex Contact Center:
Live Chat
Contact Center Workforce
Contact Center
Customer Self-Service
Customer Service Automation

Zendesk for Customer Service - AC
By Zendesk
4.3/5
(6,672)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Webex Contact Center, Zendesk for Customer Service - AC is:
Slower to reach roi
Easier to admin
Categories in common with Webex Contact Center:
Live Chat
Customer Self-Service
Customer Service Automation

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers