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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (78.8% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Contact Us
Fin by Intercom
Star Rating
(3,689)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansWati
Star Rating
(426)4.6 out of 5
Market Segments
Small-Business (78.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both Fin by Intercom and Wati offer strong live chat functionalities, Fin by Intercom excels with a score of 9.5, as reviewers mention its intuitive interface and quick response times, making it a favorite for real-time customer engagement.
- Reviewers mention that Wati shines in ease of use, scoring 9.2 compared to Fin by Intercom's 8.9. Users appreciate Wati's straightforward setup process, which they say allows for a smoother onboarding experience.
- G2 users highlight that Fin by Intercom has a more robust ticketing system, scoring 9.0, which reviewers say is effective for managing customer inquiries efficiently, while Wati's score of 8.5 indicates room for improvement in this area.
- Users on G2 report that both products have similar quality of support scores at 8.6, but reviewers mention that Wati's support team is slightly more responsive, contributing to its higher overall satisfaction ratings.
- Reviewers mention that Fin by Intercom's customization options, scoring 8.8, allow for greater flexibility in tailoring the software to specific business needs, while Wati's score of 8.6 indicates it may not offer as many customizable features.
- Users say that both products are well-regarded for their integrations, with Fin by Intercom scoring 8.9 and Wati at 8.8. However, reviewers mention that Fin by Intercom has a wider range of third-party integrations, which enhances its functionality for diverse business operations.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
Fin by Intercom
Free Trial is available
Wati
Free Trial is available
Ratings
Meets Requirements
8.8
2,816
8.9
339
Ease of Use
8.9
2,846
9.2
348
Ease of Setup
8.4
1,456
8.9
310
Ease of Admin
8.6
1,304
9.1
261
Quality of Support
8.6
2,712
8.6
333
Has the product been a good partner in doing business?
8.8
1,301
9.1
257
Product Direction (% positive)
8.8
2,667
9.3
321
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Feature Not Available
8.3
218
Feature Not Available
Feature Not Available
Feature Not Available
Design
Feature Not Available
8.7
152
Feature Not Available
7.9
152
8.7
230
8.6
164
8.7
222
8.4
152
8.6
215
8.7
154
Generative AI
Feature Not Available
Feature Not Available
8.2
84
Feature Not Available
Functionality
Not enough data
8.7
125
Not enough data
8.6
115
Not enough data
8.5
112
Support
Not enough data
8.6
119
Not enough data
8.3
114
Not enough data
8.7
122
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
8.6
169
8.8
586
8.8
167
9.0
586
8.7
165
8.8
556
8.6
160
8.6
478
8.5
154
Platform
9.5
611
8.7
163
8.9
581
8.8
137
8.8
578
8.4
160
8.7
561
8.0
159
8.2
419
Feature Not Available
8.9
528
8.7
150
8.8
582
8.6
151
Generative AI
Feature Not Available
7.3
96
8.4
140
Feature Not Available
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Administration
Not enough data
9.2
65
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Not enough data
Automation
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1267
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
474
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Process
9.3(won by 1.0)
89
8.3
55
9.0(won by 0.5)
86
8.5
56
9.6(won by 1.1)
89
8.5
54
Channels
9.4(won by default)
89
Feature Not Available
8.8(won by 0.4)
88
8.4
56
9.5(won by 0.9)
91
8.6
58
8.3(won by 0.6)
81
7.7
50
8.8(won by 0.3)
83
8.5
51
Insight
9.1(won by 1.1)
86
8.0
49
9.2(won by default)
87
Feature Not Available
8.8(won by default)
83
Feature Not Available
9.3(won by default)
83
Feature Not Available
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
85
Not enough data
9.3
85
Not enough data
9.2
85
Not enough data
9.0
85
Not enough data
9.1
85
Not enough data
9.2
84
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.9
82
Not enough data
9.1
79
Not enough data
8.6
77
Not enough data
8.8
78
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Wati are categorized as Customer Communications Management, Chatbots, and Social Customer Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Digital Adoption Platform, Conversational Marketing, Live Chat, Help Desk, and Customer Self-Service
Wati is categorized as Communication Platform as a Service (CPaaS), Proactive Notification, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Education Management
10.5%
Information Technology and Services
7.2%
Retail
6.7%
Marketing and Advertising
6.0%
Health, Wellness and Fitness
6.0%
Other
63.6%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
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