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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (46.3% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$6.00 Per Month
Fin by Intercom
Star Rating
(3,676)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansGoogle Workspace
Star Rating
(46,955)4.6 out of 5
Market Segments
Small-Business (46.3% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 Per Month
Browse all 3 pricing plansFin by Intercom vs Google Workspace
When assessing the two solutions, reviewers found Google Workspace easier to use, set up, and administer. Reviewers also preferred doing business with Google Workspace overall.
- Reviewers felt that Google Workspace meets the needs of their business better than Fin by Intercom.
- When comparing quality of ongoing product support, Fin by Intercom and Google Workspace provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Fin by Intercom over Google Workspace.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Google Workspace
Business Starter
$6.00
Per Month
- Custom and secure business email
- 100 participant video meetings
- 30 GB storage per user
Free Trial
Fin by Intercom
Free Trial is available
Google Workspace
Free Trial is available
Ratings
Meets Requirements
8.8
2,809
9.1
37,261
Ease of Use
8.9
2,839
9.3
37,476
Ease of Setup
8.4
1,451
9.2
9,434
Ease of Admin
8.6
1,302
9.1
8,131
Quality of Support
8.6
2,705
8.6
29,678
Has the product been a good partner in doing business?
8.8
1,299
9.0
7,459
Product Direction (% positive)
8.8
2,660
8.7
35,988
Features by Category
Ticket and Case Management
8.6
1098
|
Verified
Not enough data
8.8
1116
|
Verified
Not enough data
8.7
1093
|
Verified
Not enough data
8.6
1141
|
Verified
Not enough data
8.3
678
|
Verified
Not enough data
8.8
1134
|
Verified
Not enough data
8.8
1058
|
Verified
Not enough data
8.6
959
|
Verified
Not enough data
Generative AI
8.3
245
Not enough data
8.2
246
Not enough data
Agentic AI - Help Desk
7.8
58
Not enough data
8.3
59
Not enough data
7.9
59
Not enough data
Communication Channels
8.8
889
|
Verified
Not enough data
8.8
1088
|
Verified
Not enough data
9.4
1262
|
Verified
Not enough data
8.3
810
Not enough data
7.6
520
Not enough data
Platform
8.1
718
|
Verified
Not enough data
8.2
1265
|
Verified
Not enough data
8.7
821
|
Verified
Not enough data
8.6
786
|
Verified
Not enough data
8.1
1013
|
Verified
Not enough data
8.2
1015
|
Verified
Not enough data
File Management
Not enough data
9.2
7966
Not enough data
9.1
8021
Not enough data
9.0
8113
Not enough data
8.9
8153
Not enough data
9.0
7751
Agentic AI - Cloud Content Collaboration
Not enough data
7.4
113
Not enough data
7.7
113
Not enough data
7.8
112
Collaboration
Not enough data
9.0
7546
Not enough data
9.4
8318
Not enough data
9.2
7841
Not enough data
8.8
6830
Administration
Not enough data
9.1
6002
Not enough data
8.9
5830
Not enough data
9.1
5790
Not enough data
8.4
6269
Not enough data
8.7
5280
Not enough data
9.1
6390
Platform
Not enough data
9.3
2116
Not enough data
8.8
1721
Not enough data
8.8
1648
Not enough data
8.8
1488
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
8.7
2083
Not enough data
8.8
2214
Not enough data
8.7
2034
Business Instant Messaging
Not enough data
9.0
2176
Not enough data
9.0
2208
Business Instant Messaging
Not enough data
9.0
2257
Not enough data
9.1
2324
Not enough data
8.7
1872
Generative AI - Business Instant Messaging
Not enough data
8.3
250
AI - Business Instant Messaging
Not enough data
8.2
245
Not enough data
8.2
244
Not enough data
8.2
243
Not enough data
8.3
242
Agentic AI - Business Instant Messaging
Not enough data
8.2
133
Not enough data
8.3
132
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Presenter Tools
Not enough data
8.9
2760
Not enough data
8.4
2369
Not enough data
8.2
2249
Not enough data
8.7
2662
Conferencing Options
Not enough data
9.0
3017
Not enough data
9.0
3078
Not enough data
9.1
3165
Application Tools
Not enough data
8.7
2424
Not enough data
8.5
2500
Not enough data
9.1
2798
Agentic AI - Screen Sharing
Not enough data
7.9
160
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Platform Basics
Not enough data
8.6
1772
Not enough data
8.8
1769
Not enough data
9.5
1791
Platform Content
Not enough data
8.6
1662
Not enough data
8.1
1668
Not enough data
8.3
1600
Not enough data
9.4
1757
Platform Additional Functionality
Not enough data
8.7
1563
Not enough data
9.1
1664
Not enough data
9.4
1688
Generative AI
Not enough data
8.4
511
Not enough data
8.1
501
Not enough data
7.7
497
Not enough data
8.3
504
Not enough data
7.3
489
Not enough data
8.0
496
Not enough data
7.9
493
Calculating
Not enough data
8.9
1805
Not enough data
8.9
1702
Insights
Not enough data
8.7
1676
Not enough data
8.9
1741
Editing
Not enough data
8.5
1683
Not enough data
9.4
1818
Not enough data
8.9
1741
Functionality
Not enough data
8.7
1542
Not enough data
9.2
1736
Not enough data
9.1
1761
Not enough data
9.5
1844
Applications
Not enough data
9.2
1225
Not enough data
9.1
1207
Not enough data
8.4
1166
Collaboration
Not enough data
9.3
1215
Not enough data
8.9
1141
Not enough data
9.3
1207
Management
Not enough data
9.2
1202
Not enough data
9.0
1186
Not enough data
9.4
1215
Agentic AI - Office Suites
Not enough data
7.8
326
Not enough data
7.9
329
Collaboration Tools
Not enough data
9.0
5871
Not enough data
9.0
4128
Not enough data
8.3
3594
Not enough data
9.0
4178
Not enough data
8.9
3911
Meeting Coordination
Not enough data
9.1
5734
Not enough data
8.5
5113
Not enough data
8.8
5409
Not enough data
9.2
4117
Software Type
Not enough data
9.0
5694
Not enough data
9.2
4184
Not enough data
8.8
3756
Agentic AI - Video Conferencing
Not enough data
7.8
323
Not enough data
8.0
326
Not enough data
7.9
322
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Survey Management
Not enough data
9.0
1005
Not enough data
9.0
1030
Not enough data
8.4
985
Not enough data
8.9
1003
Survey Customization
Not enough data
8.5
857
Not enough data
8.4
906
Not enough data
8.6
904
Not enough data
8.4
748
Survey Insights
Not enough data
8.8
986
Not enough data
8.4
754
Not enough data
9.0
963
Not enough data
9.0
959
Agentic AI - Survey
Not enough data
8.1
73
Not enough data
7.9
72
Not enough data
8.0
72
Conversational Platform
8.7
1056
Not enough data
8.7
836
Not enough data
8.8
856
Not enough data
9.0
777
Not enough data
Support Automation
8.7
858
Not enough data
8.7
900
Not enough data
8.5
517
Not enough data
8.8
807
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Calendar View
Not enough data
9.2
1397
Not enough data
9.1
1370
Shared Calendar
Not enough data
9.2
1409
Not enough data
9.1
1374
Accessibility
Not enough data
8.8
1197
Not enough data
8.6
1249
Integration
Not enough data
9.0
1312
Not enough data
8.9
1293
Not enough data
8.9
1299
Notifications
Not enough data
9.0
1340
Not enough data
8.7
1199
Generative AI
Not enough data
7.9
710
Not enough data
8.0
716
Not enough data
7.9
711
Agentic AI - Calendar
Not enough data
7.8
263
Design
Not enough data
8.6
1349
Not enough data
8.5
1357
Not enough data
8.4
1350
Collaboration
Not enough data
9.4
1434
Not enough data
9.3
1424
File Types
Not enough data
9.2
1441
Not enough data
9.0
1411
Not enough data
8.6
1174
Edit & Revise
Not enough data
9.1
1420
Not enough data
8.9
1374
Not enough data
9.2
1444
Integrate & Embed
Not enough data
9.2
1377
Not enough data
8.8
1242
Not enough data
9.0
1314
Operating System
Not enough data
9.1
1287
Not enough data
9.0
1267
Not enough data
8.3
1029
Generative AI
Not enough data
8.3
691
Not enough data
8.4
683
Not enough data
7.9
677
Not enough data
8.1
678
Not enough data
8.0
672
Agentic AI - Document Creation
Not enough data
7.8
246
Customer Support
8.6
197
Not enough data
7.4
183
Not enough data
9.0
203
Not enough data
Automation
8.4
202
Not enough data
8.3
204
Not enough data
8.5
195
Not enough data
Artificial Intelligence
8.5
196
Not enough data
8.6
191
Not enough data
8.5
197
Not enough data
Generative AI
Not enough data
8.3
772
Not enough data
8.3
771
Not enough data
8.0
768
Not enough data
7.7
271
Not enough data
8.1
270
Not enough data
7.9
267
Generative AI
8.3
294
Not enough data
8.3
292
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1439
|
Verified
Not enough data
8.9
1447
|
Verified
Not enough data
8.7
1189
|
Verified
Not enough data
9.1
1354
|
Verified
Not enough data
8.2
593
Not enough data
Internal Use
8.2
1265
|
Verified
Not enough data
8.8
1092
|
Verified
Not enough data
8.2
1041
|
Verified
Not enough data
8.7
1245
|
Verified
Not enough data
8.9
1317
|
Verified
Not enough data
8.6
1285
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
651
Not enough data
8.9
650
Not enough data
Feature Not Available
Not enough data
8.2
489
Not enough data
8.4
534
Not enough data
Self-Service Platform
8.7
529
Not enough data
8.7
533
Not enough data
8.4
472
Not enough data
8.6
518
Not enough data
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
49
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
88
Not enough data
9.0(won by default)
85
Not enough data
9.6(won by default)
88
Not enough data
Channels
9.4(won by default)
88
Not enough data
8.7(won by default)
87
Not enough data
9.5(won by default)
90
Not enough data
8.3(won by default)
80
Not enough data
8.8(won by default)
82
Not enough data
Insight
9.1(won by default)
85
Not enough data
9.1(won by default)
86
Not enough data
8.8(won by default)
82
Not enough data
9.3(won by default)
82
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Agentic AI - Note-Taking Software
Not enough data
8.0
71
Customizations
Not enough data
8.4
423
Not enough data
8.8
425
Not enough data
8.4
392
Not enough data
8.5
401
Growth
Not enough data
8.4
333
Not enough data
8.5
359
Not enough data
8.4
336
Not enough data
8.1
318
Not enough data
8.6
342
Content
Not enough data
8.9
385
Not enough data
8.8
400
Not enough data
8.7
396
Not enough data
8.4
141
Support
Not enough data
8.4
148
Customer Query Resolution - AI Customer Support Agents
7.6
162
Not enough data
7.9
161
Not enough data
7.7
162
Not enough data
8.5
160
Not enough data
8.0
156
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
155
Not enough data
7.9
156
Not enough data
7.9
156
Not enough data
8.3
153
Not enough data
Automation
8.1
156
Not enough data
7.9
155
Not enough data
7.2
152
Not enough data
Autonomy
7.5
158
Not enough data
7.7
158
Not enough data
7.2
154
Not enough data
7.6
156
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Google Workspace share no categories
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Google Workspace is categorized as Business Instant Messaging, Screen Sharing, Note-Taking Software, Spreadsheets, Website Builder, Presentation, Document Creation, Cloud Content Collaboration, Office Suites, Calendar, Email, Survey, and Video Conferencing
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Google Workspace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Information Technology and Services
9.1%
Education Management
8.4%
Computer Software
7.8%
Marketing and Advertising
6.6%
Higher Education
5.1%
Other
63.0%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Is there a way to see everyone all at once on the screen?
21 Comments
JB
Yes. On the bottom right, you'll see "Present your screen" and next to it "..." Those 3 dots give you access to screen settings. You can change to tile mode,...Read more
Is that possible to see the files from multiple Google accounts simultaneously?
17 Comments
JD
Yes. When a Google Drive document is shared to your Gmail, you can save it to your Drive. When you open the document, it will open in a separate tab. You...Read more
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