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Compare Duda and Hiver 
Featured Products
At a Glance
Market Segments
Small-Business (87.6% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
$19.00
Free
Duda
Star Rating
(779)4.6 out of 5
Market Segments
Small-Business (87.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 5 pricing plansHiver
Star Rating
(1,274)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansDuda vs Hiver
When assessing the two solutions, reviewers found Duda easier to use, set up, and administer. Reviewers also preferred doing business with Duda overall.
- Reviewers felt that Hiver meets the needs of their business better than Duda.
- When comparing quality of ongoing product support, reviewers felt that Duda is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Duda over Hiver.
Pricing
Entry-Level Pricing
Duda
Basic
$19.00
Buy per Site (per month, billed annually)
- 1 Site & AWS hosting included
- Email support
- AI Text Assistant
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Duda
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
8.7
647
9.0
987
Ease of Use
9.2
649
9.1
1,011
Ease of Setup
9.3
525
9.0
586
Ease of Admin
9.3
484
9.2
451
Quality of Support
9.3
639
9.2
915
Has the product been a good partner in doing business?
9.3
477
9.2
442
Product Direction (% positive)
9.3
639
9.1
980
Features by Category
Ticket and Case Management
Not enough data
8.8
211
|
Verified
Not enough data
8.7
214
|
Verified
Not enough data
8.6
221
|
Verified
Not enough data
8.5
206
|
Verified
Not enough data
8.2
177
|
Verified
Not enough data
8.3
190
Not enough data
8.6
205
|
Verified
Not enough data
8.1
111
Generative AI
Not enough data
7.2
74
Not enough data
7.3
73
Agentic AI - Help Desk
Not enough data
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Communication Channels
Not enough data
8.2
160
Not enough data
8.9
216
|
Verified
Not enough data
8.5
189
Not enough data
7.5
109
Not enough data
7.5
104
Platform
Not enough data
7.5
176
|
Verified
Not enough data
7.8
161
Not enough data
8.8
215
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
208
|
Verified
Content
8.9
232
|
Verified
Not enough data
8.9
243
|
Verified
Not enough data
8.7
221
|
Verified
Not enough data
8.0
248
|
Verified
Not enough data
8.7
211
Not enough data
8.0
187
Not enough data
8.6
231
|
Verified
Not enough data
7.8
212
|
Verified
Not enough data
8.5
221
|
Verified
Not enough data
Design
8.3
242
|
Verified
Not enough data
8.7
245
|
Verified
Not enough data
8.7
243
|
Verified
Not enough data
8.9
249
|
Verified
Not enough data
Platform
8.3
210
|
Verified
Not enough data
8.8
243
|
Verified
Not enough data
8.5
240
|
Verified
Not enough data
9.0
244
|
Verified
Not enough data
8.6
202
Not enough data
8.4
186
|
Verified
Not enough data
8.5
231
|
Verified
Not enough data
8.1
189
|
Verified
Not enough data
Agentic AI - Web Content Management
6.8
10
Not enough data
6.8
10
Not enough data
Channels
Not enough data
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Design
Not enough data
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Generative AI
Not enough data
7.1
107
Not enough data
7.1
105
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Page Customization
9.3
195
|
Verified
Not enough data
8.6
196
|
Verified
Not enough data
8.6
189
|
Verified
Not enough data
8.6
192
|
Verified
Not enough data
Page Optimization
6.5
60
Not enough data
8.7
201
|
Verified
Not enough data
8.3
186
|
Verified
Not enough data
8.6
193
|
Verified
Not enough data
Integrations
7.7
164
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
9.2
180
|
Verified
Not enough data
Generative AI
8.2
79
Not enough data
Agentic AI - Landing Page Builders
7.7
11
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Integrations
Not enough data
6.8
286
Not enough data
9.3
395
Not enough data
7.1
281
Time Management
Not enough data
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Generative AI
Not enough data
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Agentic AI - Email Management
Not enough data
7.2
31
Not enough data
7.2
32
Platform Basics
8.6
37
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.4
37
Not enough data
Platform Additional Functionalities
8.1
37
Not enough data
7.7
35
Not enough data
7.7
34
Not enough data
Agentic AI - Web Design
7.0
17
Not enough data
6.0
16
Not enough data
7.0
16
Not enough data
6.8
16
Not enough data
6.5
16
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
7.8
161
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
6
Self-Service Experience
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Self-Service Platform
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Agentic AI - Customer Self-Service
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.0
5
Not enough data
9.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization
6.1
6
Not enough data
6.7
6
Not enough data
5.3
6
Not enough data
6.7
6
Not enough data
5.6
6
Not enough data
5.3
6
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
6.7
5
Customizations
8.4
534
Not enough data
9.1
540
Not enough data
8.4
506
Not enough data
8.9
464
Not enough data
Growth
8.4
509
Not enough data
8.3
506
Not enough data
7.7
455
Not enough data
7.3
439
Not enough data
9.0
488
Not enough data
Content
7.7
414
Not enough data
8.7
500
Not enough data
8.8
486
Not enough data
6.0
235
Not enough data
Support
9.4
386
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Duda and Hiver share no categories
Unique Categories
Duda is categorized as Landing Page Builders, Website Builder, Web Content Management, Web Design, and Personalization
Hiver is categorized as Email Management, Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Reviews
Reviewers' Company Size
Duda
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
31.5%
Design
8.6%
Information Technology and Services
6.3%
Graphic Design
5.4%
Computer Software
4.8%
Other
43.5%
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.4%
Accounting
4.9%
Financial Services
4.2%
Other
73.2%
Discussions
What is Duda website builder?
4 Comments
JC
It's a great user-friendly website builder for those that don't have coding knowledge. You can make really amazing looking designs that other website...Read more
Is Duda a CMS?
3 Comments
TG
Duda is a world leading content management system that I would professionally choose over Squarespace and other platforms. I have over 200+ websites on Duda...Read more
Are Duda websites SEO-friendly?
2 Comments
Official Response from Duda
Very! Duda websites have a unique architecture that makes them super SEO-friendly so your clients’ sites receive a high rank in Google and Bing search...Read more
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
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