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Compare Fin by Intercom and Vtiger All-In-One CRM 
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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (67.5% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$12.00 1 User Per Month
Fin by Intercom
Star Rating
(3,685)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansVtiger All-In-One CRM
Star Rating
(412)4.3 out of 5
Market Segments
Small-Business (67.5% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Vtiger All-In-One CRM offers a more affordable entry-level price at $12.00 compared to Intercom's $39.00, making it a better option for small businesses on a budget.
- Reviewers mention that while both platforms have strong customer support ratings, Intercom edges out with a slightly higher score of 8.7 compared to Vtiger's 8.6, indicating a more reliable support experience.
- G2 users highlight that Intercom excels in live chat functionality, scoring an impressive 9.6, which enhances real-time customer engagement, whereas Vtiger's live chat features are less emphasized.
- Users on G2 report that Vtiger's ticket creation user experience is rated at 8.4, which is competitive, but Intercom's ticket response user experience at 8.8 is noted for being more intuitive and user-friendly.
- Reviewers say that Vtiger shines in sales force automation features, particularly in contact and account management with a score of 8.7, while Intercom focuses more on conversational engagement and messaging capabilities.
- Users mention that Intercom's multi-channel coverage, particularly in social media and live chat, is rated highly at 9.0, which is crucial for businesses looking to engage customers across various platforms, whereas Vtiger's multi-channel capabilities are less robust.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Vtiger All-In-One CRM
ONE GROWTH
$12.00
1 User Per Month
A CRM for small and medium-sized businesses.
- Lead and Contact Management
- Salesforce Automation - Multiple pipelines
- Internal Collaboration
Free Trial
Fin by Intercom
Free Trial is available
Vtiger All-In-One CRM
Free Trial is available
Ratings
Meets Requirements
8.8
2,816
8.6
357
Ease of Use
8.9
2,846
8.2
358
Ease of Setup
8.4
1,456
7.9
213
Ease of Admin
8.6
1,304
8.2
212
Quality of Support
8.6
2,712
8.6
342
Has the product been a good partner in doing business?
8.8
1,301
8.6
204
Product Direction (% positive)
8.8
2,667
8.9
345
Features by Category
Sales Force Automation
Not enough data
8.7
180
|
Verified
Not enough data
Feature Not Available
Not enough data
8.0
166
|
Verified
Not enough data
7.9
170
|
Verified
Not enough data
7.1
34
Not enough data
7.8
133
|
Verified
Not enough data
7.7
144
|
Verified
Not enough data
8.2
142
|
Verified
Not enough data
8.2
131
|
Verified
Marketing Automation
Not enough data
7.7
136
|
Verified
Not enough data
7.7
131
|
Verified
Not enough data
8.3
159
|
Verified
Not enough data
7.7
96
|
Verified
Customer Support
Not enough data
8.3
127
|
Verified
Not enough data
8.1
112
|
Verified
Not enough data
8.1
123
|
Verified
Not enough data
8.1
83
Not enough data
8.0
99
|
Verified
Reporting & Analytics
Not enough data
8.1
173
|
Verified
Not enough data
8.0
181
|
Verified
Not enough data
7.8
126
|
Verified
Mobile & Social
Not enough data
7.4
84
|
Verified
Not enough data
7.1
79
|
Verified
Not enough data
6.8
119
|
Verified
Platform
Not enough data
8.4
118
|
Verified
Not enough data
8.4
116
|
Verified
Not enough data
8.7
121
|
Verified
Not enough data
8.0
78
|
Verified
Not enough data
7.4
24
|
Verified
Not enough data
7.8
101
|
Verified
Not enough data
8.5
117
|
Verified
Not enough data
7.9
95
|
Verified
Integration
Not enough data
8.0
111
|
Verified
Not enough data
7.6
68
|
Verified
Not enough data
6.8
72
|
Verified
Generative AI
Not enough data
6.7
5
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.6
1100
|
Verified
8.4
44
|
Verified
8.8
1118
|
Verified
8.0
41
|
Verified
8.7
1095
|
Verified
8.5
48
|
Verified
8.6
1143
|
Verified
8.5
34
|
Verified
8.3
680
|
Verified
8.2
28
|
Verified
8.8
1136
|
Verified
8.2
33
8.8
1060
|
Verified
8.5
36
|
Verified
8.6
961
|
Verified
8.5
41
|
Verified
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
7.9
36
|
Verified
8.8
1090
|
Verified
8.3
42
|
Verified
9.4
1264
|
Verified
8.0
34
8.3
812
7.8
30
|
Verified
7.6
522
8.3
23
|
Verified
Platform
8.1
720
|
Verified
7.2
31
|
Verified
8.2
1267
|
Verified
8.3
47
|
Verified
8.7
823
|
Verified
8.5
48
|
Verified
8.6
788
|
Verified
7.8
31
|
Verified
8.1
1015
|
Verified
8.3
52
|
Verified
8.2
1017
|
Verified
8.1
56
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Not enough data
Automation
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1267
|
Verified
8.3
47
|
Verified
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
474
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Vtiger All-In-One CRM are categorized as Help Desk
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, and Customer Self-Service
Vtiger All-In-One CRM is categorized as CRM and Insurance CRM
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vtiger All-In-One CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Information Technology and Services
20.7%
Computer Software
10.6%
Marketing and Advertising
5.4%
Telecommunications
3.9%
Retail
2.8%
Other
56.5%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Whats the best way to advertise this product to my boss so that our company can switch to vtiger
2 Comments
AM
With a presentation based on the current company needs, and sharing use cases. There are several resources online to get familiar with this wonderful...Read more
How do companies typically use PRODUCT?
2 Comments
TC
If you sell something you can add it as a product. with cost and resale price description ect. Once you add a product you can send quotes forecasts ect and...Read more
Is there any development ongoing to allow prospecting lists to be imported instead of just created via filter?
2 Comments
VD
Not sureRead more
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