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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Enterprise (42.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Contact Us 1 Seat/Per month (billed annually)
Fin by Intercom
Star Rating
(3,685)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSprinklr Service
Star Rating
(701)4.3 out of 5
Market Segments
Enterprise (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat/Per month (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Fin by Intercom excels in Live Chat functionality, scoring an impressive 9.5, while Sprinklr Service lags behind at 7.2. Users appreciate the seamless integration and responsiveness of the live chat feature, which enhances customer engagement.
- Users report that Fin by Intercom's Email capabilities are top-notch, with a score of 9.4 compared to Sprinklr Service's 7.3. Reviewers mention that the email automation and tracking features are particularly effective for managing customer communications.
- Reviewers mention that Fin by Intercom offers superior Ease of Use with a score of 8.9, while Sprinklr Service scores 8.3. Users appreciate the intuitive interface and straightforward navigation, making it easier for teams to adopt and utilize the software effectively.
- Users on G2 highlight the Ticket Creation User Experience in Fin by Intercom, which scored 8.7, as being more user-friendly than Sprinklr Service's 8.6. Reviewers say that the streamlined process for creating and managing tickets saves time and reduces frustration.
- G2 users report that Fin by Intercom shines in Response Automation with a score of 8.6, while Sprinklr Service falls short at 7.9. Reviewers mention that the automation features help in efficiently handling customer inquiries, leading to quicker resolutions.
- Users say that Fin by Intercom's Knowledge Base feature, scoring 8.9, is more comprehensive than Sprinklr Service's 7.9. Reviewers appreciate the extensive resources available for self-service, which enhances customer satisfaction and reduces support workload.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Sprinklr Service
Custom CCaaS Solution (Enterprise)
Contact Us
1 Seat/Per month (billed annually)
Best suited for larger teams looking to ace customer service. Get a quote customized to your requirements.
- Access to 30+ social and digital channels
- Unified contact center operations
- Premium contact center intelligence
Free Trial
Fin by Intercom
Free Trial is available
Sprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.8
2,816
8.5
577
Ease of Use
8.9
2,846
8.3
593
Ease of Setup
8.4
1,456
7.9
438
Ease of Admin
8.6
1,304
8.0
229
Quality of Support
8.6
2,712
8.1
554
Has the product been a good partner in doing business?
8.8
1,301
8.6
230
Product Direction (% positive)
8.8
2,667
8.7
583
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
8.6
68
|
Verified
8.8
1118
|
Verified
8.4
69
|
Verified
8.7
1095
|
Verified
8.6
72
|
Verified
8.6
1143
|
Verified
7.9
68
|
Verified
8.3
680
|
Verified
8.0
63
|
Verified
8.8
1136
|
Verified
8.3
68
|
Verified
8.8
1060
|
Verified
8.3
66
|
Verified
8.6
961
|
Verified
8.2
69
|
Verified
Generative AI
8.3
247
7.4
44
8.2
248
7.0
45
Agentic AI - Help Desk
7.8
60
7.1
17
8.2
61
7.1
17
7.9
61
7.2
17
Communication Channels
8.8
891
|
Verified
8.2
62
|
Verified
8.8
1090
|
Verified
8.1
63
|
Verified
9.4
1264
|
Verified
7.8
67
|
Verified
8.3
812
9.0
66
|
Verified
7.6
522
6.9
56
Platform
8.1
720
|
Verified
7.6
71
|
Verified
8.2
1267
|
Verified
7.8
140
|
Verified
8.7
823
|
Verified
8.5
76
|
Verified
8.6
788
|
Verified
8.2
75
|
Verified
8.1
1015
|
Verified
8.8
80
|
Verified
8.2
1017
|
Verified
8.9
81
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.6
48
Not enough data
8.4
45
Not enough data
8.5
46
Knowledge Management
Not enough data
8.4
46
Not enough data
8.3
45
Not enough data
8.7
51
Compliance
Not enough data
8.3
47
Not enough data
8.5
47
Not enough data
8.5
44
Not enough data
8.3
43
Customer Support
Not enough data
8.0
45
Not enough data
8.1
43
Not enough data
7.9
45
Data Security
Not enough data
8.4
44
Not enough data
8.3
44
Not enough data
8.6
46
Not enough data
8.6
45
Administration
Not enough data
8.5
44
Not enough data
8.6
43
Not enough data
8.6
45
Generative AI
Not enough data
7.3
40
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Agent Performance Management
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
6.2
35
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Quality Assurance
Not enough data
8.2
49
Not enough data
7.8
48
Not enough data
8.3
47
Engagement
Not enough data
8.1
48
Not enough data
7.9
47
Not enough data
7.6
47
Performance
Not enough data
7.9
47
Not enough data
8.3
45
Generative AI
Not enough data
6.9
40
Not enough data
7.1
39
Channels
Not enough data
6.9
140
Not enough data
8.4
143
Not enough data
7.9
135
Not enough data
7.5
139
Not enough data
7.5
133
Generative AI
Not enough data
6.6
111
Functions
Not enough data
7.5
138
Not enough data
7.5
131
Not enough data
7.3
133
Not enough data
7.3
131
Not enough data
6.8
130
Not enough data
7.1
134
Not enough data
7.5
127
Not enough data
7.9
127
Agentic AI - Contact Center
Not enough data
6.0
21
Not enough data
6.7
21
Not enough data
6.3
21
Not enough data
6.5
21
Administrative
Not enough data
7.8
128
Not enough data
7.8
128
Not enough data
8.4
142
Not enough data
7.8
129
Not enough data
7.9
141
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
8.5
57
8.8
586
8.5
57
9.0
586
8.5
57
8.8
556
8.6
55
8.6
478
8.3
53
Platform
9.5
611
8.5
54
8.9
581
8.4
56
8.8
578
8.5
56
8.7
561
8.6
55
8.2
419
8.1
51
8.9
528
8.4
56
8.8
582
8.2
53
Generative AI
Feature Not Available
7.9
38
8.4
140
7.8
37
Workforce Management
Not enough data
8.9
31
Not enough data
8.1
31
Not enough data
8.0
32
Not enough data
8.1
32
Not enough data
8.0
31
Administration
Not enough data
7.7
34
Not enough data
8.6
33
Not enough data
8.5
34
Not enough data
8.0
32
Not enough data
8.0
34
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Not enough data
Automation
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
7.8
73
8.3
294
7.4
70
Feature Not Available
7.3
71
Communication
9.2
1441
|
Verified
7.9
100
|
Verified
8.9
1449
|
Verified
8.3
108
|
Verified
8.7
1191
|
Verified
7.7
96
9.1
1356
|
Verified
8.2
99
8.2
595
7.3
96
Internal Use
8.2
1267
|
Verified
7.8
140
|
Verified
8.7
1094
|
Verified
8.1
105
|
Verified
8.2
1043
|
Verified
7.9
101
8.7
1247
|
Verified
8.4
101
8.9
1319
|
Verified
8.0
100
|
Verified
8.6
1287
|
Verified
8.1
106
|
Verified
Generative AI
8.2
94
7.5
41
Self-Service Experience
8.9
652
7.9
52
8.9
651
7.6
54
Feature Not Available
7.3
53
8.2
490
8.1
51
8.4
535
7.6
52
Self-Service Platform
8.7
530
8.1
53
8.7
534
7.7
51
8.4
474
7.4
52
8.6
519
7.6
53
Agentic AI - Customer Self-Service
7.4
46
6.5
8
7.8
45
7.1
8
7.4
46
8.1
8
7.8
47
7.3
8
8.1
50
7.5
8
7.4
47
7.9
8
7.5
46
7.3
8
Generative AI
Feature Not Available
6.9(won by default)
225
Feature Not Available
6.8(won by default)
222
Process
9.3(won by 1.0)
89
8.3
309
9.0(won by 1.3)
86
7.7
305
9.6(won by 1.5)
89
8.1
306
Channels
9.4(won by 2.1)
89
7.3
281
8.8(tied score)
88
8.8(tied score)
323
9.5(won by 2.4)
91
7.1
273
8.3(won by 1.7)
81
6.6
260
8.8(won by 1.3)
83
7.5
271
Insight
9.1(won by 1.4)
86
7.7
289
9.2(won by 0.9)
87
8.3
310
8.8(won by 0.9)
83
7.9
285
9.3(won by 1.7)
83
7.6
280
Generative AI
Not enough data
7.5
12
Generative AI
Feature Not Available
7.1
102
7.2
16
7.0
102
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Sprinklr Service are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, and Conversational Marketing
Sprinklr Service is categorized as Conversational Commerce Platforms, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Contact Center Workforce, and Contact Center
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Consumer Services
11.1%
Marketing and Advertising
10.4%
Financial Services
5.3%
Information Technology and Services
4.8%
Telecommunications
4.0%
Other
64.4%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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