Compare Fin by Intercom and Vtiger All-In-One CRM 
At a Glance
Market Segments
Small-Business (58.4% of reviews)
Small-Business (67.4% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
$12.00 1 User Per Month
Fin by Intercom
Star Rating
(3,844)4.5 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansVtiger All-In-One CRM
Star Rating
(414)4.3 out of 5
Market Segments
Small-Business (67.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction experience, with users appreciating the quick and comprehensive responses that feel less like chatting with a bot. This contrasts with Vtiger All-In-One CRM, where users find the system effective but may not experience the same level of conversational engagement.
- Users say that Vtiger All-In-One CRM offers robust features for lead and contact management, making it particularly useful for daily sales activities. Reviewers highlight the customizable dashboards and reports that help them strategize effectively, showcasing its all-in-one functionality.
- According to verified reviews, Fin by Intercom stands out for its ease of use, with many users noting that it provides quick, easy answers and efficiently escalates issues to customer support when necessary. In comparison, Vtiger's usability is rated slightly lower, with some users mentioning configuration challenges.
- Reviewers mention that Vtiger All-In-One CRM is particularly strong in tracking client interactions, with features that allow users to prepare detailed reports on client history. This capability is essential for users who prioritize data-driven decision-making in their sales strategies.
- Users highlight that both products offer quality support, but Fin by Intercom's chat and live support features receive higher praise, with users appreciating the responsiveness and effectiveness of the support team. Vtiger's support is also well-rated, but it may not match the immediacy that some users find in Fin.
- G2 reviewers note that while Vtiger All-In-One CRM is priced affordably, starting at $12, Fin by Intercom offers an even lower entry point at $0.99, making it an attractive option for small businesses looking to minimize costs while still accessing effective customer support solutions.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Vtiger All-In-One CRM
ONE GROWTH
$12.00
1 User Per Month
A CRM for small and medium-sized businesses.
- Lead and Contact Management
- Salesforce Automation - Multiple pipelines
- Internal Collaboration
Free Trial
Fin by Intercom
Free Trial is available
Vtiger All-In-One CRM
Free Trial is available
Ratings
Meets Requirements
8.8
2,891
8.6
359
Ease of Use
8.9
2,922
8.2
360
Ease of Setup
8.4
1,520
7.9
215
Ease of Admin
8.6
1,347
8.2
213
Quality of Support
8.6
2,786
8.6
344
Has the product been a good partner in doing business?
8.8
1,342
8.6
205
Product Direction (% positive)
8.8
2,741
8.9
346
Features by Category
Sales Force Automation
Not enough data
8.7
182
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
168
|
Verified
Not enough data
7.9
171
|
Verified
Not enough data
7.3
36
Not enough data
7.8
135
|
Verified
Not enough data
7.8
145
|
Verified
Not enough data
8.2
143
|
Verified
Not enough data
8.2
132
|
Verified
Marketing Automation
Not enough data
7.7
137
|
Verified
Not enough data
7.8
132
|
Verified
Not enough data
8.3
160
|
Verified
Not enough data
7.7
97
|
Verified
Customer Support
Not enough data
8.3
128
|
Verified
Not enough data
8.1
113
|
Verified
Not enough data
8.1
124
|
Verified
Not enough data
8.1
84
Not enough data
8.1
100
|
Verified
Reporting & Analytics
Not enough data
8.1
174
|
Verified
Not enough data
8.0
182
|
Verified
Not enough data
7.9
127
|
Verified
Mobile & Social
Not enough data
7.4
85
|
Verified
Not enough data
7.1
80
|
Verified
Not enough data
6.8
120
|
Verified
Platform
Not enough data
8.5
119
|
Verified
Not enough data
8.4
117
|
Verified
Not enough data
8.7
122
|
Verified
Not enough data
8.1
79
|
Verified
Not enough data
7.5
25
|
Verified
Not enough data
7.8
102
|
Verified
Not enough data
8.5
118
|
Verified
Not enough data
7.9
96
|
Verified
Integration
Not enough data
8.0
112
|
Verified
Not enough data
7.6
70
|
Verified
Not enough data
6.8
73
|
Verified
Generative AI
Not enough data
6.7
5
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.6
1104
|
Verified
8.4
44
|
Verified
8.8
1124
|
Verified
8.0
41
|
Verified
8.7
1101
|
Verified
8.5
48
|
Verified
8.6
1152
|
Verified
8.5
34
|
Verified
8.3
681
|
Verified
8.2
28
|
Verified
8.8
1138
|
Verified
8.2
33
8.8
1063
|
Verified
8.5
36
|
Verified
8.6
964
|
Verified
8.5
41
|
Verified
Generative AI
8.3
249
Not enough data
8.2
250
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
7.9
36
|
Verified
8.8
1093
|
Verified
8.3
42
|
Verified
9.4
1269
|
Verified
8.0
34
8.3
812
7.8
30
|
Verified
7.6
523
8.3
23
|
Verified
Platform
8.1
723
|
Verified
7.3
32
|
Verified
8.2
1270
|
Verified
8.4
48
|
Verified
8.7
826
|
Verified
8.6
49
|
Verified
8.7
791
|
Verified
7.9
32
|
Verified
8.1
1019
|
Verified
8.3
53
|
Verified
8.2
1019
|
Verified
8.1
57
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.3
86
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
598
Not enough data
8.8
587
Not enough data
9.0
590
Not enough data
8.8
559
Not enough data
8.6
478
Not enough data
Platform
9.5
618
Not enough data
8.9
585
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
143
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
156
Not enough data
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
205
Not enough data
Generative AI
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1443
|
Verified
Not enough data
8.9
1452
|
Verified
Not enough data
8.7
1193
|
Verified
Not enough data
9.1
1358
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1270
|
Verified
8.4
48
|
Verified
8.7
1095
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1251
|
Verified
Not enough data
8.9
1321
|
Verified
Not enough data
8.6
1289
|
Verified
Not enough data
Generative AI
8.2
95
Not enough data
Self-Service Experience
9.0
658
Not enough data
8.9
654
Not enough data
Feature Not Available
Not enough data
8.2
492
Not enough data
8.4
537
Not enough data
Self-Service Platform
8.7
533
Not enough data
8.8
541
Not enough data
8.4
483
Not enough data
8.6
525
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
50
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.6
48
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
193
Not enough data
7.9
201
Not enough data
7.8
167
Not enough data
8.5
194
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
173
Not enough data
8.5
196
Not enough data
Automation
8.4
196
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
162
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Vtiger All-In-One CRM are categorized as Help Desk
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Customer Self-Service, and Conversational Interface Agents
Vtiger All-In-One CRM is categorized as CRM and Insurance CRM
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vtiger All-In-One CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Information Technology and Services
20.6%
Computer Software
10.6%
Marketing and Advertising
5.4%
Telecommunications
4.4%
Retail
2.8%
Other
56.2%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
How do I change notification sound? Can I integrate with Google translate?
2 Comments
CH
You can use the lang feature. It is easier to use.Read more
Is there any development ongoing to allow prospecting lists to be imported instead of just created via filter?
2 Comments
PK
You can use the existing module called Contacts List.
Leads/Contacts can be a part of multichannels filters, by having them filtered or tagged on various...Read more
Whats the best way to advertise this product to my boss so that our company can switch to vtiger
2 Comments
TC
This is an all in one solution, you can provide quotes, purchase orders price list, invoice ect along with a complete CRM with email, forecasting, gmail...Read more
How do companies typically use PRODUCT?
2 Comments
TC
If you sell something you can add it as a product. with cost and resale price description ect. Once you add a product you can send quotes forecasts ect and...Read more
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