Compare Fin by Intercom and Sprinklr Service 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Enterprise (42.7% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
$4,200.00 1 User Per Year
Fin by Intercom
Star Rating
(3,815)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansSprinklr Service
Star Rating
(727)4.3 out of 5
Market Segments
Enterprise (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in user satisfaction, boasting a significantly higher G2 Score compared to Sprinklr Service. Users appreciate the clean and simple interface that aligns well with the needs of startups, making it a preferred choice for small businesses.
- Users say that Fin's AI capabilities are a standout feature, with many highlighting how the bot can pull content from articles and previous responses to provide accurate and up-to-date answers. This functionality has been described as incredibly beneficial for support teams, enhancing customer interactions.
- Reviewers mention that Sprinklr Service offers a robust Care Console that serves as a central hub for managing customer engagements. Its intuitive interface helps agents access necessary information quickly, which is crucial for maintaining high-quality interactions in social care.
- According to verified reviews, Fin by Intercom shines in its ease of use, with users noting that it simplifies the customer service process. Features like sharing screenshots and detailed instructions have received positive feedback, indicating that it effectively addresses customer queries.
- G2 reviewers highlight that while Sprinklr Service is highly configurable, some users find it less intuitive compared to Fin. The complexity of setup and configuration can pose challenges, especially for smaller teams looking for quick implementation.
- Users report that Fin by Intercom's support quality is consistently rated higher, with many praising the responsiveness and helpfulness of the support team. In contrast, while Sprinklr Service provides solid support, it does not match the level of satisfaction reported by Fin users.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
Fin by Intercom
Free Trial is available
Sprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.7
2,877
8.5
594
Ease of Use
8.9
2,907
8.3
611
Ease of Setup
8.4
1,510
7.9
453
Ease of Admin
8.6
1,340
8.1
237
Quality of Support
8.6
2,773
8.1
572
Has the product been a good partner in doing business?
8.8
1,336
8.6
238
Product Direction (% positive)
8.8
2,728
8.7
600
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
8.6
69
|
Verified
8.8
1122
|
Verified
8.5
71
|
Verified
8.7
1100
|
Verified
8.6
73
|
Verified
8.6
1151
|
Verified
7.9
69
|
Verified
8.3
681
|
Verified
8.0
64
|
Verified
8.8
1138
|
Verified
8.3
69
|
Verified
8.8
1063
|
Verified
8.3
67
|
Verified
8.6
964
|
Verified
8.2
70
|
Verified
Generative AI
8.3
249
7.4
45
8.2
249
7.0
46
Agentic AI - Help Desk
7.8
62
6.9
18
8.3
62
6.9
18
7.9
62
7.1
18
Communication Channels
8.8
894
|
Verified
8.1
63
|
Verified
8.8
1093
|
Verified
8.1
64
|
Verified
9.4
1269
|
Verified
7.8
68
|
Verified
8.3
812
8.9
67
|
Verified
7.6
523
7.0
59
Platform
8.1
722
|
Verified
7.6
72
|
Verified
8.2
1270
|
Verified
7.8
140
|
Verified
8.7
826
|
Verified
8.6
79
|
Verified
8.7
791
|
Verified
8.2
76
|
Verified
8.1
1018
|
Verified
8.9
84
|
Verified
8.2
1019
|
Verified
8.9
85
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
47
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Artificial Intelligence - Conversation Intelligence
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
Not enough data
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
85
Not enough data
Quality Assurance
Not enough data
8.2
51
Not enough data
7.9
50
Not enough data
8.4
51
Engagement
Not enough data
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Performance
Not enough data
7.9
49
Not enough data
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Channels
Not enough data
6.9
142
Not enough data
8.4
145
Not enough data
7.9
138
Not enough data
7.5
140
Not enough data
7.6
135
Generative AI
Not enough data
6.6
113
Functions
Not enough data
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
129
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
Not enough data
7.8
130
Not enough data
7.8
130
Not enough data
8.4
144
Not enough data
7.8
131
Not enough data
7.9
142
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
8.5
57
8.8
587
8.5
57
9.0
589
8.5
57
8.8
558
8.6
55
8.6
478
8.3
53
Platform
9.5
616
8.5
54
8.9
584
8.4
56
8.8
579
8.5
56
8.7
564
8.7
56
8.2
419
8.1
51
8.9
528
8.4
56
8.8
583
8.2
53
Generative AI
Feature Not Available
7.9
38
8.4
142
7.8
37
Workforce Management
Not enough data
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
155
Not enough data
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
7.8
74
8.3
295
7.4
72
Feature Not Available
7.2
72
Communication
9.2
1443
|
Verified
7.9
101
|
Verified
8.9
1451
|
Verified
8.3
111
|
Verified
8.7
1192
|
Verified
7.6
98
9.1
1358
|
Verified
8.3
101
8.2
595
7.3
95
Internal Use
8.2
1270
|
Verified
7.8
140
|
Verified
8.7
1095
|
Verified
8.1
108
|
Verified
8.2
1043
|
Verified
7.9
101
8.7
1251
|
Verified
8.4
101
8.9
1321
|
Verified
8.0
102
|
Verified
8.6
1289
|
Verified
8.1
108
|
Verified
Generative AI
8.2
94
7.5
41
Self-Service Experience
9.0
657
8.0
53
8.9
653
7.6
54
Feature Not Available
7.3
53
8.2
491
8.1
51
8.4
536
7.6
52
Self-Service Platform
8.7
532
8.1
53
8.8
540
7.8
52
8.4
482
7.5
54
8.6
524
7.7
54
Agentic AI - Customer Self-Service
7.4
47
6.5
8
7.9
47
7.1
8
7.4
47
8.1
8
7.9
49
7.3
8
8.1
51
7.5
8
7.5
48
7.9
8
7.5
47
7.3
8
Generative AI
Feature Not Available
6.9(won by default)
228
Feature Not Available
6.8(won by default)
223
Process
9.3(won by 1.0)
89
8.3
313
9.0(won by 1.3)
86
7.7
309
9.6(won by 1.4)
89
8.2
310
Channels
9.4(won by 2.1)
89
7.3
284
8.8(tied score)
88
8.8(tied score)
332
9.5(won by 2.3)
91
7.2
276
8.3(won by 1.7)
81
6.6
263
8.8(won by 1.3)
83
7.5
272
Insight
9.1(won by 1.4)
86
7.7
294
9.2(won by 0.9)
88
8.3
317
8.8(won by 0.9)
83
7.9
286
9.3(won by 1.7)
83
7.6
283
Generative AI
Not enough data
7.8
12
Generative AI
Feature Not Available
7.1
103
7.4
17
7.0
103
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
190
Not enough data
7.9
195
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
170
Not enough data
8.5
186
Not enough data
Automation
8.3
190
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
160
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Sprinklr Service are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, and Conversational Interface Agents
Sprinklr Service is categorized as Conversational Commerce Platforms, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Contact Center Workforce, and Contact Center
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Consumer Services
10.9%
Marketing and Advertising
10.3%
Information Technology and Services
5.3%
Financial Services
5.1%
Insurance
3.9%
Other
64.4%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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